# Tech-Support Pro Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Tech-Support Pro Software - reviews, pricing plans, popular comparisons to other Help Desk products and more.

Source: https://www.capterra.com/p/10050599/Tech-Support-Pro

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# 

 Tech-Support Pro Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on July 9, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Pricing](#pricing)[Support](#support)

Tech-Support Pro

## What is Tech-Support Pro?

Tech-Support Pro is OEM software designed to streamline technical support operations. The platform logs support calls by serial number, creating a database for case management and documentation. Support teams can access complete unit histories, including past interactions, repairs, and issues, aiding in diagnosing recurring problems. The software identifies patterns in equipment failures, enabling targeted solutions to improve reliability and reduce repeat calls. By centralizing support information, the platform eliminates fragmented records, enhancing collaboration and ensuring accurate data access. The serial number-based system connects each interaction to specific units, improving case management accuracy. Analysis of failure patterns supports data-driven decisions for product improvements and preventative maintenance, offering insights that inform development and quality assurance.

## What is Tech-Support Pro used for?

[Help Desk](https://www.capterra.com/help-desk-software/)

Overall rating

Based on 0 user reviews

Reviews sentiment

Positive

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Neutral

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Negative

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Starting price

$149

Flat Rate, Per Month

Free trial  
available

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## Pricing

Free Trial

Tech-Support Pro Plan

$149.00

Flat Rate,Per Month

It includes:

-   Unlimited agents and supervisor accounts
-   Machine lookup and full call history
-   Service history and parts tracking
-   Knowledge Base with unlimited articles
-   Follow-ups and escalation tracking
-   Full reporting suite with XLSX/PDF export
-   Warranty cost and cross-reference analysis
-   Daily escalation digest emails
-   Remote support features (browser-based remote viewing, keyboard control, file transfers)

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## Support, customer service and training options

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

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