--- title: "Elements XS Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Elements XS Software - reviews, pricing plans, popular comparisons to other Work Order products and more." source_url: "https://www.capterra.com/p/100734/Elements-XS3/" page_type: "product" language: "en" --- # Elements XS Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 23, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Elements XS ## What is Elements XS? Elements XS provides a simplified approach to GIS centric asset management for small to medium sized utilities and local government. Using Esri’s ArcGIS platform, Elements XS provides an ultra flexible suite of tools to manage service requests, work orders, inspections, routine maintenance, citizen requests, permits, licenses, and much more. ## What is Elements XS used for? [Work Order](https://www.capterra.com/work-order-software/)[GIS](https://www.capterra.com/gis-software/)[Preventive Maintenance](https://www.capterra.com/preventive-maintenance-software/) Top alternative Featured Overall rating Based on 12 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Elements XS?[Manage this product listing](https://www.g2.com/products/elements-xs3/claim_requests/new?auto=true) ## Elements XS Overview Updated September 2026 AI summary Elements XS is a GIS-centric platform for small and midsize organizations managing assets, maintenance, and field operations. Covering categories such as work order, facility, and asset management, it offers features like maintenance scheduling, mobile access, reporting, workflow management, and integration with ArcGIS. Elements XS supports deployment across web, desktop, and mobile devices for flexible operational oversight. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Elements XS 4.6 (12) VS. [4.9 (118)](https://www.capterra.com/p/90092/eWorkOrders-CMMS/reviews/) Starting Price Contact vendor Starting Price $45 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (12) Ease Of Use 4.9 (28) Value For Money 4.8 (12) Value For Money 4.9 (21) Customer Service 4.6 (12) Customer Service 5.0 (27) ## Elements XS alternatives [OpenGov Enterprise Asset Management](https://www.capterra.com/p/79186/Cartegraph-Asset-Management/) [4.6 (28)](https://www.capterra.com/p/79186/Cartegraph-Asset-Management/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/79186/Cartegraph-Asset-Management/) [UpKeep](https://www.capterra.com/p/145635/UpKeep/) [4.6 (1,331)](https://www.capterra.com/p/145635/UpKeep/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/145635/UpKeep/) [FSI CMMS](https://www.capterra.com/p/167196/Custom-Maintenance-Software-CMS/) [4.6 (34)](https://www.capterra.com/p/167196/Custom-Maintenance-Software-CMS/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/167196/Custom-Maintenance-Software-CMS/) [AMCS Field Services](https://www.capterra.com/p/158433/AMCS-Field-Services/) [4.7 (15)](https://www.capterra.com/p/158433/AMCS-Field-Services/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/158433/AMCS-Field-Services/) ## FAQs about Elements XS Overview ### Which roles and teams benefit most from Elements XS? Elements XS is most used by GIS administrators, analysts, coordinators, and specialists who manage spatial data, map-based workflows, and system accuracy. It also benefits public works, asset management, maintenance, and compliance leaders who track infrastructure, oversee field operations, maintain records, and support planning, reporting, and enterprise application administration. Answer based on 12 reviews Overview ### What company size and specific industries is Elements XS built for? Elements XS is designed for utilities and local government organizations that need a GIS-centric system for tracking assets, managing work, handling permitting, supporting land management, and improving citizen engagement. It is best suited to public-sector and utility teams rather than a specific company size. Features and Usability ### What are the key features of Elements XS? Elements XS offers asset tracking and fixed asset management, plus work order management, task scheduling, and maintenance scheduling. It also includes compliance management, audit trail, configurable workflow, real-time reporting, mobile access, and GIS integration, along with utility billing for electricity, natural gas, and water operations. Integrations ### Which third-party tools and platforms does Elements XS integrate with? Elements XS connects natively to ArcGIS and Utility Management System (UMS). The ArcGIS integration includes ArcGIS Server, ArcGIS Enterprise, ArcGIS.com, and Geocortex Essentials, Reporting, and Workflows, supporting mapping, data viewing, and mobile field operations alongside customer and meter data from UMS. Answer based on 3 reviews Getting Started and Support ### What training and onboarding options does Elements XS offer? Elements XS provides in person training, live online sessions, webinars, documentation, and videos. In person and live online formats support guided instruction, webinars cover scheduled group learning, documentation offers written reference material, and videos provide self-paced viewing for product information and setup steps. Getting Started and Support ### What customer support options does Elements XS offer? Elements XS provides email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live rep, and chat. No reviewer feedback about support quality is available in the catalog data, so user experience details such as response times or helpfulness cannot be assessed here. ## Features AI summary Based on 3,290 Work Order reviews Capterra data shows that buyers of Work Order software rank the following features as their top priorities: - **Maintenance Scheduling** (**44%** of reviewers rated this feature as critical) - **Billing & Invoicing** (**61%**) - **Work Order Creation** (**55%**) Elements XS includes **Maintenance Scheduling**, helping teams plan recurring service tasks and keep maintenance work on track. However, it does not include **Billing & Invoicing** or **Work Order Creation**. Instead, it offers **Mobile Access** (**48%**) and **Scheduling** (**47%**), which give teams more flexibility to manage tasks in the field and organize service timelines more efficiently, helping businesses maintain visibility and coordinate day-to-day operations. Maintenance Scheduling 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Schedule predetermined or ad hoc maintenance services and labor requests Scheduling 4.6 (5) 80.00% of 5 reviewers that rated this feature as important or highly important Plan availability and assign specific time slots for tasks and resources Mobile Access 4.4 (5) 80.00% of 5 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Audit Trail 3.0 (4) 25.00% of 4 reviewers that rated this feature as important or highly important A record of all activities within