--- title: "Zolie Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Zolie Software - reviews, pricing plans, popular comparisons to other AI Agents for Customer Support products and more." source_url: "https://www.capterra.com/p/10048234/Zolie/" page_type: "product" language: "en" publication_date: "2026-09-30" --- # Zolie Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 30, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Zolie ## What is Zolie? Zolie (formerly Callie) is an AI receptionist for estheticians like spa or salon owners, answering calls when owners are unavailable. Using voice cloning, it replicates the owner's voice, offering a personalized experience instead of a generic automated system. Zolie books appointments directly into scheduling platforms like Square, Wix, Fresha, GlossGenius, Vagaro, and more by checking real-time calendar availability during calls. It filters spam and robocalls, sending SMS summaries with caller details, conversation notes, and booking status after legitimate calls. Setup is quick, requiring a business website and a voice sample for cloning. Zolie works with existing phone numbers via call forwarding, needing no new hardware or apps. ## What is Zolie used for? [Virtual Assistant](https://www.capterra.com/virtual-assistant-software/)[AI Agents for Customer Support](https://www.capterra.com/ai-agents-for-customer-support-software/) Overall rating Based on 4 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $49 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Zolie?[Manage this product listing](https://www.g2.com/products/callie/claim_requests/new?auto=true) ## FAQs about Zolie Overview ### What company size and specific industries is Zolie built for? Zolie is designed for small, owner-operated businesses in the salon and wellness studio sectors. It fits hands-on service businesses that need help answering missed calls and managing bookings without hiring additional staff, making it suitable for solo owners and other small teams focused on client appointments. Features and Usability ### What are the key features of Zolie? Zolie includes AI/Machine Learning, Natural Language Processing, and Conversation Intelligence for analyzing interactions and generating responses. It also offers Customer Engagement and Personalization features, plus Rules-Based Workflow and Business Process Automation for structured actions. Common capabilities include Chatbot, Knowledge Base Management, Call Center Management, and Third-Party Integrations. Pricing ### How much does it cost and what fees or limitations are included? Zolie starts at $49 per month for the Starter plan, which includes 10 answered calls and then charges $2.50 per answered call. The Essential plan is $149 per month for unlimited answered calls. Spam calls and hang-ups are screened free, and a free trial is available. Getting Started and Support ### What training and onboarding options does Zolie offer? Zolie provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars offer scheduled group learning, documentation provides written reference material, and videos allow self-paced review of setup and features. Getting Started and Support ### What customer support options does Zolie offer? Zolie provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. These channels give users multiple ways to get assistance and find answers, but no reviewer feedback is available here to describe response times, helpfulness, or common support frustrations. ## Features AI summary Based on 733 AI Agents for Customer Support reviews Capterra data shows that buyers of virtual assistant software rank the following features as their top priorities: - **Conversation Intelligence** (**36%** of reviewers rated this feature as critical) - **Speech Recognition** (**38%**) - **Natural Language Processing** (**36%**) Zolie includes **Conversation Intelligence** and **Natural Language Processing**, while it does not offer **Speech Recognition**. With **Conversation Intelligence**, teams can review and understand interactions more clearly, and **Natural Language Processing** helps the system understand user requests in a more natural way. Together, these features help businesses improve response quality, spot patterns in conversations, and provide teams with clearer insights for handling customer interactions more effectively. Conversation Intelligence 5.0 (4) 100.00% of 4 reviewers that rated this feature as important or highly important Recording, transcription, and analysis of sales calls for the purpose of training and generating insights Natural Language Processing 5.0 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Process and analyze human language in text or audio form Virtual Personal Assistant (VPA) 5.0 (4) 100.00% of 4 reviewers that rated this feature as important or highly important Program systems that assist users with their daily administrative responsibilities Business Process Automation 5.0 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes Customer Engagement 5.0 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Initiate interactions with customers by proactively starting conversations or providing informational content Personalization 5.0 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Adjust communications based on previous interactions or personal preferences Zolie 8 features Software program that continuously adjusts its behavior based on observed data Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes Recording, transcription, and analysis of sales calls for the purpose of training and generating insights Initiate interactions with customers by proactively starting conversations or providing informational content Process and analyze human language in text or audio form Adjust communications based on previous interactions or personal preferences Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work Program systems that assist users with their daily administrative responsibilities Get Advice We can help