# Convot Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Convot Software - reviews, pricing plans, popular comparisons to other AI Agents for Customer Support products and more. Source: https://www.capterra.com/p/10049535/Convot --- # Convot Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on July 6, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Convot ## What is Convot? Convot is help desk software that unifies customer support functions into one platform. Its Cove AI, trained on company data, provides answers with source citations and escalates low-confidence inquiries to human agents. Features include live chat with a multilingual widget for automatic translation, a shared inbox with contact-centric threads, and tools for grading conversations and detecting frustration patterns. Revenue intelligence highlights metrics like recurring revenue and churn risk within support chats. Convot also offers a searchable knowledge base, a changelog for updates, a status page for uptime monitoring, and scheduling tools with video conferencing integration. Native iOS and Android apps enable remote support management. Developer tools include API access, webhooks, HMAC verification, and an SDK. The platform uses flat-rate billing instead of per-seat pricing. ## What is Convot used for? [AI Agents for Customer Support](https://www.capterra.com/ai-agents-for-customer-support-software/) Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $49 Flat Rate, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Convot?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://convot.io/&name=Convot) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Autonomous Task Execution Completes tasks independently without constant human intervention Contextual Guidance Interprets what a user is doing based on context and helps guide them through the process. Conversational AI Utilize NLP or speech recognition to understand conversational requests and provide accurate, context-aware responses CRM Integration Integration with third-party CRM systems Dashboard Assembly of graphs and charts for visualizing and tracking statistics/metrics Human-in-the-loop (HITL) Agents pause for human input at key steps and hand off tasks when beyond their confidence or authority. Convot 12 features Completes tasks independently without constant human intervention Interprets what a user is doing based on context and helps guide them through the process. Utilize NLP or speech recognition to understand conversational requests and provide accurate, context-aware responses Integration with third-party CRM systems Assembly of graphs and charts for visualizing and tracking statistics/metrics Agents pause for human input at key steps and hand off tasks when beyond their confidence or authority. Track interaction history by documenting conversations for contacts Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Process and analyze human language in text or audio form Copy on the page or chat window encouraging the user to engage with the chat option Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Addition of necessary external data, applications, tools, or features ## Pricing Free Trial Free Version Community Plan $0.00 It includes: - 3 seats - 1 app - Full platform access (chat, help center, changelog, roadmap, status, scheduling) - Revenue dashboard (MRR, churn risk, LTV) - AI features available on pay-as-you-go credits - Displays "Powered by Convot" branding Starter Plan $49.00 Flat Rate,Per Month It includes: - 1 app included (additional apps: +$20 per app per month) - 3 seats included (additional seats: +$10 per seat per month) - Full platform access (chat, help center, changelog, roadmap, status, scheduling) - Revenue dashboard (MRR, churn risk, LTV) - AI escalation, QA & churn with fair-use credits - Cove AI agent add-on available at $0.20 per resolved conversation - Remove Convot branding - Webhooks, API, and Crisp import Growth Plan $79.00 Flat Rate,Per Month It includes: - 2 apps included (additional apps: +$20 per app per month) - 7 seats included (additional seats: +$10 per seat per month) - Everything in Starter Plan - More AI credits - Priority support Pro Plan $149.00 Flat Rate,Per Month It includes: - 5 apps included (additional apps: +$20 per app per month) - 12 seats included (additional seats: +$10 per seat per month) - Everything in Growth Plan - Custom sending domain (e.g., hello@yourbrand.com) - Larger AI limits Scale Plan $299.00 Flat Rate,Per Month It includes: - Unlimited apps - 20 seats included (additional seats: +$10 per seat per month) - Everything in Pro Plan - SSO (Single Sign-On) and role-based access - Custom help-center domain (e.g., help.yourbrand.com) - SLA (Service Level Agreement) and dedicated onboarding ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Crisp](https://www.capterra.com/p/151292/Crisp/) ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.