Who Uses This Software?

Property managers and owners who want to automate their business to increase bookings while saving time with data driven processes and analytics. Give the same personal touch from 1 property to 100s.


Average Ratings

26 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $19.99/month
    See pricing details
  • Pricing Details
    Per property - starting price includes 2 properties.
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • OwnerRez
  • www.ownerreservations.com
  • Founded 2012
  • United States

About OwnerRez

A comprehensive booking engine, built by people who own and know vacation rentals. Manage all your properties from one dashboard, from 1 to 100s. Integrated with listing sites like HomeAway, AirBnb, and TripAdvisor. Guest checkout with e-signatures, auto payments, templated and scheduled emails and autoresponders. Brand it all with your logo. Rich statistics and reports. Property management/owner statements, QuickBooks sync, hosted websites, travel and damage protection insurance are available.


OwnerRez Features

  • Contact Management
  • Fee / Commission Management
  • Guest Reviews / Ratings
  • Housekeeping Management
  • Lead Management
  • Owner Statements
  • Payment Processing
  • Property Database
  • Reservations Management
  • Vendor Management
  • Work Order Management

OwnerRez Reviews Recently Reviewed!

OwnerRez Simplified My Management

Nov 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We were solely using HomeAway/VRBO to manage all of our bookings, but we decided that we needed to give our guests the opportunity to save 10%+ on their vacations by accepting payments through PayPal. The management of those payments quickly got out of hand, but the ability to import those and allow OwnerRez to handle the automations quickly saved our sanity!

We have only been with OwnerRez for a month and a half but the platform has been fantastic and their support has been exceptional as well!

Cons: The system will take a little bit of time to get set-up and configured, but the time spent is well worth it in the long run.

Vendor Response

by OwnerRez on November 15, 2017

Adam, thanks for the kind words and thanks for telling others!

Great CS! I am tech challenged, when I needed help with my site - it was done in less than 24 hr!

May 16, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that the system can host my site, send emails, collect payments - auto pilot for owners. You can use a little or as much as you like!

Cons: I would like the seasons settings to be a little more concise (think Excel file rather than line items), but that is such a small issue.

Overall: Time saver and income producer. Since I can book my guests with no booking fees.

Vendor Response

by OwnerRez on May 16, 2017

Belinda, thanks for the review! We have a lot more planned in the months to come!

Awesome Product

Apr 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The setup process was straight forward and includes a Setup Interview to make sure that you configure the minimum configuration to get things going. After you have configured the system they also include an import feature so that you can import all your information from excel to make the transition a breeze.

You are able to modify an invoice on the fly before sending the quote to the guest to include additional line items like a Special Discount, change a charge, delete a line item, etc. You have complete control over the invoice and how it will be presented to the guest, absolutely fantastic.

Cons: The rates database is separate from the seasons database and I feel if the rates were included in the seasons database it would make the setup process a little easier.

Overall: Before retiring and managing my rental property I was in the IT department of a large hospital for 40 years, involved in application development, vendor application management and a technical systems engineer, MCSE, CNE, CCNA, VCP. So I have had a lot of experience with software and systems. I had been using another property management product for a year that was absolutely horrible and had zero enhancements to the product while I was with them. The main reason that I chose this product to begin with was that it offered me the ability to offer my guests property damage protection and trip cancellation insurance for a property owner that has only one property, all the other products required the owner to have/manage at least 5 properties. After test driving the product for the free trial period I quickly found that this product was for me and dumped my prior vendor like a hot potato.

The system is rich in all the major features that a property owner could ask for like a large number of payment methods, legal agreement integration including guest online signing, email templates, triggers and tracking, listing site integration, travel insurance, property damage protection and a host of others.

The owners/developers of this product actually do listen to their customers, I have been with them for a short 5 months and have seen a number of enhancements in that short time. Their response time for questions is very quick and they have answered all my questions. I highly recommend this product.

Vendor Response

by OwnerRez on April 23, 2017

Thanks, Chester! We appreciate having you as a customer! Lot of great new features just around the corner.

Great Way to Track Everything fro VR

Mar 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Owner reservations provides an easy way to manage all channels in one place. I no longer spend hours trying to track reservations, payments, communications etc. The feature to notify 3rd parties (caretaker/cleaner) is a timesaver, along with the different calendar views, auto generated emails to guests and so much more. A great value and they provide amazing customer service.

Vendor Response

by OwnerRez on March 03, 2017

Martha, thanks for the kind words! Lot of great stuff to come in 2017 too!

A real godsend!

Mar 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, customer service, price and reports

Cons: I would like to be able to have more control and design options in the email templates. I'd like to put multiple photos in my welcome email.

