# OwnerRez Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is OwnerRez the right Hospitality Property Management solution for you? Explore 262 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/100831/OwnerRez/reviews --- OwnerRez 4.9 (262) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of OwnerRez Ease of use 4.7 Customer Service 4.9 ## Pros and Cons in Reviews CL Cherie L FounderHospitality, 2 - 10 employeesUsed the software for: 1-2 years. “The level of automation, integration, customization, and detail it offers allows me to create a true guest experience — not just manage bookings.“ May 16, 2026 Kim E Owner - Property Manager-in-ChargeHospitality, Self-employedUsed the software for: More than 2 years. “The property management reporting capabilities had been lagging.“ January 28, 2026 AW Andrew W CEOHospitality, Self-employedUsed the software for: 1-2 years. “The platform also does everything I need right now – channel management, automation, payments and guest communications – and gives me room to grow as I get more advanced.“ January 17, 2026 JT Jessica T OwnerReal Estate, Self-employedUsed the software for: Less than 6 months. “A little difficult to know where to go if you aren't very tech savvy - I use several CRMs as part of my job and still find the platform a little difficult to navigate.“ January 13, 2025 Anna K Founder and OperatorHospitality, Self-employedUsed the software for: More than 2 years. “Account restoration was completed within hours, which saved significant rebuild time and allowed me to relaunch my direct booking site in just three days.“ March 2, 2026 CL Cherie L FounderHospitality, 2 - 10 employeesUsed the software for: 1-2 years. “I have never received a bill from them for help!“ May 16, 2026 HS Haley S Operations ManagerReal Estate, 11 - 50 employeesUsed the software for: More than 2 years. “It is user friendly, updated constantly with new changes to the industry and takes care of anything and everything you would ever need as a sole landlord or large property management company - from quotes, to bookings, to payments, to monthly statements and so much more.“ July 21, 2025 Axel K CEOHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “For example there's no way to let the guests automatically update their email address.“ September 14, 2024 ## Showing most helpful reviews Showing 1-25 of 262 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Carl P. Owner Hospitality Used the software for: 2+ years ### "Outstanding Job- Would Highly recommend OwnerRez " January 20, 2025 5.0 From the time I booked our first meeting, timeframe was established and everything was ontime and on budget. Pros They were outstanding to work with, they set expectations on timelines and mett them, Cons Really not much- at all- if anything it was you needed to scheduled a call but overall that was the best way to meet and discuss issues & concerns. Alternatives considered [BrightSide](https://www.capterra.com/p/168870/BrightSide/) Reason for choosing OwnerRez I recently switched to OwnerRez, and I'm really happy with the results. It's easy to use, and the community and monthly webinars are very helpful. But the best part is that the OwnerRez staff really understands my business and the issues that arise. Switched from [Lodgify](https://www.capterra.com/p/131924/Lodgify/) In 2022, we moved to another property management system. But we were forced to move back to OwnerRez three months later because we needed an API for a more modern, updated website. OwnerRez is a better technology stack, and we don't plan to leave again. In fact, we've now migrated our website to OwnerRez as well. Review Source JA Jay A. Founder Hospitality Used the software for: Less than 6 months ### "Exceptional Product and People" January 20, 2026 5.0 I have been an Information Technology (IT) Director for most of my professional career, working across a wide array of enterprise and operational systems in multiple environments. Part of that experience includes time spent at a world-class, five-star resort in Florida, where customer service is exceptional across every component of the organization. That combination of broad technical leadership and high service hospitality has given me a very high standard for both technology platforms and the teams that support them. Since initially working with OwnerRez, I have been very impressed. From an IT professional’s perspective, the consistently designed user interface makes the system almost self-explanatory. Workflows are logical, intuitive, and cohesive, allowing users to become productive quickly without sacrificing depth or control. By leveraging OwnerRez's built-in automation and artificial intelligence (AI) capabilities, I successfully implemented the system for a single property in less than a month. For a platform of this scope and flexibility, that timeline is exceptional. Equally, if not more important, are the people behind the software. Every support request I have submitted has received timely responses, and the support team has consistently been knowledgeable, helpful, provided options, and genuinely pleasant to work with. That level of reliability and professionalism is critical during both implementation and ongoing operations, when my focus must be on guests, not on administrative functions. Overall, the consistency in everything OwnerRez does clearly stands out. From system design to customer support, OwnerRez delivers a level of reliability, polish, and customer focus that is rare in almost any industry. Pros A clean, consistent interface, strong automation, and a highly responsive support team that is always helpful and professional. Cons The platform’s flexibility means more decisions up front, which can slow initial setup for first‑time users. Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/)[Lodgify](https://www.capterra.com/p/131924/Lodgify/) Reason for choosing OwnerRez Free trial and ease of use during the trial period. Review Source GR Guillermo R. Owner Hospitality Used the software for: 1-2 years ### "it works but needs a lot of improvement " March 14, 2023 3.0 Pros The system works that it is important and their pricing it is competitive something that I appreciate but the system needs a lot of improvement Cons I would love to get hear by OwnerRez. We have problems because we can't get response from customer support. They are telling us that the problem is our something that it is not and every time we need something we got no answer. I would like to SPEAK with them but they don't even provide a phone number to users ( you can imagine) , also many promised things are not complete . I would like to tell all of this directly to them but it is impossible. Maybe once you put this kind of " reviews" they can hear you Switched from [CiiRUS](https://www.capterra.com/p/134175/CiiRUS/) it works better Review Source Robert W. Managing Partner Computer & Network Security Used the software for: 2+ years ### "Great STR portal" March 4, 2026 5.0 I signed up to prevent double bookings but learned quickly that they had a lot more to offer. Their staff is very helpful. Pros Synchronized bookings between Airbnb, VRBO, Booking.com etc Unified messaging with renters Access to their damage insurance Cons In the beginning it can be confusing because of the amount of things they offer. But their training and support is great. Review Source WG Will G. Rental Agency Manager Real Estate Used the software for: 2+ years ### "Manager..." April 23, 2025 5.0 We are a large rental agency, over 200 properties, with a very unique market. The ease of use, streamlining of former mundane tasks, customization, reporting, Help articles for DIY fixes, expert support when you tap-out and give up the DIY approach and much more make OR the best business decision we've made in longtime. Pros Founded by Short Term Rentals Hosts, they know how to build a product that performs as needed. OR is a time saver, a valuable tool, and a necessity for a Property Manager or Rental Agency!! We love the reporting, easy API connections, central inbox, bulk statement generation, desktop and mobile use, owner's portal, and more. Cons Easily the biggest con for us is that we didn't switch to OR sooner. From the minute we switched we wished we'd done it years before. Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/)[Guesty](https://www.capterra.com/p/159377/Guesty/)[Lodgify](https://www.capterra.com/p/131924/Lodgify/) Reason for choosing OwnerRez OR had more features we needed, a price point we were comfortable with and is founded by short term rental owners who get what is needed. Review Source NW Natalie W. Owner Hospitality Used the software for: Less than 6 months ### "Such an amazing PMS- I wish I had found them sooner! " July 30, 2025 5.0 With such terrific support and a terrific product I would say its been terrific. \[sensitive content hidden\] encouraged me to just take one step at a time..... so i am trying to do that. \[sensitive content hidden\] was so patient and walked me through everything so it was set up well. It is very rare to find this based on my experiences! Pros After trying a year with Lodgify and a few months with Hospitable I was ready to skip PMS's all together. OR thinks of everything! There is a lot to know but the support is so helpful and encouraging unlike any of the others i worked with! ALso, it is less expensive! Cons The amount of information to learn~ the capabilities are so incredible but its overwhelming to learn it all. Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing OwnerRez Because you were recommended by another host. Switched from [Lodgify](https://www.capterra.com/p/131924/Lodgify/) First, we lost all VRBO business! 