--- title: "OnCrew Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about OnCrew Software - reviews, pricing plans, popular comparisons to other Virtual Assistant products and more." source_url: "https://www.capterra.com/p/10047901/OnCrew/" page_type: "product" language: "en" publication_date: "2026-10-05" --- # OnCrew Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on October 5, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) OnCrew ## What is OnCrew? OnCrew is an AI receptionist for home service contractors. After the dispatcher leaves, on weekends and holidays, or while the office is on another call, OnCrew picks up in two rings in your company's name, takes the problem, the address and a callback number, texts your on-call tech when it is urgent, and emails you the recording and summary. Live transfer announces the caller to your team before connecting. You keep your business number and forward only the calls you miss. Housecall Pro (MAX plan) and Google Calendar connect from your dashboard; Jobber, ServiceTitan and other tools get each call through the webhook export we set up with you. English by default, with a Spanish option. Plans: Starter $49/mo (100 calls), Pro $149/mo (400), Multi-Truck $349/mo (1,000), $0.99 per extra call. 14-day free trial, no credit card to start, 30-day money-back guarantee. Hear it answer first on the demo line at oncrew.ai/demo. ## What is OnCrew used for? [Virtual Assistant](https://www.capterra.com/virtual-assistant-software/) Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $49 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for OnCrew?[Manage this product listing](https://www.g2.com/products/oncrew/claim_requests/new?auto=true) ## FAQs about OnCrew Overview ### What company size and specific industries is OnCrew built for? OnCrew is designed for HVAC, plumbing, and electrical contractors, as well as other home-service businesses, especially solo operators and small multi-truck teams. It fits small companies that need every inbound call answered and qualified around the clock. Features and Usability ### What are the key features of OnCrew? OnCrew offers AI/Machine Learning, a chatbot with a pre-configured bot, automated responses, and natural language processing for handling conversations. It also includes chat transcript, communication management, lead capture, multi-channel communication, customer service analytics, real-time analytics, speech synthesis, API access, and multi-language support. Pricing ### How much does it cost and what fees or limitations are included? OnCrew starts at $49 per month for the Starter Plan, with Pro at $149 and Multi-Truck at $349. A free trial is available. Starter includes 100 calls, Pro 400, and Multi-Truck 1,000; extra calls cost $0.99 each after the included limit. Getting Started and Support ### What training and onboarding options does OnCrew offer? OnCrew provides documentation and videos to help teams get started. Documentation gives users written reference material for setup and feature guidance, while videos support visual, self-paced learning and step-by-step walkthroughs of key tasks. Getting Started and Support ### What customer support options does OnCrew offer? OnCrew provides email/help desk, phone support, and chat. With no reviewer feedback about support topics available, support quality, response speed, and helpfulness cannot be assessed from user comments. ## Features AI summary Based on 1,278 Virtual Assistant reviews Capterra data shows that buyers of chatbot software rank the following features as their top priorities: - **Automated Responses** (**42%** of reviewers rated this feature as critical) - **Language Detection** (**44%**) - **Natural Language Processing** (**43%**) OnCrew supports **Automated Responses** and **Natural Language Processing**, giving teams a way to reply faster and better understand user intent during conversations. However, it does not include **Language Detection**. Instead, it offers **AI/Machine Learning** (**42%**), which can help improve response quality and adapt interactions over time, helping businesses handle customer questions more efficiently and provide teams with more consistent chatbot performance. AI/Machine Learning Software program that continuously adjusts its behavior based on observed data Business Process Automation Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes Chatbot AI-based platform which conducts a conversation via auditory or textual methods Multi-Channel Communication Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Natural Language Processing Process and analyze human language in text or audio form Personalization Adjust communications based on previous interactions or personal preferences OnCrew 8 features ### All Features - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Business Process Automation: Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Natural Language Processing: Process and analyze human language in text or audio form - Personalization: Adjust communications based on previous interactions or personal preferences - Speech Synthesis: The ability of a bot to respond to user queries in synthesised voice - Virtual Personal Assistant (VPA): Program systems that assist users with their daily administrative responsibilities --- ## Pricing Free Trial [View pricing plan details](https://www.capterra.com/p/10047901/OnCrew/pricing/) Starter Plan $49.00 Flat Rate,Per Month It includes: - 24/7 answering in two rings - Calendar booking and SMS job summaries - Emergency triage with custom rules - Included Calls: 100 calls - Overage Fee: $0.99 per call after 100 calls - Target Audience: Owner-operators Pro Plan $149.00 Flat Rate,Per Month It includes: - Everything in the Starter Plan - Zapier connection to job software - Priority urgent-call routing - Included Calls: 400 calls - Overage Fee: $0.99 per call after 400 calls - Target Audience: Busy single crews Multi-Truck Plan $349.00 Flat Rate,Per Month It includes: - Everything in the Pro Plan - Per-tech on-call schedules and routing - Multiple lines and locations - Included Calls: 1,000 calls - Overage Fee: $0.99 per call after 1,000 calls - Target Audience: Multi-crew shops ## Integrations [ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.