--- title: "OwnerRez Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is OwnerRez the right Hospitality Property Management solution for you? Explore 270 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/100831/OwnerRez/reviews/" page_type: "reviews" language: "en" --- OwnerRez 4.9 (270) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 17th, 2026 # Reviews of OwnerRez Ease of use 4.7 Customer Service 4.9 ## Pros and Cons in Reviews CL Cherie L FounderHospitality, 2 - 10 employeesUsed the software for: 1-2 years. “The level of automation, integration, customization, and detail it offers allows me to create a true guest experience — not just manage bookings.“ May 16, 2026 KO Kristy O OwnerReal Estate, Self-employedUsed the software for: Less than 6 months. “so when we went to integrate with channels it was not easy and places like VRBO kept trying to connect it to the prior owners account and not our account. How can you possibly thank someone who spent hours and weeks to help us get our business up and running?“ June 16, 2026 AW Andrew W CEOHospitality, Self-employedUsed the software for: 1-2 years. “The platform also does everything I need right now – channel management, automation, payments and guest communications – and gives me room to grow as I get more advanced.“ January 17, 2026 CC Cari C ManagerHospitality, Self-employedUsed the software for: Less than 6 months. “I also found it a little cumbersome to figure out where different things were, but I understand it takes some time to become comfortable with the interface.“ July 8, 2026 Anna K Founder and OperatorHospitality, Self-employedUsed the software for: More than 2 years. “Account restoration was completed within hours, which saved significant rebuild time and allowed me to relaunch my direct booking site in just three days.“ March 2, 2026 Kim E Owner - Property Manager-in-ChargeHospitality, Self-employedUsed the software for: More than 2 years. “The property management reporting capabilities had been lagging.“ January 28, 2026 KS Kristine S Shor Term Rental OwnerReal Estate, Self-employedUsed the software for: Less than 6 months. “Owner Rez provides everything you need to run your short term rental from the automatic triggers to communicate with your guests to the BEST onboarding team that will spend all the time it takes to help you understand and set up your account to make sure everything is running properly!“ April 24, 2025 JT Jessica T OwnerReal Estate, Self-employedUsed the software for: Less than 6 months. “A little difficult to know where to go if you aren't very tech savvy - I use several CRMs as part of my job and still find the platform a little difficult to navigate.“ January 13, 2025 ## Showing most helpful reviews Showing 1-25 of 270 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Dawn K. ceo Hospitality Used the software for: I used a free trial ### "Fabulous!!!" December 2, 2025 5.0 FUN, I feel like the onboarding process was easier than expected. \[sensitive content hidden\], you are the best, thanks for your patience. Pros The Onboarding staff were all so friendly and helpful, they actually made it fun. Now that I'm up and running, OwnerRez is wonderful. It make managing my properties effortless. I'm impressed with how efficient the employees and tools. Hip hip hooray so happy picked the righ Property Management System!!! Cons So much to offer yet a little scary to get started. The onboarding team made the process easy and got back immediately when needed. Switched from [Guesty](https://www.capterra.com/p/159377/Guesty/) the platform was closing and the new platform charges 1% of business Review Source AW Andrew W. CEO Hospitality Used the software for: 1-2 years ### "Excellent Support - Even for a Single Property Owner" January 17, 2026 5.0 Overall, my experience has been excellent. I can’t compare feature-for-feature with other PMS platforms because OwnerRez is the only one I’ve used, but I chose it after extensive research and I’m very glad I did. The combination of powerful functionality and genuinely outstanding support has given me confidence to run my rental professionally despite being a small, overseas owner. I would absolutely recommend OwnerRez to anyone looking for a property management system – especially if you value responsive, knowledgeable human support alongside robust software. Pros The biggest reason I chose OwnerRez was the quality of customer support. A property management system has so many levers, settings and integrations that you’re always going to need guidance, and \[sensitive content hidden\] and the wider team have been exceptional. In most cases I get a clear, practical response within 24 working hours, not just links to help articles but real answers that solve the issue. I’m only a single-property owner, so in commercial terms I’m probably the lowest priority customer – yet I’ve always been treated as if my business genuinely matters. Managing a house in Antigua while living in the UK adds extra complexity, especially as most of their customer base is US-focused, but the team consistently helps me navigate those challenges. The platform also does everything I need right now – channel management, automation, payments and guest communications – and gives me room to grow as I get more advanced. Cons The main downside has been timelines for new features. When something is “on the way,” it can take longer than expected. For example, an updated PayPal integration that was meant to help one of my use cases ended up arriving about three months later than originally indicated. Similarly, WhatsApp integration has been promised for quite a long time and is still in progress. That said, they’ve been transparent about the challenges, and having worked in software myself I understand that development schedules often slip. It hasn’t stopped me running my business – it’s more about managing expectations than a fundamental problem with the product. Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/)[Lodgify](https://www.capterra.com/p/131924/Lodgify/) Reason for choosing OwnerRez Chose over Hostaway because of price and the ability to use our domain for our direct booking website Chose over Lodgify due to Capterra reviews and many reviews saying their support was slow. Review Source GR Guillermo R. Owner Hospitality Used the software for: 1-2 years ### "it works but needs a lot of improvement " March 14, 2023 3.0 Pros The system works that it is important and their pricing it is competitive something that I appreciate but the system needs a lot of improvement Cons I would love to get hear by OwnerRez. We have problems because we can't get response from customer support. They are telling us that the problem is our something that it is not and every time we need something we got no answer. I would like to SPEAK with them but they don't even provide a phone number to users ( you can imagine) , also many promised things are not complete . I would like to tell all of this directly to them but it is impossible. Maybe once you put this kind of " reviews" they can hear you Switched from [CiiRUS](https://www.capterra.com/p/134175/CiiRUS/) it works better Review Source CL Cherie L. Founder Hospitality Used the software for: 1-2 years ### "BEST CUSTOMER SERVICE EVER!!!!" May 16, 2026 5.0 I spent a tremendous amount of time researching booking software before launching Pure Salt Properties, and choosing OwnerRez was one of the smartest business decisions I made. The software itself is incredibly powerful. The level of automation, integration, customization, and detail it offers allows me to create a true guest experience — not just manage bookings. From guest communication and smart lock integrations to custom financial reporting for my CPA, OwnerRez has the flexibility to truly fit the way my business operates instead of forcing me into a typical cookie-cutter system. But what truly sets OwnerRez apart is the customer service. Their support team is honestly unmatched. Anytime I have had an issue, felt overwhelmed, needed help onboarding units, fixing error codes, customizing reports, or learning new features, they have always been there. Fast responses, patient guidance, video calls, direct help with my CPA — they consistently go above and beyond without nickel-and-diming for support. I have never received a bill from them for help! In today’s world, it is rare to find a software company that backs up their product the way OwnerRez does. I am heavily dependent on this software to run my business, and knowing their team is always there to support me gives me tremendous confidence. Outstanding software. Even better people behind it. Pros Integration capabilities and Customer Service- unmatched!!!!! I have to include - I have made a couple of requests for “add-ons” and each time, they welcomed my input and let me know they would heavily consider my ideas- noting they would run it by the development team- WOWZERS!!! Cons ABSOLUTELY NOTHING- I have everything positive to say about OwnerRez. They are the model of excellence! Review Source HG Hillary G. Property Manager Hospitality Used the software for: 2+ years ### "Great software to drive direct bookings " January 28, 2026 5.0 Pros I've been using OwnerRez for several years, and it has been great to have my central calendar, pricing, and listing info all in one place for multiple rentals. It's taken my direct bookings to the next level as I also host my own websites through OwnerRez. The process for guests to book online is easy and secure. While I needed some help with the initial tech set up, once it's up and running it is easy to use, and if I have a question then the US based OR team is quick to help. Access to property damage protection & travel insurance policies is a key feature, as well as authorization to collect contracts and deposits from Airbnb guests, and access to the most strict cancellation policies on Airbnb. OwnerRez has a great team of dedicated folks ready to help, whether you have one rental, or dozens. It pays for itself as I add a nominal up-charge to the property damage policies which covers the monthly cost of both OR and hosting my direct booking websites. Cons Sometimes finding the location to tweak something isn't intuitive, but I have no true complaints about OwnerRez. Switched from [Lodgify](https://www.capterra.com/p/131924/Lodgify/) US based & more responsive customer service, and ease of booking for guests. Review Source JA Jay A. Founder Hospitality Used the software for: Less than 6 months ### "Exceptional Product and People" January 20, 2026 5.0 I have been an Information Technology (IT) Director for most of my professional career, working across a wide array of enterprise and operational systems in multiple environments. Part of that experience includes time spent at a world-class, five-star resort in