# Phano Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Phano Software - reviews, pricing plans, popular comparisons to other Customer Success products and more. Source: https://www.capterra.com/p/10047978/Phano --- # Phano Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on July 9, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Phano ## What is Phano? Phano is AI customer success software for CSM and Account Management teams. Every day it analyzes each account, crossing usage, relationship, support and every other source you connect, and delivers a diagnostic: churn risk, renewal at stake or expansion opportunity, with the cause and the recommended action. The composite engine runs six techniques (predictive scoring, conversation analysis, contact network, business rules, temporal analysis, contradiction detection). Specialized agents turn each diagnostic into a plan: CSMs protect the install base, Account Managers grow it. Phano also covers client meetings: a brief before, live coaching during, a recap written to the CRM and the follow-up email drafted in your inbox. Everything arrives where teams work: email, Slack, Microsoft Teams, CRM fields, webhooks, API and MCP. Connects to HubSpot, Salesforce, Pipedrive and more. Self-serve setup, 30-day free trial, no credit card required. ## What is Phano used for? [Customer Retention](https://www.capterra.com/customer-retention-software/)[Customer Success](https://www.capterra.com/customer-success-software/) Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €99 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Phano?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://phano.ai/&name=Phano) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Account Alerts Informs of any account changes and notifications AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users API Application programming interface that allows for integration with other systems/databases Churn Management Identify customers at risk of migration and activate strategies to retain them CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Customer Data Management Searchable repository of information about clients Phano 22 features Informs of any account changes and notifications A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Application programming interface that allows for integration with other systems/databases Identify customers at risk of migration and activate strategies to retain them Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Searchable repository of information about clients Initiate interactions with customers by proactively starting conversations or providing informational content Store and organize information about customers and previous interactions Process of dividing customers into groups based on common characteristics Tracks metrics that provide insight into how a user interacts with any interface or product Use AI to generate content in the form of text, images, videos, etc. Calculate a company, client account or person's health via a scoring system Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Manage and support multiple languages A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Manage and track the renewal process for various services, subscriptions, contracts, or licenses View and track pertinent metrics to find patterns and gain insights from data Measures the retention rate and satisfaction of customers. Monitor sales and make necessary adjustment in order to increase demand and revenue Set up connections to third-party platforms to improve business processes Track and interpret metrics on the usage of company resources Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Standard Plan €99.00 Flat Rate,Per Month It includes: - Diagnostic frequency: Daily - Accounts included: 100, then 1 EUR/account, Meeting briefs, recaps and follow-up email drafts, Live meeting coaching: 30 hours/month included - Delivery methods: Slack, Teams, email, CRM, webhook - AI techniques: 6 composite techniques - Specialized agents: 4 - All data sources supported - API REST + MCP access ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ Asana](https://www.capterra.com/p/184581/Asana-PM/)[ Gmail](https://www.capterra.com/p/202338/Gmail/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ ClickUp](https://www.capterra.com/p/158833/ClickUp/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.