--- title: "LealUp Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about LealUp Software - reviews, pricing plans, popular comparisons to other Customer Loyalty products and more." source_url: "https://www.capterra.com/p/10055736/LealUp/" page_type: "product" language: "en" --- # LealUp Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) LealUp ## What is LealUp? LealUp helps B2B and subscription companies turn the customers they already won into loyal, renewing, and expanding accounts. Every customer gets a 360-degree profile with timeline, health score, and a daily AI insight, so the team knows who is happy, who is drifting, and who is ready to buy more. Loyalty runs on automated playbooks for onboarding, risk, renewal, and collections, plus NPS and CSAT surveys with a closed loop: detractors trigger follow-up tasks and promoters become expansion opportunities. Conversations happen on native WhatsApp, the channel customers in Latin America actually answer, with every message attached to the account. The sales CRM is included, with unlimited leads, contacts, and users, so the relationship carries over intact from the first deal to every renewal. One flat price per plan, based only on the number of managed customers, with no usage meters. ## What is LealUp used for? [Customer Success](https://www.capterra.com/customer-success-software/)[Customer Loyalty](https://www.capterra.com/customer-loyalty-software/) Overall rating Based on 5 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $199 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for LealUp?[Manage this product listing](https://www.g2.com/products/lealup/claim_requests/new?auto=true) ## FAQs about LealUp Overview ### What company size and specific industries is LealUp built for? LealUp is designed for B2B SaaS and subscription companies in Spain and Latin America, especially those with customer success, account management, or support teams handling recurring revenue portfolios of 20 to 500+ accounts. Features and Usability ### What are the key features of LealUp? LealUp offers AI Copilot and generative AI for guided actions, plus CRM, account management, and customer management for organizing relationships. It includes customer segmentation, churn management, health score, and NPS of customers, along with reporting/analytics, customizable reports, usage tracking/analytics, surveys & feedback, and configurable workflow with event triggered actions. Pricing ### How much does it cost and what fees or limitations are included? LealUp starts at $200 per month for the Starter plan, its entry option for customer success teams. Pricing varies by accounts, seats, and integrations, with final confirmation after a scoping call. A free trial is available, and guided onboarding is included, usually taking about five days. Integrations ### Which third-party tools and platforms does LealUp integrate with? LealUp integrates with 15 third-party tools, including CRM and support platforms such as HubSpot CRM, Pipedrive, Salesforce Sales Cloud, Intercom, Freshdesk, and Zendesk Suite. It also connects with Gmail, Google Sheets, Slack, Stripe, WhatsApp, Segment, Mixpanel, Amplitude, and Zapier. Getting Started and Support ### What training and onboarding options does LealUp offer? LealUp provides in-person training, live online sessions, and documentation for teams getting started. In-person training supports direct instruction, live online sessions allow guided remote setup, and documentation gives written reference material for self-paced learning and ongoing support. Getting Started and Support ### What customer support options does LealUp offer? LealUp provides email/help desk support, a knowledge base, phone support, and chat. User feedback on support is not available here, so no claims can be made about response times, helpfulness, or common frustrations. ## Features AI summary Based on 687 Customer Loyalty reviews Capterra data shows that buyers of Customer Success software rank the following features as their top priorities: - **Customer Management** (**56%** of reviewers rated this feature as critical) - **Health Score** (**49%**) - **Reporting/Analytics** (**46%**) LealUp supports all three of the features reviewers value most: **Customer Management**, **Health Score**, and **Reporting/Analytics**. Together, these capabilities help businesses track customer relationships, monitor account health, and measure performance with clear data, allowing teams to improve retention and respond more effectively to customer needs. Customer Management 5.0 (4) 100.00% of 4 reviewers that rated this feature as important or highly important Store and organize information about customers and previous interactions Customer Engagement 5.0 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Initiate interactions with customers by proactively starting conversations or providing informational content Engagement Tracking 5.0 (4) 100.00% of 4 reviewers that rated this feature as important or highly important Tracks metrics that provide insight into how a user interacts with any interface or product Workflow Management 5.