# TicketMate Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about TicketMate Software - reviews, pricing plans, popular comparisons to other IT Ticketing Systems products and more. Source: https://www.capterra.com/p/10048065/TicketMate --- # TicketMate Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on June 29, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Features](#features)[Pricing](#pricing)[Support](#support) TicketMate ## What is TicketMate? TicketMate is a modern helpdesk and ticketing platform built and hosted entirely in Australia. It gives support teams a structured way to receive, track, and resolve requests, whether they arrive by email, through a self-service customer portal, or via a custom web form, without sending a single record offshore. Every feature you need to run a support operation is included: email-to-ticket with keyword routing, a branded customer portal, a self-service knowledge base, a custom form builder, SLA policies with business-hours tracking and breach alerts, agent teams and routing, canned responses, ticket merging, and a reporting dashboard. Single Sign-On via Google Workspace and Microsoft Entra ID is included at no extra cost. Pricing is refreshingly simple: one flat rate of $99 AUD per month (or $79 per month billed annually) for unlimited agents and unlimited users. You pay for capabilities, not headcount, so your bill never grows as you hire, and there is no exposure to USD ## What is TicketMate used for? [Help Desk](https://www.capterra.com/help-desk-software/)[IT Ticketing Systems](https://www.capterra.com/it-ticketing-systems-software/) Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for TicketMate?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.ticketmate.com.au/&name=TicketMate) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Asset Lifecycle Management Manage assets throughout their lifecycle to optimize profit Automated Routing Tickets are automatically assigned to specific agents based on predefined rules Customizable Branding Add customized logos and colors to align with company branding Customizable Fields Customize data fields to support various needs and use cases Customizable Forms Customize contracts and forms to collect specific information TicketMate 21 features Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Manage assets throughout their lifecycle to optimize profit Tickets are automatically assigned to specific agents based on predefined rules Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Pre-designed layouts that can be customized to match preferences and requirements Managing service requests, incidents, IT issues & support with a ticketing system Manage and track all disruptions and incidents Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Templated responses for responding quickly to recurring support requests Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Arrange tasks based on the level of priority or urgency Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Online portal through which end users can access the system, manage tasks, or obtain information Set and monitor service level agreements to ensure timely response and resolution Allow customers/users to submit support queries and service requests Track the status of support tickets/escalations as they move through the service queue Create, manage and track all task activities and progression Track, manage, or resolve user requests and IT incidents/issues Get Advice We can help you find the software with the features you need. ## Pricing ### Starting price Free trial available Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.