k-eCommerce

k-eCommerce


4 / 5
7 reviews

Who Uses This Software?

k-eCommerce serves small to medium-sized organizations in manufacturing, wholesale and distribution, and retail.


Average Ratings

7 Reviews

  • 4 / 5
    Overall

  • 3.5 / 5
    Ease of Use

  • 3 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • k-eCommerce
  • www.k-ecommerce.com
  • Founded 2001
  • Canada

About k-eCommerce

k-eCommerce delivers an innovative, cloud-based eCommerce solution that simplifies and accelerates your ability to sell online. Fully integrated with Microsoft Dynamics GP, NAV, AX, CRM, D365, and SAP Business One, the solution offers a complete omnichannel platform for B2B and B2C. Highly scalable and secure, k-eCommerce offers a responsive web design providing a consistent customer user experience and makes online shopping easy and efficient.


k-eCommerce Features

  • CRM
  • Data Security
  • Email Marketing
  • Inventory Management
  • Kitting
  • Mobile Access
  • Multi-Channel Marketing
  • Multi-Store Management
  • Promotions Management
  • Returns Management
  • Reviews Management
  • SEO Management
  • Templates

k-eCommerce Reviews Recently Reviewed!


Constant growth, simplified business management

Mar 21, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: k-eCommerce is very easy to use. We can upload all our products in a single operation by defining them in Excel. Both the training and the implementation process were very clear for us, and the k-eCommerce team has always been open to our feedback and our requests as far as design, modifications to the site, and so on, with a reasonable turnaround time.

The design team in particular has a very good understanding of what our business requires in order to stand out. We've received many compliments on how visually engaging and user-friendly our site is.

The support team has improved a lot over the years. In the past, sometimes I felt like I knew a bit more than the person I would be talking to, but these days the technicians are always able to answer my questions well. It's very important for us to be able to get an actual person on the line to talk about technical problems and get them resolved quickly. It's rare to find this kind of service these days. With other companies you just get voicemail.

Cons: The only problems we experienced were in transitioning to a responsive site. We ended up losing some site data (such as photos) and configurations, category settings, etc. We still haven't completely replaced everything, as we opted to take care of the most important fixes first. But in general it's not easy to make changes. We usually have to call to double check how to do it the right way.

Overall: Our first web store was not integrated, so we had to enter orders into our accounting system and manage all our inventory manually. When we learned about k-eCommerce and ERP integration, we realized that we would save a lot of time and effort. k-eCommerce has simplified our whole accounting process including invoicing, order management as well as inventory.

Our reach has grown tremendously, from regional to international markets, and over the past two years our in-store sales have been dropping off in favor of online sales (which have been growing constantly).

k-eCommerce is a flexible platform with solid ERP integration and great support

Feb 27, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The k-eCommerce platform and Dynamics GP integration work very well. When we add customer data or items or pricing info to the ERP it's available on the site really quickly where our customers can find it. No bugs or glitches, and they had the integration service up and running within a day.

The product catalog is extremely helpful, it lets us separate items by brand and availability type (Standard or Made to Order). We have thousands of SKUs for hundreds of different products. Before k-eCommerce we had to give that information to customers over the phone or by email. But now all the information our customers are looking for is right there on the site.

The Excel import/export feature is probably our favorite. It makes it easy and fast to upload or modify product and brand info and get all the important information in the right place where everyone can see it. We also use the import feature to add product specs. Dynamics GP doesn't use product specs, which means about 80% of the info we need on our product pages isn't even in GP. The Excel import saves us weeks of manual entry and lets us upload everything extremely fast.

The k-eCommerce support team is fantastic. At first we had some difficulty figuring out how to use the system and we even accidentally deleted our site at one point. The support team had us back online as quickly as possible and answered all our questions. The ticketing system they use works well. We've had hundreds of tickets and they always nail it.

Cons: The platform is easy to integrate if you're running a basic business and are flexible with your requirements. But the solution becomes more complex the more complex your business gets. The software overall is complicated and customizable to the point that k-eCommerce would really need to take a more hands-on approach with training and onboarding and just generally explaining all the solution's deeper capabilities. In our case we basically had to figure a lot of that out for ourselves and then decide the best way to integrate our specific requirements and systems. This probably took us a good 6 months just to get knowledgeable enough about the platform that we could explain to k-eCommerce how we wanted to customize. And even with all that, there are probably configurations and features in the platform that we aren't even aware of and that might have been a better option.

For instance, we sell a lot of paper products. Since paper basically always looks the same, we wanted to use images for whole categories rather than individual products. But Dynamics GP thinks by item numbers instead of products, and it took us a long time to figure out how to modify the k-eCommerce category tree to group the items in the tree and then have a picture to represent the category.

We're happy with the end result, it just took us too long to get there.

Overall: Customers today expect you to have a website, since e-commerce has become a central part of almost every business. So we needed to make sure our customers could get all the right information in a logical, organized way.

We chose hosting, in large part for security reasons. We wanted a host who meets the credit card industry's security standards (PCI) so the fact that k-eCommerce is fully PCI certified was a major factor.

k-eCommerce lets us configure personalized versions of our product portfolio for all our different customers. We've also modified the pricelist feature to let customers download their pricelists from our website. This might seem like a small detail but it had a huge impact for us. In just this past year we've had around 20 major price changes to our product line. Letting customers log in and download their pricelists saved thousands of hours of manual data sorting and email.

