# Elements XS Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Elements XS Software - reviews, pricing plans, popular comparisons to other Work Order products and more.

Source: https://www.capterra.com/p/100734/Elements-XS3/pricing

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# 

 Elements XS Software Review 2026: Features, Integrations, Pros & Cons

Last updated on January 11, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Elements XS

## What is Elements XS?

Elements XS provides a simplified approach to GIS centric asset management for small to medium sized utilities and local government. Using Esri’s ArcGIS platform, Elements XS provides an ultra flexible suite of tools to manage service requests, work orders, inspections, routine maintenance, citizen requests, permits, licenses, and much more.

## What is Elements XS used for?

[Work Order](https://www.capterra.com/work-order-software/)[Preventive Maintenance](https://www.capterra.com/preventive-maintenance-software/)[GIS](https://www.capterra.com/gis-software/)

Top alternative

Featured

Overall rating

Based on 12 user reviews

Reviews sentiment

Positive

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Neutral

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Negative

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## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Elements XS

4.6 (12)

VS.

[4.6 (28)](https://www.capterra.com/p/79186/Cartegraph-Asset-Management/reviews/)

Starting Price

Contact vendor

Starting Price

Contact vendor

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.3 (12)

Ease Of Use

4.3 (28)

Value For Money

4.8 (12)

Value For Money

4.3 (21)

Customer Service

4.6 (12)

Customer Service

4.7 (27)

## Elements XS alternatives

[4.6 (1,320)](https://www.capterra.com/p/145635/UpKeep/reviews/)

Starting price

$20.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

Highest Rated

[4.9 (114)](https://www.capterra.com/p/90092/eWorkOrders-CMMS/reviews/)

Starting price

$45.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

100%

of reviewers

rated it above 4 stars

[4.5 (384)](https://www.capterra.com/p/100468/eMaint-CMMS/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

93%

of reviewers

rated it above 4 stars

[4.8 (738)](https://www.capterra.com/p/162600/Limble-CMMS/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

99%

of reviewers

rated it above 4 stars

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Mobile Access

4.4 (5)

80.00% of 5 reviewers that rated this feature as important or highly important

Access software remotely via mobile devices

Scheduling

4.6 (5)

80.00% of 5 reviewers that rated this feature as important or highly important

Plan availability and assign specific time slots for tasks and resources

Audit Trail

3.0 (4)

25.00% of 4 reviewers that rated this feature as important or highly important

A record of all activities within the system, including user access, changes made, etc.

Data Import/Export

4.0 (4)

25.00% of 4 reviewers that rated this feature as important or highly important

Import and export data to and from software applications

Reporting & Statistics

4.3 (4)

50.00% of 4 reviewers that rated this feature as important or highly important

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Asset Tracking

4.3 (3)

66.67% of 3 reviewers that rated this feature as important or highly important

Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle

Elements XS 64 features

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

System alerts about the need to escalate an issue or request

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Manage assets throughout their lifecycle to optimize profit

Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle

A record of all activities within the system, including user access, changes made, etc.

Track and manage schedules and meetings via an integrated calendar

Manage and track all internal and external communication conducted via calls, email, text, or chat

Track and manage adherence to policies for any service, product, process, or supplier

Configure existing workflows to meet your organization's needs

Track, store, and access client contracts or licenses

A website or login for customers to access information

Customize data fields to support various needs and use cases

Customize contracts and forms to collect specific information

Alter the layout and content of reports

Import and export data to and from software applications

Forecast customer demand using historical insights and simulations

Manage sending personnel and resources to a site as needed

Store and organize documents in a centralized system

Track employee schedules, availability, and performance across projects and tasks

Manage procedures that ensure organizational equipment remains in working condition

Track the location of specific equipment at all times

Manage the maintenance of building facilities

Centralized database to track details of fixed assets such as depreciation and maintenance scheduling/history

Management of commercial motor vehicles for work-related purposes

Utility billing for electricity

Utility billing for natural gas

Utility billing for water

Visualize locations on a map

Integration with geographic information systems

System to support the positioning, navigation, and timing (PNT) measurements of an object or individual

Information, data and reports that are being tracked over time

Automates core HR functions such as talent management, employee evaluation and learning management

Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards

Monitor product stock levels

Track and manage inventory levels to maintain proper supply

Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items

Calculate total itemized costs, including initial costs and any changes

Schedule predetermined or ad hoc maintenance services and labor requests

Access software remotely via mobile devices

Observe and track the demand, usage, progress or quality of a system, product, or user

