Cool Life CRM

Pros: We have customized for the of our business and it is the base of our Sales Prospecting and Client Management. We measure our firm's key sales metrics and have increased our revenues significantly as it is a tool to hold business development people accountable.

Cons: There is no function in the CRM for a global keyword search of Notes. Also, the mobile app is lacking functionality and there is insufficient bandwith most of the time.

Pros: The ability to organize our contacts, sell our events and manage our volunteers. It is also very easy to manage our website keeping the public well informed.

Cons: I am challenged to find any faults. I wish my company would use it instead of Salesforce which we all find challenging.

Overall: Allows me to direct donors, volunteers and board members to an easily navigated interface and gather all relevant data. Without this I would be having to use email, cut & paste and other services to run events.

Pros: The software is 100% customizable. If you think it should do something, with a little help, it can. We have been able to develop reports and functions that have helped us uncover more opportunities than we have had before. Simply put, if you feel the software is missing something, you have not asked for the assistance to customize it for you.

From an administrative point of view, the controls and abilities to make simple changes are quick and easy. Common actions are at your finger tips on top of the dashboard. It is software made for those with a lot on their plates.

Cons: The lack of an app on an iPhone is what would be most needed. Other than that, if we have said we don't like something, we have had it changed to satisfaction.

Pros: It is responsive, and offers everything I need to admin this small company. I especially like the permissions flexibility. I would recommend this software to anyone that wants a simple approach to customer management.

Cons: Nothing at this point. I think this CRM has the necessary base-level requirements any company would desire.

Overall: Ease of use

Pros: Functionality is great. There are a lot of options in getting our website looking more professional.

Pros: dependability, easy to use, and problem free. every day i write my specials to be sent to over 1000 email addresses daily without incident

Cons: for me i would like to talk to a person when i have an issue rather than by email. i don't sit in front of the computer so i think a phone call is easier for me being that i am not the best at computer technology

Overall: easy access to my customers. i can explain to them what we have to them through email that they receive on their smart phones

Pros: Easy to use and understand - makes sense to break out companies and contacts - surprisingly - other CRM's have a tough time making this straight forward...

Cons: Sometimes it crashes and I'd like to be able to add contacts manually faster without hitting "back to company" to add new contact.

Overall: Easy to organize and mass email campaigns.

Pros: Some Things on the site were a little easier to figure out, even when we went to a mobile friendly site

Cons: The mobile site design set up lacks a little. Altjou i have mentioned customer service being good, there had been one question i dont think has ever been replied about

Overall: Showing the public all that we have to offer

Pros: Cuts down on duplication of efforts when deal origination is concerned.
The last thing that you want to do is continually call the same prospect, getting the same answer, tarnishing the Brand.

Cons: Very complex. after 5 years, I still have not figured it all out.
Occasionally I will still have to ask our Admin for a walk through on certain aspects

Overall: Streamlined deal origination

Pros: The layout is nice, and I like that I am able to sending email updates to my colleagues when I write a new note.

Cons: There is no mobile application and the searching features are limited. There are also issue with loading.

Pros: It is dependable and there is no interruption of services. I don't have to worry about the system not working ever.

Cons: That there is no end in the cost. I would like there to be a point when I no longer have to pay/reduce the payments.

Overall: I can send my patients the paperwork early.

Comments: It takes a very long time to get sufficient answers to your submitted questions as there is not a large support staff. At times, your question is not even answered and the problem is not resolved. Excuses are made instead of admission to a problem within the CRM itself. I would not recommend.

Comments: It's a great basic program! Support was helpful, when needed, which wasn't often. Program was pretty easy to setup. Needed more flexibility and features than the basic product allowed.

Comments: The best thing about CoolLife is the cost. Other CRMs can be absurdly expensive.

The problem is everything else.

Ease of Use: I've been using the system for going on 3 years and there are still parts that are confusing.

Mobile Application: Doesn't exist. This is 2017...seriously?

Customer Support: In a word, slow. In another word, unresponsive.

Pros: -Simple to navigate all areas of the CRM
-My emails are all recorded on the record in the CRM
-Our marketing is delivered professionally with easy to use tools
-The billing to our clients and donors is straight forward and our reporting is real-time
-I can do almost everything on my phone and iPad

Cons: This is a difficult question to identify something I see as a con, so if I had one thing I want, it would be to have a check register included.

Overall: Allows us to focus on our operations with effective marketing and data all in one location. From our login we can manage our clients billing, historical information, website and its content and send out our newsletters and fundraising activity.

Recommendations to other buyers: When we discussed using Cool Life, there was nothing on our list that I was not assured was possible. With that said, it was true. Our not-for-profit would never have become so easy to grow if it was not for the system Cool Life put in place. We describe our goals and the support team shows us how to accomplish it, and no extra costs were necessary.