you find the software with the features you need. Features 5.0 (4) 5.0 Based on 4 reviews ## Pricing Value for money 5.0 (4) Free Trial [View pricing plan details](https://www.capterra.com/p/10048234/Zolie/pricing/) Starter $49.00 Flat Rate,Per Month It includes: - Direct line to the founder during the lock period - Live calendar booking integration with Square Appointments or Wix Bookings - FAQ knowledge base trained on your website - SMS booking-link fallback when needed - Owner SMS summary after every call - Voicemail capture and follow-up - Voice clone - SMS booking link to your existing public booking URL - Voicemail capture - Voice clone (Zolie speaks in your own voice) Essential $149.00 Flat Rate,Per Month It includes: - Voice clone (Zolie speaks in your own voice) - Owner SMS summary after every call - Voicemail capture and follow-up - Direct line to the founder during the lock period - SMS booking link to your existing public booking URL - Voicemail capture - Live calendar booking integration with Square Appointments or Wix Bookings - FAQ knowledge base trained on your website - SMS booking-link fallback when needed - Voice clone Value for money 5.0 (4) 5.0 Based on 4 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (4) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (4) 5.0 Based on 4 reviews ## User reviews Overall rating 5.0 Based on 4 reviews Filter by rating 5(4) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AZ Aura Z. Spa Owner Health, Wellness and Fitness ### "Best AI Receptionist I Have Ever Tried" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 21, 2026 Zolie has helped me capture sales opportunities that I previously lost whenever I missed a phone call. As a business owner, I no longer have to constantly monitor my phone or worry that a potential customer will move on to a competitor because I could not answer. The voice sounds impressively natural, which makes the experience feel professional and comfortable for callers. I have also been very pleased with the Zolie team—their responses are always quick, helpful, and focused on resolving any questions or issues. Pros Before Zolie, I was definitely losing potential customers whenever I couldn’t answer the phone. Now those calls are still handled, giving me a much better chance of turning them into actual sales. The voice sounds very natural and professional, not robotic. The Zolie team has also been excellent—always quick to respond, helpful, and easy to work with. I highly recommend Zolie to any business owner who can’t be available to answer every call. Cons The only adjustment was getting used to the new workflow and realizing I don’t need to keep checking my phone all the time. It took a little while to trust that everything was being handled, but honestly, that’s more of a pro in disguise. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. LiXiang L. Owner Health, Wellness and Fitness ### "Great Solution for Small Business Call Handling" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 10, 2026 Pros Callie by SetAndForget has been a huge help for our business. What impressed me most is how natural it sounds on the phone. It does not feel robotic or scripted, and it is able to answer common questions in a way that feels clear, professional, and on-brand. For a small business, that matters a lot because every missed or poorly handled call can mean a lost customer. Callie helps us stay responsive without needing someone by the phone all day. It has made our customer experience feel more polished and consistent, and I would definitely recommend it to other small business owners. Cons Like any new tool, there was a short learning curve in the beginning. We had to make a few small adjustments to how certain questions were answered, but the team was helpful and the refinements were easy to make. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. YD Yangmei D. Spa Hospital & Health Care ### "Wonderful Tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 6, 2026 We've been using Callie to handle our phone calls, and overall it's been a great addition to our business. It answers calls professionally, helps ensure we don't miss potential clients, and has reduced the number of interruptions during the workday. Pros The Callie team has been excellent to work with. They are responsive, helpful, and clearly care about making the product work well for each business. The setup process was straightforward, and anytime we had questions or wanted to make adjustments, the team was easy to reach and quick to help. Cons Like any tool, there are small things we have had to refine over time, such as wording or how certain customer questions are handled. The team has been helpful whenever we needed adjustments. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ML MIA L. Owner Health, Wellness and Fitness ### "Best AI Receptionist I have ever tried " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 July 6, 2026 Pros Callie has helped us capture more bookings by answering calls we would have otherwise missed. As a small business owner, I am often with customers, working on jobs, or handling day-to-day operations, so I cannot always pick up the phone right away. Having Callie available to answer, respond intelligently, and help move customers toward booking has made a real difference. It gives us peace of mind knowing calls are being handled even when we are busy. It is practical, easy to use, and genuinely useful for businesses that rely on phone calls. Cons I love everything about it! If I have to pick one, I need to spend some time thinking about my shop’s FAQ so that bot can help me answer more accurately since those information are not available on my website. But this is expected, once it’s set up, it works really well. Switched from [Goodcall](https://www.capterra.com/p/10031138/Goodcall/) I couldn’t have sms message that share timely leads and they answer my calls all the time Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.