Florida, where customer service is exceptional across every component of the organization. That combination of broad technical leadership and high service hospitality has given me a very high standard for both technology platforms and the teams that support them. Since initially working with OwnerRez, I have been very impressed. From an IT professional’s perspective, the consistently designed user interface makes the system almost self-explanatory. Workflows are logical, intuitive, and cohesive, allowing users to become productive quickly without sacrificing depth or control. By leveraging OwnerRez's built-in automation and artificial intelligence (AI) capabilities, I successfully implemented the system for a single property in less than a month. For a platform of this scope and flexibility, that timeline is exceptional. Equally, if not more important, are the people behind the software. Every support request I have submitted has received timely responses, and the support team has consistently been knowledgeable, helpful, provided options, and genuinely pleasant to work with. That level of reliability and professionalism is critical during both implementation and ongoing operations, when my focus must be on guests, not on administrative functions. Overall, the consistency in everything OwnerRez does clearly stands out. From system design to customer support, OwnerRez delivers a level of reliability, polish, and customer focus that is rare in almost any industry. Pros A clean, consistent interface, strong automation, and a highly responsive support team that is always helpful and professional. Cons The platform’s flexibility means more decisions up front, which can slow initial setup for first‑time users. Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/)[Lodgify](https://www.capterra.com/p/131924/Lodgify/) Reason for choosing OwnerRez Free trial and ease of use during the trial period. Review Source VR Verified Reviewer CoOwner Real Estate Used the software for: 2+ years ### "Five Years of Excellence with OwnerRez" September 13, 2025 5.0 We used OwnerRez for five years and it completely transformed how we managed our rental. From booking management to guest communication, financial syncing, and payment processing, everything worked seamlessly. It gave us peace of mind knowing we had a reliable, all-in-one system with outstanding support behind it. OwnerRez allowed us to focus less on admin and more on giving our guests a great experience. Pros Everything about the platform is top-notch. The API integrations with Vrbo, Airbnb, and Booking.com were seamless, and syncing with QuickBooks kept our financials clean. Their CRM, automated guest communications, renter agreements, credit card processing, and website development tools made running our Outer Banks STR smooth and professional. The customer service team was always fast, knowledgeable, and genuinely helpful. Cons Honestly, nothing significant. Like any robust platform, there’s a learning curve at the beginning, but once you’re up and running, it’s extremely intuitive. Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing OwnerRez Pricing & Transparency •OwnerRez uses straightforward, usage-based pricing that’s very cost-effective for single or small-portfolio STR owners. •Guesty tends to be priced for larger property managers and can get expensive (higher monthly minimums, per-property fees, add-ons). 2.Flexibility & Customization •OwnerRez gives you full control over renter agreements, custom email templates, integrations, and automation. •Guesty is powerful but less customizable at the granular level; it’s more of a pre-set system geared toward scaling operators. 3.Financial & Accounting Tools •You highlighted syncing with QuickBooks, seamless CC processing, and detailed reporting — OwnerRez excels here. •Guesty’s accounting side is more limited unless you buy add-ons or use third-party connectors. 4.Customer Service •OwnerRez is widely praised for responsive, knowledgeable support that feels personal. •Guesty, as a larger platform, often gets feedback about slower or less personalized support. 5.All-in-One Value •OwnerRez bundled website development, CRM, renter agreements, channel management, and direct integrations in one package. •Guesty sometimes requires bolt-ons or external tools (and higher costs) to cover the same ground. 6.Ownership & Control •With OwnerRez, you “own” your setup (your website, your automations, your contracts). •Guesty acts more like a managed layer on top of your channels, which can be less appealing if you want autonomy. Review Source KG Kali G. Vacation Rental PM Real Estate Used the software for: Less than 6 months ### "OwnerRez is Amazing!" September 9, 2025 5.0 It has been a fantastic experience! I love everything that you can do with this system - down to the smallest detail! I appreciate the hand holding while users are getting up to speed on each specific area throughout the site. Its a genius tool and its worth every penny! Pros OwnerRez is such a fantastic system that streamlines and makes my job so much easier. The staff support is the best I have seen! When I ask questions or need assistance they are always so quick to respond and help! Even after a few messages back and forth they are still so kind and gracious while I am learning and trying to understand the process! Every single host has gone above and beyond to help me through this adjustment! Cons