# Page 2 | OwnerRez Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is OwnerRez the right Vacation Rental solution for you? Explore 261 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/100831/OwnerRez/reviews --- OwnerRez 4.9 (261) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of OwnerRez ## Showing most helpful reviews Showing 26-50 of 261 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Anna K. Founder and Operator Hospitality Used the software for: 2+ years ### "“Restored in Hours, Live in Days — Exceptional Support”" March 2, 2026 5.0 As the owner of Kenyan Furnished Rentals LLC, I recently relaunched our direct booking website using OwnerRez’s Hosted Website platform, and the experience has been exceptional. Their team restored my previous account within hours, which saved me days of rebuilding and allowed us to go live in just three days. The support has been fast, thorough, and incredibly clear — even during the 14-day trial period. Special thanks to \[sensitive content hidden\] for her detailed follow-up and structured guidance after our call. OwnerRez’s templates are simple, professional, and functional. They prioritize stability and usability over unnecessary complexity, which is exactly what a growing, service-driven business needs. Reliable platform. Outstanding support. Highly recommended. — Kenyan Furnished Rentals LLC Pros Outstanding customer support and onboarding experience. The 14-day free trial gave me full access to build and relaunch without pressure, and the Jumpstart call was incredibly valuable. \[sensitive content hidden\] provided detailed, structured follow-up after our session, and additional support team members handled post-launch tickets quickly and clearly. Account restoration was completed within hours, which saved significant rebuild time and allowed me to relaunch my direct booking site in just three days. The hosted website templates are clean, stable, and purpose-driven — designed to get you operational fast without unnecessary complexity. Cons The platform can feel a bit overwhelming at first because it’s feature-rich and very configurable. There’s a lot of power under the hood. However, the documentation, video tutorials, and responsive support team make the learning curve manageable. Once you understand the structure, it becomes extremely efficient. I was able to relaunch my website in three days using their Hosted Website platform, which speaks to how quickly you can move once you’re oriented. Review Source CL Cherie L. Founder Hospitality Used the software for: 1-2 years ### "BEST CUSTOMER SERVICE EVER!!!!" May 16, 2026 5.0 I spent a tremendous amount of time researching booking software before launching Pure Salt Properties, and choosing OwnerRez was one of the smartest business decisions I made. The software itself is incredibly powerful. The level of automation, integration, customization, and detail it offers allows me to create a true guest experience — not just manage bookings. From guest communication and smart lock integrations to custom financial reporting for my CPA, OwnerRez has the flexibility to truly fit the way my business operates instead of forcing me into a typical cookie-cutter system. But what truly sets OwnerRez apart is the customer service. Their support team is honestly unmatched. Anytime I have had an issue, felt overwhelmed, needed help onboarding units, fixing error codes, customizing reports, or learning new features, they have always been there. Fast responses, patient guidance, video calls, direct help with my CPA — they consistently go above and beyond without nickel-and-diming for support. I have never received a bill from them for help! In today’s world, it is rare to find a software company that backs up their product the way OwnerRez does. I am heavily dependent on this software to run my business, and knowing their team is always there to support me gives me tremendous confidence. Outstanding software. Even better people behind it. Pros Integration capabilities and Customer Service- unmatched!!!!! I have to include - I have made a couple of requests for “add-ons” and each time, they welcomed my input and let me know they would heavily consider my ideas- noting they would run it by the development team- WOWZERS!!! Cons ABSOLUTELY NOTHING- I have everything positive to say about OwnerRez. They are the model of excellence! Review Source Kim E. Owner - Property Manager-in-Charge Hospitality Used the software for: 2+ years ### "So glad I found OwnerRez!" January 28, 2026 5.0 From startup through my growth to managing 25 homes as a licensed PM (and still growing), OwnerRez product stability, features and support heve kept up with me every step and hurdle along the way. Their support team is top notch! Always quick to respond with helpful answers. So glad I found OwnerRez! The product, their teams and the amazing community of users is the BEST!! Pros OwnerRez is the most robust and stable Property Management Software platform that I have found, and at a fair price. The depth of features for direct and channel bookings alike is unmatched. And they are continuously building great features and Ai capabilities. Cons The property management reporting capabilities had been lagging. However they just had a complete rebuild of the reporting, that I am about to implement. Can't wait! Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing OwnerRez Guesty was glitchy even in the testing phase. Didn't seem stable and focused moreso on channel integration bookings than features for direct bookings. Switched from [Vacation Rental Desk](https://www.capterra.com/p/104510/Vacation-Rental-Desk/) Needed more depth of features at the time.especially for direct bookings and sms triggered message capabilities. Review Source AW Andrew W. CEO Hospitality Used the software for: 1-2 years ### "Excellent Support - Even for a Single Property Owner" January 17, 2026 5.0 Overall, my experience has been excellent. I can’t compare feature-for-feature with other PMS platforms because OwnerRez is the only one I’ve used, but I chose it after extensive research and I’m very glad I did. The combination of powerful functionality and genuinely outstanding support has given me confidence to run my rental professionally despite being a small, overseas owner. I would absolutely recommend OwnerRez to anyone looking for a property management system – especially if you value responsive, knowledgeable human support alongside robust software. Pros The biggest reason I chose OwnerRez was the quality of customer support. A property management system has so many levers, settings and integrations that you’re always going to need guidance, and \[sensitive content hidden\] and the wider team have been exceptional. In most cases I get a clear, practical response within 24 working hours, not just links to help articles but real answers that solve the issue. I’m only a single-property owner, so in commercial terms I’m probably the lowest priority customer – yet I’ve always been treated as if my business genuinely matters. Managing a house in Antigua while living in the UK adds extra complexity, especially as most of their customer base is US-focused, but the team consistently helps me navigate those challenges. The platform also does everything I need right now – channel management, automation, payments and guest communications – and gives me room to grow as I get more advanced. Cons The main downside has been timelines for new features. When something is “on the way,” it can take longer than expected. For example, an updated PayPal integration that was meant to help one of my use cases ended up arriving about three months later than originally indicated. Similarly, WhatsApp integration has been promised for quite a long time and is still in progress. That said, they’ve been transparent about the challenges, and having worked in software myself I understand that development schedules often slip. It hasn’t stopped me running my business – it’s more about managing expectations than a fundamental problem with the product. Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/)[Lodgify](https://www.capterra.com/p/131924/Lodgify/) Reason for choosing OwnerRez Chose over Hostaway because of price and the ability to use our domain for our direct booking website Chose over Lodgify due to Capterra reviews and many reviews saying their support was slow. Review Source Sandra C. Partner Hospitality Used the software for: 2+ years ### "Simply the Best" January 12, 2026 5.0 The program is intuitive, and every time I need to do something different, I'm amazed to see that there's a way to do it! They are always incredibly upbeat, helpful, smart and pleasant to work with. In 5 years I have never had a complaint. Even on holidays with a non-emergency, someone has gotten back to me to help. If I'm not mistaken, I think all their customer service people run properties on their own and it gives them so much insight and understanding. They not only figure out what to do, but sometimes they send me a video where they actually show me what to do using my own info. I run 12 cabins in the mountains in Southern California and with Owner Rez, I don't even have to pay someone to handle the communications around bookings...OR takes care of everything. Sometimes I call them with such a pickle of a problem and they have an easy way to handle it. They're the best. Pros The program is strong, broad and intelligent, but mostly I love the customer service. Every single member of the team is knowledgable and 100% understands my problem or requests and their help is spot on. There is so much fluidity in the program, which allows you to edit everything to be just the way you want it. It boggles my mind sometimes, when I see how intricate the system is in considering every alternative you may want to choose from. I've used