# ChatterMate Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about ChatterMate Software - reviews, pricing plans, popular comparisons to other AI Agents for Customer Support products and more. Source: https://www.capterra.com/p/10049571/ChatterMate --- # ChatterMate Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on July 6, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) ChatterMate ## What is ChatterMate? ChatterMate is an AI-driven customer support platform that automates interactions using documentation-based learning and human escalation. It scans and indexes PDFs or URLs automatically, eliminating manual tagging, and generates responses with source citations for accuracy. The platform allows customization of agent traits, including communication style and escalation rules. It transfers complex or frustrated customer queries to human staff with full interaction history. Workflow automation uses a drag-and-drop interface, requiring no coding. ChatterMate integrates with MCP tools for actions like order lookups and ticket generation, converting chats into trackable tickets synced with external systems. Chat widgets can be tailored to match brand aesthetics. Integration options include Slack, Shopify, and Jira, with CLI tools for developers and self-hosting for on-premises deployment. ## What is ChatterMate used for? [AI Agents for Customer Support](https://www.capterra.com/ai-agents-for-customer-support-software/) Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $3.99 Per User, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ChatterMate?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://chattermate.chat/&name=ChatterMate) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Autonomous Task Execution Completes tasks independently without constant human intervention Communications Management Record and track all relevant internal and external communications Contextual Guidance Interprets what a user is doing based on context and helps guide them through the process. Conversational AI Utilize NLP or speech recognition to understand conversational requests and provide accurate, context-aware responses CRM Integration Integration with third-party CRM systems Dashboard Assembly of graphs and charts for visualizing and tracking statistics/metrics ChatterMate 16 features Completes tasks independently without constant human intervention Record and track all relevant internal and external communications Interprets what a user is doing based on context and helps guide them through the process. Utilize NLP or speech recognition to understand conversational requests and provide accurate, context-aware responses Integration with third-party CRM systems Assembly of graphs and charts for visualizing and tracking statistics/metrics Protect sensitive data for digital privacy Agents pause for human input at key steps and hand off tasks when beyond their confidence or authority. Track interaction history by documenting conversations for contacts Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Process and analyze human language in text or audio form A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Copy on the page or chat window encouraging the user to engage with the chat option Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Addition of necessary external data, applications, tools, or features Track, manage, or resolve user requests and IT incidents/issues ## Pricing Free Version Free Plan $0.00 It includes: - 1 agent - 1 knowledge source - Full chat customization - Human handoff - Open source and self-hosting option Base Plan $3.99 Per User,Per Month It includes: - 5 agents - 5 knowledge sources - Analytics & custom branding - Roles & permissions - Bring your own models Pro Plan $9.99 Per User,Per Month It includes: - 10 agents - 20 knowledge sources - Workflows & MCP tools - Rate limiting & ratings - Priority support ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ Shopify](https://www.capterra.com/p/83891/Shopify/) ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.