--- title: "Keystone Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Keystone Software - reviews, pricing plans, popular comparisons to other Order Management products and more." source_url: "https://www.capterra.com/p/10051099/Keystone/" page_type: "product" language: "en" publication_date: "2026-09-28" --- # Keystone Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 28, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Keystone ## What is Keystone? Keystone is a B2B commerce platform that streamlines wholesale operations for sales representatives and buyers through integrated tools for order management, marketing, and finance. The platform consolidates digital catalogs, email campaigns, order workflows, and sales forecasting into one system, eliminating the need for multiple tools. Customizable digital catalogs allow buyers to order directly without login credentials, while targeted email campaigns enable segmentation by sales rep, region, and product mix. Keystone centralizes transaction data, preventing overselling and errors, and supports prebook and immediate orders with accurate inventory tracking. Analytics tools highlight priority accounts, products, and opportunities, with real-time quota tracking. Buyers access invoices, balances, and order history in a single portal, with online payment options synced to accounting systems. Integration with Shopify, QuickBooks, NetSuite, and APIs enables rapid implementation. ## What is Keystone used for? [eCommerce](https://www.capterra.com/ecommerce-software/)[Order Management](https://www.capterra.com/order-management-software/) Overall rating Based on 5 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $299 Flat Rate, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Keystone?[Manage this product listing](https://www.g2.com/products/keystone-keystone/claim_requests/new?auto=true) ## FAQs about Keystone Overview ### What company size and specific industries is Keystone built for? Keystone is designed for Shopify brands in retail, especially specialty retailers and big box retailers that need support for complex operations. It suits companies selling through Shopify that face retail-specific workflows, inventory, or fulfillment challenges, rather than businesses outside the retail sector. Features and Usability ### What are the key features of Keystone? Keystone offers core commerce features including catalog management, inventory management, inventory tracking, order management, order tracking, and returns management. It also includes CRM, customer accounts, email marketing, shopping cart, sales order management, multi-currency, multi-location support, website management, reporting & statistics, API access, and generative AI. Pricing ### How much does it cost and what fees or limitations are included? Keystone starts at $299 per month for the Basic plan, with a free version and free trial available. Basic includes 1 admin user and 100 B2B orders monthly, but excludes Email Campaigns, QuickBooks integration, and NetSuite integration. Pro costs $799 per month, and Enterprise has custom pricing. Integrations ### Which third-party tools and platforms does Keystone integrate with? Keystone integrates with NetSuite, QuickBooks Online, Shopify, and Shopify Plus. These catalog integrations cover finance and ecommerce workflows, connecting Keystone to accounting and storefront platforms used to manage orders, inventory, and business data. Getting Started and Support ### What training and onboarding options does Keystone offer? Keystone provides live online sessions, documentation, and videos to help teams get started. Live online sessions support guided setup and direct instruction, documentation offers written reference material for self-paced review, and videos provide visual walkthroughs for learning features and steps. Getting Started and Support ### What customer support options does Keystone offer? Keystone provides Email/Help Desk, a Knowledge Base, Phone Support, and Chat for customer support. No reviewer feedback is available in the catalog data, so support quality, response times, and helpfulness cannot be assessed from user sentiment here. ## Features AI summary Based on 8,724 Order Management reviews Capterra data shows that buyers of eCommerce software rank the following features as their top priorities: - **Website Management** (**47%** of reviewers rated this feature as critical) - **Data Security** (**56%**) - **Order Management** (**48%**) Keystone supports **Website Management** and **Order Management**, giving businesses the tools to manage their online storefront and handle purchases efficiently. However, it does not offer **Data Security**. Instead, it provides other features that reviewers also rate as important, including **Shopping Cart** (**46%**) and **Inventory Management** (**45%**), which help businesses support the buying process and keep stock levels accurate, allowing teams to manage day-to-day eCommerce operations more effectively. Order Management 5.0 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Manage and track customer orders for goods, investments, or any other purchases Shopping Cart 5.0 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Checkout of online store Inventory Management 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Track and manage inventory levels to maintain proper supply Order Tracking 5.0 (4) 100.00% of 4 reviewers that rated this feature as important or highly important Track orders throughout the fulfillment process Email Marketing 5.0 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Create and send email blasts/campaigns API 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Application programming interface that allows for integration with other systems/databases Keystone 17 features ### All Features - API: Application programming interface that allows for integration with other systems/databases - Catalog Management: Create and manage digital catalog of products/services with their details, specifications, and price - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Accounts: Record customer information, purchase history, and other notes - Email Marketing: Create and send email blasts/campaigns - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Inventory Management: Track and manage inventory levels to maintain proper supply - Inventory Tracking: Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items - Multi-Currency: Manage and handle various international currencies - Multi-Location: Manage and support multiple locations - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Order Tracking: Track orders throughout the fulfillment process - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Returns Management: Track and facilitate returns of products sold - Sales Order Management: An order generated by a seller to a customer, containing details about products or services - Shopping Cart: Checkout of online store - Website Management: Built-in website builder or integration with third-party site --- Get Advice We can help you find the software with the features you need. Features 5.0 (5) 5.0 Based on 5 reviews ## Pricing Value for money 5.0 (5) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/10051099/Keystone/pricing/) Basic Plan $299.00 Flat Rate,Per Month It includes: - 100 B2B orders per month - 1 admin user - Unlimited rep users - 50 buyer users - 90 days historical sync - Email support - Shopify integration Pro Plan $799.00 Flat Rate,Per Month It includes: - 300 B2B orders per month - 5 admin users - Unlimited rep users - 500 buyer users - 1 year historical sync - Priority email support - Shopify integration - Email Campaigns included - QuickBooks Match included Enterprise Plan Custom Pricing It includes: - Unlimited B2B orders - Unlimited admin users - Unlimited rep users - Unlimited buyer users - Unlimited historical sync - Dedicated Slack channel for support - Shopify integration - Email Campaigns included - QuickBooks Match + Push included - NetSuite integration included Value for money 5.0 (5) 5.0 Based on 5 reviews ## Integrations [ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ NetSuite](https://www.capterra.com/p/135757/NetSuite/)[ Shopify Plus](https://www.capterra.com/p/171845/Shopify-Plus/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (5) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (5) 5.0 Based on 5 reviews ## User reviews Overall rating 5.0 Based on 5 reviews Filter by rating 5(5) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent JM Jared M. CEO Retail ### "Fantastic product - exactly what wholesale brands need" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 28, 2026 Pros Really easy to use and has every feature I could've asked for. Both of the founders are incredibly responsive and willing to add features for us as well. Cons I don't have any dislikes about Keystone. The product is still new to market but I haven't been able to poke any holes in it. Switched from [RepSpark](https://www.capterra.com/p/220074/RepSpark/) Keystone is easier to use and has more features Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor September 29, 2026 Thanks so much! We definitely like to move fast and build new features that move the needle. Haley B. Wholesale Manager Apparel & Fashion ### "Keystone is a game changer for B2B! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 25, 2026 Our overall experience with Keystone has been extremely positive. Since implementing it, our wholesale process has become much more streamlined and organized, and it has made it easier for our team to manage accounts, support our sales reps, and create a better experience for our buyers. The platform feels like it was built by people who actually understand the needs of a growing wholesale business. On top of that, the Keystone team has been amazing to work with — they’re responsive, receptive to feedback, and always willing to help us find the best way to accomplish what we need. We’re really happy we included keystone in the platforms we use! Pros Keystone has made managing our wholesale business so much easier. We love being able to create custom assortments and suggested orders for our accounts, give our sales reps better tools to work with their customers, and keep everything organized in one place. It has eliminated a lot of the manual workarounds we were previously using and has made the ordering process much smoother for both our team and our buyers. One of the biggest standouts for us has been the customer service. Their team is incredible and always so quick to help! Anytime we have a question, they’re responsive, knowledgeable, and genuinely willing to help us find a solution. It really feels like they listen to their customers and understand the needs of a wholesale business. Overall, Keystone has been a huge help in simplifying our B2B processes and giving our team more time to actually focus on our customers and growing the business. Cons There is a little bit of a learning curve when first getting everything set up and figuring out the best way to use all of the features for your specific business. There are also a few areas where we would love to see additional customization as the platform continues to grow. That said, their customer service team is so responsive that anytime we’ve run into something we weren’t sure about, they’ve been quick to help us find a solution or workaround. