--- title: "OnCrew Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about OnCrew Software - reviews, pricing plans, popular comparisons to other Conversational AI Platform products and more." source_url: "https://www.capterra.com/p/10047901/OnCrew/" page_type: "product" language: "en" --- # OnCrew Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) OnCrew ## What is OnCrew? OnCrew is an AI answering service built for home-service contractors: HVAC, plumbing, electrical, and roofing. A conversational AI receptionist answers inbound calls in about two rings, 24/7, greets callers by business name, and runs trade-specific intake: name, callback number, service address, what is broken, and how urgent it is. Emergency triage flags urgent jobs like a flooding basement or a burning smell and alerts the owner right away; routine requests are captured for normal follow-up. After each call the owner receives an email with a short summary, the full transcript, and a recording, so they can call back with context. Setup takes minutes: sign up, describe the business, and forward an existing line to the dedicated number, or use the new number directly. Robocalls and solicitors are screened politely. A Google Calendar connection is available. Plans start at $49 per month with a 14-day free trial; each plan includes a monthly call allowance with $0.99 per additional call. ## What is OnCrew used for? [Conversational AI Platform](https://www.capterra.com/conversational-ai-platform-software/) Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $49 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for OnCrew?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://oncrew.ai/&name=OnCrew) ## FAQs about OnCrew Overview ### What company size and specific industries is OnCrew built for? OnCrew is designed for HVAC, plumbing, and electrical contractors, along with other home-service businesses. It fits solo operators and small multi-truck teams that need every inbound call answered and qualified around the clock, making it best suited to small service companies rather than larger enterprise organizations. Features and Usability ### What are the key features of OnCrew? OnCrew offers a chatbot with pre-configured bot setup, natural language processing, and speech synthesis for automated conversations. It also includes multi-channel communication, multi-language support, chat transcript, lead capture, communication management, real-time analytics, customer service analytics, API access, and AI/machine learning features. Talk to an expert ### More questions? Ask our experts Pricing ### How much does it cost and what fees or limitations are included? OnCrew starts at $49 per month for the Starter Plan, which includes 100 calls and charges $0.99 per call after that. The Pro Plan is $149 monthly with 400 calls, and the Multi-Truck Plan is $349 monthly with 1,000 calls. A free trial is available. Getting Started and Support ### What training and onboarding options does OnCrew offer? OnCrew provides documentation and videos to help teams get started. Documentation offers written reference material for setup and feature guidance, while videos support visual, self-paced learning and step-by-step review of key tasks. Getting Started and Support ### What customer support options does OnCrew offer? OnCrew provides email/help desk, phone support, and chat. Support is described only through these channels, with no reviewer feedback available to assess response speed, helpfulness, or common frustrations. ## Features AI summary Based on 1,134 Conversational AI Platform reviews Capterra data shows that buyers of conversational AI platforms rank the following features as their top priorities: - **Chatbot** (**56%** of reviewers rated this feature as critical) - **API** (**49%**) - **Lead Capture** (**63%**) OnCrew supports all three of the features reviewers rate most highly: **Chatbot**, **API**, and **Lead Capture**. Together, these capabilities help businesses automate conversations, connect the platform with other systems, and collect prospect information more effectively, allowing teams to respond faster and turn more interactions into qualified opportunities. AI/Machine Learning Software program that continuously adjusts its behavior based on observed data Chatbot AI-based platform which conducts a conversation via auditory or textual methods Communication Management Manage and track all internal and external communication conducted via calls, email, text, or chat Lead Capture Automatically identify and save contact information of potential customers Multi-Channel Communication Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Natural Language Processing Process and analyze human language in text or audio form OnCrew 9 features ### All Features - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Lead Capture: Automatically identify and save contact information of potential customers - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Natural Language Processing: Process and analyze human language in text or audio form - Pre-Configured Bot: Existing bot models for AI-based tools commonly used for auditory and textual conversation methods - Real-Time Analytics: Analyze and gain insights into data in real-time - Speech Synthesis: The ability of a bot to respond to user queries in synthesised voice --- Get Advice We can help you find the software with the features you need. ## Pricing Free Trial [View pricing plan details](https://www.capterra.com/p/10047901/OnCrew/pricing/) Starter Plan $49.00 Flat Rate,Per Month It includes: - 24/7 answering in two rings - Calendar booking and SMS job summaries - Emergency triage with custom rules - Included Calls: 100 calls - Overage Fee: $0.99 per call after 100 calls - Target Audience: Owner-operators Pro Plan $149.00 Flat Rate,Per Month It includes: - Everything in the Starter Plan - Zapier connection to job software - Priority urgent-call routing - Included Calls: 400 calls - Overage Fee: $0.99 per call after 400 calls - Target Audience: Busy single crews Multi-Truck Plan $349.00 Flat Rate,Per Month It includes: - Everything in the Pro Plan - Per-tech on-call schedules and routing - Multiple lines and locations - Included Calls: 1,000 calls - Overage Fee: $0.99 per call after 1,000 calls - Target Audience: Multi-crew shops Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.