# Sevidesk Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Sevidesk Software - reviews, pricing plans, popular comparisons to other Customer Support products and more. Source: https://www.capterra.com/p/10048397/Sevidesk --- # Sevidesk Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on July 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Sevidesk ## What is Sevidesk? Sevidesk is an AI-powered customer service platform designed to streamline ticket management and workflows. The platform offers AI chat, ticket creation, automatic assignment, and routing based on configurable rules. Teams can set business hours, service level agreements, and use canned responses for consistent communication. Role-based access control lets administrators define user permissions and team structures. The AI-powered smart reply system analyzes ticket history and knowledge base articles to suggest contextual responses while taking your custom instructions into consideration. Sevidesk supports multi-channel integration for centralized communication management. Automation tools enable workflows to respond to specific conditions, while analytics provide insights into performance. Bulk action capabilities and extensive documentation support teams in managing customer interactions efficiently. ## What is Sevidesk used for? [Customer Support](https://www.capterra.com/customer-support-software/) Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $19 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Sevidesk?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://sevidesk.com/&name=Sevidesk) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Access Controls/Permissions Define levels of authorization for access to specific files or systems Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Chatbot AI-based platform which conducts a conversation via auditory or textual methods Sevidesk 36 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Communicate using direct chat or messages within the system AI-based platform which conducts a conversation via auditory or textual methods Private online space that lets businesses securely share documents and provide information access to clients Manage and track all internal and external communication conducted via calls, email, text, or chat Configure existing workflows to meet your organization's needs Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Ability to communicate to customers through at least one channel such as email, live chat, phone, or social media. A collection of customer information such as contact details, demographics, previous interactions, etc. Access previous interactions or concerns to maintain customer relationships Add customized logos and colors to align with company branding Predefined actions automatically performed on the occurance of specific events Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Managing service requests, incidents, IT issues & support with a ticketing system Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Ability to chat online in real time Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Monitor wait time and abandonment for incoming requests that have not been routed Analyze and gain insights into data in real-time Notifications that are delivered to users as soon as an event occurs View and track pertinent metrics to find patterns and gain insights from data Set & manage permission levels based on user roles and restrict access to only authorized individuals Search and filter data across systems to locate required information by entering keywords or certain criteria Online portal through which end users can access the system, manage tasks, or obtain information Set and monitor service level agreements to ensure timely response and resolution Allow customers/users to submit support queries and service requests Gauge satisfaction and receive information for improvement and success Attach digital tags to documents and assets for identification, search, or monitoring purposes Set up connections to third-party platforms to improve business processes Seamlessly integrates with 3rd party websites An extended application or connector that enables users to perform additional services with their current set of tools Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Free Version Growth $19.00 Flat Rate,Per Month It includes: - Everything in Starter - AI response suggester - 1 custom AI instruction set - Mini AI models (GPT-Mini, GPT-4.1) - Brand voice & sign-off - Ticket auto-routing - Pre-written responses - Knowledge base - Role-based access control (RBAC) with 3 roles out-of-the-box - Business hours management - Automations - Reporting & analytics - Integrations Professional $49.00 Flat Rate,Per Month It includes: - Everything in Growth - Unlimited AI instruction sets - GPT-4o (best quality AI model) - SLA management - Multi-channel support - Custom roles & permissions - Priority support ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Stripe](https://www.capterra.com/p/123889/Stripe/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.