Overall: I found this amazing system and I have been one happy camper ever since! OwnerRez has really streamlined my Scrapbooking Rental Property business in so many ways. I love the reports and the ease of use. Their customer service is out of this world! They helped me make the program work for my business by tweaking things on their back end. In a matter of just ONE DAY at that!!! They give you a true 30 day trial to use all aspects of the program too.

Vendor Response

by OwnerRez on March 01, 2017

Nice to have found you too, Jennifer! Great to have you onboard. We have a lot of plans coming for email templates actually. Some of it got delayed because of other things, but we're on the same page there for sure!

incredible capacity and customer service

Feb 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: customer support is amazingly responsive! Getting the full use of all that this software does takes some setting up. however, customer service is so helpful, the answer you back fully and have great tutorials. They have really thought of almost every angle to help a vacation rental owners life become easier. I just have 2 properties but it would be worth it for just one! New website hosting is a plus...NO other software out there compares to what they offer and with this level of customer support. I stopped and started and did trials with others but this one is the best. The responsiveness makes it seem like you have your own software and programming team working for you!

Vendor Response

by OwnerRez on February 20, 2017

Thanks for the review, Jeanna, and thanks for telling others! We appreciate having you as a user!

OwnerReservations - makes vacation rental business easy, accurate and fun!

Jan 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, accuracy, thoroughness, logical, fast, fun

Cons: There's not much that's not to like! Looking forward to the updates that are coming along with a more detailed Help page.

Overall: We are fairly new to OwnerReservations.com, and I am fairly new to being a booking agent. So I thought the learning curve was going to be very steep. Not! This software is so easy to use, and often times self-explanatory. When I have needed help, the team at OwnerRez is so supportive, and patient. I get started early and when I sent a few questions to them at 5:00AM I expected a reply at a more reasonable hour. I was surprised - and impressed - when 20 minutes later up pops the answer. I am anticipating less contact in the very near future as I work with this software, especially as they flesh out their Help page. I enjoy working with OwnerRez - fast, accurate, thorough...and fun!

Recommendations to other buyers: A page that identifies all of the different icons and what they do would be helpful (there probably is one, I just haven't found it!)

Vendor Response

by OwnerRez on January 06, 2017

Enjoyed working with you guys too! Thanks for the kind words and please continue to talk to us about your needs. What strains do you have on a regular basis?

Best Affordable Solution On The Market

Sep 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Fantastic support, complete start to finish solution, affordable

Cons: None

Overall: OwnerRez was the only complete and affordable solution I found after extensive trials with some of the others. Support was awesome for integrating the software into my personal website; Chris and Paul truly make the effort to do what is right for the customer. As an accountant, I really appreciate the level of detail built into OwnerRez. The ability to maintain contact with the guest throughout the process is a real plus.

Recommendations to other buyers: Try it !

Vendor Response

by OwnerRez on September 19, 2016

Thanks, Roger. Pleasure working with you too! Please continue maintaining a dialog with us as you go!

Awesome site

Jun 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: This is of interest to those homeowner who reply to their own inquiries.

Just come across a website called Owner Reservations. They have an online software that will

(1) Automate your replies to inquiries as long as minimum data set / specific information is contained within the initial inquiry. If not, then email is sent to you to do reply (which is very easy and you can do on your mobile. System will also recognise if their are comments in the inquiry, if present you can set it to auto-reply or leave it for you to do. Content of reply is fully editable.
(2) Sends a rental agreement for guest to sign online.
(3) Automatically collect payments. If initial payment is made via credit card, system will collect balance and security deposit automatically.
(3) Sends reminders for all scheduled payments ie balance and security deposit automatically at a time interval you set. .
(4) Refunds security deposit automatically at a time interval you set. .
(5) Add surcharges ie we charge a cleaning fee if the guests stay less than 7 days. This can be done on the system
(6) Offer discounts for certain times of the year that you can set.
(7) Sends out a receipt automatically.
(8) Different email templates ie one for initial inquiry, one for balance due, one for security deposit due, even one for checklist. The timing of these are all amendable.
(9) Export calenders.
(10) Any replies from guests are sent to you personal / business inbox.

I have tried it out and it is an absolutely fantastic system. It has the potential of saving me a lot of time.

Future additions
(1) Optional extra ie pool heat, BBQ, and crib hire will be optional extras guests can add to the quote immediately prior to paying.

Cost is only <$5 for every booking they take on your behalf. Your own booking are free.

The guys who own the website are very receptive and have sorted out any issues within 24 hours. Really fantastic service.

Best of the best

May 23, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The attention to detail is what separates these guys from the rest of the crowd. It. Just. Works. Every button, every screen = just works. There's no trying to force you into using certain marketing channels or buying a bunch of stuff you don't need. It was the first time I felt like the softwre vendor wasn't getting in my way. Really great job.

AWESOME is all I can say!