two other property management softwares (well known brands in the industry) and OR is so much better. They don't pick up the phone when you call...so you don't get instant help. But there's nothing I hated more than people who picked up immediately but I couldn't understand a word they were saying and they didn't understand my problem. I wouldn't trade, in a million years, the kind of service you get with OR for someone who picks up immediately but doesn't really help. Cons When we shifted from strictly individual bookings to small retreats, some of the bells and whistles that Owner Rez can deliver, didn't really apply to us and once or twice I had a need that was just too outside the box for them. Not really their fault because they don't cater to retreats. But I depend on them so much and I found a way, often with their expert help, to make it work for us anyway. Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing OwnerRez Even the sales line with Guesty was awful. Switched from [Hostaway](https://www.capterra.com/p/152433/Hostaway/)[Guesty](https://www.capterra.com/p/159377/Guesty/) I did not like those platforms. They didn't help me and I felt like I was one of a million customers. I have no idea if it's true, but I feel like I'm special at OR. But I know i"m not...they are just real good at what they do. Review Source HG Hillary G. Property Manager Hospitality Used the software for: 2+ years ### "Great software to drive direct bookings " January 28, 2026 5.0 Pros I've been using OwnerRez for several years, and it has been great to have my central calendar, pricing, and listing info all in one place for multiple rentals. It's taken my direct bookings to the next level as I also host my own websites through OwnerRez. The process for guests to book online is easy and secure. While I needed some help with the initial tech set up, once it's up and running it is easy to use, and if I have a question then the US based OR team is quick to help. Access to property damage protection & travel insurance policies is a key feature, as well as authorization to collect contracts and deposits from Airbnb guests, and access to the most strict cancellation policies on Airbnb. OwnerRez has a great team of dedicated folks ready to help, whether you have one rental, or dozens. It pays for itself as I add a nominal up-charge to the property damage policies which covers the monthly cost of both OR and hosting my direct booking websites. Cons Sometimes finding the location to tweak something isn't intuitive, but I have no true complaints about OwnerRez. Switched from [Lodgify](https://www.capterra.com/p/131924/Lodgify/) US based & more responsive customer service, and ease of booking for guests. Review Source Kristie M. Owner Leisure, Travel & Tourism Used the software for: 2+ years ### "#1 Property Management Software " January 28, 2026 5.0 Love them and know they are working hard to make their program a one stop shop with their integrations and updates. Pros Their software is so customizable you can make it do anything. Their customer service is how future customer service will be conducted. They are way ahead of their time in everything. Cons Their program is a little less user friendly when you first start using it but once you get the hang of it, it's so powerful. Review Source VR Verified Reviewer CoOwner Real Estate Used the software for: 2+ years ### "Five Years of Excellence with OwnerRez" September 13, 2025 5.0 We used OwnerRez for five years and it completely transformed how we managed our rental. From booking management to guest communication, financial syncing, and payment processing, everything worked seamlessly. It gave us peace of mind knowing we had a reliable, all-in-one system with outstanding support behind it. OwnerRez allowed us to focus less on admin and more on giving our guests a great experience. Pros Everything about the platform is top-notch. The API integrations with Vrbo, Airbnb, and Booking.com were seamless, and syncing with QuickBooks kept our financials clean. Their CRM, automated guest communications, renter agreements, credit card processing, and website development tools made running our Outer Banks STR smooth and professional. The customer service team was always fast, knowledgeable, and genuinely helpful. Cons Honestly, nothing significant. Like any robust platform, there’s a learning curve at the beginning, but once you’re up and running, it’s extremely intuitive. Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing OwnerRez Pricing & Transparency •OwnerRez uses straightforward, usage-based pricing that’s very cost-effective for single or small-portfolio STR owners. •Guesty tends to be priced for larger property managers and can get expensive (higher monthly minimums, per-property fees, add-ons). 2.Flexibility & Customization •OwnerRez gives you full control over renter agreements, custom email templates, integrations, and automation. •Guesty is powerful but less customizable at the granular level; it’s more of a pre-set system geared toward scaling operators. 