# SmartSam Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about SmartSam Software - reviews, pricing plans, popular comparisons to other Chatbot products and more. Source: https://www.capterra.com/p/10050368/SmartSam --- # SmartSam Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on July 10, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) SmartSam ## What is SmartSam? SmartSam is an AI assistant that businesses embed on their website to answer customer questions accurately, 24/7, in their own brand voice. Unlike generic AI tools, SmartSam only answers from your own content — uploaded documents, connected web pages, and live Shopify product data — so it never guesses or goes off-script. For ecommerce and Shopify merchants, it knows your products, prices, stock levels, and variants in real time. For any business, it handles FAQs, policies, and service queries without tying up your team. New content is ingested automatically, keeping the assistant current without manual effort. When it can't answer confidently, it flags the gap for review rather than improvising. Customers interact by text or voice, in any language. Setup takes minutes: customise the assistant's name, personality, and brand colours, then embed a single JavaScript snippet on Shopify, WordPress, Wix, Squarespace, or any custom site. ## What is SmartSam used for? [Chatbot](https://www.capterra.com/chatbot-software/) Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price £99 Usage Based, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for SmartSam?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://smartsam.ai/&name=SmartSam) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. AI/Machine Learning Software program that continuously adjusts its behavior based on observed data Automated Responses Automatic reply functionality for incoming messages Chatbot AI-based platform which conducts a conversation via auditory or textual methods Code-free Development Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language Customer Support Provide online support for your customers through live chat or help desk functionality For Sales/Marketing Used as a promotional or demonstration tool in sales and marketing presentations SmartSam 13 features Software program that continuously adjusts its behavior based on observed data Automatic reply functionality for incoming messages AI-based platform which conducts a conversation via auditory or textual methods Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language Provide online support for your customers through live chat or help desk functionality Used as a promotional or demonstration tool in sales and marketing presentations Use AI to generate content in the form of text, images, videos, etc. Identify different languages Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Manage and support multiple languages Process and analyze human language in text or audio form Copy on the page or chat window encouraging the user to engage with the chat option View messages sent by both parties during the chat conversation Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Starter Plan £99.00 Usage Based,Per Month It includes: - 2,000 credits per month - AI Assisted Setup - Text and Voice Powered - Shopify Integration Professional Plan £449.00 Usage Based,Per Month It includes: - Everything in the Starter Plan - 9,500 credits per month - Priority Chat & Email Support ## Integrations [ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.