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor September 28, 2026 Thanks so much for your thoughts, Haley! We're always looking for ways to make Keystone helpful and simple to implement :) AN Anonymous User Vice President of Sales Wholesale ### "Keystone: The Sales Ops Cheat Code" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 11, 2026 Look, B2B portals are incredibly personal. Every sales leader and rep has their own preferences. Someone could absolutely LOVE a platform while another could despise the same one. I've found my favorite in Keystone. As we grow up, our definition of "toys" changes. As a kid, I used to get amped about Teenage Mutant Ninja Turtles, a new bike, a gaming console. Christmas morning was always a blast. The day I launched Keystone was my new Christmas morning. I liken the features of Keystone to learning a new cheat code or secret move in Mortal Kombat. I feel like a kid again, but this kid is now leading a sales organization with powerful tools. Pros Features and functionality. It has the best elements of other platforms out there and goes (many) steps further. FROM A SALES LEADER'S PERSPECTIVE: I love the clear, accurate reporting that is built for my business (Wholeasle/Retail distribution in specialty and independent channels). I can automate emails to reps for ATS reports, Customer Sales Summaries, Invoices, Buyer Order Alerts, Shipment Notifications, Sales vs Forecast, etc. Saved me from building out automations from my ERP. There is the ability to include rep level forecasts (currently as a bucket, but I know account level is coming soon) which is extremely helpful as it appears right on the dashboard. I don't need to switch between spreadsheets or other platforms. While there is a CRM function, I haven't had the need to utilize it just yet, but very likely will be in the future. The team at Keystone has been wildly receptive to feedback. I can send email campaigns straight through Keystone. It allows me to segment and chop my customer and prospect lists based on a myriad of filters. No more need for another ESP license. They have "Gus" built in, an AI agent that can assist with questions, issues, or even some automation. I haven't quite explored this to the full extent yet, but shows a lot of promise. FROM A REPS PERSPECTIVE: It is darn simple to use. I had planned on doing a training session before I launched to reps. At the last minute, I decided to push this out, let them explore on their own, then do some practical training after they familiarized themselves. After launching to my independent reps (w/o training), I had 3 calls within 24 hours from them raving about how intuitive it is. Easy to navigate. Access to so much of what they used to constantly email us for. Has cut down on info requests by reps SIGNIFICANTLY, driving time efficiency with my Sales Ops team (who are also delighted). Haven't needed to do any rep training so far. Wild. They are able to send draft orders to accounts for approval (pretty standard, but Keystone does it well). I can even add in an image of my fixture and build out a visual assortment via the Whiteboard Order function. Makes it easy for customers to say yes. Cons There's not much I can say on the Cons side. However, they are new. New platforms always have bugs and kinks that need to be worked out. On the flip side, the customer service has been 11/10. Any issues I have run into so far (nothing major) have been addressed at a lightning speed. Communication is clear and timely. Alternatives considered [RepSpark](https://www.capterra.com/p/220074/RepSpark/) [NuORDER](https://www.capterra.com/p/135545/NuOrder/) [Elastic](https://www.capterra.com/p/134208/Elastic/) Reasons for choosing Keystone I chose Keystone because it was the best option for us as a new brand. I've used the other platforms and each one has quirks. It was time to try something new and I'm glad I did. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor September 16, 2026 Thank you so much for taking the time to leave a review. We also love Teenage Mutant Ninja Turtles :) AC anthony C. Territory Rep Wholesale ### "Keystone - 5 out of 5!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 1, 2026 Keystone provides great options, quick responses, and thoughtful solutions for sales reps and their accounts Pros Keystone is easy to use and gives many options for customization in communications with accounts to assist in better and more targeted order writing Cons There is a learning curve to the platform, but that is true of anything. Once the process is mastered there is seemingly nothing I am not able to accomplish for my accounts Switched from [NuORDER](https://www.capterra.com/p/135545/NuOrder/) inside decision, but I am pretty happy about it Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor August 4, 2026 Thanks for the review, Tony! Always trying to lessen the learning curve with intuitive updates as well! VE Vanessa E. territory sales Apparel & Fashion ### "Keystone Order Entry System is Great" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 25, 2026 Solid, responsive and quick are the 3 words I would use to describe my experience. Unlike other systems, the team has been highly reactive to my comments and concerns, which is helpful when time is of the essence Pros Responsive support- quick to learn- options to assist in creating custom assortments by account- all around ease of operation Cons Initial starting an order could be made more obvious- but easy to get used to once the muscle memory kicks in Switched from [NuORDER](https://www.capterra.com/p/135545/NuOrder/) Made on the brand side, but NuOrder has any hurdles in daily use that were time consuming and frustrating- I have not experienced these in Keystone Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor July 27, 2026 Thanks so much, Vanessa for the feedback! We're always trying to make updates to make order creation as seamless as possible :) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.