# Minisupport Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Minisupport Software - reviews, pricing plans, popular comparisons to other Customer Engagement products and more. Source: https://www.capterra.com/p/10049649/Minisupport --- # Minisupport Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on July 6, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Minisupport ## What is Minisupport? Minisupport is helpdesk software designed to simplify customer support for online shops. The ticket system organizes and tracks inquiries with customizable statuses, priorities, and assignments. An embedded widget converts website inquiries into tickets and captures contact information automatically. A dashboard displays metrics like response times, ticket volumes, and team performance. Collaboration tools include ticket assignment, internal notes, and shared workspaces for team coordination. Integration with Shopify, WooCommerce, and Shopware synchronizes shop data and customer interactions. An optional AI feature suggests responses based on saved templates and previously closed tickets. DSGVO compliance includes European data storage and encrypted connections. The software offers tiered plans for individuals and teams of varying sizes. ## What is Minisupport used for? [Customer Engagement](https://www.capterra.com/customer-engagement-software/) Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €9 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Minisupport?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://minisupport.de/&name=Minisupport) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases Communication Management Manage and track all internal and external communication conducted via calls, email, text, or chat CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Customer Database A collection of customer information such as contact details, demographics, previous interactions, etc. Minisupport 16 features A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Manage and track all internal and external communication conducted via calls, email, text, or chat Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A collection of customer information such as contact details, demographics, previous interactions, etc. Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Access previous interactions or concerns to maintain customer relationships Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Manage, store and organize emails within the system or via third-party apps Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. View and track pertinent metrics to find patterns and gain insights from data Set up connections to third-party platforms to improve business processes An extended application or connector that enables users to perform additional services with their current set of tools Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Solo €9.00 Flat Rate,Per Month It includes: - 1 Workspace - 1 User - Unlimited Tickets - Email Support Team Small €19.00 Flat Rate,Per Month It includes: - 1 Workspace - Up to 3 Users - Unlimited Tickets - Internal Notes - Ticket Assignment - Shop Integration (Shopify, WooCommerce) - Priority Support Team Unlimited €59.00 Flat Rate,Per Month It includes: - 1 Workspace - Unlimited Users - Unlimited Tickets - All Features - Shop Integration - API Access - Priority Support ## Integrations [ Shopify](https://www.capterra.com/p/83891/Shopify/)[ WooCommerce](https://www.capterra.com/p/225601/WooCommerce/)[ Shopware](https://www.capterra.com/p/145605/Shopware/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.