Manage and support multiple locations

Reporting on how each user, task or process has advanced since its initiation

Plan and coordinate all the resources, costs and time needed to execute assignments

Receive data and information in real time

Active monitoring of systems, applications, or networks

Active reporting of data and metrics

Receive system updates as soon as any changes are made

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Plan daily routes to optimize employee scheduling and provide directions

Plan availability and assign specific time slots for tasks and resources

Online portal through which end users can access the system, manage tasks, or obtain information

Assign, track and manage customers' service requests such as service enquiry, feedback/complaints and more

Track the status over time for a request, process, asset, or transaction

Create, manage and track all task activities and progression

Track and manage the scheduling of tasks

Set up connections to third-party platforms to improve business processes

Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks

Measure, collect and manage the billing for utility usage including water, electricity, gas, sewage and more

Creating, assign, and track jobs and/or tasks for work orders

Create, design and manage workflows for repetitive tasks

A set of processes to optimize the productivity of its employees

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Features

4.6 (12)

4.6

Based on 12 reviews

## Pricing

Value for money

4.8 (12)

### Starting price

Contact vendor  
for pricing

Free trial  
available

Value for money

4.8 (12)

4.8

Based on 12 reviews

## Integrations

[

ArcGIS](https://www.capterra.com/p/93333/ArcGIS/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.6 (12)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.6 (12)

4.6

Based on 12 reviews

## User reviews

Overall rating

4.6

Based on 12 reviews

Filter by rating

5(8)

4(3)

3(1)

2(0)

1(0)

Mentioned topic

Sorted by most recent

JV

Josh V.

GIS Administrator

Government Administration

### "Great Enterprise Solution"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 23, 2022

Pros

Elements is an easy to use software that provides the flexibility to track the data that you want to track. There are no "modules" that you need to fit your processes and data into. Direct integration with your existing GIS makes use that much easier, no need for another ETL process.

Cons

If you want to build customized reports yourself there is a learning curve but once you feel comfortable the possibilities are endless.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

CM

Cora M.

Project & Data Management Manager

Utilities

### "Exceptional Tool For Improving Efficiencies & Services "

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

February 18, 2022

I have found the software to be very adaptable to our needs and support response has been prompt and efficient. Where it may take time for something to be completed they provide me with ample updates to status of requests.

Pros

The most impactful features for us are the Work Order Management, the GIS Maps and Inventory Management. These features have become essential to our business processes and procedures.

Cons

The reports function, I think can be a bit more user friendly. The ability to export files to xlsx format, but be easier to manipulate is essential to Provo Water Co.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

RD

Roger D.

GIS Administrator

Government Administration

### "Asset Management With or Without a Map"

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

February 18, 2022

We use Elements to plan and track maintenance to assets. It helps with coordination and accountability. It helps managers see the great work their employees are doing. It helps plan budgets for assets, personnel, and supplies.

Pros

There is a lot I like about this software. After having used it for years, I wish now that I'd done more out-of-the-box configuration than customized workflows. The software is good for mobile devices and was redesigned from its previous version for that purpose. The documentation is getting better, and I hope that more users start using the forums. I like the look and feel of the user side and administration side. Whenever a product allows you to customize more, it becomes more complex, which is no one's fault; it's just a universal law. Thus it is with Elements. It's tricky to build even simple workflows at first because there's so much you \_could\_ do to make a workflow, so they offer those additional, if ill-used, options all the time. And, over time, we do end up using some of those more complex options.

Cons

In order to avoid reinventing the wheel, Novotx went for a solution that consumed other products to get stuff done. It can use ArcGIS Server, ArcGIS Enterprise, ArcGIS.com, and uses Geocortex Essentials, Reporting, and Workflows to do mapping and customized behavior. As a natural consequence of this, the administrator has to go to a lot of places to make Elements do stuff. Some stuff is done over here, some is done over there, and yet other stuff is done in this other place. Various UI improvements could be made as well, like which things pop up in other browser tabs versus which things pop up to replace the content I was looking at. Customizing the user experience as an administrator can also be a challenge since it's not all done in one place. And lastly, the word "type" is too frequently and too often for me to full understand what the software wants in parts. Examples in the documentation would be nice. Lastly, there isn't a great way within the administrative side of the software to document what you're doing, why you set things up this way, or record changes. That has to be done in Google Docs, Word, or whatever other word processor your organization uses.

