# Centinelia Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Centinelia Software - reviews, pricing plans, popular comparisons to other AI Agents for Customer Support products and more. Source: https://www.capterra.com/p/10048317/Centinelia --- # Centinelia Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on July 1, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Features](#features)[Pricing](#pricing)[Support](#support) Centinelia ## What is Centinelia? Centinelia is an AI voice agent platform that automates business phone calls 24/7. It answers calls, captures lead details, schedules appointments, and processes orders without staff involvement. After learning business details, it starts handling calls within a day. Using natural voice technology, the platform records names, contact info, and customer needs in a user portal. It manages appointments by confirming, modifying, or canceling them and processes orders by capturing product details and delivery addresses. Real-time call summaries and Google review links are sent via WhatsApp. A reporting portal tracks call volume, leads, and appointments. Features include bilingual support (English/Spanish), call recording, transcription, lost call recovery, and intelligent call transfer to WhatsApp. Setup involves selecting a service tier, entering business info, and customizing responses. ## What is Centinelia used for? [AI Agents for Customer Support](https://www.capterra.com/ai-agents-for-customer-support-software/) Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price MX$1990 Flat Rate, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Centinelia?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://centinelia.mx/&name=Centinelia) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Autonomous Task Execution Completes tasks independently without constant human intervention Communications Management Record and track all relevant internal and external communications Compliance Management Track and manage adherence to policies for any service, product, process, or supplier Contextual Guidance Interprets what a user is doing based on context and helps guide them through the process. Conversational AI Utilize NLP or speech recognition to understand conversational requests and provide accurate, context-aware responses CRM Integration Integration with third-party CRM systems Centinelia 19 features Completes tasks independently without constant human intervention Record and track all relevant internal and external communications Track and manage adherence to policies for any service, product, process, or supplier Interprets what a user is doing based on context and helps guide them through the process. Utilize NLP or speech recognition to understand conversational requests and provide accurate, context-aware responses Integration with third-party CRM systems Assembly of graphs and charts for visualizing and tracking statistics/metrics Protect sensitive data for digital privacy Agents pause for human input at key steps and hand off tasks when beyond their confidence or authority. Allows the AI agent to route inbound inquiries to the appropriate team or individual based on context. Track interaction history by documenting conversations for contacts Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Process and analyze human language in text or audio form A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Copy on the page or chat window encouraging the user to engage with the chat option Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Train your system to interpret and transcribe voice messages Addition of necessary external data, applications, tools, or features Track, manage, or resolve user requests and IT incidents/issues ## Pricing Free Trial Recepcionista MX$1,990 Flat Rate,Per Month It includes: - 24/7 receptionist answering calls - Lead capture - WhatsApp and Email call summaries - Automatic Google review requests - Portal with peak hours monitoring Comercial MX$3,490 Flat Rate,Per Month It includes: - All features of the Recepcionista plan - Appointment scheduling - Intelligent call transfer - WhatsApp escalation Pro MX$6,490 Flat Rate,Per Month It includes: - All features of the Comercial plan - Order taking - Customizable voice and name - Bilingual support (Spanish + English) - Customer memory ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.