--- title: "Zarina CRM Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Zarina CRM Software - reviews, pricing plans, popular comparisons to other CRM products and more." source_url: "https://www.capterra.com/p/10050300/Zarina-CRM/" page_type: "product" language: "en" --- # Zarina CRM Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Zarina CRM ## What is Zarina CRM? Zarina CRM is a complete, self-hosted CRM for small and mid-sized businesses that want predictable costs and full ownership of their data. It is licensed once — no monthly subscription and no per-user fees — and runs on your own server. Core features: lead management, Kanban sales pipeline, quotes and web offers with open-tracking, PDF and fiscal invoicing with Romanian e-Factura (ANAF), an integrated IMAP/SMTP email inbox, help desk with SLA, tasks, HR and timesheets, stock control, and 30+ KPI reports. Native integrations: SmartBill, FGO, Oblio, WooCommerce, Shopify, PrestaShop, Stripe, PayPal, Google and Microsoft calendars, WhatsApp and SMS. Built-in AI analyzes customers, leads and offers. Interface available in English, Romanian and Arabic (RTL). Security includes Bcrypt password hashing, role-based access and on-premise storage, supporting GDPR. Fully customizable with no-code custom fields — developed and supported in Romania. ## What is Zarina CRM used for? [CRM](https://www.capterra.com/customer-relationship-management-software/) Overall rating Based on 4 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €2990 Flat Rate, One Time Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Zarina CRM?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.zarinacrm.ro/&name=Zarina CRM) ## Zarina CRM Overview Updated August 2026 AI summary Zarina CRM equips small businesses with tools for managing contacts, leads, and sales pipelines while offering workflow automation, forecasting, and marketing campaign management. Its features include AI integration, customizable reporting, and multi-channel communication. Deployed on multiple platforms and available as a self-hosted solution, it appeals to organizations seeking full data ownership with a one-time license fee. ## FAQs about Zarina CRM Overview ### What company size and specific industries is Zarina CRM built for? Zarina CRM is designed for small and medium-sized businesses in Romania and the UAE, especially sales-driven companies in real estate, construction, and healthcare. It suits organizations that want a self-hosted CRM with full data ownership and no recurring fees. Features and Usability ### What are the key features of Zarina CRM? Zarina CRM offers contact management, lead capture, lead management, and lead scoring for sales tracking. It also includes sales pipeline management, forecasting, quotes and estimates, task management, and workflow management. Marketing features include campaign management, email templates, email marketing, segmentation, and customer journey mapping. Pricing ### How much does it cost and what fees or limitations are included? Zarina CRM starts at €2990 one time for the Lifetime License, which includes unlimited users and self-hosting on the customer’s private server. No free version or free trial is listed, and the plan details do not mention setup fees, billing cycles, or other pricing limitations. Integrations ### Which third-party tools and platforms does Zarina CRM integrate with? Zarina CRM integrates with ChatGPT and Gemini. These AI platform connections support text generation and conversational workflows inside the CRM, giving teams access to two third-party tools from the official catalog integration list. Getting Started and Support ### What training and onboarding options does Zarina CRM offer? Zarina CRM provides in person training, live online sessions, documentation, and videos. In person and live online formats support guided instruction, while documentation and videos offer written and visual reference materials for self-paced learning and feature review. Getting Started and Support ### What customer support options does Zarina CRM offer? Zarina CRM provides email/help desk, FAQ/forum, knowledge base, phone support, and chat. With no reviewer feedback on support, user experience details on response speed, helpfulness, or recurring issues are not available from the catalog data. ## Features AI summary Based on 14,670 CRM reviews Capterra data shows that buyers of CRM software rank the following features as their top priorities: - **Contact Management** (**44%** of reviewers rated this feature as critical) - **Sales Pipeline Management** (**43%**) - **Lead Management** (**44%**) Zarina CRM supports all three of the features reviewers value most: **Contact Management**, **Sales Pipeline Management**, and **Lead Management**. Together, these capabilities help businesses keep customer records organized, track deals through each stage of the sales process, and manage new prospects more effectively, allowing teams to improve follow-up, maintain visibility into opportunities, and close sales with greater consistency. Contact Management 5.0 (4) 100.00% of 4 reviewers that rated this feature as important or highly important Manage, organize, and store contact information Sales Pipeline Management 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Pipeline view and tracking lead status Lead Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Store information about leads or contacts and track, manage and nurture them throughout the sales process Data Import/Export 5.