2nd, it didn't have the ability to do as many things as OR. 3rd, you are less expensive. Review Source KG Kali G. Vacation Rental PM Real Estate Used the software for: Less than 6 months ### "OwnerRez is Amazing!" September 9, 2025 5.0 It has been a fantastic experience! I love everything that you can do with this system - down to the smallest detail! I appreciate the hand holding while users are getting up to speed on each specific area throughout the site. Its a genius tool and its worth every penny! Pros OwnerRez is such a fantastic system that streamlines and makes my job so much easier. The staff support is the best I have seen! When I ask questions or need assistance they are always so quick to respond and help! Even after a few messages back and forth they are still so kind and gracious while I am learning and trying to understand the process! Every single host has gone above and beyond to help me through this adjustment! Cons I wish there was a phone app for this site - I do feel like I need to lean on the Airbnb/VRBO notifications in order to stay up on the guest communications - I don't want to miss anything so until I can make sure it's all covered then I cannot full let go of the other platforms! Switched from [Hospitable.com](https://www.capterra.com/p/189280/smartbnb/) OwnerRez had Owner Portals and I felt like that was crucial for my team! Review Source RM Roanne M. Co-Owner and Property Manager Hospitality Used the software for: 2+ years ### "Owner Rez is a fantastic property management platform!" April 29, 2025 5.0 Excellent. I have used other property management platforms and they pale in comparison to Owner Rez. Pros The customer service when there is a question or issue I cannot resolve on my own. Their response time is fast and instructions to resolve an issue are easy to follow. Cons While Owner Rez provides videos and a "Help" section to their dashboard, sometimes it's difficult to find solutions to an issue on my own. Switched from [MyVR](https://www.capterra.com/p/127432/MyVR/) I had terrible customer service with MYVR. Slow response time made servicing my customers impossible. Review Source DM Danny M. Owner Hospitality Used the software for: 6-12 months ### "Tough start with great results" July 21, 2025 5.0 My overall experience has been great. Now that the growing pains are mostly behind me I am able to manage my listings. Pros I love that it’s very robust and has a ton of features that many other PMS systems do not. They also integrate in with more than any other PMS. Cons The worst thing about OwnerRez is the learning curve. It was extremely difficult getting started with them. Even though they did offer one on one training. It took me a few of them and many hours to get the hang of it. Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing OwnerRez Because they’re one of the most robust software companies out there. I heard they were difficult to get adjusted to but once you learn the ropes that they are amazing and I would agree. Switched from [Hospitable.com](https://www.capterra.com/p/189280/smartbnb/) They did not have all the features to be able to grow into a larger company Review Source HR Harold R. Owner Real Estate Used the software for: Less than 6 months ### "ProConnect with OwnerRez is Wonderful " November 14, 2025 5.0 So far we have finished the onboarding process with great help from \[sensitive content hidden\]. She was so patient with us and provided great support through helpful OwnerRez support articles and screen sharing. \[sensitive content hidden\] was a lifesaver! Pros We liked the value for the money. The software is amazing and \[sensitive content hidden\] help with the Onboarding Process was so supportive. Would highly recommend taking advantage of the OwnerRez's team of professionals helping to make the listing process so seamless. Cons The learning curve is high but the more times you go into the program you learn to navigate everything faster. Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing OwnerRez The price and also the reviews were the important factors Review Source Kelly C. Owner Real Estate Used the software for: Less than 6 months ### "EXCELLENT ONBOARDING PROCESS" January 6, 2025 5.0 Hi \[sensitive content hidden\] , I just wanted to take a moment to thank you for your incredible support during our onboarding process with OwnerRez. Your patience, expertise, and willingness to go the extra mile truly stood out and made all the difference. Navigating new systems can sometimes be overwhelming, but you managed to make the experience smooth and manageable. Your deep knowledge of the platform and clear explanations helped us grasp the process so much better. We are so grateful for your assistance and feel confident moving forward thanks to your help. Please know that your efforts did not go unnoticed, and we deeply appreciate everything you’ve done for us. Thank you once again for being such a fantastic guide and resource. Warm regards, Kelly and \[sensitive content hidden\] Pros Cons nothing at all, pretty happy with OwnerRez Switched from [Hostaway](https://www.capterra.com/p/152433/Hostaway/) They had horrible owner reporting, not enough data and too confusing with their formulas Review Source KH Kathy H. Owner Real Estate Used the software for: Less than 6 months ### "Great Product! Highly recommend!" January 22, 2025 5.0 So far I’ve had a great experience with OwnerRez. Everyone has been so helpful and the product has been great! Pros That it helps streamline everything making my job easier! Cons It’s a little overwhelming if you have to set it up by yourself, but I used the ProConnect service and \[sensitive content hidden\] was amazing! Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/)[Lodgify](https://www.capterra.com/p/131924/Lodgify/) Reason for choosing OwnerRez Price and features were my main reasons for choosing OwnerRez Review Source SG Sean G. owner Music Used the software for: Less than 6 months ### "The only choice in my opinion" January 8, 2025 5.0 Pros Their customer support is by far the best I have ever experienced with a software application Cons Having to create duplicate guest messages for different methods of sending. Switched from [Hospitable.com](https://www.capterra.com/p/189280/smartbnb/) OR had the ability to optimize a hosted site for seo and more in depth customization overall. Review Source MY Melissa Y. Owner Hospitality Used the software for: 1-2 years ### "Worth every penny. " September 28, 2024 5.0 Customer service is exceptional. When I have a question I get an answer within a day, and they'll follow up again a few days later to make sure all is good. The have webinars often as well for extra help and information. Pros OwnerRez is so easy to use and keeps everything I need to manage my property all in one place. Cons I have yet to find anything I dislike about OwnerRez. Alternatives considered [Guesty Lite](https://www.capterra.com/p/169863/Your-Porter-App/) Reason for choosing OwnerRez I did the Guesty trial first and thought it was clunky. I liked OwnerRez website widgets to be able to use them on my own hosted website. Review Source MR Max R. COO Hospitality Used the software for: 2+ years ### "Ownerrez is the most versatile and customizable booking platform on the market!" October 15, 2025 5.0 Ownerrez is the most versatile and customizable booking platform on the market hands down. They're also constantly updating things, are always fast at responding to our questions or issues, & they have dozens of incredible partnership opportunities to suit your needs. We have over 110 Furnished Monthly Beach Rentals in Los Angeles and Ownerrez is able to handle them all with ease. We will never use another service. Feel free to check out our business at www.scvr.net to see for yourself! Pros How versatile and customizable their service is. They have a feature for literally everything you can think of. Cons None so far! Any issues or bugs that we have experienced have always quickly been resolved by their team. Review Source MZ Marcella Z. Instructor Fine Art Used the software for: 2+ years ### "Wonderful product for short term hosts." June 12, 2025 5.0 I highly recommend OwnerRez to people when given the opportunity, as it has helped streamline and automate our business. Also, you are able to run a wide variety of reports. Pros Excellent and customizable product and functions for managing our STR. If I ever have a question or a need, their tech support is stellar. They are patient and thorough. There is a setting for automatic good reviews and delayed reviews, which can be helpful if you've had a problem guest. It syncs well with Airbnb and other platforms, so you can manage your listing from one place. Also, you can have a dedicated website through them, as well as integrate your smart locks and send custom lock codes to your guests. Cons I have not experienced any cons in the 2-3 years I've used OwnerRez. It takes a while to learn everything, but that's because there is so much you can do with it. Review Source MS Matt S. Agent and Short Term Rental want to be Insurance Used the software for: Less than 6 months ### "Owner Rez Rocks" September 10, 2025 5.0 100 out of 100. I am loving my new toy. This software is so user intuitive. I feel like a top 1% host all the sudden, just needed the right club in the bag. Pros I can integrate all the OTA channels into one platform. In the past I was struggling to update VRBO then Airbnb, it was a mess. Cons There is a bit of set up at the beginning but the team is amazing. I kept asking if the amount of time they were spending with me was normal, you want to talk aboout above and beyond. Review Source MP Maura P. owner Hospitality Used the software for: 2+ years ### "Love OwnerRez! " October 27, 2025 5.0 Streamlined my business I could not manage without it. Even now that I am downscaling I keep it for just a few properties. Pros There are lots of options for customizing my marketing, pricing etc and the customer service is amazing. Cons There may be too many options - it can get confusing, but customer service is very responsive. I have tried to get friends on it, but it is intimidating at first glance so they resist. Review Source AA Allison A. Owner Hospitality Used the software for: 6-12 months ### "AMAZING CUSTOMER SERVICE (I see you \[sensitive content hidden\])!" January 30, 2026 5.0 Customer service \[sensitive content hidden\] responds in record time and makes the learning process manageable. Pros