Switched from

[iWorQ](https://www.capterra.com/p/83009/iWorQ-Work-Management/)

[OpenGov Enterprise Asset Management](https://www.capterra.com/p/79186/Cartegraph-Asset-Management/)

[Microsoft Excel](https://www.capterra.com/p/176574/Excel/)

We switched to Elements so that all of Public Works would have licenses to view each other's data in one system. We wanted to pay maintenance on one product instead of four and spread the cost through the sections. We also liked how, with training and education, we could customize Elements ourselves.

Alternatives considered

[Trimble Cityworks](https://www.capterra.com/p/80839/CityWorks/)

Reasons for choosing Elements XS

The map was so central to the experience, and yet you can run without one, which one section chose to do. We liked our knowledge of HTML could help us customize the look and feel of pop-up boxes and title cards. A lot of Elements is modified using simple commands like edit boxes, check boxes, drag-and-drop operations, and copy/paste commands. The advanced stuff, however, (workflows) does take some knowledge of VBScript.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

TM

Thomas M.

GIS Analyst

Utilities

### "Elements XS Review"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

February 18, 2022

Pros

The team. Embedded GIS map. Filters. I am writing this bc value is too short.

Cons

XS4 Admin and Dynamic Data configuration.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AU

Anonymous User

GIS Coordinator

Utilities

### "Elements XS has rejuvenated our operations"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

February 10, 2022

Great!

Pros

It integrates well with other systems. It enables field workers to work in GIS, instead of viewing for reference only.

Cons

There was a little struggle to scope out how we integrated with other systems.

Alternatives considered

[Trimble Cityworks](https://www.capterra.com/p/80839/CityWorks/)

[OpenGov Enterprise Asset Management](https://www.capterra.com/p/79186/Cartegraph-Asset-Management/)

Reasons for choosing Elements XS

It just functions better, is more intuitive for end users

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

DC

David C.

Maintenance Supervisor

Utilities

### "Great Product "

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

February 9, 2022

everyday operations

Pros

easy system to use, great product, great customer service

Cons

like it all.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

CH

Christi H.

Manager of Regulatory Compliance

Utilities

### "Still growing"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

February 7, 2022

Pros

the flexibility for custom forms that pertain to tasks completed in different field application

Cons

still learning and improving the functionality of task forms for field applications, GIS system incorporation, and planning on building out asset management portion soon

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

SC

Sam C.

Public Works Director

Government Administration

### "More than just Asset Mangement "

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

February 7, 2022

Now that we have a easily accesible platfomrm that employees that share information, document work, and have work order histories at their fingertips , emplyees are more efficient and confident. We are looking to incorporate Recreation into Elements.

Pros

Elements is extremely customizable. It is desinged to work with your existing processes and make them more efficient.

Cons

In the COVID world, timelines are stretched due to unforeseen reasons. We would have liket the implementation completed sooner, but we are understanding of the changes of the timeline and are happy with the finished product.

Alternatives considered

[Trimble Cityworks](https://www.capterra.com/p/80839/CityWorks/)

[iWorQ](https://www.capterra.com/p/83009/iWorQ-Work-Management/)

Reasons for choosing Elements XS

While all products are great products, Elements came out as more customizable to us and was GIS centric.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AP

Amanda P.

Asset Manager

Government Administration

### "West Jackson County Utility District one oldest customers"

3.0

Overall Rating

3.0

3.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

3.0

3.0

Likelihood to Recommend

6/10

February 7, 2022

Overall when I first started working with Elements XS, I was extremely disappointed but the program is upgrading and increasing capabilities

Pros

ability to make work orders on in the field

Cons

Need to improve communication with customer service which is starting to get better

Reasons for choosing Elements XS

unknown

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

SM

Scott M.

Director of Information Systems

Utilities

### "Reliable and Productive"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

February 2, 2022

We have transformed our business processes from paper to digital, enhanced our ability to work on mobile devices in the field. This has contributed to our overall productivity increases and inventory accuracy. We are operating with the same size crew in the field even though our customer base has grown quickly in the last few years.

Pros

It is easy to use and integrate with our other systems (maps, billing system).

Cons

It would be nice to have a visual representation of tasks that have recurring maintenance. You can look it up but it would be nice to have the icon have a wrench or other visual representation.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/100734/Elements-XS3/reviews/)

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