# OwnerRez Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is OwnerRez the right Hospitality Property Management solution for you? Explore 259 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/100831/OwnerRez/reviews --- OwnerRez 4.9 (259) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of OwnerRez Ease of use 4.7 Customer Service 4.9 ## Pros and Cons in Reviews AW Andrew W CEOHospitality, Self-employedUsed the software for: 1-2 years. “The platform also does everything I need right now – channel management, automation, payments and guest communications – and gives me room to grow as I get more advanced.“ January 17, 2026 Kim E Owner - Property Manager-in-ChargeHospitality, Self-employedUsed the software for: More than 2 years. “The property management reporting capabilities had been lagging.“ January 28, 2026 Anna K Founder and OperatorHospitality, Self-employedUsed the software for: More than 2 years. “Account restoration was completed within hours, which saved significant rebuild time and allowed me to relaunch my direct booking site in just three days.“ March 2, 2026 JT Jessica T OwnerReal Estate, Self-employedUsed the software for: Less than 6 months. “A little difficult to know where to go if you aren't very tech savvy - I use several CRMs as part of my job and still find the platform a little difficult to navigate.“ January 13, 2025 HS Haley S Operations ManagerReal Estate, 11 - 50 employeesUsed the software for: More than 2 years. “It is user friendly, updated constantly with new changes to the industry and takes care of anything and everything you would ever need as a sole landlord or large property management company - from quotes, to bookings, to payments, to monthly statements and so much more.“ July 21, 2025 LN Laura N OwnerReal Estate, 2 - 10 employeesUsed the software for: 1-2 years. “I have no complaints about the system itself. Since I have been using is (4 years), it has gone up in price, which is disappointing.“ April 30, 2025 Anna K Founder and OperatorHospitality, Self-employedUsed the software for: More than 2 years. “As the owner of Kenyan Furnished Rentals LLC, I recently relaunched our direct booking website using OwnerRez’s Hosted Website platform, and the experience has been exceptional.“ March 2, 2026 Axel K CEOHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “For example there's no way to let the guests automatically update their email address.“ September 14, 2024 ## Showing most helpful reviews Showing 1-25 of 259 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Dawn K. ceo Hospitality Used the software for: I used a free trial ### "Fabulous!!!" December 2, 2025 5.0 FUN, I feel like the onboarding process was easier than expected. \[sensitive content hidden\], you are the best, thanks for your patience. Pros The Onboarding staff were all so friendly and helpful, they actually made it fun. Now that I'm up and running, OwnerRez is wonderful. It make managing my properties effortless. I'm impressed with how efficient the employees and tools. Hip hip hooray so happy picked the righ Property Management System!!! Cons So much to offer yet a little scary to get started. The onboarding team made the process easy and got back immediately when needed. Switched from [Guesty](https://www.capterra.com/p/159377/Guesty/) the platform was closing and the new platform charges 1% of business Review Source VR Verified Reviewer CoOwner Real Estate Used the software for: 2+ years ### "Five Years of Excellence with OwnerRez" September 13, 2025 5.0 We used OwnerRez for five years and it completely transformed how we managed our rental. From booking management to guest communication, financial syncing, and payment processing, everything worked seamlessly. It gave us peace of mind knowing we had a reliable, all-in-one system with outstanding support behind it. OwnerRez allowed us to focus less on admin and more on giving our guests a great experience. Pros Everything about the platform is top-notch. The API integrations with Vrbo, Airbnb, and Booking.com were seamless, and syncing with QuickBooks kept our financials clean. Their CRM, automated guest communications, renter agreements, credit card processing, and website development tools made running our Outer Banks STR smooth and professional. The customer service team was always fast, knowledgeable, and genuinely helpful. Cons Honestly, nothing significant. Like any robust platform, there’s a learning curve at the beginning, but once you’re up and running, it’s extremely intuitive. Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing OwnerRez Pricing & Transparency •OwnerRez uses straightforward, usage-based pricing that’s very cost-effective for single or small-portfolio STR owners. •Guesty tends to be priced for larger property managers and can get expensive (higher monthly minimums, per-property fees, add-ons). 2.Flexibility & Customization •OwnerRez gives you full control over renter agreements, custom email templates, integrations, and automation. •Guesty is powerful but less customizable at the granular level; it’s more of a pre-set system geared toward scaling operators. 3.Financial & Accounting Tools •You highlighted syncing with QuickBooks, seamless CC processing, and detailed reporting — OwnerRez excels here. •Guesty’s accounting side is more limited unless you buy add-ons or use third-party connectors. 