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Import and export data to and from software applications Calendar Management 5.0 (4) 100.00% of 4 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar Campaign Management 5.0 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Zarina CRM 40 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Contact Management: Manage, organize, and store contact information - Customer Journey Mapping: Visualize and analyze customer experience across all touchpoints and channels - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Reports: Alter the layout and content of reports - Data Import/Export: Import and export data to and from software applications - Data Security: Protect sensitive data for digital privacy - Document Storage: Store and organize documents in a centralized system - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - Email Templates: Pre-made examples and templates for emails - Forecasting: Form predictions based on past and present data/trends - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Interaction Tracking: Track interaction history by documenting conversations for contacts - Lead Capture: Automatically identify and save contact information of potential customers - Lead Generation: Manage the process of attracting and converting business prospects into leads - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Lead Scoring: Score a lead based on quality or likelihood to buy/convert based on predetermined criteria - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Mobile Access: Access software remotely via mobile devices - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Predictive Analytics: Predict future data based on historical data sets - Quotes/Estimates: Generate quotes or estimates for customers - Referral Tracking: Log and store the source of contacts/leads - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Sales Pipeline Management: Pipeline view and tracking lead status - Sales Reports: Reports specific to sales analysis for trends and strategies - Segmentation: Group leads or contacts based on their specific characteristics - Task Management: Create, manage and track all task activities and progression - Territory Management: Organize customer data and accounts by user or geography - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 5.0 (4) 5.0 Based on 4 reviews ## Pricing Value for money 4.8 (4) [View pricing plan details](https://www.capterra.com/p/10050300/Zarina-CRM/pricing/) Lifetime License €2,990 Flat Rate,One Time It includes: - Sales management - Lead management - Pipeline - Offer creation - PDF invoicing - Payment tracking - Online orders - Calendar - Document generation - File centralization - Customer support/helpdesk - Task management - Documentation - Partner management - HR and attendance - Feedback automation - Reports and statistics - User and role management - Smart reminders - Inventory management - AI-powered analytics modules - Native integrations - Online payment Value for money 4.8 (4) 4.8 Based on 4 reviews ## Integrations [ ChatGPT](https://www.capterra.com/p/10009334/ChatGPT/)[ Gemini](https://www.capterra.com/p/10020130/Gemini/)[ Gemini](https://www.capterra.com/p/88290/Gemini/)[ Gemini](https://www.capterra.com/p/255187/Gemini/)[ Gemini](https://www.capterra.com/p/237487/Gemini/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (4) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (4) 5.0 Based on 4 reviews ## User reviews Overall rating 5.0 Based on 4 reviews Filter by rating 5(4) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent CC Colotin C. Founder Transportation/Trucking/Railroad ### "The ultimate self-hosted CRM for service operations: Zero monthly fees and total inventory control." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 12, 2026 Switching to Zarina CRM was a massive operational upgrade that completely streamlined our seasonal tire hotel management and customer service workflows at Moldo Garage. The platform allowed us to transition from messy spreadsheets to a centralized system where we can digitally track exact inventory locations in our warehouse with absolute precision. Furthermore, the automated Email and SMS reminder features take a huge load off our team by scheduling clients for seasonal tire changes right on time, which optimizes our overall operational capacity. Because the software is hosted securely on our own infrastructure with a one-time perpetual license rather than a monthly subscription, we gained total data sovereignty and an incredible return on investment without any recurring software costs. Pros Seamless Inventory & Warehouse Management: Managing our seasonal tire hotel service became completely structured. We can track exact storage locations digitally per client, eliminating any stock confusion. Automated Client Reminders: The automated Email/SMS notification system takes a huge load off our shoulders by scheduling premium tire change appointments right on time for every season. Absolute Data Ownership: Being hosted on our own server infrastructure gives us 100% data sovereignty and eliminates the recurring subscription tax typical of standard SaaS tools. Cons Because it is a self-hosted, highly customized enterprise architecture rather than a generic plug-and-play cloud app, the initial setup required technical coordination. However, the executive support team handled the deployment seamlessly. Overall, there are virtually no functional drawbacks for our daily operations. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) [MiniCRM](https://www.capterra.com/p/232891/MiniCRM/) [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reasons for choosing Zarina CRM We chose Zarina CRM because we wanted to escape the escalating per-user monthly subscription fees of standard cloud SaaS providers and regain complete control over our sensitive business data. Unlike generic, rigid platforms that force us into standardized templates, Zarina CRM gave us true data sovereignty by hosting everything securely on our own infrastructure with a one-time perpetual license. Furthermore, it provided the flexibility needed to seamlessly manage our specific operational workflows, inventory, and automated customer reminders all in one centralized hub without any recurring software costs. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MM Marian M. CEO Real Estate ### "The best self-hosted CRM alternative to expensive SaaS subscriptions" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 12, 2026 Our overall experience has been phenomenal. Zarina CRM acts as the central brain of our business, tracking everything from leads to final invoices. We managed to completely eliminate thousands of euros in annual cloud software costs while actually upgrading our digital infrastructure. Highly recommended for any growing SME that wants true ownership of their software and data Pros The financial model and data security are unbeatable. Unlike generic cloud CRMs that charge you per user every single month, Zarina CRM operates on a one-time payment for a lifetime license. Because it is self-hosted, we have 100% data sovereignty over our client database. The Visual Kanban pipeline, automated quoting, and native integrations (like SmartBill and Outlook) have completely streamlined our daily operations. Plus, we can add unlimited users without worrying about extra fees Cons Because it is an on-premise, self-hosted solution, you cannot just create an account with an email and start clicking. You need to have your own server or hosting environment ready for deployment. However, their executive support team handles the installation flawlessly, so it’s only a minor technical step at the very beginning Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User CEO Law Enforcement ### "A highly secure, GDPR-compliant CRM with zero recurring SaaS fees" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 11, 2026 If you want to scale your business without being financially penalized by SaaS user pricing, and you demand absolute control over your database, Zarina CRM is the perfect on-premise solution. The ROI achieved in the first year is undeniable, and their technical support is highly responsive. Pros We chose Zarina CRM primarily for its data sovereignty. Being a self-hosted (on-premise) platform means our sensitive client data never leaves our own private servers, which offers massive peace of mind regarding GDPR compliance. Beyond security, the pricing model is a breath of fresh air. We pay a one-time license fee and have completely eliminated the expensive monthly per-user SaaS subscriptions. Our sales reps also love the visual Kanban board and the automated quotation features—it has drastically reduced our admin time. Cons Because you host it yourself and it is tailored to your company, the initial deployment process is more complex than just signing up for a basic cloud app. You need to allocate about 1-2 weeks for server configuration, custom workflow mapping, and onboarding with their technical team. It’s a true enterprise implementation, so don't expect an instant 5-minute setup. Switched from [HubSpot Sales Hub](https://www.capterra.com/p/214215/HubSpot-SalesHub/) As our sales team expanded, the recurring monthly per-user fees became unjustifiably expensive. We also needed an on-premise solution that allowed us to host our sensitive client database on our own private servers to ensure strict GDPR compliance and total data sovereignty, which a public cloud SaaS couldn't offer. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Andrei I. CEO Civic & Social Organization ### "Excellent CRM for Streamlining Sales and Lead Management" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 31, 2026 Overall, my experience with Zarina CRM has been outstanding. It has significantly improved how we track our sales pipelines and manage our client interactions. The platform is highly stable, the interface is clean, and it simply does exactly what we need it to do without any unnecessary complexity. It has been a great addition to our workflow. Highly recommended! Pros What I liked most about Zarina CRM is how incredibly intuitive and easy to use it is right from the start. The lead management and sales tracking features have completely streamlined our daily workflow. It offers fantastic value for money compared to other tools on the market, and their customer support team is always responsive and genuinely helpful whenever we have a question. Cons There isn't much to dislike. Initially, setting up the custom email templates took a little bit of time to get perfectly right, but once configured, everything runs smoothly. Adding a few more out-of-the-box integrations in future updates would be a nice bonus, but it doesn't detract from the overall great experience. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor August 11, 2026 Dear Andrei, Thank you for the fantastic 10/10 recommendation! We are thrilled that Zarina CRM has successfully streamlined your sales workflow. Our mission is to provide an intuitive, high-value platform that helps businesses scale without the burden of recurring SaaS fees. We appreciate your feedback on the email templates. This initial setup takes a bit of time because our system offers deep customization, but as you noted, it runs flawlessly on autopilot afterward. Also, our team is actively expanding our native API integrations library, so expect exciting updates soon! Thank you for your trust in Zarina CRM! Best regards, Dan-Ionuț Ciobanu CEO & Strategic Director, Zarina CRM ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.