Oct 01, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We started renting our frost property in 2011. I don┬┐t know how we would have managed without OwnerRez. We added our second in 2012 and having tow would have been impossible without the single pane of glass that OwnerRez offers. Some of the booking sites are trying to add features to emulate OwnerRez, but they pale by comparison. Also the customer service is outstanding.

Simple, intuitive, secure, love it!!!

Sep 13, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: OwnerRez has made my vacation rental management the easiest which in turn helps me to have more free time to manage our farm. I have used this software for years and it has never let me down. Yes, I have looked at other software companies to see if I'm missing anything and most companies are way too expensive or don't hold a candle to the features OwnerRez offers. I love that I can get a quote back to my potential guests within seconds of an inquiry (we all know response timing is essential to getting bookings). The software parses inquiries from multiple systems (VRBO, my website, etc.), creating quotes instantly and allows the guest to book within minutes. The emailing system for guests notification and historical emails sent is priceless. The little things that I love about this software are; not having to handle credit card processing, awesome reporting features, multiple pricing options per unit, calendar widgets I can embed in my website, the list goes on and on. Technical support from this company has always been prompt and they are always receptive to suggestions. Thanks for handling the management of bookings!!!
Dawn Robertson - East Fork Farm and Cottages

Love the Great Customer Service!

Aug 30, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: This software has definitely made my business easier, flow smoother, and come across more professionally to potential guests. When ever I have a question about how to do something in the program the staff are very quick with help. And they are extremely responsive if there is a problem on their end in resolving a glitch as sometimes can happen with any program. I love how they are always trying to improve their product. I know I'm not using the system to the fullest extent possible but appreciate this fantastic software and the responsive staff are the best.

This package has saved me a lot of time!

Aug 20, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The OwnerReservations package keeps me right on track with my rentals, and keeps my financials humming.

Best, most reliable hosted reservation software

Aug 19, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: My business has been fortunate enough to add a couple new properties per year for the last several years and OwnerRez has grown right along with us. While the major listing sites have awkwardly stumbled from one hand-tying feature to the next, the OwnerRez team has stayed true to being vendor agnostic, fast, lightweight and versatile. There is an honesty about this product and team that is hard to find.

OwnerRez makes managing my vacation rentals quick and easy.

Aug 17, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have been using OwnerRez for over 3 years and it is by far the best solution that I have found for managing my vacation rentals. I can generate a personalized response to an inquiry in less than a minute. It really does make the whole process simple and fast. It is easy to set up, the customer service is fantastic, and the cost is low. Give it a try- you won't be sorry.

Simplicity

Aug 17, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments:

Ownerreservations.com has exactly what I needed in a simple interface and structure for outlining my reservations in Miami. Highly recommend for newbies or seasoned boutique luxury property managers.

Joe Semary,
www.luxemiamicondos.com

Every Vacation Rental Business Should Use This Tool!

Aug 16, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The OwnerReservation Solution completely changed how I handle my rental business. Before using the application I was strongly considering selling my properties, I grimaced every time the business line rang, and on more than a few occasions I inadvertently double booked.
Now I can answer inquiries with a few simple clicks, even from my phone, but that is not all that is great about it!

The calendar functionality has COMPLETELY eliminated the possibility of double-bookings. The email templates and email tracking has eliminated the requirement of talking with prospective renters - saving me an enormous amount of time.

The app has a completely integrated SSL credit card processing capability so I no longer need to take credit card numbers manually - thereby eliminating the liability associated with processing credit card transactions.

And finally the reporting and export functions help me prepare my tax returns and analyze my cash flow/bookings.

I have worked in the Software Industry for 20+ years and have rarely found such a well made and supported application. If you own short term rental properties I strongly suggest you use OwnerReservations.com.

Saves a lot of time and worry with my vacation rental

Aug 16, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: This reservation software does everything I wanted it to. A single interface to update track my calendar, generate welcome emails to customers, take rent payments, track R&M tax collection, and lots more. This totally eliminates the worry of an accidental double booking or having your calendar out of date. The software provides widgets for my web site, such that prospective tenants can always see my up to date availability and when they make an inquiry through the web site, all I need to do is make a few clicks to formally offer a quote.

It's quite configurable, so you can have your automatically sent emails correct for properties which share some characteristics, but not all. And without cutting and pasting, so it's easy to keep everything up to date.

Customer support via the forums or email is fantastic. They've always helped me with anything I couldn't sort out very quickly.

Incredible! Owner Reservations simplifies and makes it fun!

