--- title: "Arbyn Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Arbyn Software - reviews, pricing plans, popular comparisons to other Live Chat products and more." source_url: "https://www.capterra.com/p/10055794/Arbyn/" page_type: "product" language: "en" --- # Arbyn Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 15, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Arbyn ## What is Arbyn? Arbyn is an AI customer service and sales agent for Shopify stores, automating email and live chat support by reading messages, accessing store data, and drafting responses. It integrates store orders, product catalogs, policies, and shipping zones upon installation, removing the need for manual setup. Initially operating in shadow mode, it drafts responses for review to learn communication style before working autonomously. Arbyn handles order cancellations, refunds, discounts, gift cards, address updates, and returns, with money-related actions requiring single-tap approval. It supports 21 languages across email and live chat, with plans to add Instagram, Facebook Messenger, and SMS. Sales features include product recommendations, abandoned cart recovery, and revenue tracking, tagging each sale to Shopify orders. Safety measures include refund ceilings, escalation rules, a kill switch, and confidence scoring to route low-confidence drafts for review. Actions log to Shopify timelines. ## What is Arbyn used for? [AI Agents for Customer Support](https://www.capterra.com/ai-agents-for-customer-support-software/)[Live Chat](https://www.capterra.com/live-chat-software/) Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $59 Flat Rate, Per Month Free trial not available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Arbyn?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://arbyn.app/&name=Arbyn) ## FAQs about Arbyn Overview ### What company size and specific industries is Arbyn built for? Arbyn is designed for Shopify store owners and e-commerce teams, including founders, marketing managers, and growth leads, that want to turn customer conversations into higher average order value. It is especially suited to direct-to-consumer brands, making it a fit for online retail businesses of various sizes. Features and Usability ### What are the key features of Arbyn? Arbyn offers AI Copilot, AI text generation, AI text summarization, and conversational AI for automated responses and agentic task execution. It also includes multi-channel communication, team inbox, support ticket management, knowledge base management, contact management, real-time analytics, and third-party integrations for customer support workflows. Pricing ### How much does it cost and what fees or limitations are included? Arbyn starts with a free Starter plan that includes 150 AI conversations per month. The Growth plan costs $59 per month for 500 conversations, and the Agent plan costs $99 per month for unlimited conversations. All plans include a free version option, with no additional fees listed. Integrations ### Which third-party tools and platforms does Arbyn integrate with? Arbyn integrates with 10 third-party tools and platforms, including Facebook Apps and Tabs, Facebook Business Suite, Gmail, Google Maps, Google Sheets, Google Tag Manager 360, Google Translate, Instagram, Shopify, and Slack. Shopify-related connections also include Shopify Collabs, Shopify POS, Shopify Plus, ShopifyConnector, and Shopify Multi Carrier Shipping Label. Getting Started and Support ### What training and onboarding options does Arbyn offer? Arbyn provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided instruction, while documentation offers written reference material and videos provide visual walkthroughs for reviewing features and setup steps. Getting Started and Support ### What customer support options does Arbyn offer? Arbyn provides email/help desk, FAQ/forum, knowledge base, 24/7 live rep, and chat support. Support experiences cannot be summarized from reviewer feedback here, so the available channels are the only confirmed details. Users can rely on written help resources and live contact options for assistance. ## Features AI summary Based on 6,967 Live Chat reviews Capterra data shows that buyers of live chat software rank the following features as their top priorities: - **Chat/Messaging** (**54%** of reviewers rated this feature as critical) - **Real-Time Notifications** (**51%**) - **Multi-Channel Communication** (**44%**) Arbyn supports all three of the features reviewers rate most highly: **Chat/Messaging**, **Real-Time Notifications**, and **Multi-Channel Communication**. Together, these capabilities help businesses respond faster, manage conversations across channels, and keep customer interactions moving without delay, allowing teams to deliver more timely and consistent support. