# Sortment Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Sortment Software - reviews, pricing plans, popular comparisons to other Customer Engagement products and more. Source: https://www.capterra.com/p/10047493/Sortment --- # Sortment Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on June 25, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Sortment ## What is Sortment? Sortment understands your business, identifies opportunities, and runs lifecycle programs end to end across email, push, SMS, and in-app. This lets your team spend less time managing campaigns and more time driving growth, across activation, engagement, monetization and retention. Sortment is built for growth, retention, and lifecycle teams that want to move faster without depending on repeated data, engineering, or analytics requests. It connects directly to your existing customer data infrastructure, understands customer behavior, and helps teams turn insights into campaigns, journeys, experiments, and measurable business outcomes. With Sortment, teams can build precise customer audiences, create personalized campaigns, launch lifecycle journeys, analyze performance, and optimize programs from one place. Marketers can define segments using natural language, create attributes, personalize messaging, and act on customer data without waiting for tickets or manual exports. ## What is Sortment used for? [Customer Engagement](https://www.capterra.com/customer-engagement-software/) Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $100 Usage Based, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Sortment?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://sortment.com&name=Sortment) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases Campaign Management Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Sortment 28 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Identify customers at risk of migration and activate strategies to retain them Manage and track all internal and external communication conducted via calls, email, text, or chat The ability to create unique content Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving A collection of customer information such as contact details, demographics, previous interactions, etc. Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Access previous interactions or concerns to maintain customer relationships Process of dividing customers into groups based on common characteristics Pre-designed layouts that can be customized to match preferences and requirements Manage, store and organize emails within the system or via third-party apps Tracks metrics that provide insight into how a user interacts with any interface or product Predefined actions automatically performed on the occurance of specific events Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Use AI to generate content in the form of text, images, videos, etc. Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Analyze and gain insights into data in real-time Receive data and information in real time Active reporting of data and metrics View and track pertinent metrics to find patterns and gain insights from data Set up connections to third-party platforms to improve business processes Interact with data visualization elements, such as charts and graphs, to drill down into data Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Essentials Plan $100.00 Usage Based,Per Month It includes: - Strategy AI, Content AI, and Analyst AI. - 500,000 emails per month (with overage charges of $0.5 per 1,000 emails). - Unlimited push notifications. - SMS/WhatsApp/Other channels based on usage. - Email & Slack community support. Premium Plan $500.00 Usage Based,Per Month It includes: - Includes Everything in Essentials, Plus - 2 million emails per month (with overage charges of $0.4 per 1,000 emails). - Dedicated Customer Success Manager. ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Google Cloud](https://www.capterra.com/p/268690/Google-Cloud-Platform/)[ PostgreSQL](https://www.capterra.com/p/48791/PostgreSQL/)[ Braze](https://www.capterra.com/p/155423/Appboy/)[ Snowflake](https://www.capterra.com/p/148267/Snowflake/)[ Customer.io](https://www.capterra.com/p/174023/Customer-io/)[ Iterable](https://www.capterra.com/p/143902/Iterable/)[ Google Cloud BigQuery](https://www.capterra.com/p/268689/Google-Cloud-BigQuery/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.