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Create, design and manage workflows for repetitive tasks Chat/Messaging 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Communicate using direct chat or messages within the system Configurable Workflow 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Configure existing workflows to meet your organization's needs LealUp 25 features ### All Features - Account Alerts: Informs of any account changes and notifications - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - API: Application programming interface that allows for integration with other systems/databases - Chat/Messaging: Communicate using direct chat or messages within the system - Churn Management: Identify customers at risk of migration and activate strategies to retain them - Configurable Workflow: Configure existing workflows to meet your organization's needs - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Engagement: Initiate interactions with customers by proactively starting conversations or providing informational content - Customer Management: Store and organize information about customers and previous interactions - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Reports: Alter the layout and content of reports - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Health Score: Calculate a company, client account or person's health via a scoring system - NPS of Customers: Calculate NPS of customers - Onboarding: Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Revenue Management: Monitor sales and make necessary adjustment in order to increase demand and revenue - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Usage Tracking/Analytics: Track and interpret metrics on the usage of company resources - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 5.0 (5) 5.0 Based on 5 reviews ## Pricing Value for money 5.0 (5) Free Trial [View pricing plan details](https://www.capterra.com/p/10055736/LealUp/pricing/) Starter $199.00 Flat Rate,Per Month It includes: - Up to 100 managed customers - Unlimited leads, contacts and users - Sales CRM and pipeline - Post-sale CRM with 360 profile and health scores - Daily AI insight and portfolio chat - Inactivity alerts and 3 dashboards - HubSpot and Pipedrive sync - WhatsApp: 1 number, 2,000 messages/month Growth $499.00 Flat Rate,Per Month It includes: - Up to 300 managed customers - Unlimited leads, contacts and users - Everything in Starter - Automated playbooks: onboarding, risk, renewal, collections - NPS and CSAT surveys with closed loop - Daily AI deep analysis on at-risk accounts and morning briefing - AI-generated QBRs and unlimited dashboards - Salesforce and Slack integrations - WhatsApp: 3 numbers, templates, 3,000 messages/month Pro $999.00 Flat Rate,Per Month It includes: - Up to 750 managed customers - Unlimited leads, contacts and users - Everything in Growth - Churn prediction and retention forecast - Adaptive AI deep analysis across the whole portfolio - Custom objects and multiple pipelines - API, webhooks, warehouse export, Zapier/Make - Priority support, 4-hour SLA, quarterly QBR with LealUp - WhatsApp: 10 numbers, two-way flows, 7,500 messages/month Enterprise Contact us It includes: - More than 750 managed customers - Unlimited leads, contacts and users - Everything in Pro - SSO/SAML, audit logs, custom roles and permissions - Multiple workspaces and sandbox - Contractual SLA, DPA and legal review - Dedicated CSM and white-glove implementation - Local invoicing and custom terms - WhatsApp: numbers by team and region, custom volume Value for money 5.0 (5) 5.0 Based on 5 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Gmail](https://www.capterra.com/p/202338/Gmail/)[ Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (5) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (5) 5.0 Based on 5 reviews ## User reviews Overall rating 5.0 Based on 5 reviews Filter by rating 5(5) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent Alethia R. Jefe de proyectos Automotive ### "Excelente herramienta para hacer crecer tu negocio" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 21, 2026 Mi experiencia general ha sido muy positiva. LealUp es una herramienta intuitiva que ha facilitado mucho el flujo de trabajo y la gestión diaria. Pros Lo que más me gustó de LealUp es su facilidad de uso, la gestión eficiente de proyectos y la forma en que facilita la comunicación y colaboración dentro del equipo. Es una plataforma intuitiva y práctica que permite mantener la información organizada y facilita una gestión efectiva de los proyectos. Cons La plataforma es excelente, aunque me gustaría ver un poco más de variedad en las opciones de integración o soporte más rápido en horas de alta demanda. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. CD Camila D. Product Engineer Consumer Services ### "Visibilidad real de la cartera y un equipo que trabaja ordenado" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 20, 2026 Antes trabajábamos de forma bastante intuitiva: cada quien tenía su información en distintos lados y las decisiones dependían de quién se acordara de qué. LealUp nos dio un lugar común donde ver el estado real de cada cuenta y decidir con criterio en qué enfocar el tiempo del equipo. La adopción interna fue rápida porque la herramienta es simple de entender, y el acompañamiento del equipo durante la puesta en marcha fue cercano y resolutivo. Pros Lo que más valoro es la claridad: tener el historial de cada cliente en un solo lugar y llegar a las conversaciones con contexto, sin tener que reconstruirlo a mano antes de cada reunión. El seguimiento de tareas y responsables hace que las cosas no se caigan entre personas, y las alertas nos permiten mirar hacia adelante en vez de reaccionar cuando ya es tarde. Suma mucho que esté pensada para equipos en LATAM: en español y con soporte en nuestro mismo horario, algo que no es menor cuando se necesita una respuesta rápida. Cons Es una plataforma en evolución y hay funcionalidades que todavía están en camino, sobre todo del lado de integraciones y reportería más avanzada, pero nada que nos haya impedido trabajar. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. YS Yanina S. Founder and Principal Architect Architecture & Planning ### "Una herramienta sólida para profesionalizar y escalar CS" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 August 20, 2026 Mi experiencia con LealUp ha sido muy buena. Destaco especialmente el paso de una gestión de CS reactiva a una mucho más preventiva, con mayor capacidad de anticipación. La IA y las automatizaciones hacen más eficiente la operación y mejoran la toma de decisiones con mejor información, sin añadir complejidad al trabajo diario. En general, es una herramienta sólida para profesionalizar y escalar. Pros Lo que más valoro de LealUp es poder centralizar toda la gestión de CS en un solo lugar y tener una visibilidad clara y accionable del estado de la cartera. La combinación de datos, IA y automatizaciones permite detectar de forma temprana riesgos y oportunidades, y priorizar con precisión dónde enfocar el esfuerzo para generar mayor impacto. También resulta muy útil para estructurar procesos que suelen depender de seguimientos manuales o información dispersa, reduciendo fricción y mejorando la eficiencia operativa. Cons Todavía hay margen para sumar algunas integraciones y mayor flexibilidad en ciertas personalizaciones. De todas formas, es una plataforma que viene evolucionando rápido y el equipo es muy receptivo al feedback. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. JG Janette G. Customer Sucess Logistics and Supply Chain ### "La mejor plataforma de Customer Success para prevenir el churn y escalar cuentas en LATAM" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 18, 2026 De operar de manera reactiva a tener una gestión de Customer Success totalmente estructurada. LealUp ayuda a enfocar el tiempo del equipo en las cuentas con verdadero riesgo y en las oportunidades de expansión, logrando un impacto directo en la retención y el crecimiento del NRR. Pros Lo mejor es cómo unifica todas las señales de la cartera en un perfil 360 y su IA predictiva, que detecta caídas de actividad antes de que se conviertan en cancelaciones. Los playbooks automáticos permiten que el equipo actúe de forma proactiva con cadencias claras, mientras que la bandeja compartida de WhatsApp facilita llevar el historial centralizado sin depender de teléfonos personales. Cons Requiere un trabajo inicial de onboarding para conectar bien las fuentes de datos y definir las reglas del score de salud de las cuentas, algo completamente normal para este tipo de plataformas. El equipo de soporte ayuda bastante con el acompaámiento durante en el proceso. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. CR Camilo R. Customer Success Manager Computer Software ### "Ordenó nuestra gestión de clientes y nos ahorró horas de trabajo manual" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 16, 2026 La experiencia ha sido muy buena. Pasamos de gestionar las cuentas con planillas y recordatorios dispersos a tener un proceso ordenado y visible para todo el equipo. La implementación fue acompañada de cerca, y eso hizo que la adopción interna fuera rápida. Hoy es parte del día a día del equipo: sabemos en qué estado está cada cliente, qué hay que hacer y quién lo tiene a cargo. Lo recomendaría a cualquier equipo que gestione una cartera de clientes y sienta que se le escapan cosas. Pros Lo que más destaco es el acompañamiento del equipo: responden rápido, entienden el negocio y la puesta en marcha fue mucho más ágil de lo que esperaba. En el día a día, la automatización nos quitó de encima muchas tareas manuales de seguimiento que antes hacíamos en planillas, y eso se traduce directamente en más tiempo para estar con los clientes. Además, tener toda la cartera visible en un solo lugar —el estado de cada cuenta, qué está pendiente y qué se viene— nos permite anticiparnos en lugar de reaccionar. Desde Customer Success, esa visibilidad es lo que más valor me aporta. Cons Hasta ahora no me he encontrado con algo que me haya frustrado en el uso diario. Es un producto que sigue creciendo, así que siempre habrá funcionalidades nuevas por sumar, pero nada de lo que uso hoy me ha generado problemas ni me ha hecho pensar en buscar alternativas. Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) HubSpot CRM estaba pensado sobre todo para el proceso de venta, no para lo que viene después. Nosotros necesitábamos foco en la gestión de la cartera ya existente: seguimiento de cada cuenta, tareas recurrentes y alertas cuando algo se queda atrás. Terminábamos complementando el CRM con planillas para cubrir esa parte, y buscábamos una herramienta que resolviera el post-venta de forma nativa, sin tanta configuración ni desarrollos a medida. Alternatives considered [ChurnZero](https://www.capterra.com/p/157980/ChurnZero/) Reasons for choosing LealUp Evaluamos ChurnZero, pero para el tamaño de nuestro equipo resultó más pesado de implementar y de mantener en el tiempo. LealUp nos dio lo que necesitábamos con una puesta en marcha mucho más rápida y con un acompañamiento cercano durante todo el proceso. También pesó la relación precio-valor y que el equipo lo adoptó sin resistencia: en pocas semanas ya estaba en uso diario. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.