# HOSTARA Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about HOSTARA Software - reviews, pricing plans, popular comparisons to other AI Agents for Customer Support products and more. Source: https://www.capterra.com/p/10047629/HOSTARA --- # HOSTARA Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on June 25, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Features](#features)[Pricing](#pricing)[Support](#support) HOSTARA ## What is HOSTARA? Hostara is virtual co-host software that handles guest messaging for short-term rentals via WhatsApp. It builds a property-specific knowledge base covering Wi-Fi, check-in, house rules, access codes, and local tips. Hosts choose pre-built co-host personalities like warm Amelia, direct Luca, neighbourly Priya, or polished James, or create a custom voice. Each personality uses the same knowledge base but delivers responses in its own style. Sensitive issues like refunds, complaints, safety, or maintenance are never automated; they are flagged and escalated to the host with full context, keeping every important decision under host control. After setup, Hostara responds to guest messages within seconds and typically handles routine queries independently by the guest's fourth stay. It works alongside existing booking platforms, links to the host's calendar, and processes guest data under GDPR with storage in EU and UK locations. ## What is HOSTARA used for? [AI Agents for Customer Support](https://www.capterra.com/ai-agents-for-customer-support-software/) Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price £59.99 Per User, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for HOSTARA?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://hostara.co&name=HOSTARA) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Autonomous Task Execution Completes tasks independently without constant human intervention Contextual Guidance Interprets what a user is doing based on context and helps guide them through the process. Conversational AI Utilize NLP or speech recognition to understand conversational requests and provide accurate, context-aware responses Human-in-the-loop (HITL) Agents pause for human input at key steps and hand off tasks when beyond their confidence or authority. Inquiry Routing Allows the AI agent to route inbound inquiries to the appropriate team or individual based on context. Knowledge Base Management Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support HOSTARA 8 features Completes tasks independently without constant human intervention Interprets what a user is doing based on context and helps guide them through the process. Utilize NLP or speech recognition to understand conversational requests and provide accurate, context-aware responses Agents pause for human input at key steps and hand off tasks when beyond their confidence or authority. Allows the AI agent to route inbound inquiries to the appropriate team or individual based on context. Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Process and analyze human language in text or audio form Copy on the page or chat window encouraging the user to engage with the chat option ## Pricing For 2–5 Properties £59.99 Per User,Per Month It includes: - Replies to guests in seconds, 24/7 - Knows every detail (e.g., door codes, appliance quirks) - Learns once and remembers for every guest after - Every reply is checked before the guest sees it - Real problems are escalated directly to the host, never automated - Local tips and recommendations included - Founder-led setup and testing For 6–10 Properties £49.99 Per User,Per Month It includes: - Replies to guests in seconds, 24/7 - Knows every detail (e.g., door codes, appliance quirks) - Learns once and remembers for every guest after - Every reply is checked before the guest sees it - Real problems are escalated directly to the host, never automated - Local tips and recommendations included One-Time Setup Fee £99.00 Per User,One Time It includes: - Creation of a co-host (name, photo, voice, dedicated WhatsApp number) - 20-minute guided property setup - Detailed local area research approved by the host - Escalation rules confirmation - House card with co-host's QR code for guests - Full testing before the first guest message ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.