--- title: "Ravenna.ai Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Ravenna.ai Software - reviews, pricing plans, popular comparisons to other Help Desk products and more." source_url: "https://www.capterra.com/p/10051889/Ravenna-ai/" page_type: "product" language: "en" --- # Ravenna.ai Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) Ravenna.ai ## What is Ravenna.ai? Ravenna.ai is IT service management software that automates internal support operations within Slack. The platform functions as an agentic service desk, allowing IT, HR, and operations teams to manage support tickets directly in their chat environment. Ravenna Agents handle repetitive tasks and respond to common questions using knowledge-based answers guided by natural language instructions. The workflow builder enables teams to automate requests such as software access, onboarding, offboarding, and hardware issue resolution. The platform features AI-powered assistance and analytics dashboards that provide real-time insights into service desk performance. Ticket management capabilities include SLA tracking, customer satisfaction measurement, customizable forms, and status tracking. Ravenna.ai integrates with existing business tools and maintains enterprise-grade security through SOC2, HIPAA, and GDPR compliance. ## What is Ravenna.ai used for? [Help Desk](https://www.capterra.com/help-desk-software/) Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $10 Per User, Per Year Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Ravenna.ai?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://ravenna.ai/&name=Ravenna.ai) ## FAQs about Ravenna.ai Overview ### What company size and specific industries is Ravenna.ai built for? Ravenna.ai is designed for businesses in the United States across company sizes, including small businesses, mid-market organizations, and enterprise teams. The vendor description does not specify any particular industry, so the product appears suited to U.S.-based companies in general rather than a single sector. Features and Usability ### What are the key features of Ravenna.ai? Ravenna.ai offers AI Copilot, ticket management, workflow automation, and automated routing for handling service requests. It also includes knowledge base management, a self service portal, multi-channel communication, alerts and escalation, SLA management, activity dashboard, and reporting and analytics for tracking performance metrics. Talk to an expert ### More questions? Ask our experts Getting Started and Support ### What training and onboarding options does Ravenna.ai offer? Ravenna.ai provides documentation for teams getting started. Documentation gives users written reference material for setup steps, feature explanations, and ongoing guidance as they learn the product. Getting Started and Support ### What customer support options does Ravenna.ai offer? Ravenna.ai provides email/help desk support, a knowledge base, and chat. With no reviewer feedback available on support, no claims can be made about response speed, helpfulness, or common frustrations. The listed channels indicate the main ways users can seek help and find product guidance. ## Features Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Alerts/Escalation System alerts about the need to escalate an issue or request Automated Routing Tickets are automatically assigned to specific agents based on predefined rules Knowledge Base Management Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Multi-Channel Communication Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Ravenna.ai 13 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - Alerts/Escalation: System alerts about the need to escalate an issue or request - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - Ticket Management: Track, manage, or resolve user requests and IT incidents/issues - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. ## Pricing Flat Price $10.00 Per User,Per Year Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.