Green Workforce Management Solutions

EmPulse



Average Ratings

  • Overall
  • Ease of Use
  • Customer Service

Product Details

  • Starting Price
    $300.00/one-time
  • Deployment
    Installed - Windows
  • Support
    Business Hours

Vendor Details

  • Green Workforce Management Solutions
  • www.greenwfms.com
  • Founded 2007
  • United States

About EmPulse

Enables call center workforce forecasting, scheduling, real-time adherence, and vacation planning.


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EmPulse Features

  • Blended Call Center
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Scripting
  • Escalation Management
  • Inbound Call Center
  • IVR/Voice Recognition
  • Live Chat
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Reporting/Analytics

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