Aug 15, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We've been using OwnerReservations since we opened the doors on our vacation rentals on Lake Chelan (www.marinasedge.com) in 2013. We've since added 4 more units and with Owner Reservations managing 8 units is almost as easy as managing 4.
I would STRONGLY recommend Owner Reservations to anyone that owns a vacation rental. Owner Reservations automates almost all of our processes from initial inquiry to the lifetime of the customer. The software was created by vacation rental owners to simplify their lives, and it shows in the details of the software. Our guests have commented on how professional our interactions are-I attribute this to the professional appearance of the emails and web interface of Owner Reservations.
The software is incredibly high quality. In over 3 years of using it I've almost never experienced any problems. When there is a problem Owner Reservations always resolves it (almost immediately).
The cost of Owner Reservations is negligible compared to the absolute value it provides. Our bookkeeper recently indicated that she was spending an hour a month restructuring the financials from our vacation rental. We asked Chris and Paul if they could help. A few days later they had a solution that saved our bookkeeper an hour a month which saved us paying her about $75 per month (these savings alone more than pay for the fees to use Owner Reservations).
We love the software and could not have built a quarter million dollar a year business without it! Thanks Chris and Paul!

Indispensable for us

Aug 15, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: There's no way my team could do what they do - 7 days a week, 52 weeks a year - without the OwnerRez engine whirling away beneath us. Great support people too. They helped us grow from 30 properties to the mid 40s and we should be breaking 50 by the end of the year.

Great Personalized Customer Service

Mar 15, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I've only been using OwnerReservations for about half a year but I have emailed and called numerous times with questions while learning this "new to me" booking system. Each time I have been patiently and respectfully responded to, they have helped me make the most of this system so far, but I know there is more there for me to implement that can help me with my business.

OwnerReservations has streamlined my booking process, is more convenient for my guests to book, and helps me present a more professional face to our guests while still allowing me to personalize it to whatever extent I choose. I can whole heartedly recommend OwnerReservations to other vacation rental owners.

Premier Vacation Rental Software with Excellent Customer Service

Oct 16, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I built my business on the OwnerReservation.com (OwnerRez) software/program. I went from $0 to $250,000 in revenue in 1 year all because of the integration and ease of use provided by OwnerRez. THe program easily integrates with all of the popular sites such as homeaway, vrbo, flipkey and more. They have even set up custom scripts for me to integrate with other sites. My housekeeping contractor can easily keep up with required cleaning by viewing the schedules that are automatically updated by OwnerRez widgets on any web site I want to put them on. They provide custom reports on bookings, taxes, occupancy rates, revenue, etc. all from the program. Also, bookings are automated. The email responses to the prospective traveler provide a bookable link to a secure web page where the traveler agrees to my contract and makes the booking themselves. Calendars on all sites are automatically updated to reflect the new booking and money for the booking is automatically deposited to my checking account next day. The system automatically collects the remaining payments and sends a confirmation to the traveler, automatically sends out an email to the traveler a few days prior to their arrival with custom instructions and finally authorizes a security deposit the day prior to the guest's arrival date. I really have no intervention in the process other than to release their security deposit with a few mouse clicks the day of departure! In fact, I manage all of this using my Android phone
I did an extensive online search before deciding on Ownerreservations.com software. I now have 6 rentals and it's sooo easy to manage everything that has to take place even during the season when we are booked solid for 4 months during the summer with this software. I was able to learn how to operate the software very quickly and for those times when I ran into a snag, the team of support staff at OwnerRez was able to quickly provide support. They provide top notch customer service, all the bells & whistles to make your vacation rental business easy to manage and profitable right away. I truly believe that Ownerrez is the best software available and I highly recommend it to anyone that has a vacation rental.

OwnerReservations.com - Best vacation property management tool on the internet

Oct 04, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have used OwnerReservations.com for approximately 3 years and are extremely impressed with this product. This tool is a must have for vacation property owners. The software interfaces with other advertising companies (VRBO, TripAdvisor, HomeAway) and allows you to capture inquiries and return quotes to potential renters within minutes (fast response equals rental booking). Not to mention it handles calendar entries, rental agreements, payments from customers and auto-deposit to my account.

OwnerReservations.com does not handle property advertising, but ALL of the background work. Let the advertising companies (VRBO, HomeAway, etc.) handle the advertising, and have OwnerRez handle everything else (this is where the real work is).

I have an Android phone and have found that the Dolphin browser does not handle all functionality within the ownerrez software, but this is easily resolved by downloading and using FireFox.

Support is amazing! Anytime I have had to contact them for questions, comments or issues, OwnerRez responds fast.

Dawn Robertson
www.eastforkfarm.net

Very Pleased!

Oct 02, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have been a customer since 2011 and I have been very pleased. I am looking forward to the growth to come as well. I highly recommend!

Great product and improving every day

Oct 02, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I began as a beta tester. I have been very happy with being a part of this process. It is by far, the best software out there for Vacation Home Renters.

They are constantly working on improving the system and they listen to everyone's concerns.

Definitely recommend the use of this product. :)