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Agentic Task Execution Autonomously executes tasks such as scheduling, refunds, and renewals by integrating with external systems and APIs. AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users AI Text Generation Allows users to generate text based on a text prompt. AI Text Summarization Condenses long documents or text into a brief summary. Autonomous Task Execution Completes tasks independently without constant human intervention Arbyn 40 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Agentic Task Execution: Autonomously executes tasks such as scheduling, refunds, and renewals by integrating with external systems and APIs. - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - AI Text Generation: Allows users to generate text based on a text prompt. - AI Text Summarization: Condenses long documents or text into a brief summary. - Autonomous Task Execution: Completes tasks independently without constant human intervention - Autoresponders: Create and automatically send premade copy in response to customer messages - Canned Responses: Shortcuts for inputting frequently used messages - Chat/Messaging: Communicate using direct chat or messages within the system - Contact Management: Manage, organize, and store contact information - Conversation Archiving: Archives conversations in a separate location for later reference. - Conversational AI: Utilize NLP or speech recognition to understand conversational requests and provide accurate, context-aware responses - Customer Profiles: Record customer information, purchase history, and other notes - Customizable Branding: Add customized logos and colors to align with company branding - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Document Storage: Store and organize documents in a centralized system - Email Management: Manage, store and organize emails within the system or via third-party apps - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Geotargeting: Geographic location of visitors determines behavior of the software - Human-in-the-loop (HITL): Agents pause for human input at key steps and hand off tasks when beyond their confidence or authority. - Interaction Tracking: Track interaction history by documenting conversations for contacts - Knowledge Base: Information repository that provides a means for information to be collected, organized, shared, searched and utilized. Allows customers to get answers to common questions. - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Natural Language Processing: Process and analyze human language in text or audio form - Notifications: Reliably and visibly notifies the desired audiences of the latest product updates and directs them to the relevant documentation. - Proactive Chat: Copy on the page or chat window encouraging the user to engage with the chat option - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Support Ticket Management: Allow customers/users to submit support queries and service requests - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Targeted Emails: Sends automated emails to further engage clients and potential clients. - Team Inbox: Provides a central location for help requests, helping employees respond sooner. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transcripts/Chat History: View messages sent by both parties during the chat conversation --- Get Advice We can help you find the software with the features you need. ## Pricing Free Version [View pricing plan details](https://www.capterra.com/p/10055794/Arbyn/pricing/) Arbyn Starter $0.00 It includes: - 150 AI conversations per month - Unlimited human conversations - Email support agent - Live chat widget - SMS support (coming soon) - Social channels (Instagram DMs, Facebook Messenger, WhatsApp) coming soon - Shopify-native actions: cancels, refunds, discounts, gift cards, reships (with user approval) - Automatic shipping address changes - Product quizzes, bundles, and in-chat upsells - Revenue attribution dashboard - Replies in customer's own language (supports 21+ languages) - Rules engine, guardrails, and escalation to human support - Unlimited team seats (Beta) - Replies in brand voice and tone - Builds bundles and applies discounts Arbyn Growth $59.00 Flat Rate,Per Month It includes: - 500 AI conversations per month - Unlimited human conversations - Email support agent - Live chat widget - SMS support (coming soon) - Social channels (Instagram DMs, Facebook Messenger, WhatsApp) coming soon - Shopify-native actions: cancels, refunds, discounts, gift cards, reships (with user approval) - Automatic shipping address changes - Product quizzes, bundles, and in-chat upsells - Revenue attribution dashboard - Replies in customer's own language (supports 21+ languages) - Rules engine, guardrails, and escalation to human support - Unlimited team seats (Beta) - Replies in brand voice and tone - Builds bundles and applies discounts Arbyn Agent $99.00 Flat Rate,Per Month It includes: - Unlimited AI conversations - Unlimited human conversations - Email support agent - Live chat widget - SMS support (coming soon) - Social channels (Instagram DMs, Facebook Messenger, WhatsApp) coming soon - Shopify-native actions: cancels, refunds, discounts, gift cards, reships (with user approval) - Automatic shipping address changes - Product quizzes, bundles, and in-chat upsells - Revenue attribution dashboard - Replies in customer's own language (supports 21+ languages) - Rules engine, guardrails, and escalation to human support - Unlimited team seats (Beta) - Replies in brand voice and tone - Builds bundles and applies discounts ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Gmail](https://www.capterra.com/p/202338/Gmail/)[ Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Instagram](https://www.capterra.com/p/210721/Instagram/)[ Google Maps](https://www.capterra.com/p/227511/Google-Maps/)[ Facebook Apps and Tabs](https://www.capterra.com/p/160208/Facebook-Apps-and-Tabs/)[ Google Translate](https://www.capterra.com/p/230852/Google-Translate/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.