# Ticaga Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Ticaga Software - reviews, pricing plans, popular comparisons to other Help Desk products and more. Source: https://www.capterra.com/p/10049162/Ticaga --- # Ticaga Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on July 2, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Features](#features)[Pricing](#pricing)[Support](#support) Ticaga ## What is Ticaga? Ticaga is self-hosted help desk software for managing customer support on an organization's servers. It features a ticketing system that acts as a shared inbox, organizing requests by department, priority, and assignment. Internal tools include private notes and file attachments, while customers access tickets via a public portal. The core license includes a knowledge base for publishing SEO-optimized help articles with analytics. SLA tracking ensures response and resolution targets, considering business hours and escalation. Native integrations with WHMCS and Blesta connect support directly to billing and client management, ideal for hosting companies. Multiple brands are supported in one installation. Optional extensions offer live chat, Al-assisted support, a public roadmap, and changelog updates. GDPR-ready tools enable data exports, erasure, and consent audits. Flat licensing avoids per-seat fees, with automation rules and webhooks. ## What is Ticaga used for? [Help Desk](https://www.capterra.com/help-desk-software/) Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price £15 Flat Rate, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Ticaga?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://ticaga.com/&name=Ticaga) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Access Controls/Permissions Define levels of authorization for access to specific files or systems AI Summarization Uses AI to condense large amounts of text, audio, or video data into a coherent form API Application programming interface that allows for integration with other systems/databases Automated Responses Automatic reply functionality for incoming messages Automated Routing Tickets are automatically assigned to specific agents based on predefined rules Customizable Branding Add customized logos and colors to align with company branding Ticaga 20 features Define levels of authorization for access to specific files or systems Uses AI to condense large amounts of text, audio, or video data into a coherent form Application programming interface that allows for integration with other systems/databases Automatic reply functionality for incoming messages Tickets are automatically assigned to specific agents based on predefined rules Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Import and export data to and from software applications Pre-made examples and templates for emails Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Arrange tasks based on the level of priority or urgency Engage in direct, instant messaging with customers, users, etc. View and track pertinent metrics to find patterns and gain insights from data Online portal through which end users can access the system, manage tasks, or obtain information Set and monitor service level agreements to ensure timely response and resolution Allow users to access multiple services after entering their login credentials once Set up connections to third-party platforms to improve business processes Track, manage, or resolve user requests and IT incidents/issues Streamlining repetitive tasks and activities through automated and predefined workflows Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Monthly Plan £15.00 Flat Rate,Per Month It includes: - Core helpdesk included - Unlimited employees - Updates while subscribed - Basic support while subscribed Perpetual Plan £295.00 Flat Rate,One Time It includes: - Core helpdesk included - Unlimited employees - 6 months of updates - 6 months of basic support Lifetime Plan £2,000 Flat Rate,One Time It includes: - Core helpdesk included - Unlimited employees - Lifetime updates - Lifetime basic support Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.