# a2cx Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about a2cx Software - reviews, pricing plans, popular comparisons to other Virtual Assistant products and more.

Source: https://www.capterra.com/p/10050709/a2cx

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# 

 a2cx Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on July 9, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)

a2cx

## What is a2cx?

a2cx is an AI-native customer experience platform that autonomously resolves support tickets across channels while managing workforce operations, quality assurance, and analytics. Powered by NOUS, a private AI brain, it learns organizational policies, products, and communication styles to perform actions like refunds or return label generation without human input. The platform unifies interactions across WhatsApp, email, chat, and voice in a single omnichannel inbox, maintaining full context. Automated quality assurance scores interactions, flags compliance issues, and provides coaching suggestions. Workforce management includes forecasting, scheduling, adherence monitoring, and live performance tracking. Additional features include appointment scheduling, intake forms, a self-serve help center, and outbound campaigns. Data is encrypted during transmission and storage, with an on-premises option for regulated industries needing enhanced data control.

## What is a2cx used for?

[Virtual Assistant](https://www.capterra.com/virtual-assistant-software/)

Overall rating

Based on 0 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

$29

Flat Rate, Per Month

Free trial  
available

Includes Free Version

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Do you work for a2cx?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://a2cx.io/&name=a2cx)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

AI/Machine Learning

Software program that continuously adjusts its behavior based on observed data

Business Process Automation

Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes

Natural Language Processing

Process and analyze human language in text or audio form

Personalization

Adjust communications based on previous interactions or personal preferences

Virtual Personal Assistant (VPA)

Program systems that assist users with their daily administrative responsibilities

a2cx 5 features

Software program that continuously adjusts its behavior based on observed data

Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes

Process and analyze human language in text or audio form

Adjust communications based on previous interactions or personal preferences

Program systems that assist users with their daily administrative responsibilities

## Pricing

Free Trial

Free Plan

$0.00

It includes:

-   30 tickets per month
-   1 channel (widget)
-   Basic QA
-   1 agent

Starter Plan

$29.00

Flat Rate,Per Month

It includes:

-   200 tickets per month
-   Widget and email channels
-   Shopify and Amazon sync
-   1 agent

Growth Plan

$79.00

Flat Rate,Per Month

It includes:

-   600 tickets per month
-   All core channels
-   Brand-voice AI tuning
-   3 agents

Scale Plan

$199.00

Flat Rate,Per Month

It includes:

-   2,000 tickets per month
-   Full analytics
-   Advanced knowledge retrieval augmented generation (RAG)
-   10 agents

Enterprise 360 Plan

$2,800

Flat Rate,Per Month

It includes:

-   All modules
-   Unified platform
-   On-premises Sovereign option for sensitive industries

## Integrations

[

Shopify](https://www.capterra.com/p/83891/Shopify/)[

Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[

Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[

Five9](https://www.capterra.com/p/132405/Five9/)[

Shopify POS](https://www.capterra.com/p/205337/Shopify-POS/)[

Gorgias](https://www.capterra.com/p/155357/Gorgias/)[

Shopify Plus](https://www.capterra.com/p/171845/Shopify-Plus/)[

Mercado Pago](https://www.capterra.com/p/250909/Mercado-Pago/)

## Support, customer service and training options

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

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