3.Financial & Accounting Tools •You highlighted syncing with QuickBooks, seamless CC processing, and detailed reporting — OwnerRez excels here. •Guesty’s accounting side is more limited unless you buy add-ons or use third-party connectors. 4.Customer Service •OwnerRez is widely praised for responsive, knowledgeable support that feels personal. •Guesty, as a larger platform, often gets feedback about slower or less personalized support. 5.All-in-One Value •OwnerRez bundled website development, CRM, renter agreements, channel management, and direct integrations in one package. •Guesty sometimes requires bolt-ons or external tools (and higher costs) to cover the same ground. 6.Ownership & Control •With OwnerRez, you “own” your setup (your website, your automations, your contracts). •Guesty acts more like a managed layer on top of your channels, which can be less appealing if you want autonomy. Review Source Dawn K. ceo Hospitality Used the software for: I used a free trial ### "Fabulous!!!" December 2, 2025 5.0 FUN, I feel like the onboarding process was easier than expected. \[sensitive content hidden\], you are the best, thanks for your patience. Pros The Onboarding staff were all so friendly and helpful, they actually made it fun. Now that I'm up and running, OwnerRez is wonderful. It make managing my properties effortless. I'm impressed with how efficient the employees and tools. Hip hip hooray so happy picked the righ Property Management System!!! Cons So much to offer yet a little scary to get started. The onboarding team made the process easy and got back immediately when needed. Switched from [Guesty](https://www.capterra.com/p/159377/Guesty/) the platform was closing and the new platform charges 1% of business Review Source CS Chris S. Owner Real Estate Used the software for: 1-2 years ### "Amazing rep, amazing company!" December 8, 2025 5.0 Overall, OwnerRez has saved me time and money keeping everything organized and synched for me. I've been a real estate investor my entire adult life. I wish I knew about OwnerRez earlier in life. Pros \[sensitive content hidden\] , the customer service person assigned to help me better my OwnerRez setup was phenominal. She went out of her way to help me navigate and understand the OwnerRez website, my OwnerRez account and the multiple listing sites associated with my OwnerRez account. It became clear to me almost from the first minute that it would be silly for anyone joining OwnerRez to not sign up for the extra help. I knew just the time it saved me along with teaching me items would not have know on my own saved me more money than the program cost. No Brainer! Thanks again \[sensitive content hidden\] !!! Cons None. I don't even have constructive criticism. I'd have quit typing here but this website requires answers of 100 characters or more. Review Source NR Nicole R. Owner Hospitality Used the software for: 2+ years ### "Good functionality Good Pricing" November 20, 2025 5.0 Excellent. Easy to figure out how to do things. Excellent customer aka human customer support. Makes managing multiple properties a breeze. Pros Robust functionality at an excellent price point. Once you figure out how you want to use it - it becomes plug and play. Cons No app available. Easy to work without an app but when on the road having an app would be beneficial. Review Source MJ Melissa J. Owner Accounting Used the software for: 2+ years ### "5 stars!!! " January 19, 2026 5.0 Extremely positive. When I email support I get a response within 24 hours or sooner sometimes. I love all the reports also. Pros OwnerRez makes self managing our 4 cabins so easy. Customer support is awesome - I always get the help I need when I need it. Cons Nothing - I haven’t found anything I don’t like. It took me a while to setup the cabins initially - but once I did that it was easy breezy. Review Source CJ Caitlin J. Property Manager Utilities Used the software for: Less than 6 months ### "Real help, not just a response" March 30, 2026 5.0 Pros Customer support - I reached out to OwnerRez support to help me build out a workflow, and they were honestly incredible. I’m still pretty new to OwnerRez and didn’t really know how to set things up. I just knew what I wanted the end result to be. Instead of a generic reply, they actually helped me think it through and build a real system. Everything was broken down step by step in a way that made sense, and you could tell they genuinely cared about helping me get it right. It didn’t feel like support just trying to respond... it felt like someone working with me to figure it out. Cons not sure yet. I am still newer to OwnerRez and I have a lot to learn. I do wish they had an app, but I was able to create a shortcut to add to my iphone that works great. Switched from [Hospitable.com](https://www.capterra.com/p/189280/smartbnb/) We wanted to be able to scale our company Review Source HS Haley S. Operations Manager Real Estate Used the software for: 2+ years ### "Best Vacation Rental/Short Term Rental Property Management Software" July 21, 2025 5.0 My overall experience with OwnerRez has been great. Highly recommend whether you are a self managing landlord or a large property management company. User friendly, tons of functions (everything you would ever need to manage properties) and the best price point I have found. Pros OwnerRez is a fantastic short term/vacation rental property management tool. It is user friendly, updated constantly with new changes to the industry and takes care of anything and everything you would ever need as a sole landlord or large property management company - from quotes, to bookings, to payments, to monthly statements and so much more. Cons I can genuinely say there is nothing that I dislike about OwnerRez - they are constantly making updates as the leading industry platforms such as Air BnB and VRBO implement changes of their own. OR is on top of the game when it comes to property management software. Review Source Lesia B. Property manager Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Great customer service " February 27, 2026 5.0 Service has been outstanding. The program seems easy to operate and they have helpful videos if I get stuck and can’t figure it out. Very quick response times if I can’t find an answer to a question online. The value is also good compared to others I looked at when shopping around. Highly recommend. Pros Customer support has been great, very responsive to questions or concerns. Loved the 1 hour video call, really helpful in getting started with the program. Everyone has been patient and very helpful. Cons Not many choices for a template with hosted websites. Only three choices available. Would’ve loved to have more to choose from. Review Source JH Jill H. Owner and Property Manager Hospitality Used the software for: 1-2 years ### "Great Experience for 2 Years!" May 22, 2025 5.0 I love OwnerRez! They stay up to date with the ever-changing industry trends and best practices, and ensure their user base stays updated as well. Pros The support for new hosts on this software is awesome. The entire team has been super helpful! Most settings in the software are straightforward, but some of the settings are complicated/confusing to keep up with channel integrations like Airbnb. When I ran into issues, I took advantage of the free support webinar and they helped me within minutes. Cons No issues so far. I’ve been using owner Rez for two years now, and I started as a host doing direct bookings only. I only experienced one issue and in the end, it was not a software bug, but a problem with the way I set up my rates. Really happy with the quality of their product!! Alternatives considered [Lodgify](https://www.capterra.com/p/131924/Lodgify/) Reason for choosing OwnerRez I spoke to a couple other hosts and they highly recommended Owner Rez. I’m so glad I listened to them! Review Source RD Rolf D. Managing Member Hospitality Used the software for: Less than 6 months ### "Solid Platform" July 22, 2025 5.0 The onboarding was thorough. Even when I wanted to rush forward with making it live \[sensitive content hidden\] made sure we took the time to make sure everything was implemented correctly. Pros I'm relatively new to the software. It appears to me to be very robust and have received comments when integrating with other software that it is very quick. It's a solid foundation for my business and with 3rd party apps I've been able to streamline my business to remain competitive. Cons This isn't a critique of OwnerRez as so much as Booking.com. I'm looking forward to OwnerRez mastering pushing data into Booking.com. At the same time I understand Booking.com doesn't make it easy. Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing OwnerRez It fit my needs better. Guesty was more expensive and seemed to be geared towards larger property management companies that manage hundreds of listings. Switched from [iGMS](https://www.capterra.com/p/157033/iGMS/) OwnerRez is more robust. The ability to sync Quickbooks was important to me also. Review Source AT Adara T. STR Property Manager Real Estate Used the software for: Less than 6 months ### "Love this software" May 20, 2026 5.0 I have had a positive experience with owner Rez. I did a lot of research before signing up with a PMS, and all of the research I did let me here. Pros The customer support has been a lifesaver as I navigate the website and customize it to my business. I have found this software to be highly customizable and powerful, however, the setup can be daunting. The staff has been incredibly helpful in walking me through the backend set up. Cons Given how customizable this software is, there is a lot of set up involved. The backend has taken a lot