I wish there was a phone app for this site - I do feel like I need to lean on the Airbnb/VRBO notifications in order to stay up on the guest communications - I don't want to miss anything so until I can make sure it's all covered then I cannot full let go of the other platforms! Switched from [Hospitable.com](https://www.capterra.com/p/189280/smartbnb/) OwnerRez had Owner Portals and I felt like that was crucial for my team! Review Source NW Natalie W. Owner Hospitality Used the software for: Less than 6 months ### "Such an amazing PMS- I wish I had found them sooner! " July 30, 2025 5.0 With such terrific support and a terrific product I would say its been terrific. \[sensitive content hidden\] encouraged me to just take one step at a time..... so i am trying to do that. \[sensitive content hidden\] was so patient and walked me through everything so it was set up well. It is very rare to find this based on my experiences! Pros After trying a year with Lodgify and a few months with Hospitable I was ready to skip PMS's all together. OR thinks of everything! There is a lot to know but the support is so helpful and encouraging unlike any of the others i worked with! ALso, it is less expensive! Cons The amount of information to learn~ the capabilities are so incredible but its overwhelming to learn it all. Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing OwnerRez Because you were recommended by another host. Switched from [Lodgify](https://www.capterra.com/p/131924/Lodgify/) First, we lost all VRBO business! 2nd, it didn't have the ability to do as many things as OR. 3rd, you are less expensive. Review Source HR Harold R. Owner Real Estate Used the software for: Less than 6 months ### "ProConnect with OwnerRez is Wonderful " November 14, 2025 5.0 So far we have finished the onboarding process with great help from \[sensitive content hidden\]. She was so patient with us and provided great support through helpful OwnerRez support articles and screen sharing. \[sensitive content hidden\] was a lifesaver! Pros We liked the value for the money. The software is amazing and \[sensitive content hidden\] help with the Onboarding Process was so supportive. Would highly recommend taking advantage of the OwnerRez's team of professionals helping to make the listing process so seamless. Cons The learning curve is high but the more times you go into the program you learn to navigate everything faster. Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing OwnerRez The price and also the reviews were the important factors Review Source CH Clarissa H. Owner Hospitality Used the software for: Less than 6 months ### "Robust and Customizable PMS" April 2, 2025 5.0 Pros OwnerRez is a great PMS for our six properties with the ability to manage everything in one place. We are slowly working through the last bits of set-up, but so far, the automation of a signed rental agreement and payment taken at the time of booking is already helping with our workload for direct bookings. we love the ability to customize most everything and set triggers and automation of many tasks. There is probably more that the software can do for us that we'll learn about as time goes on. Thank you, OwnerRez! Cons There is a steep learning curve at times due to the extensive customization available, but that only speaks to the software's robust capabilities. The Support Center, Forums, and even an unofficial OwnerRez Facebook group quickly resolve questions. In the event that tech support is necessary, they are responsive via email and detailed in their explanations - super helpful! Alternatives considered [Hospitable.com](https://www.capterra.com/p/189280/smartbnb/) Reason for choosing OwnerRez OwnerRez had a long-time, reputable track record of good performance, expressed by other vacation rental owner/managers to be a reliable PMS. Switched from [eviivo](https://www.capterra.com/p/66294/eviivo-suite/) We felt Eviivo was limited in features and not user-friendly. Review Source CS Carla S. Owner Entertainment Used the software for: Less than 6 months ### "A Perfect Match" May 22, 2025 5.0 Great! Easy to sign up, great support system. Helpful page set up tutorials. Onboarding call in a very timely manner. Very courteous. Pros Definitely 5 Stars! The system is streamlined, easy to use, very effective and a time saver. You have options and are not locked into only one choice. The support team is excellent and responds quickly. Cons I have not found any cons with the program. It was easy set up, great support on the website and follow up from OwnerRez. Alternatives considered [Bookingmood](https://www.capterra.com/p/266223/Bookingmood/) Reason for choosing OwnerRez The control provided to the owner of the property. The choice of full integration or calendar integration only. Review Source VR Verified Reviewer Admin Hospitality Used the software for: Less than 6 months ### "Switch to OwnerRez!" January 31, 2025 5.0 Pros We have been extremely satisfied with OwnerRez. After transitioning from another software, Jen provided assistance with the ProTransfer and ProConnect services, making the process seamless. We highly recommend utilizing these services from the start for a smooth and efficient setup. OwnerRez has proven to be the perfect solution for our needs, and we recommend it to others. Cons OwnerRez doesn't have a phone number to call and talk with someone. However, you can schedule a meeting with one of the OwnerRez team members which is good. Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/)[Beyond](https://www.capterra.com/p/225855/Beyond-Pricing/)[Guesty](https://www.capterra.com/p/159377/Guesty/)[Lodgify](https://www.capterra.com/p/131924/Lodgify/) Reason for choosing OwnerRez OwnerRez is affordable and offers many integrations that work for our business. Switched from [Lodgix](https://www.capterra.com/p/114032/Lodgix-com/) Lodgix has an outdated interface that makes it difficult to make changes efficiently. Lodgix imposes hidden channel fees, which, when combined with the monthly subscription cost, make it more expensive than many competitors. They offer limited integrations, restricting its flexibility and functionality compared to other options. Review Source KG Kareem G. Founder Hospitality Used the software for: Less than 6 months ### "Powerful Software with more room to grow" March 18, 2025 5.0 Great experience overall! I'm already getting a lot out of the software, and I’ve only scratched the surface of its full capabilities. Every time I use it and discover something new, I think, 'They've thought of everything!' Looking forward to continuing to use OwnerRez as I grow my portfolio. One feature I’d love to see is AI-powered messaging—this would take an already incredible product unstoppable. Pros Robust feature set, great onboarding support. Direct and reliable integrations with Airbnb and VRBO. Powerful messaging capabilities. Cons Lack of mobile app, lack of native AI to help increase the speed in which hosts can respond to ad-hoc messages. Switched from [Hospitable.com](https://www.capterra.com/p/189280/smartbnb/) OR has better API integrations, especially with VRBO. Review Source KC Karina C. Owner Real Estate Used the software for: 1-2 years ### "Training support " January 30, 2025 5.0 Good very patient with going through all applications Pros Ease of using app, once you learn. Has good reporting features Cons Support is prompt via email and always guide you to learning videos. I would like to see human support in addition that we could hire to get things set up further. Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing OwnerRez Price, ease of starting and customer service Switched from [Lodgify](https://www.capterra.com/p/131924/Lodgify/) Very difficult to use , lacking any type of support Review Source Robert W. Managing Partner Computer & Network Security Used the software for: 2+ years ### "Great STR portal" March 4, 2026 5.0 I signed up to prevent double bookings but learned quickly that they had a lot more to offer. Their staff is very helpful. Pros Synchronized bookings between Airbnb, VRBO, Booking.com etc Unified messaging with renters Access to their damage insurance Cons In the beginning it can be confusing because of the amount of things they offer. But their training and support is great. Review Source CJ Caitlin J. Property Manager Utilities Used the software for: Less than 6 months ### "Real help, not just a response" March 30, 2026 5.0 Pros Customer support - I reached out to OwnerRez support to help me build out a workflow, and they were honestly incredible. I’m still pretty new to OwnerRez and didn’t really know how to set things up. I just knew what I wanted the end result to be. Instead of a generic reply, they actually helped me think it through and build a real system. Everything was broken down step by step in a way that made sense, and you could tell they genuinely cared about helping me get it right. It didn’t feel like support just trying to respond... it felt like someone working with me to figure it out. Cons not sure yet. I am still newer to OwnerRez and I have a lot to learn. I do wish they had an app, but I was able to create a shortcut to add to my iphone that works great. Switched from [Hospitable.com](https://www.capterra.com/p/189280/smartbnb/) We wanted to be able to scale our company Review Source Lesia B. Property manager Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Great customer service " February 27, 2026 5.0 Service has been outstanding. The program seems easy to operate and they have helpful videos if I get stuck and can’t figure it out. Very quick response times if I can’t find an answer to a question online. The value is also good compared to others I looked at when shopping around. Highly recommend. Pros Customer support has been great, very responsive to questions or concerns. Loved the 1 hour video call, really helpful in getting started with the program. Everyone has been patient and very helpful. Cons Not many choices for a template with hosted websites. Only three choices available. Would’ve loved to have more to choose from. Review Source sL steve L. owner Hospitality Used the software for: 1-2 years ### "Real people behind this business!" October 15, 2025 5.0 We began using OwnerRez to power our STR site about two years ago and can't say enough good things about customer service, functionality, and overall ease. They keep innovating too to stay ahead of industry growth as the big box shops AI and price guests and owners out of existence. Keep it up OR! Pros There are real people behind this business! OwnerRez is a great solution for owners trying to get their STR's found and reduce unnecessary costs for owners AND guests. Cons Two years in - I have no "liked least". The other day I had a situation where I needed to eliminate a security deposit request, couldn't find out how, and my support ticket came back in under 24 hours with incredibly clear instructions that I should have thought to look at. Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/)[DoorLoop](https://www.capterra.com/p/211768/DoorLoop/)[Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing OwnerRez functionality, ease, price were key factors Review Source JP Jessica P. owner Real Estate Used the software for: Less than 6 months ### "Start-up review" August 2, 2025 5.0 Overall I do not have any complaints! The customer service is some of the best I have experienced with a company in a long time! Pros The personalized customer service for start up was amazing and beyond helpful! \[sensitive content hidden\] my onboarding specialist was the best! Cons OwnerRez is extremely in depth, a little intimidating at first but the more comfortable with it I got I think it is the superior property management software! Alternatives considered [Hospitable.com](https://www.capterra.com/p/189280/smartbnb/) Reason for choosing OwnerRez recommendation from other property manager Review Source LR Laddavone R. Partner Real Estate Used the software for: Less than 6 months ### "Loving OwnerRez!" March 2, 2026 5.0 OwnerRez has been great and has simplified the management of my STR which used to be a very stressful ordeal for me. Once you learn them, the features are very intuitive and easy to manage multiple listings in various sites all in one platform. Does not get better than that. Pros I like to have all features and ease of management, guest communication, security, and tools all in one place and OwnerRez is exactly what I was looking for and its great value for the money. The help assistance is amazing and trainer \[sensitive content hidden\]) is super knowledgeable and easy to work with. Cons It is a lot to learn but that is expected with all the great features that is needed in a complex industry. Review Source CS Colin S. Digital Conversion and AI Specialist Marketing and Advertising Used the software for: Less than 6 months ### "\[sensitive content hidden\] from Support Deserves a Medal" April 30, 2025 5.0 OwnerRez has been a great platform for managing vacation rentals, but what really makes it stand out is the level of care from their team. Especially \[sensitive content hidden\]. He’s been my go-to every time I’ve needed help, and it’s clear he knows the platform inside and out. It’s rare to get this kind of support these days, and it genuinely makes the whole experience better. Highly recommend OwnerRez if you’re looking for a reliable system with stellar support. Pros What I’ve loved most about OwnerRez is hands down the support. Every time I’ve hit a wall or had a technical hiccup, \[sensitive content hidden\] from the support team has come through in a big way. Not only does he respond quickly, but he also explains everything clearly and gives me a step-by-step plan so I never feel stuck. Honestly, having someone like \[sensitive content hidden\] on the other end makes all the difference when you’re trying to keep things moving. Outside of support, the platform itself is solid. It does exactly what we need to manage multiple vacation home properties. Updating listings, managing bookings, and keeping things running smoothly is all very intuitive once you get into it. There’s also a great knowledge base if you ever want to dig into something yourself. Cons There was a moment where I ran into some trouble trying to implement custom code for a design update. But even that turned into a positive. \[sensitive content hidden\] didn’t just help fix the issue, he actually gave me an even better workaround that made the whole process simpler and more effective. So yeah, it started as a “con,” but with support like that, it barely even counts. Review Source KS Kristine S. Shor Term Rental Owner Real Estate Used the software for: Less than 6 months ### "Owner Rez gives you the confidence and the tools to run your own business" April 24, 2025 5.0 FABULOUS!! They took the time to make sure I understood how to use all the options and then verify you set them up correctly. Pros Owner Rez provides everything you need to run your short term rental from the automatic triggers to communicate with your guests to the BEST onboarding team that will spend all the time it takes to help you understand and set up your account to make sure everything is running properly! Cons The only downside (if you can call it that). They provide you with so many options that it can be a little overwhelming. Review Source RSR Rishi Singh R. Client Consultant Hospitality Used the software for: I used a free trial ### "Good app easy accessibility " April 24, 2025 5.0 Pros It’s very easy to understand the data that this one provides me. I’m happy to use this for my properties Cons There’s no cons as of now. I’m understanding all the components of the app and it’s pretty handy for me. Review Source BR Bethany R. Owner Real Estate Used the software for: Less than 6 months ### "Tucked Away Cabin" February 23, 2025 5.0 This is my first property. I feel like it's going to be very good once everything is in place. Pros I like the many features that this program has to offer. Cons A bit overwhelming at first. There should be specific directions to NOT go do profiles on VRBO and Airbnb because you can just upload from Ownerrez. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.