The customer support is truly the best! I receive answers to my questions in minutes to a couple hours. Can't ask for more. Cons It takes time to learn how to utilize the platform optimally. There is no continuous chat option within the platform if a guest makes a direct booking. Review Source JC Jenna C. Owner Hospitality Used the software for: 6-12 months ### "Excellent Setup and So Thankful for Proconnect" February 8, 2025 5.0 My experience with OwnerRez has been positive. I have found the help I received from Adrielle to be excellent (give her a raise!). So much so, that I asked for her on my additional properties. Pros I love that OwnerRez is so robust and offers the opportunity to more easily manage bookings, communications, and pretty much everything I need regarding our vacation rental properties. I also loved that I could pay ownerrez and get a person through proconnect (Adrielle) who was very knowledgeable to help me get the property set up without making any mistakes or forgetting important things. She was so knowledgable about OwnerRez and also about the typical procedures, expectations, and mindset on how to run a vacation rental. I give Adrielle 10 stars. I work a couple different jobs and she kept me on track. Cons Sometimes help articles are not as easy to locate. Sometimes this is due to the fact I don't know the name of the functional feature I am looking for. Maybe my fault but there is a lot to learn. Would love to see a bootcamp virtual training regularly built on the rollout of new features and addressing some of the more difficult processes or questions. Review Source LH Lori H. Owner, Chief Creative Officer Leisure, Travel & Tourism Used the software for: 2+ years ### "OwnerRez The Heartbeat of Bella Sway Belize" April 18, 2025 5.0 It has been a great experience. I am the owner of my vacation rental and I am creative but not so technical, so any problems I've had have been answered usually in one day and with clear solutions provided by real humans not AI. I am in awe with the seamless integration of so many moving parts! Pros OwnerRez is the heartbeat of my small business. The integration capabilities cover every aspect of my vacation rental business. OwnerRez's technical expertise and efficiency allows my business to run seamlessly. Cons I would love if they had a person on staff or maybe a software capability to assist with the Quickbooks integration. Review Source KS Kristine S. Shor Term Rental Owner Real Estate Used the software for: Less than 6 months ### "Owner Rez gives you the confidence and the tools to run your own business" April 24, 2025 5.0 FABULOUS!! They took the time to make sure I understood how to use all the options and then verify you set them up correctly. Pros Owner Rez provides everything you need to run your short term rental from the automatic triggers to communicate with your guests to the BEST onboarding team that will spend all the time it takes to help you understand and set up your account to make sure everything is running properly! Cons The only downside (if you can call it that). They provide you with so many options that it can be a little overwhelming. Review Source MM Marian M. Owner Manager Real Estate Used the software for: Less than 6 months ### "\[sensitive content hidden\] in OnBoarding makes learning OwnerRez so easy" June 14, 2025 5.0 Pros The service that \[sensitive content hidden\] gave in on boarding was second to none. It is clearly a very well thought out platform. Everything seems to be streamline and they seem to be continuing to improve and develop extra ways that owners can help landlords. Cons I don’t have complaints. Everything is going smoothly, however, I trust that if there is any concerns, owner, Rez will be there to help me. Review Source JH Jennifer H. Manager Real Estate Used the software for: I used a free trial ### "Happy New OwnerRez User" March 28, 2025 5.0 The onboarding process is wonderful. The support videos are wonderful. I love the webinars. They are continuously improving their system....which is pretty wonderful to begin with! Pros The system is very powerful and does way more than I expected. So the onboarding process is very helpful to getting started. I'm very happy with my choice to go with OwnerRez for my STR listings and direct booking. Cons OwnerRez is very powerful. I feel like they have a solution for everything. But it takes time and patience to learn the system. Review Source CR Chris R. Vacation Rental Concierge Real Estate Used the software for: Less than 6 months ### "\[sensitive content hidden\] was fantastic helping us, even though we were total slackers with our homework!" March 26, 2025 5.0 Fantastic. \[sensitive content hidden\] was Amazing!! We are very excited about how much time we are going to save with the automations. Pros The automations are amazing. Going to save us so much time!! Cons The setup process does take a while, but it's so worth it in the end. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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