the system, including user access, changes made, etc. Data Import/Export 4.0 (4) 25.00% of 4 reviewers that rated this feature as important or highly important Import and export data to and from software applications Reporting & Statistics 4.3 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Elements XS 64 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Asset Lifecycle Management: Manage assets throughout their lifecycle to optimize profit - Asset Tracking: Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Configurable Workflow: Configure existing workflows to meet your organization's needs - Contract/License Management: Track, store, and access client contracts or licenses - Customer Portal: A website or login for customers to access information - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Data Import/Export: Import and export data to and from software applications - Demand Forecasting: Forecast customer demand using historical insights and simulations - Dispatch Management: Manage sending personnel and resources to a site as needed - Document Storage: Store and organize documents in a centralized system - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Equipment Maintenance: Manage procedures that ensure organizational equipment remains in working condition - Equipment Tracking: Track the location of specific equipment at all times - Facility Management: Manage the maintenance of building facilities - Fixed Asset Management: Centralized database to track details of fixed assets such as depreciation and maintenance scheduling/history - Fleet Management: Management of commercial motor vehicles for work-related purposes - For Electricity: Utility billing for electricity - For Natural Gas: Utility billing for natural gas - For Water: Utility billing for water - Geographic Maps: Visualize locations on a map - GIS Integration: Integration with geographic information systems - GPS: System to support the positioning, navigation, and timing (PNT) measurements of an object or individual - Historical Reporting: Information, data and reports that are being tracked over time - HR Management: Automates core HR functions such as talent management, employee evaluation and learning management - Inspection Management: Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards - Inventory Control: Monitor product stock levels - Inventory Management: Track and manage inventory levels to maintain proper supply - Inventory Tracking: Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items - Job Costing: Calculate total itemized costs, including initial costs and any changes - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Mobile Access: Access software remotely via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Location: Manage and support multiple locations - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Routing: Plan daily routes to optimize employee scheduling and provide directions - Scheduling: Plan availability and assign specific time slots for tasks and resources - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Service Request Management: Assign, track and manage customers' service requests such as service enquiry, feedback/complaints and more - Status Tracking: Track the status over time for a request, process, asset, or transaction - Task Management: Create, manage and track all task activities and progression - Task Scheduling: Track and manage the scheduling of tasks - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Utility Billing: Measure, collect and manage the billing for utility usage including water, electricity, gas, sewage and more - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders - Workflow Management: Create, design and manage workflows for repetitive tasks - Workforce Management: A set of processes to optimize the productivity of its employees --- Get Advice We can help you find the software with the features you need. Features 4.6 (12) 4.6 Based on 12 reviews ## Pricing Value for money 4.8 (12) ### Starting price Free trial available Value for money 4.8 (12) 4.8 Based on 12 reviews ## Integrations [ ArcGIS](https://www.capterra.com/p/93333/ArcGIS/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (12) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (12) 4.6 Based on 12 reviews ## User reviews Overall rating 4.6 Based on 12 reviews Filter by rating 5(8) 4(3) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent JV Josh V. GIS Administrator Government Administration ### "Great Enterprise Solution" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 23, 2022 Pros Elements is an easy to use software that provides the flexibility to track the data that you want to track. There are no "modules" that you need to fit your processes and data into. Direct integration with your existing GIS makes use that much easier, no need for another ETL process. Cons If you want to build customized reports yourself there is a learning curve but once you feel comfortable the possibilities are endless. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. CM Cora M. Project & Data Management Manager Utilities ### "Exceptional Tool For Improving Efficiencies & Services " 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 February 18, 2022 I have found the software to be very adaptable to our needs and support response has been prompt and efficient. Where it may take time for something to be completed they provide me with ample updates to status of requests. Pros The most impactful features for us are the Work Order Management, the GIS Maps and Inventory Management. These features have become essential to our business processes and procedures. Cons The reports function, I think can be a bit more user friendly. The ability to export files to xlsx format, but be easier to manipulate is essential to Provo Water Co. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. RD Roger D. GIS Administrator Government Administration ### "Asset Management With or Without a Map" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 February 18, 2022 We use Elements to plan and track maintenance to assets. It helps with coordination and accountability. It helps managers see the great work their employees are doing. It helps plan budgets for assets, personnel, and supplies. Pros There is a lot I like about this software. After having used it for years, I wish now that I'd done more out-of-the-box configuration than customized workflows. The software is good for mobile devices and was redesigned from its previous version for that purpose. The documentation is getting better, and I hope that more users start using the forums. I like the look and feel of the user side and administration side. Whenever a product allows you to customize more, it becomes more complex, which is no one's fault; it's just a universal law. Thus it is with Elements. It's tricky to build even simple workflows at first because there's so much you \_could\_ do to make a workflow, so they offer those additional, if ill-used, options all the time. And, over time, we do end up using some of those more complex options. Cons In order to avoid reinventing the wheel, Novotx went for a solution that consumed other products to get stuff done. It can use ArcGIS Server, ArcGIS Enterprise, ArcGIS.com, and uses Geocortex Essentials, Reporting, and Workflows to do mapping and customized behavior. As a natural consequence of this, the administrator has to go to a lot of places to make Elements do stuff. Some stuff is done over here, some is done over there, and yet other stuff is done in this other place. Various UI improvements could be made as well, like which things pop up in other browser tabs versus which things pop up to replace the content I was looking at. Customizing the user experience as an administrator can also be a challenge since it's not all done in one place. And lastly, the word "type" is too frequently and too often for me to full understand what the software wants in parts. Examples in the documentation would be nice. Lastly, there isn't a great way within the administrative side of the software to document what you're doing, why you set things up this way, or record changes. That has to be done in Google Docs, Word, or whatever other word processor your organization uses. Switched from [iWorQ](https://www.capterra.com/p/83009/iWorQ-Work-Management/) [OpenGov Enterprise Asset Management](https://www.capterra.com/p/79186/Cartegraph-Asset-Management/) [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) We switched to Elements so that all of Public Works would have licenses to view each other's data in one system. We wanted to pay maintenance on one product instead of four and spread the cost through the sections. We also liked how, with training and education, we could customize Elements ourselves. Alternatives considered [Trimble Cityworks](https://www.capterra.com/p/80839/CityWorks/) Reasons for choosing Elements XS The map was so central to the experience, and yet you can run without one, which one section chose to do. We liked our knowledge of HTML could help us customize the look and feel of pop-up boxes and title cards. A lot of Elements is modified using simple commands like edit boxes, check boxes, drag-and-drop operations, and copy/paste commands. The advanced stuff, however, (workflows) does take some knowledge of VBScript. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. TM Thomas M. GIS Analyst Utilities ### "Elements XS Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 18, 2022 Pros The team. Embedded GIS map. Filters. I am writing this bc value is too short. Cons XS4 Admin and Dynamic Data configuration. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AN Anonymous User GIS Coordinator Utilities ### "Elements XS has rejuvenated our operations" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 February 10, 2022 Great! Pros It integrates well with other systems. It enables field workers to work in GIS, instead of viewing for reference only. Cons There was a little struggle to scope out how we integrated with other systems. Alternatives considered [Trimble Cityworks](https://www.capterra.com/p/80839/CityWorks/) [OpenGov Enterprise Asset Management](https://www.capterra.com/p/79186/Cartegraph-Asset-Management/) Reasons for choosing Elements XS It just functions better, is more intuitive for end users Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DC David C. Maintenance Supervisor Utilities ### "Great Product " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 February 9, 2022 everyday operations Pros easy system to use, great product, great customer service Cons like it all. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CH Christi H. Manager of Regulatory Compliance Utilities ### "Still growing" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 7, 2022 Pros the flexibility for custom forms that pertain to tasks completed in different field application Cons still learning and improving the functionality of task forms for field applications, GIS system incorporation, and planning on building out asset management portion soon Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SC Sam C. Public Works Director Government Administration ### "More than just Asset Mangement " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 7, 2022 Now that we have a easily accesible platfomrm that employees that share information, document work, and have work order histories at their fingertips , emplyees are more efficient and confident. We are looking to incorporate Recreation into Elements. Pros Elements is extremely customizable. It is desinged to work with your existing processes and make them more efficient. Cons In the COVID world, timelines are stretched due to unforeseen reasons. We would have liket the implementation completed sooner, but we are understanding of the changes of the timeline and are happy with the finished product. Alternatives considered [Trimble Cityworks](https://www.capterra.com/p/80839/CityWorks/) [iWorQ](https://www.capterra.com/p/83009/iWorQ-Work-Management/) Reasons for choosing Elements XS While all products are great products, Elements came out as more customizable to us and was GIS centric. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AP Amanda P. Asset Manager Government Administration ### "West Jackson County Utility District one oldest customers" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 February 7, 2022 Overall when I first started working with Elements XS, I was extremely disappointed but the program is upgrading and increasing capabilities Pros ability to make work orders on in the field Cons Need to improve communication with customer service which is starting to get better Reasons for choosing Elements XS unknown Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SM Scott M. Director of Information Systems Utilities ### "Reliable and Productive" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 2, 2022 We have transformed our business processes from paper to digital, enhanced our ability to work on mobile devices in the field. This has contributed to our overall productivity increases and inventory accuracy. We are operating with the same size crew in the field even though our customer base has grown quickly in the last few years. Pros It is easy to use and integrate with our other systems (maps, billing system). Cons It would be nice to have a visual representation of tasks that have recurring maintenance. You can look it up but it would be nice to have the icon have a wrench or other visual representation. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/100734/Elements-XS3/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.