4.Customer Service •OwnerRez is widely praised for responsive, knowledgeable support that feels personal. •Guesty, as a larger platform, often gets feedback about slower or less personalized support. 5.All-in-One Value •OwnerRez bundled website development, CRM, renter agreements, channel management, and direct integrations in one package. •Guesty sometimes requires bolt-ons or external tools (and higher costs) to cover the same ground. 6.Ownership & Control •With OwnerRez, you “own” your setup (your website, your automations, your contracts). •Guesty acts more like a managed layer on top of your channels, which can be less appealing if you want autonomy. Review Source GR Guillermo R. Owner Hospitality Used the software for: 1-2 years ### "it works but needs a lot of improvement " March 14, 2023 3.0 Pros The system works that it is important and their pricing it is competitive something that I appreciate but the system needs a lot of improvement Cons I would love to get hear by OwnerRez. We have problems because we can't get response from customer support. They are telling us that the problem is our something that it is not and every time we need something we got no answer. I would like to SPEAK with them but they don't even provide a phone number to users ( you can imagine) , also many promised things are not complete . I would like to tell all of this directly to them but it is impossible. Maybe once you put this kind of " reviews" they can hear you Switched from [CiiRUS](https://www.capterra.com/p/134175/CiiRUS/) it works better Review Source Kristie M. Owner Leisure, Travel & Tourism Used the software for: 2+ years ### "#1 Property Management Software " January 28, 2026 5.0 Love them and know they are working hard to make their program a one stop shop with their integrations and updates. Pros Their software is so customizable you can make it do anything. Their customer service is how future customer service will be conducted. They are way ahead of their time in everything. Cons Their program is a little less user friendly when you first start using it but once you get the hang of it, it's so powerful. Review Source NW Natalie W. Owner Hospitality Used the software for: Less than 6 months ### "Such an amazing PMS- I wish I had found them sooner! " July 30, 2025 5.0 With such terrific support and a terrific product I would say its been terrific. \[sensitive content hidden\] encouraged me to just take one step at a time..... so i am trying to do that. \[sensitive content hidden\] was so patient and walked me through everything so it was set up well. It is very rare to find this based on my experiences! Pros After trying a year with Lodgify and a few months with Hospitable I was ready to skip PMS's all together. OR thinks of everything! There is a lot to know but the support is so helpful and encouraging unlike any of the others i worked with! ALso, it is less expensive! Cons The amount of information to learn~ the capabilities are so incredible but its overwhelming to learn it all. Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing OwnerRez Because you were recommended by another host. Switched from [Lodgify](https://www.capterra.com/p/131924/Lodgify/) First, we lost all VRBO business! 2nd, it didn't have the ability to do as many things as OR. 3rd, you are less expensive. Review Source KG Kali G. Vacation Rental PM Real Estate Used the software for: Less than 6 months ### "OwnerRez is Amazing!" September 9, 2025 5.0 It has been a fantastic experience! I love everything that you can do with this system - down to the smallest detail! I appreciate the hand holding while users are getting up to speed on each specific area throughout the site. Its a genius tool and its worth every penny! Pros OwnerRez is such a fantastic system that streamlines and makes my job so much easier. The staff support is the best I have seen! When I ask questions or need assistance they are always so quick to respond and help! Even after a few messages back and forth they are still so kind and gracious while I am learning and trying to understand the process! Every single host has gone above and beyond to help me through this adjustment! Cons I wish there was a phone app for this site - I do feel like I need to lean on the Airbnb/VRBO notifications in order to stay up on the guest communications - I don't want to miss anything so until I can make sure it's all covered then I cannot full let go of the other platforms! Switched from [Hospitable.com](https://www.capterra.com/p/189280/smartbnb/) OwnerRez had Owner Portals and I felt like that was crucial for my team! Review Source DM Danny M. Owner Hospitality Used the software for: 6-12 months ### "Tough start with great results" July 21, 2025 5.0 My overall experience has been great. Now that the growing pains are mostly behind me I am able to manage my listings. Pros I love that it’s very robust and has a ton of features that many other PMS systems do not. They also integrate in with more than any other PMS. Cons The worst thing about OwnerRez is the learning curve. It was extremely difficult getting started with them. Even though they did offer one on one training. It took me a few of them and many hours to get the hang of it. Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing OwnerRez Because they’re one of the most robust software companies out there. I heard they were difficult to get adjusted to but once you learn the ropes that they are amazing and I would agree. Switched from [Hospitable.com](https://www.capterra.com/p/189280/smartbnb/) They did not have all the features to be able to grow into a larger company Review Source RD Rolf D. Managing Member Hospitality Used the software for: Less than 6 months ### "Solid Platform" July 22, 2025 5.0 The onboarding was thorough. Even when I wanted to rush forward with making it live \[sensitive content hidden\] made sure we took the time to make sure everything was implemented correctly. Pros I'm relatively new to the software. It appears to me to be very robust and have received comments when integrating with other software that it is very quick. It's a solid foundation for my business and with 3rd party apps I've been able to streamline my business to remain competitive. Cons This isn't a critique of OwnerRez as so much as Booking.com. I'm looking forward to OwnerRez mastering pushing data into Booking.com. At the same time I understand Booking.com doesn't make it easy. Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing OwnerRez It fit my needs better. Guesty was more expensive and seemed to be geared towards larger property management companies that manage hundreds of listings. Switched from [iGMS](https://www.capterra.com/p/157033/iGMS/) OwnerRez is more robust. The ability to sync Quickbooks was important to me also. Review Source Carl P. Owner Hospitality Used the software for: 2+ years ### "Outstanding Job- Would Highly recommend OwnerRez " January 20, 2025 5.0 From the time I booked our first meeting, timeframe was established and everything was ontime and on budget. Pros They were outstanding to work with, they set expectations on timelines and mett them, Cons Really not much- at all- if anything it was you needed to scheduled a call but overall that was the best way to meet and discuss issues & concerns. Alternatives considered [BrightSide](https://www.capterra.com/p/168870/BrightSide/) Reason for choosing OwnerRez I recently switched to OwnerRez, and I'm really happy with the results. It's easy to use, and the community and monthly webinars are very helpful. But the best part is that the OwnerRez staff really understands my business and the issues that arise. Switched from [Lodgify](https://www.capterra.com/p/131924/Lodgify/) In 2022, we moved to another property management system. But we were forced to move back to OwnerRez three months later because we needed an API for a more modern, updated website. OwnerRez is a better technology stack, and we don't plan to leave again. In fact, we've now migrated our website to OwnerRez as well. Review Source HR Harold R. Owner Real Estate Used the software for: Less than 6 months ### "ProConnect with OwnerRez is Wonderful " November 14, 2025 5.0 So far we have finished the onboarding process with great help from \[sensitive content hidden\]. She was so patient with us and provided great support through helpful OwnerRez support articles and screen sharing. \[sensitive content hidden\] was a lifesaver! Pros We liked the value for the money. The software is amazing and \[sensitive content hidden\] help with the Onboarding Process was so supportive. Would highly recommend taking advantage of the OwnerRez's team of professionals helping to make the listing process so seamless. Cons The learning curve is high but the more times you go into the program you learn to navigate everything faster. Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing OwnerRez The price and also the reviews were the important factors Review Source AE Abbie E. Owner Hospitality Used the software for: 1-2 years ### "Great, robust tool for owners" May 15, 2025 5.0 Pros Once you set it up, it works beautifully. I love the integrations and it really helps me run my single str. Cons It is quite complicated at first and requires a fair amount of technical expertise. Alternatives considered [Beyond](https://www.capterra.com/p/225855/Beyond-Pricing/)[Hostfully](https://www.capterra.com/p/187827/Property-Management-Platform/) Reason for choosing OwnerRez Pricing, features and availability of a rental agreement Review Source Kelly C. Owner Real Estate Used the software for: Less than 6 months ### "EXCELLENT ONBOARDING PROCESS" January 6, 2025 5.0 Hi \[sensitive content hidden\] , I just wanted to take a moment to thank you for your incredible support during our onboarding process with OwnerRez. Your patience, expertise, and willingness to go the extra mile truly stood out and made all the difference. Navigating new systems can sometimes be overwhelming, but you managed to make the experience smooth and manageable. Your deep knowledge of the platform and clear explanations helped us grasp the process so much better. We are so grateful for your assistance and feel confident moving forward thanks to your help. Please know that your efforts did not go unnoticed, and we deeply appreciate everything you’ve done for us. Thank you once again for being such a fantastic guide and resource. Warm regards, Kelly and \[sensitive content hidden\] Pros Cons nothing at all, pretty happy with OwnerRez Switched from [Hostaway](https://www.capterra.com/p/152433/Hostaway/) They had horrible owner reporting, not enough data and too confusing with their formulas Review Source JT Jessica T. Owner Real Estate Used the software for: Less than 6 months ### "Great platform for managing everything in one place" January 13, 2025 5.0 Overall I am very satisfied, \[sensitive content hidden\] was wonderful to help with training and onboarding. Pros Love that it combines all the platforms in one place. Cons A little difficult to know where to go if you aren't very tech savvy - I use several CRMs as part of my job and still find the platform a little difficult to navigate. The website options could use some better customizations. Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/)[Guesty](https://www.capterra.com/p/159377/Guesty/)[Hootsuite](https://www.capterra.com/p/121701/HootSuite/)[Lodgify](https://www.capterra.com/p/131924/Lodgify/) Reason for choosing OwnerRez I felt it was the best value, and accomplished many of the items on my wish list. Review Source NR Nicole R. Owner Hospitality Used the software for: 2+ years ### "Good functionality Good Pricing" November 20, 2025 5.0 Excellent. Easy to figure out how to do things. Excellent customer aka human customer support. Makes managing multiple properties a breeze. Pros Robust functionality at an excellent price point. Once you figure out how you want to use it - it becomes plug and play. Cons No app available. Easy to work without an app but when on the road having an app would be beneficial. Review Source MZ Marcella Z. Instructor Fine Art Used the software for: 2+ years ### "Wonderful product for short term hosts." June 12, 2025 5.0 I highly recommend OwnerRez to people when given the opportunity, as it has helped streamline and automate our business. Also, you are able to run a wide variety of reports. Pros Excellent and customizable product and functions for managing our STR. If I ever have a question or a need, their tech support is stellar. They are patient and thorough. There is a setting for automatic good reviews and delayed reviews, which can be helpful if you've had a problem guest. It syncs well with Airbnb and other platforms, so you can manage your listing from one place. Also, you can have a dedicated website through them, as well as integrate your smart locks and send custom lock codes to your guests. Cons I have not experienced any cons in the 2-3 years I've used OwnerRez. It takes a while to learn everything, but that's because there is so much you can do with it. Review Source TA Theresa A. Owner Manager Hospitality Used the software for: 1-2 years ### "Owner Rez is a Game-Changer for Short-Term Rental Owners" April 14, 2025 5.0 OwnerRez is a significant tool in my short-term rental business. It isn't just another software — it's a control center that puts me in charge. From managing bookings and guest messaging to syncing with multiple OTAs, it gives me real power over the details while working within Airbnb and VRBO's systems and guidelines. What really stands out? The ongoing training and webinars. OwnerRez wants you to succeed — they invest in your understanding of the platform so you can squeeze every drop of value from it. If you're serious about running your STR business like a business, and not just a side hustle, OwnerRez gives you the tools, support, and control to do it. Pros OwnerRez offers monthly webinars and Q&A. I try to attend as many of these as possible to learn more about the many features available. I love OwnerRez, but I'm sure there are SO many features I haven't begun to take advantage of. Cons I am not sure why you REQUIRE a con... OwnerRez is incredible. It might not be as "pretty" as other options, but the functionality is amazing. Review Source SW Sandy W. Owner Operator Hospitality Used the software for: 2+ years ### "Great Staff" May 21, 2025 5.0 Great. Owner Rez always follows up if I have not replied to let them know that all is sorted. Great staff. Pros Helpful Staff, always accurate and concise with information. Love the screen shots as they are a time saver! Cons Unable to chat on the phone. I feel phone chat enables the area of concern to be fully understood and thus save time. Review Source RB Ryan B. Owner Real Estate Used the software for: 1-2 years ### "Ownerrez has been pivotal to our success" April 25, 2025 5.0 From initial setup to ongoing maintenance and customer support, OwnerRez has truly allowed us to be successful in our first STR. I think the OwnerRez staff and support team is probably their greatest strength. Whenever I ask a question, not only do they answer the question thoroughly but also take the time to review my listing and preferences to give specific insight and suggestions on adjustments I can make to address my problem/question. This takes extra time on their end, but is why their product is so good. Pros The quality of OwnerRez is top notch. All functionality seems to work flawlessly, and if there are any questions the support team is quick to respond and gives thorough feedback. Cons I would love to see additional functionality and customization options with the hosted websites. Review Source AA Allison A. Owner Hospitality Used the software for: 6-12 months ### "AMAZING CUSTOMER SERVICE (I see you \[sensitive content hidden\])!" January 30, 2026 5.0 Customer service \[sensitive content hidden\] responds in record time and makes the learning process manageable. Pros The customer support is truly the best! I receive answers to my questions in minutes to a couple hours. Can't ask for more. Cons It takes time to learn how to utilize the