Who Uses This Software?

Any company performing repair, maintenance, service, installation, and/or warranty work, usually 1 to 20 technicians. Larger companies performing multiple trades: see Corrigo Enterprise!


Average Ratings

5 Reviews

  • 3 / 5
    Overall

  • 2.5 / 5
    Ease of Use

  • 3 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Corrigo
  • www.corrigo.com
  • Founded 1999
  • United States

About Corrigo Field Service Management (FSM)

The only service management product endorsed and resold by Intuit, maker of QuickBooks software. Formerly known as WorkTrack. From our customers: I have found that FSM is incredibly easy to use for both the dispatcher as well as the technician. It has saved me and my company so much time and money. Highly Recommend!!! This app has made such an improvement to our business. We are able to track work done much more efficiently than we were able to before."


Corrigo Field Service Management (FSM) Features

  • Billing & Invoicing
  • Contact Database
  • Contract Management
  • Dispatching
  • Electronic Signature
  • Inventory Management
  • Mobile Access
  • Payment Collection in the Field
  • Quotes/Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Time Clock
  • Work Order Management

Corrigo Field Service Management (FSM) Reviews Recently Reviewed!


After 1 year we feel Corrigo FSM falls very short of the runway.

Dec 10, 2017
2/5
Overall

2 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Extremely
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Pros: I'll say this is less expensive than the other choices. And it does seem to reliably transmit data to the employee iPads and phones.

Cons: Corrigo FSM cannot even accompliosh a simple summary of hours worked on a specific work order, making invoicing a nightmare! We call customer service frequently and are told that the software simply cannot accomplish this. It also has problems synchronizing customer addresses and sales tax designations with Quick Books accurately. Additionally, it doesn't allow backdating of work orders or times, which is a problem because we are frequently in areas with no signal. In speaking with customer support, I am never given the feeling that they intend to improve any of these issues.

Overall: It is helpful in dispatching servicemen, but falls very short when it comes time to invoice.

Easy, fast learning, quick authorization time.

Jul 02, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money

Pros: The best part of Corrigo is being able to see how many open calls you have with a customer. You are able to see what calls are open, in process/pending parts, or invoiced. This makes it way easier to know when you need to return to calls. It is very user friendly.

Cons: I have 2 cons for Corrigo- the first is the Customer Support is not outstanding, if you do make a mistake (its hard to do) but if you do they are not super knowledgeable to provide you with an answer to fix it. The second complaint is super small but I wish you could accept the call by responding to the email with accept- they make you go into corrigo and hit accept or reject. Small things but I highly recommend this software still!

Capterra-loader

Overall great product and always have room for improvements

Feb 01, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The Appearance are attractive. Also ease of use makes it pleasurable to use it all day. Everything is clear and easy to understand.

Cons: Lack of good documentation. Could be available more guides over internet. Missing search features over historical data.

Decent customer service but horrible product

Nov 30, 2016
2/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

4 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Comments: Our company worked with this product for 6 months... it is not as flexible and customizable as they say. Also, their Quickbooks sync is very clumbersome and does not sync all the data put into the app with your QB file. Add to all of those that they are one of, if not the, highest costing CRM apps on the market ... recommend passing on this one.

Not the best option

Nov 09, 2016
2/5
Overall

1 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
Likely
Extremely
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Comments: Used Corrigo's IFSM for four years up until 2015. Poor software and a really hard to use interface that confused technicians and made them go back to using classic paper work orders.