--- title: "Zena AI Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Zena AI Software - reviews, pricing plans, popular comparisons to other Marketing Automation products and more." source_url: "https://www.capterra.com/p/10048593/Zena-AI/" page_type: "product" language: "en" --- # Zena AI Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 10, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Zena AI ## What is Zena AI? Zena AI by Fictoralabs is a WhatsApp Business automation platform for UAE and GCC with multilingual AI chatbot (any language, text and voice), shared team inbox, lead capture, broadcasts, CRM, analytics, and WhatsApp Coexistence onboarding. Most WhatsApp Business tools want you to migrate your contacts, retrain your team, and rebuild your workflows around them. Zena doesn't. It sits on top of your existing CRM, bookings system, and team workflows — turning customer WhatsApp messages into the same structured data your stack already understands. Key features: Inbound WhatsApp messages are AI-qualified, structured, and routed to the right agent or system. AI replies by text or voice note in whatever language the customer used — Arabic, Hindi, Urdu, Tagalog, or English. Your team sees everything in one shared inbox with no phone-sharing and no missed handoffs. Broadcasts go out through the official Meta API so your number stays clean. Native n8n node available on npm. Built in Dubai. UA ## What is Zena AI used for? [Marketing Automation](https://www.capterra.com/marketing-automation-software/) Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $54 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Zena AI?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://zena.fictoralabs.ae&name=Zena AI) ## FAQs about Zena AI Overview ### What company size and specific industries is Zena AI built for? Zena AI is designed for small and medium-sized enterprises in Dubai that want to automate WhatsApp communications. The vendor description does not specify any particular industry, so the intended audience appears to be Dubai-based SMEs across sectors that rely on WhatsApp for customer contact and routine messaging. Features and Usability ### What are the key features of Zena AI? Zena AI offers AI Copilot and Generative AI for content and workflow support, plus Marketing Automation, Drip Campaigns, and Workflow Management for campaign execution. It also includes Lead Capture, Lead Generation, Lead Qualification, and Lead Management, along with Campaign Analytics, ROI Tracking, CRM, and Real-Time Data. Pricing ### How much does it cost and what fees or limitations are included? Zena AI starts at $54/month flat rate for the Starter plan, with Growth at $136/month and Business at $245/month. A 14-day free trial is available on all plans, with no credit card required. The Starter plan’s broadcasting feature unlocks after the trial. Integrations ### Which third-party tools and platforms does Zena AI integrate with? Zena AI supports over 20 integrations across AI, marketing, and business tools. It connects with ChatGPT, Claude, Google Ads, Google Analytics 360, Google Calendar, Google Chrome, Google Cloud, HubSpot CRM, HubSpot Marketing Hub, Make, QuickBooks Enterprise, and QuickBooks Money. Getting Started and Support ### What training and onboarding options does Zena AI offer? Zena AI provides live online sessions, documentation, and videos for training. Live online sessions can support guided setup and direct instruction, documentation offers written reference material for reviewing steps and features, and videos provide self-paced learning for users getting started. Getting Started and Support ### What customer support options does Zena AI offer? Zena AI provides email/help desk support, a knowledge base, 24/7 live rep support, and chat. No reviewer feedback on support is available here, so user experience details such as response speed, helpfulness, or common issues cannot be confirmed from the supplied data. ## Features AI summary Based on 6,612 Marketing Automation reviews Capterra data shows that buyers of marketing automation software rank the following features as their top priorities: - **Email Marketing** (**59%** of reviewers rated this feature as critical) - **Event Triggered Actions** (**48%**) - **Lead Capture** (**51%**) Zena AI includes **Lead Capture**, which helps businesses collect and organize prospect information more effectively. However, it does not offer **Email Marketing** or **Event Triggered Actions**. Instead, it provides **CRM** (**54%**), another feature reviewers consider important. This gives teams a central place to manage customer relationships and track interactions, helping businesses improve follow-up and turn more leads into customers. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users API Application programming interface that allows for integration with other systems/databases Campaign Analytics Track and interpret campaign performance metrics Campaign Management Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Conversion Tracking Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads Zena AI 24 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - API: Application programming interface that allows for integration with other systems/databases - Campaign Analytics: Track and interpret campaign performance metrics - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Conversion Tracking: Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customizable CTAs: Create unique call-to-actions to drive clicks (buttons, banners, graphics, etc.) - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Drip Campaigns: Send automated marketing emails based on user actions over a predetermined period - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Lead Capture: Automatically identify and save contact information of potential customers - Lead Generation: Manage the process of attracting and converting business prospects into leads - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Real-Time Data: Receive data and information in real time - ROI Tracking: Monitor conversion rates and analyze effectiveness and profitability of marketing efforts - Sales Analytics: Track in detail how users interact with your campaigns and pages (scrolling, button interactions, etc.) - Segmentation: Group leads or contacts based on their specific characteristics - Social Marketing: Manage campaigns and track engagement for marketing efforts across social media channels - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. ## Pricing Free Trial [View pricing plan details](https://www.capterra.com/p/10048593/Zena-AI/pricing/) Starter $54.00 Flat Rate,Per Month It includes: - 3 agents - 1 WhatsApp number - 20 knowledge documents - Up to 1,000 broadcasts/day - Multilingual AI chatbot (text + voice) - Team inbox with collision detection - AI lead capture - Visual chatflow builder (core nodes) - CRM with custom fields - AED billing, UAE data residency, Meta Business Solution Partner (BSP) Growth $136.00 Flat Rate,Per Month It includes: - Everything in Starter Plan, plus: - 8 agents - 3 WhatsApp numbers - 40 knowledge documents - Up to 4,000 broadcasts/day - AI context retention across sessions - All 17 chatflow nodes - Broadcast scheduling - Google Sheets audience integration - Native n8n community node - Inbound webhooks, read-only REST API - Meta Conversions API - Round-robin assignment - Owner AI Companions Business $245.00 Flat Rate,Per Month It includes: - Everything in Growth Plan, plus: - 16 agents - 6 WhatsApp numbers - Unlimited knowledge documents - Up to 15,000 broadcasts/day - Full REST API (read + write) - Outbound webhooks - Google Sheets auto-trigger on new rows - Webhook nodes inside chatflows - Audit logs - Priority support ## Integrations [ QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/)[ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Google Cloud](https://www.capterra.com/p/268690/Google-Cloud-Platform/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.