# Hotline Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Hotline Software - reviews, pricing plans, popular comparisons to other Small Business CRM products and more. Source: https://www.capterra.com/p/10048155/Hotline --- # Hotline Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on July 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Features](#features)[Pricing](#pricing)[Support](#support) Hotline ## What is Hotline? Hotline is a CRM system for support and sales teams operating within Telegram. Built on Telegram's forum topics interface, it enables teams to manage conversations, inquiries, and sales directly. Operators can connect personal accounts or bots, with simultaneous connections supported, and setup is handled via an automated bot. The platform supports unlimited users and integrates with Telegram media types like photos, videos, files, and voice messages. Features include search, message pinning, scheduled messaging, first-touch attribution, and referral tracking. Role-based access control allows managers to oversee performance and manage team access. Quick response templates, mass mailing, and contact segmentation are also available. Hotline ensures data security by keeping messages within Telegram's infrastructure. ## What is Hotline used for? [Small Business CRM](https://www.capterra.com/small-business-crm-software/)[CRM](https://www.capterra.com/customer-relationship-management-software/) Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $15 Flat Rate, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Hotline?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://hotline.tg/&name=Hotline) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases Contact Management Manage, organize, and store contact information Data Import/Export Import and export data to and from software applications Data Security Protect sensitive data for digital privacy Document Storage Store and organize documents in a centralized system Hotline 19 features Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Manage, organize, and store contact information Import and export data to and from software applications Protect sensitive data for digital privacy Store and organize documents in a centralized system Designed for small businesses Track interaction history by documenting conversations for contacts Automatically identify and save contact information of potential customers Store information about leads or contacts and track, manage and nurture them throughout the sales process Score a lead on their quality or likelihood to buy based on certain behaviors Automate workflows and trigger campaigns based on customer actions Access software remotely via mobile devices Generate quotes or estimates for customers Log and store the source of contacts/leads View and track pertinent metrics to find patterns and gain insights from data Pipeline view and tracking lead status Group leads or contacts based on their specific characteristics Create, manage and track all task activities and progression Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Free Version Free Plan $0.00 It includes: - Messages per day: 500 - Telegram updates per day: 2500 - Monthly messages in mailings: 500 - Active connections: 10 - Operators in group: Yes - Dialogs (topics): Yes - Auto-close topic: 48 hours - Hotline mention in greeting: Yes (cannot be removed) - Disable greeting: No - Ability to write first: No - Priority support: No - Quick replies: Yes - Work with groups and channels: Yes - Mass mailings: Yes - Dialog marking: Yes - Export dialog list: Yes - Webhooks & API: No - Team analytics: No - Departments: No (coming soon) - Messages per day: 500 Start Plan $15.00 Flat Rate,Per Month It includes: - Messages per day: 500 - Telegram updates per day: 5000 - Monthly messages in mailings: 4000 - Active connections: 10 - Operators in group: Yes - Dialogs (topics): Yes - Auto-close topic: Yes (no 48-hour limit) - Hotline mention in greeting: No (can be removed) - Disable greeting: Yes - Ability to write first: Yes - Priority support: Yes - Quick replies: Yes - Work with groups and channels: Yes - Mass mailings: Yes - Dialog marking: Yes - Export dialog list: Yes - Webhooks & API: No - Team analytics: No - Departments: No (coming soon) Plus Plan $30.00 Flat Rate,Per Month It includes: - Messages per day: 1000 - Telegram updates per day: 10000 - Monthly messages in mailings: 8000 - Active connections: 20 - Operators in group: Yes - Dialogs (topics): Yes - Auto-close topic: Yes - Hotline mention in greeting: No - Disable greeting: Yes - Ability to write first: Yes - Priority support: Yes - Quick replies: Yes - Work with groups and channels: Yes - Mass mailings: Yes - Dialog marking: Yes - Export dialog list: Yes - Webhooks & API: Yes - Team analytics: Yes - Departments: No (coming soon) Pro Plan $50.00 Flat Rate,Per Month It includes: - Messages per day: 2000 - Telegram updates per day: 20000 - Monthly messages in mailings: 16000 - Active connections: 40 - Operators in group: Yes - Dialogs (topics): Yes - Auto-close topic: Yes - Hotline mention in greeting: No - Disable greeting: Yes - Ability to write first: Yes - Priority support: Yes - Quick replies: Yes - Work with groups and channels: Yes - Mass mailings: Yes - Dialog marking: Yes - Export dialog list: Yes - Webhooks & API: Yes - Team analytics: Yes - Departments: Yes (coming soon) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. 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