# BoxedChat Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about BoxedChat Software - reviews, pricing plans, popular comparisons to other Customer Support products and more. Source: https://www.capterra.com/p/10050315/BoxedChat --- # BoxedChat Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on July 9, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) BoxedChat ## What is BoxedChat? BoxedChat is a cloud-based live chat software that centralizes customer support across channels like live chat, email, WhatsApp, Telegram, Messenger, and Discord through a single inbox. Powered by xAI technology, it offers AI-driven features such as smart auto-replies, sentiment analysis, live translation, and intelligent routing. MagicBox AI enhances automation beyond standard responses. The platform supports no-code workflow automation, enabling teams to route conversations, apply tags, escalate issues, and generate replies based on conditions, reducing manual tasks. BoxedChat includes a CRM, ticketing system, knowledge base, visitor tracking, and customizable chat widget. ThreatPulse Score automates moderation to filter spam and inappropriate content. The cloud-based setup requires no downloads, and the user-friendly interface minimizes training time for new users. ## What is BoxedChat used for? [Customer Support](https://www.capterra.com/customer-support-software/) Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $19 Flat Rate, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for BoxedChat?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://boxed.chat/&name=BoxedChat) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Access Controls/Permissions Define levels of authorization for access to specific files or systems Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application Management Track, manage and store the applications of potential future members, customers or candidates Chatbot AI-based platform which conducts a conversation via auditory or textual methods BoxedChat 50 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Track, manage and store the applications of potential future members, customers or candidates Communicate using direct chat or messages within the system AI-based platform which conducts a conversation via auditory or textual methods Private online space that lets businesses securely share documents and provide information access to clients Manage and track all internal and external communication conducted via calls, email, text, or chat Configure existing workflows to meet your organization's needs Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Ability to communicate to customers through at least one channel such as email, live chat, phone, or social media. A collection of customer information such as contact details, demographics, previous interactions, etc. Access previous interactions or concerns to maintain customer relationships Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Manage, store and organize emails within the system or via third-party apps Pre-made examples and templates for emails Predefined actions automatically performed on the occurance of specific events Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Use AI to generate content in the form of text, images, videos, etc. Managing service requests, incidents, IT issues & support with a ticketing system Track interaction history by documenting conversations for contacts Track and manage inventory levels to maintain proper supply Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Ability to chat online in real time Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Monitor wait time and abandonment for incoming requests that have not been routed Analyze and gain insights into data in real-time Receive data and information in real time Notifications that are delivered to users as soon as an event occurs Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Set & manage permission levels based on user roles and restrict access to only authorized individuals Search and filter data across systems to locate required information by entering keywords or certain criteria Online portal through which end users can access the system, manage tasks, or obtain information Set and monitor service level agreements to ensure timely response and resolution Allow users to access multiple services after entering their login credentials once Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Allow customers/users to submit support queries and service requests Gauge satisfaction and receive information for improvement and success Attach digital tags to documents and assets for identification, search, or monitoring purposes Set up connections to third-party platforms to improve business processes Seamlessly integrates with 3rd party websites An extended application or connector that enables users to perform additional services with their current set of tools Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. ## Pricing Free Version Free Plan $0.00 It includes: - 100 AI credits/month - 2 workspaces - 2 team members - 500 conversations/month - 1 workflow - Widget Editor - AI Chatbot Starter Plan $19.00 Flat Rate,Per Month It includes: - 6,000 AI credits/month - 5 workspaces - 40 team members - 20,000 conversations/month - 20 workflows - Widget Editor - AI Chatbot - Knowledge Base - Sub-Inboxes - Visitor Tracker - Live Translation - MagicBox AI - Hide branding on chat widget - CRM features - Ticketing System Pro Plan $39.00 Flat Rate,Per Month It includes: - 20,000 AI credits/month - 15 workspaces - 90 team members - 200,000 conversations/month - 50 workflows - Widget Editor - AI Chatbot - Knowledge Base - Sub-Inboxes - Visitor Tracker - Live Translation - MagicBox AI - Hide branding on chat widget - CRM features - Ticketing System ## Integrations [ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Telegram](https://www.capterra.com/p/180347/Telegram/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Discord](https://www.capterra.com/p/240238/Discord/)[ Messenger](https://www.capterra.com/p/224532/Messenger/)[ WhatsApp Business API](https://www.capterra.com/p/10005471/WhatsApp-Business-API/)[ Messenger Bot](https://www.capterra.com/p/206418/Messenger-Bot-App/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.