platform optimally. There is no continuous chat option within the platform if a guest makes a direct booking. Review Source JS James S. Owner Hospitality Used the software for: Less than 6 months ### "Impressed with OwnerRez" November 15, 2024 5.0 Just starting with two properties to get oriented. I will be adding another six. It is still too early in my experience but so far I am impressed. Pros Comprehensive solution to managing multiple property integrations with multiple channels. Excellent integrations with other 3rd party solutions; e.g. automatic code generation & management ofschlage Encode locks, dynamic pricing platforms (I use Beyond), etc. Excellent tutorials and education; I was particularly impressed with the 1.5 hours they spend on a video call to orient me and jump start onboarding. The rep was very knowledgeable. Cons There is a lot of work to prep the listings for communication with the various listing channels (API.) I suspect that is just the way it is with any platform. OwnerRez seems powerful and as with anything like this, there is a learning curve to become proficient and efficient. I would like to have option for additional one-on-one tutorials. Alternatives considered [iGMS](https://www.capterra.com/p/157033/iGMS/) Reason for choosing OwnerRez Reviews and ratings from others, free trials Review Source MM Marian M. Owner Manager Real Estate Used the software for: Less than 6 months ### "\[sensitive content hidden\] in OnBoarding makes learning OwnerRez so easy" June 14, 2025 5.0 Pros The service that \[sensitive content hidden\] gave in on boarding was second to none. It is clearly a very well thought out platform. Everything seems to be streamline and they seem to be continuing to improve and develop extra ways that owners can help landlords. Cons I don’t have complaints. Everything is going smoothly, however, I trust that if there is any concerns, owner, Rez will be there to help me. Review Source KS Karen S. na Hospitality Used the software for: Less than 6 months ### "Amazing Program" May 7, 2025 5.0 Pros OwnerRez platform is a great tool for individuals who want to manage their own property! The support team is friendly and very knowledgable regarding their platform and VRBO/Airbnb platforms. There are plenty of help tutorials and instructions to assist in building your site. If you are a newcomer to property management - I highly recommend ProConnect. Cons There is nothing at this point that I least like regarding OwnerRez Review Source BR Bethany R. Owner Real Estate Used the software for: Less than 6 months ### "Tucked Away Cabin" February 23, 2025 5.0 This is my first property. I feel like it's going to be very good once everything is in place. Pros I like the many features that this program has to offer. Cons A bit overwhelming at first. There should be specific directions to NOT go do profiles on VRBO and Airbnb because you can just upload from Ownerrez. Review Source VR Verified Reviewer Co-owner Hospitality Used the software for: Less than 6 months ### "OwnerRex is all you need!" August 18, 2024 5.0 Fantastic! Definitely the best channel manageement system end-to-end with a superlative support team. Pros Effectively managing a short term rental is complicated. I did a lot of research and even tried another channel management system before settling on OwnerRez. It's a very powerful platform for not only channel management but, through its best-of-breed integrations, facilitating every aspect of your SRT business. Most importantly, they provide the best support I have encountered for any software product -- full stop. Beyond extensive online support, they are behind you every step of the way with insightful answers and suggestions that that make it clear you are dealing with a team with deep knowledge of and passion for the STR business. Cons There is nothing not to like. As with any business software, you get out of it what you put in, but the effort will pay dividends if you are serious about optimizing your STRs. Alternatives considered [Guesty Lite](https://www.capterra.com/p/169863/Your-Porter-App/)[Hostfully](https://www.capterra.com/p/187827/Property-Management-Platform/)[Hosthub](https://www.capterra.com/p/171809/Hosthub/) Reason for choosing OwnerRez Better features, price, support and reviews. Switched from [Lodgify](https://www.capterra.com/p/131924/Lodgify/) More features and better software support. Review Source KH Kelly H. Operations Manager Real Estate Used the software for: Less than 6 months ### "Owner Rez New Client Experience" November 20, 2024 5.0 Owner Rez has far exceeded my expectations. I've onboarded with many different companies for different business solutions and this was hands-down the best experience I've ever had on a product I was very green with to start. Pros The onboarding experience was incredible. I was shocked at not only the functionality that it offered, but how quickly \[sensitive content hidden\] was able to teach me to navigate everything. She was thorough, and she took ALL the notes for me and gave me step-by-step instructions for each thing I needed after the call to set things up exactly how I want them. It was nice to be able to focus fully on learning the system since she was tracking all my action-items for me. Cons Nothing comes to mind, I am so sure I made the right choice! 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