# Octella Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Octella Software - reviews, pricing plans, popular comparisons to other Contact Center products and more.

Source: https://www.capterra.com/p/10048198/Octella

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# 

 Octella Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on June 26, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Features](#features)[Pricing](#pricing)[Support](#support)

Octella

## What is Octella?

Octella is a cloud-based contact center software that centralizes communication channels into a single platform. The system includes PBX functions, autodialer capabilities, social media integrations, chat features, DID numbers, call tracking, and email management. AI-powered tools provide SMS and softphone support to streamline operations. The software integrates with CRM platforms such as Pipedrive, Zoho, and Hubspot to optimize workflows. Features include callback functionality, mobile app access, and SIP trunk capabilities. The platform supports various communication methods, allowing teams to manage customer interactions across multiple channels from one interface. The system provides call quality monitoring, team performance tracking, and process automation tools. Industry applications span lending, debt collection, ecommerce, healthcare, and tourism sectors.

## What is Octella used for?

[Contact Center](https://www.capterra.com/contact-center-software/)

Overall rating

Based on 0 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

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Starting price

€15

Per User, Per Month

Free trial  
available

Includes Free Version

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## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Automated Routing

Tickets are automatically assigned to specific agents based on predefined rules

Multi-Channel Communication

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Predictive Dialer

System calls multiple numbers at once and connects the agent to the first number that answers

Third-Party Integrations

Set up connections to third-party platforms to improve business processes

Octella 4 features

Tickets are automatically assigned to specific agents based on predefined rules

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

System calls multiple numbers at once and connects the agent to the first number that answers

Set up connections to third-party platforms to improve business processes

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## Pricing

Free Trial

Starter

€15.00

Per User,Per Month

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## Support, customer service and training options

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

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