# Nexwin AI Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Nexwin AI Software - reviews, pricing plans, popular comparisons to other AI Agents for Customer Support products and more. Source: https://www.capterra.com/p/10049659/Nexwin-AI --- # Nexwin AI Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on July 6, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Features](#features)[Pricing](#pricing)[Support](#support) Nexwin AI ## What is Nexwin AI? Nexwin AI is artificial intelligence phone receptionist software that answers business calls 24/7 using a natural Australian voice. It operates during nights, weekends, and holidays to handle inquiries, manage FAQs, book appointments, capture caller details, and route urgent calls. The platform includes N-Voice for calls and N-Chat, a website chat widget for after-hours engagement. The software learns from the business website to adapt to services, pricing, and communication style. It recognizes returning customers and recalls service history. Setup integrates with Google Calendar and existing phone numbers via call forwarding. The mobile app offers dashboards for call summaries, transcripts, sentiment analysis, and smart routing. Each call generates a transcript, recording, and action items. Customer data is stored in Australia, with support provided by Sydney-based staff. ## What is Nexwin AI used for? [AI Agents for Customer Support](https://www.capterra.com/ai-agents-for-customer-support-software/) Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price A$249 Flat Rate, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Nexwin AI?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://nexwin.com.au/&name=Nexwin AI) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Autonomous Task Execution Completes tasks independently without constant human intervention Communications Management Record and track all relevant internal and external communications Compliance Management Track and manage adherence to policies for any service, product, process, or supplier Contextual Guidance Interprets what a user is doing based on context and helps guide them through the process. Conversational AI Utilize NLP or speech recognition to understand conversational requests and provide accurate, context-aware responses CRM Integration Integration with third-party CRM systems Nexwin AI 19 features Completes tasks independently without constant human intervention Record and track all relevant internal and external communications Track and manage adherence to policies for any service, product, process, or supplier Interprets what a user is doing based on context and helps guide them through the process. Utilize NLP or speech recognition to understand conversational requests and provide accurate, context-aware responses Integration with third-party CRM systems Assembly of graphs and charts for visualizing and tracking statistics/metrics Protect sensitive data for digital privacy Agents pause for human input at key steps and hand off tasks when beyond their confidence or authority. Allows the AI agent to route inbound inquiries to the appropriate team or individual based on context. Track interaction history by documenting conversations for contacts Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Process and analyze human language in text or audio form A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Copy on the page or chat window encouraging the user to engage with the chat option Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Train your system to interpret and transcribe voice messages Addition of necessary external data, applications, tools, or features Track, manage, or resolve user requests and IT incidents/issues ## Pricing Free Trial N-Voice Basic A$249.00 Flat Rate,Per Month It includes: - 500 free call minutes/month - White-glove onboarding - Appointment management (schedule, modify, cancel) - Handles sales inquiries, FAQs, and general support - Call forwarding to humans for urgent decisions - Dashboard with recorded calls and transcripts - Additional minutes beyond 500 at $0.50/min - 24/7 professional AI phone answering - Supports up to 5 simultaneous calls - Security and privacy focused N-Voice Pro A$499.00 Flat Rate,Per Month It includes: - 1,000 free call minutes/month - Everything in Basic, plus: Custom CRM/software integration - Instant SMS notifications and customer reminders - SMS & email verification - AI-generated conversation summary - Secure PII protection with mobile number OTP verification - Supports up to 10 simultaneous calls - Additional minutes beyond 1,000 at $0.40/min N-Chat Basic A$124.00 Flat Rate,Per Month It includes: - 5,000 AI chat messages/month included - White-glove onboarding - Appointment management - Handles sales inquiries, FAQs, and general support - Chat forwarding to humans for urgent decisions - Dashboard with recorded chats and transcripts - Additional messages beyond 5,000 at $0.15 each - 24/7 professional AI chat support - Security and privacy focused N-Chat Pro A$249.00 Flat Rate,Per Month It includes: - 10,000 AI chat messages/month included - Everything in Basic, plus: Free custom CRM/software integration - Free instant SMS notifications and customer reminders - SMS & email verification - AI-generated conversation summary - Secure PII protection with mobile number OTP verification ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.