# Lexii Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Lexii Software - reviews, pricing plans, popular comparisons to other Customer Service products and more. Source: https://www.capterra.com/p/10047672/Lexii --- # Lexii Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on June 25, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Features](#features)[Pricing](#pricing)[Support](#support) Lexii ## What is Lexii? Lexii is an AI-powered customer service platform that helps companies handle customer inquiries across email and web. Unlike traditional ticket systems, Lexii is designed to work directly within existing workflows, including Microsoft Outlook, so teams can respond faster without moving into a heavy new platform. Lexii uses the company’s own knowledge, documents, FAQs and guidelines to support accurate, context-aware responses in the company’s tone of voice. For email, Lexii can draft replies for human review, helping teams save time while keeping full control of quality and brand consistency. On the web, Lexii can answer questions, guide visitors and capture relevant lead information. The platform also provides insights into inquiry trends and recurring customer questions. Lexii supports multiple languages and is designed with data control and GDPR considerations in mind, making it a flexible AI layer for modern customer service without complex implementation. ## What is Lexii used for? [Customer Service](https://www.capterra.com/customer-service-software/) Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €40 Usage Based, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Lexii?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.lexii.io/&name=Lexii) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Alerts/Escalation System alerts about the need to escalate an issue or request API Application programming interface that allows for integration with other systems/databases Automated Routing Tickets are automatically assigned to specific agents based on predefined rules Chatbot AI-based platform which conducts a conversation via auditory or textual methods Collaboration Tools Provides a channel for team members to share AI models, media files, communicate, and work together Lexii 23 features A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users System alerts about the need to escalate an issue or request Application programming interface that allows for integration with other systems/databases Tickets are automatically assigned to specific agents based on predefined rules AI-based platform which conducts a conversation via auditory or textual methods Provides a channel for team members to share AI models, media files, communicate, and work together A website or login for customers to access information Customize data fields to support various needs and use cases Assembly of graphs and charts for visualizing and tracking statistics/metrics Manage, store and organize emails within the system or via third-party apps Use AI to generate content in the form of text, images, videos, etc. Organize, prioritize, and manage incoming communications Track interaction history by documenting conversations for contacts Quantifiable metrics to track objectives, gauge milestones, and evaluate the success of a particular activity Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Identify different languages Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Monitor wait time and abandonment for incoming requests that have not been routed Active monitoring of systems, applications, or networks Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Set and monitor service level agreements to ensure timely response and resolution Allow customers/users to submit support queries and service requests Set up connections to third-party platforms to improve business processes Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Free Version Free Plan €0.00 It includes: - AI email & web agent - Knowledge base from your content - Dedicated lead-capture tool - Connected tools (CRM & databases) - Real-time analytics & insights - Low-code custom tool builder - Multiple agents & shared mailboxes - EU data hosting & GDPR compliance - SLA (Service Level Agreement) Mini Plan €40.00 Usage Based,Per Month It includes: - AI email & web agent - Knowledge base from your content - Dedicated lead-capture tool - Connected tools (CRM & databases) - Real-time analytics & insights - Low-code custom tool builder - Multiple agents & shared mailboxes - EU data hosting & GDPR compliance - SLA (Service Level Agreement) Starter Plan €135.00 Usage Based,Per Month It includes: - AI email & web agent - Knowledge base from your content - Dedicated lead-capture tool - Connected tools (CRM & databases) - Real-time analytics & insights - Low-code custom tool builder - Multiple agents & shared mailboxes - EU data hosting & GDPR compliance - SLA (Service Level Agreement) Growth Plan €335.00 Usage Based,Per Month It includes: - AI email & web agent - Knowledge base from your content - Dedicated lead-capture tool - Connected tools (CRM & databases) - Real-time analytics & insights - Low-code custom tool builder - Multiple agents & shared mailboxes - EU data hosting & GDPR compliance - SLA (Service Level Agreement) - Priority Support Pro Plan €800.00 Usage Based,Per Month It includes: - AI email & web agent - Knowledge base from your content - Dedicated lead-capture tool - Connected tools (CRM & databases) - Real-time analytics & insights - Low-code custom tool builder - Multiple agents & shared mailboxes - EU data hosting & GDPR compliance - SLA (Service Level Agreement) - Priority Support - Dedicated Onboarding Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.