# Kriseena Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Kriseena Software - reviews, pricing plans, popular comparisons to other Conversational AI Platform products and more.

Source: https://www.capterra.com/p/10050008/Kriseena

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# 

 Kriseena Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on July 6, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)

Kriseena

## What is Kriseena?

Kriseena is AI customer support software that manages repetitive inquiries with human oversight via a draft approval system. Using a confidence threshold, it scores AI certainty from 0 to 100, saving uncertain responses as drafts for human review. Integrating with Shopify and WooCommerce, Kriseena queries live order data to provide real-time updates on order status, shipping, and delivery. Sentiment detection flags frustrated customers, escalating conversations to human agents. The platform references past interactions to avoid redundancy and operates in draft mode by default. Supporting live chat and Gmail integration, Kriseena consolidates interactions into a unified inbox. Setup involves connecting data sources, uploading policies, and deploying widgets. Businesses can white-label the AI agent with custom names, tones, and avatars. Analytics track resolution rates, confidence trends, and customer satisfaction scores.

## What is Kriseena used for?

[Conversational AI Platform](https://www.capterra.com/conversational-ai-platform-software/)

Overall rating

Based on 0 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

$49

Flat Rate, Per Month

Free trial  
available

Includes Free Version

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Do you work for Kriseena?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.kriseena.com/&name=Kriseena)

## Pricing

Free Trial

Free Version

Free Plan

$0.00

It includes:

-   1 agent
-   100 AI messages per month
-   Live chat widget
-   Manual email support
-   Basic knowledge base
-   Includes "Powered by Kriseena" badge

Starter Plan

$49.00

Flat Rate,Per Month

It includes:

-   Up to 3 agents
-   2,000 AI messages per month
-   Live chat widget
-   Gmail email channel
-   Knowledge base + semantic search
-   Shopify, WooCommerce, Sheets, API integrations
-   Draft mode + AI persona
-   Sentiment detection + CSAT

Pro Plan

$119.00

Flat Rate,Per Month

It includes:

-   Up to 10 agents
-   8,000 AI messages per month
-   Everything in Starter Plan
-   Confidence threshold control
-   Cross-conversation customer memory
-   Jira escalation (AI-drafted tickets)
-   Webhooks + outbound API
-   Full analytics dashboard

Scale Plan

$299.00

Flat Rate,Per Month

It includes:

-   Up to 25 agents
-   25,000 AI messages per month
-   Everything in Pro Plan
-   Dedicated onboarding
-   Priority support
-   Early access to new features
-   Custom integration help

## Integrations

[

Slack](https://www.capterra.com/p/135003/Slack/)[

Jira](https://www.capterra.com/p/19319/JIRA/)[

Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/)[

Shopify](https://www.capterra.com/p/83891/Shopify/)[

Zapier](https://www.capterra.com/p/130182/Zapier/)[

WooCommerce](https://www.capterra.com/p/225601/WooCommerce/)

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## Support, customer service and training options

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

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