--- title: "Ovellan Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Ovellan Software - reviews, pricing plans, popular comparisons to other AI Agents for Customer Support products and more." source_url: "https://www.capterra.com/p/10050396/Ai-agent-for-customer-service/" page_type: "product" language: "en" --- # Ovellan Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Ovellan ## What is Ovellan? Ovellan (ovellan.com) is an AI customer service agent for websites, webshops, and service businesses. It uses approved website pages, documents, FAQs, and help content to answer customer questions around the clock. The software can handle recurring support requests, explain products and services, capture and qualify leads, book appointments, and guide visitors to the right next step. Ovellan can retain relevant context from earlier conversations, helping returning customers continue without repeating the same details. Teams can use the platform to reduce repetitive support work while keeping answers aligned with their own business information. Ovellan is suited to e-commerce stores, agencies, clinics, local service providers, and other B2B organizations that want faster website support and more consistent customer interactions. ovellan.com ## What is Ovellan used for? [AI Agents for Customer Support](https://www.capterra.com/ai-agents-for-customer-support-software/)[Customer Service](https://www.capterra.com/customer-service-software/) Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €29 Usage Based, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Ovellan?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://ovellan.com&name=Ovellan) ## FAQs about Ovellan Overview ### What company size and specific industries is Ai agent for customer service built for? Ai agent for customer service is designed for B2B companies of any size that need customer support automation. The vendor description does not name specific industries, so the product appears suited to business-to-business organizations across sectors rather than a single vertical. Features and Usability ### What are the key features of Ai agent for customer service? Ai agent for customer service includes conversational AI and natural language processing for handling customer interactions, plus ticket management, communications management, and knowledge base management for support workflows. It also offers agentic task execution, autonomous task execution, human-in-the-loop (HITL), interaction tracking, performance metrics, and third-party integration. Pricing ### How much does it cost and what fees or limitations are included? Ai agent for customer service starts at €29 per month for the Starter Plan, with a free trial available. Pro costs €79 per month and Business costs €149 per month, all usage based. Starter includes 1 chatbot and 200 conversations monthly; Pro adds 3 chatbots and 900 conversations; Business includes 8 chatbots and 4,000 conversations. Integrations ### Which third-party tools and platforms does Ai agent for customer service integrate with? Ai agent for customer service connects natively to Slack, HubSpot CRM, Pipedrive, Shopify, WooCommerce, WordPress, Discord, Instagram, Messenger, Telegram, WhatsApp, SMS, Notion, Magento BI, and Zapier. It also supports WhatsApp Business API, WhatsApp Business Suite, and Whatsapp CRM for messaging and support workflows across commerce and communication tools. Getting Started and Support ### What training and onboarding options does Ai agent for customer service offer? Ai agent for customer service offers live online training and documentation. Live online sessions support guided setup and direct instruction, while documentation provides written reference material for self-paced review of features, settings, and procedures. Getting Started and Support ### What customer support options does Ai agent for customer service offer? Ai agent for customer service provides Email/Help Desk, FAQ/Forum, Knowledge Base, 24/7 Live Rep, and Chat support. No reviewer feedback about support quality is available, so user experience details such as response times, helpfulness, or common frustrations cannot be confirmed from the catalog data. ## Features Agentic Task Execution Autonomously executes tasks such as scheduling, refunds, and renewals by integrating with external systems and APIs. API Application programming interface that allows for integration with other systems/databases Autonomous Task Execution Completes tasks independently without constant human intervention Chatbot AI-based platform which conducts a conversation via auditory or textual methods Communications Management Record and track all relevant internal and external communications Compliance Management Track and manage adherence to policies for any service, product, process, or supplier Ovellan 25 features ### All Features - Agentic Task Execution: Autonomously executes tasks such as scheduling, refunds, and renewals by integrating with external systems and APIs. - API: Application programming interface that allows for integration with other systems/databases - Autonomous Task Execution: Completes tasks independently without constant human intervention - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Communications Management: Record and track all relevant internal and external communications - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Conversation Intelligence: Recording, transcription, and analysis of sales calls for the purpose of training and generating insights - Conversational AI: Utilize NLP or speech recognition to understand conversational requests and provide accurate, context-aware responses - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - CRM Integration: Integration with third-party CRM systems - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Security: Protect sensitive data for digital privacy - Human-in-the-loop (HITL): Agents pause for human input at key steps and hand off tasks when beyond their confidence or authority. - Inbox Management: Organize, prioritize, and manage incoming communications - Interaction Tracking: Track interaction history by documenting conversations for contacts - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Natural Language Processing: Process and analyze human language in text or audio form - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Proactive Chat: Copy on the page or chat window encouraging the user to engage with the chat option - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Support Ticket Management: Allow customers/users to submit support queries and service requests - Third-Party Integration: Addition of necessary external data, applications, tools, or features - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Ticket Management: Track, manage, or resolve user requests and IT incidents/issues --- Get Advice We can help you find the software with the features you need. ## Pricing Free Trial [View pricing plan details](https://www.capterra.com/p/10050396/Ai-agent-for-customer-service/pricing/) Starter Plan €29.00 Usage Based,Per Month It includes: - 1 chatbot - 200 conversations/month - 50 leads captured/month - 3 automation rules - Unlimited conversation history - AI chatbot (Claude) - Automatic website indexing - Hybrid search, multilingual replies (40+ languages), anti-hallucination, strict rules, human-only mode - AI actions & tools - File upload (PDF, docs) - Weekly deep re-crawl - Knowledge gaps & AI re-categorization - Basic flow builder - Website chat widget - GDPR compliance, 2FA, email support - 1 chatbot Pro Plan €79.00 Usage Based,Per Month It includes: - 900 conversations/month - 300 leads captured/month - 3 chatbots Business Plan €149.00 Usage Based,Per Month It includes: - 8 chatbots - 1,600 conversations/month - 1,000 leads captured/month - 25 automation rules - All Pro plan features plus: 10 knowledge bases and 5,000 pages, lead scoring and custom scoring rules, commerce integrations, priority support ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Telegram](https://www.capterra.com/p/180347/Telegram/)[ Instagram](https://www.capterra.com/p/210721/Instagram/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Zapier](https://www.capterra.com/p/130182/Zapier/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.