Because customers have access to all this critical info, k-eCommerce has shortened our sales cycle, helped us expand our business to new customers, and even launch new products. We have a complicated model that just didn't fit with other solutions. For instance when we were looking at Sana it was clear we'd have to change our model to fit how Sana works, and we just weren't able to do that.

By contrast, while we were implementing k-eCommerce we had two acquisitions, one of which introduced a major change for us. But it wasn't a problem for k-eCommerce, because the solution is so flexible.

Great customer experience, ERP integration and user interface

Feb 15, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: We turned to k-eCommerce for a system that integrated directly to SAP. We've invested a lot in SAP over the past years to increase our production and business efficiencies and so it was important for us to develop a network that could communicate without "band aids."

The design, functionality and navigation of k-eCommerce are a huge improvement over our previous site and many of our competitors. It's easy to find products by part number or description, which helps our retail customers research and buy and helps our dealers and distributors navigate easily and find answers for their clients.

It's really helpful being able to create multiple tabs on a product page for additional content, images, video, graphs, etc. Technical data is important for certain products in our business, so being able to provide this data to our customers in an organized and easy-to-access way is critical.

Our project manager was a great resource. He had patience while we built up the product content stage over the course of a few months and then had a huge impact getting us set up and ready to go live. The training materials were very helpful and worked nicely as a guide to build the site.

The support team is quick to respond, both on issues with customer orders and site issues like loading content or adding a function. No question is too big or too small for them to help with.

Cons: One area where we have struggled a little bit is with shipping method integration and getting the shipping calculations down. The boxes we use to ship products range in size from 5x5x5 up to 46x24x12 for non-freight shipments so trying to determine the appropriate estimated box size for proper calculation is difficult. k-eCommerce integrates to FedEx and UPS as different set ups so finding a happy medium that doesn't overcharge the customer can be a challenge.

Overall: With the continuing evolution of buying and research behavior it was obvious to us that we needed a platform that would offer our customers a better experience and an interface that would make it easier for them to research and especially buy. The better experience you provide your customer the more they will trust your business, your product, and your order process. This was obvious to us right away with k-eCommerce.

Every month, our monthly web sales have been increasing. More and more of our customers are getting comfortable just buying on the site directly as opposed to calling up our sales team. Direct integration to our ERP system has also saved us a huge amount of time re-entering orders manually-now all our sales team has to do is review and approve. We've also had a ton of positive feedback about the great look and navigation of our site from both customers and vendors.

Good Product, Terrible Support

Mar 07, 2019
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

1 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: It integrated well with our ERP (SAP Business One). They were able to set it up in a day and it took about two days to sync all of our inventory (100k + products).

The syncing speed is great. If I place an order on the site, it is in my ERP a minute later.

Cons: I suggest you take the free live training courses because without them I was lost. The software is powerful, but it can be tough to find things. It feels like they combined two products because things are split between a CMS site and everything else. It can be difficult to remember where to go when you need to make a specific change.

The content editors are a pain to use. I resorted to coding HTML in some instances because I could not get their editor to behave. Also, the editor changes my HTML after I save so even then I got some unexpected results.

Overall: Their customer service is atrocious. They are not responsive and often do not fully read the request. They are disjointed. My k eCommerce project manager sent a request to his support team and they reached out to me for information I had already given to the project manager. It took 7 weeks to fix one issue. It wasn't a big deal because I was still developing the site, but that does not bode well if I have an issue with a live system.

The best solution for our company's needs

Jul 09, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The development and design teams at k-eCommerce were really attentive and committed to meeting the needs of our store. We had specific requirements for custom design and development, and the result was exactly what we asked for.

All through the implementation the team gave us great advice on how to recalibrate our business practices and attune them to an online store. No matter what our request, k-eCommerce managed to make it a reality. The support staff really know the system and it's obvious they all undergo thorough training. They answer questions quickly, and if they don't have the answer they tell you that upfront and call you back as soon as they have it.

The product catalog is user-friendly and easy to configure, with all the features and functionality we need.

Cons: We're 100% satisfied. The initial setup of the store and the base configurations really require help from the project manager, and there were some important adjustments and fine-tuning at the back end where we needed technical support. But it's an adaptable system and the best solution for our company's needs.

Poor product integrations, lack of knowledge

Jun 30, 2016
2/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: If it was a stand alone e-commerce system it might be ok

Cons: The company's support, follow thru, and the integrations. All three are less than desirable

Overall: Purchased the e-commerce system to integrate with dynamics-gp. The integration is not compatible and there expertise with dynamics-gp is limited at best. When explaining to them the mistakes they would provide work orders to fix it. The product was purchased with the expectation it would integrate properly according to the web site.

Recommendations to other buyers: This system should be the last system to consider. They are the most expensive software with the least amount of features and very unreliable.

They never respond!

Apr 28, 2016
1/5
Overall

1 / 5
Ease of Use

1 / 5
Customer Support

Comments: have an extensive history in this industry, and no company has been more the bane of my existence than k-ecommerce.

- The support team has no way to contact their development team except for Skype

- Integral issues in the k-ecommerce platform are costing our company money and took longer than a month to solve a simple Javascript issue

- There is zero communication from the team. You may only call the support team, who has absolutely zero access to information.

- Emailing the development team produces no response. Ever

- Any additional paid contracts (to fix platform glitches that greatly affect customers) will take months to finish with absolutely no information.