# Onlo Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Onlo Software - reviews, pricing plans, popular comparisons to other Customer Support products and more. Source: https://www.capterra.com/p/10048554/Onlo --- # Onlo Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on July 2, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Features](#features)[Pricing](#pricing)[Support](#support) Onlo ## What is Onlo? Onlo is AI support software that manages customer conversations end-to-end, automating issue resolution across multiple channels. The platform handles responses and executes actions within integrated systems, reducing human involvement in routine tasks. The software integrates with tools such as Slack, Gmail, Stripe, Zendesk, Notion, and HubSpot. The setup process begins with channel integration via OAuth, followed by indexing documentation and ticket data to identify gaps. Teams define playbooks using YAML or a visual editor to outline steps and escalation criteria. Onlo's intent classification routes messages to playbooks instantly. The action layer performs tasks such as processing refunds, resetting passwords, and updating tickets. Detailed action tracing ensures transparency by replaying interactions step-by-step. The software flags documentation gaps and drafts missing resources, enabling support queues to operate with minimal oversight. ## What is Onlo used for? [Customer Support](https://www.capterra.com/customer-support-software/) Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $29 Flat Rate, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Onlo?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.onlo.ai/&name=Onlo) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Chatbot AI-based platform which conducts a conversation via auditory or textual methods Chat/Messaging Communicate using direct chat or messages within the system Onlo 18 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Communicate using direct chat or messages within the system AI-based platform which conducts a conversation via auditory or textual methods Manage and track all internal and external communication conducted via calls, email, text, or chat Ability to communicate to customers through at least one channel such as email, live chat, phone, or social media. A collection of customer information such as contact details, demographics, previous interactions, etc. Manage, store and organize emails within the system or via third-party apps Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Ability to chat online in real time Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Search and filter data across systems to locate required information by entering keywords or certain criteria Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Allow customers/users to submit support queries and service requests Seamlessly integrates with 3rd party websites An extended application or connector that enables users to perform additional services with their current set of tools Get Advice We can help you find the software with the features you need. ## Pricing Free Version Free Plan $0.00 It includes: - 70 AI message credits per month - 1 team seat - Web chatbot - Email integration - Broadcasts: 50 per month - No Action layer - No integrations Starter Plan $29.00 Flat Rate,Per Month It includes: - 600 AI message credits per month - 2 team seats - 250 contacts - 3 broadcasts per month (up to 500 sends) - Email, Slack & web chat channels - Action layer included - Basic knowledge base - Basic integrations Pro Plan $99.00 Flat Rate,Per Month It includes: - 4,000 AI message credits per month - 3 team seats - 1,000 contacts - 10 broadcasts per month (up to 5,000 sends) - All channels - Auto-retrain - Unlimited knowledge base - Advanced analytics - Advanced integrations Business Plan $299.00 Flat Rate,Per Month It includes: - 12,000 AI message credits per month - 6 team seats - 5,000 contacts - 40 broadcasts per month (up to 25,000 sends) - Everything in Pro plan - Custom integrations - SSO + team roles - SLA + priority support Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.