--- title: "Wando Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Wando Software - reviews, pricing plans, popular comparisons to other Chatbot products and more." source_url: "https://www.capterra.com/p/10054780/Wando/" page_type: "product" language: "en" --- # Wando Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 4, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Wando ## What is Wando? Wando is a WhatsApp chatbot that does not ask you to build flows. Most chatbots make you map every possible question in advance, and they break the moment a customer phrases something differently. Wando uses generative AI: it reads what the customer actually wrote and answers from your own business information — your price list, your hours, your saved replies and the corrections your team made in past conversations. It runs on Meta's official WhatsApp Business API, so you keep the number your customers already have. You decide how much it does on its own. By default it drafts the reply and a person approves it with one click. Once you trust it, you switch it to fully automatic. Typical uses: answering questions about products, prices and delivery, taking orders, booking and rescheduling appointments, sending reminders, and handing the conversation to a person when it should not answer. ## What is Wando used for? [Chatbot](https://www.capterra.com/chatbot-software/) Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $9.99 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Wando?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://wando.online/&name=Wando) ## FAQs about Wando Overview ### What company size and specific industries is Wando built for? Wando is designed for small and medium businesses in Latin America that manage customer conversations through WhatsApp. It is built for restaurants and delivery services, online and physical retail, beauty salons, real estate agencies, medical practices, and related service businesses. Features and Usability ### What are the key features of Wando? Wando offers AI Copilot, generative AI, and natural language processing for automated responses and chatbot interactions. It also includes live chat, multi-channel communication, transcripts and chat history, lead capture, automated routing, transfers/routing, canned responses, and workflow automation for customer support and sales or marketing. Pricing ### How much does it cost and what fees or limitations are included? Wando starts at $9.99 per month for the Starter plan, with a free trial available. The Pro plan is $19.99 per month, and the Enterprise plan is $49.99 per month. Starter includes 1 user and up to 500 contacts; Pro allows 3 users and 5,000 contacts; Enterprise includes unlimited users and up to 25,000 contacts. Integrations ### Which third-party tools and platforms does Wando integrate with? Wando integrates with 6 third-party tools, including Google Calendar and Google Sheets for scheduling and data, Slack for communication, Mercado Pago for payments, and Make and Zapier for broader automation. Getting Started and Support ### What training and onboarding options does Wando offer? Wando provides live online training and documentation to help teams get started. Live online sessions support guided setup and direct instruction, while documentation offers written reference material for self-paced review and step-by-step guidance on product features. Getting Started and Support ### What customer support options does Wando offer? Wando provides Email/Help Desk, FAQ/Forum, Knowledge Base, and Chat support. It offers direct and self-service help through written channels, making it easier for users to find answers or contact support when needed. ## Features AI summary Based on 1,278 Chatbot reviews Capterra reviewers highlight these as the features buyers care about most when choosing a chatbot: - **Automated Responses** (**42%** of reviewers rated this feature as critical) - **Language Detection** (**44%**) - **Natural Language Processing** (**43%**) Wando includes **Automated Responses** and **Natural Language Processing**, so teams can handle routine conversations faster and respond to user questions with more context. However, it does not include **Language Detection**. Instead, Wando offers other features that reviewers also rate highly, including **Live Chat** (**48%**), **Customer Support** (**46%**), and **AI/Machine Learning** (**42%**). These features help businesses manage real-time conversations, support customers across more touchpoints, and improve response quality over time, allowing teams to deliver faster and more consistent service. AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users AI/Machine Learning Software program that continuously adjusts its behavior based on observed data Automated Responses Automatic reply functionality for incoming messages Automated Routing Tickets are automatically assigned to specific agents based on predefined rules Canned Responses Shortcuts for inputting frequently used messages Chatbot AI-based platform which conducts a conversation via auditory or textual methods Wando 17 features ### All Features - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Automated Responses: Automatic reply functionality for incoming messages - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Canned Responses: Shortcuts for inputting frequently used messages - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Code-free Development: Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language - Customer Support: Provide online support for your customers through live chat or help desk functionality - For Sales/Marketing: Used as a promotional or demonstration tool in sales and marketing presentations - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Lead Capture: Automatically identify and save contact information of potential customers - Live Chat: Ability to chat online in real time - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Natural Language Processing: Process and analyze human language in text or audio form - Transcripts/Chat History: View messages sent by both parties during the chat conversation - Transfers/Routing: Transfer queries and organize messages between agents - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows --- Get Advice We can help you find the software with the features you need. ## Pricing Free Trial [View pricing plan details](https://www.capterra.com/p/10054780/Wando/pricing/) STARTER Plan $9.99 Flat Rate,Per Month It includes: - Unlimited messages - Up to 500 contacts - 1 user/agent - AI-suggested responses - Predefined templates - Email support PRO Plan $19.99 Flat Rate,Per Month It includes: - Unlimited messages - Up to 5,000 contacts - 3 users/agents - All features from the Starter plan - Advanced statistics - Campaigns and segments - Unlimited customized templates - Priority support via WhatsApp ENTERPRISE Plan $49.99 Flat Rate,Per Month It includes: - Unlimited messages - Up to 25,000 contacts - Unlimited users - All features from the Pro plan - Custom integration - Included onboarding - Dedicated 24/7 support ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Make](https://www.capterra.com/p/154278/Integromat/)[ Mercado Pago](https://www.capterra.com/p/250909/Mercado-Pago/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.