k-eCommerce

k-eCommerce


2.5 / 5
3 reviews

Who Uses This Software?

k-eCommerce serves small to medium-sized organizations in manufacturing, wholesale and distribution, and retail.


Average Ratings

3 Reviews

  • 2.5 / 5
    Overall

  • 2.5 / 5
    Ease of Use

  • 2.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • k-eCommerce
  • www.k-ecommerce.com
  • Founded 2001
  • Canada

About k-eCommerce

k-eCommerce delivers an innovative, cloud-based eCommerce solution that simplifies and accelerates your ability to sell online. Fully integrated with Microsoft Dynamics GP, NAV, AX, CRM, D365, and SAP Business One, the solution offers a complete omnichannel platform for B2B and B2C. Highly scalable and secure, k-eCommerce offers a responsive web design providing a consistent customer user experience and makes online shopping easy and efficient.


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k-eCommerce Features

  • Catalog Management
  • Channel Management
  • Customer Accounts
  • Email Marketing
  • Inventory Management
  • Loyalty Program
  • Multi-Store Management
  • Order Management
  • Product Configurator
  • Promotions Management
  • Returns Management
  • SEO Management
  • Shopping Cart

k-eCommerce Reviews Recently Reviewed!


Great customer experience, ERP integration and user interface

Feb 15, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: We turned to k-eCommerce for a system that integrated directly to SAP. We've invested a lot in SAP over the past years to increase our production and business efficiencies and so it was important for us to develop a network that could communicate without "band aids."

The design, functionality and navigation of k-eCommerce are a huge improvement over our previous site and many of our competitors. It's easy to find products by part number or description, which helps our retail customers research and buy and helps our dealers and distributors navigate easily and find answers for their clients.

It's really helpful being able to create multiple tabs on a product page for additional content, images, video, graphs, etc. Technical data is important for certain products in our business, so being able to provide this data to our customers in an organized and easy-to-access way is critical.

Our project manager was a great resource. He had patience while we built up the product content stage over the course of a few months and then had a huge impact getting us set up and ready to go live. The training materials were very helpful and worked nicely as a guide to build the site.

The support team is quick to respond, both on issues with customer orders and site issues like loading content or adding a function. No question is too big or too small for them to help with.

Cons: One area where we have struggled a little bit is with shipping method integration and getting the shipping calculations down. The boxes we use to ship products range in size from 5x5x5 up to 46x24x12 for non-freight shipments so trying to determine the appropriate estimated box size for proper calculation is difficult. k-eCommerce integrates to FedEx and UPS as different set ups so finding a happy medium that doesn't overcharge the customer can be a challenge.

Overall: With the continuing evolution of buying and research behavior it was obvious to us that we needed a platform that would offer our customers a better experience and an interface that would make it easier for them to research and especially buy. The better experience you provide your customer the more they will trust your business, your product, and your order process. This was obvious to us right away with k-eCommerce.

Every month, our monthly web sales have been increasing. More and more of our customers are getting comfortable just buying on the site directly as opposed to calling up our sales team. Direct integration to our ERP system has also saved us a huge amount of time re-entering orders manually-now all our sales team has to do is review and approve. We've also had a ton of positive feedback about the great look and navigation of our site from both customers and vendors.

Poor product integrations, lack of knowledge

Jun 30, 2016
2/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
Likely

Pros: If it was a stand alone e-commerce system it might be ok

Cons: The company's support, follow thru, and the integrations. All three are less than desirable

Overall: Purchased the e-commerce system to integrate with dynamics-gp. The integration is not compatible and there expertise with dynamics-gp is limited at best. When explaining to them the mistakes they would provide work orders to fix it. The product was purchased with the expectation it would integrate properly according to the web site.

Recommendations to other buyers: This system should be the last system to consider. They are the most expensive software with the least amount of features and very unreliable.

They never respond!

Apr 28, 2016
1/5
Overall

1 / 5
Ease of Use

1 / 5
Customer Support

Comments: have an extensive history in this industry, and no company has been more the bane of my existence than k-ecommerce.

- The support team has no way to contact their development team except for Skype

- Integral issues in the k-ecommerce platform are costing our company money and took longer than a month to solve a simple Javascript issue

- There is zero communication from the team. You may only call the support team, who has absolutely zero access to information.

- Emailing the development team produces no response. Ever

- Any additional paid contracts (to fix platform glitches that greatly affect customers) will take months to finish with absolutely no information.