of work, but I believe once it is finalized, and I feel comfortable utilizing it, it will go above and beyond, and helping me streamline my business. Review Source sL steve L. owner Hospitality Used the software for: 1-2 years ### "Real people behind this business!" October 15, 2025 5.0 We began using OwnerRez to power our STR site about two years ago and can't say enough good things about customer service, functionality, and overall ease. They keep innovating too to stay ahead of industry growth as the big box shops AI and price guests and owners out of existence. Keep it up OR! Pros There are real people behind this business! OwnerRez is a great solution for owners trying to get their STR's found and reduce unnecessary costs for owners AND guests. Cons Two years in - I have no "liked least". The other day I had a situation where I needed to eliminate a security deposit request, couldn't find out how, and my support ticket came back in under 24 hours with incredibly clear instructions that I should have thought to look at. Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/)[DoorLoop](https://www.capterra.com/p/211768/DoorLoop/)[Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing OwnerRez functionality, ease, price were key factors Review Source LA Lance A. CFO Real Estate Used the software for: 6-12 months ### "Experienced, Excellent, and Proactive" February 18, 2025 5.0 OwnerRez goes above and beyond to make sure your system is working for your needs. With the 1 to 1 hour support sessions, a helpdesk that automatically identifies urgent needs and responds to them, and is always providing new enhancements and connections. Hands down, the best PMS in the biz! Pros Ease of Setup- Great step by step guides. Fantastic and proactive support. Cons Not a con, but you do need to be familiar computers, and if not, be open to reading and learning how to do things. Alternatives considered [Hostfully](https://www.capterra.com/p/187827/Property-Management-Platform/)[Guesty](https://www.capterra.com/p/159377/Guesty/)[Lodgify](https://www.capterra.com/p/131924/Lodgify/) Reason for choosing OwnerRez OwnerRez had everything that I needed to manage my first Vacation rental and is robust enough to handle my expansion. Review Source RW Rayna W. Owner Hospitality Used the software for: 1-2 years ### "Excellent service with OwnerRez" January 22, 2026 5.0 Easy, effective and worry free. I was able to design my own site, integrate with VRBO & offer superior customer service to my clients….all with out knowing much about technology.I highly recommend. Pros The ease of use on the platform. I especially love the speed and accuracy at which the associates answer my questions. Cons Nothing to complain about. I enjoy the same service on my PC or mobile devices. It easily integrates with my property on VRBO. Alternatives considered [Houzz Pro](https://www.capterra.com/p/199689/Houzz-Pro/) Reason for choosing OwnerRez Demo with technicians and live help to start Review Source LN Laura N. Owner Real Estate Used the software for: 1-2 years ### "OwnerRez 5-Star Review" April 30, 2025 5.0 I highly recommend this system for users with multiple properties. The help desk is very knowledgeable and has timely response time. Pros Once set up, the system is very user friendly. The reporting feature is very robust and easy to use. Using OwnerRez as my property management system definitely makes me more productive and helps me keep track of everything at a glance. Cons I have no complaints about the system itself. Since I have been using is (4 years), it has gone up in price, which is disappointing. That is my only con about the system. Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing OwnerRez OwnerRez was more robust and offered better ease of use. Review Source CH Clarissa H. Owner Hospitality Used the software for: Less than 6 months ### "Robust and Customizable PMS" April 2, 2025 5.0 Pros OwnerRez is a great PMS for our six properties with the ability to manage everything in one place. We are slowly working through the last bits of set-up, but so far, the automation of a signed rental agreement and payment taken at the time of booking is already helping with our workload for direct bookings. we love the ability to customize most everything and set triggers and automation of many tasks. There is probably more that the software can do for us that we'll learn about as time goes on. Thank you, OwnerRez! Cons There is a steep learning curve at times due to the extensive customization available, but that only speaks to the software's robust capabilities. The Support Center, Forums, and even an unofficial OwnerRez Facebook group quickly resolve questions. In the event that tech support is necessary, they are responsive via email and detailed in their explanations - super helpful! Alternatives considered [Hospitable.com](https://www.capterra.com/p/189280/smartbnb/) Reason for choosing OwnerRez OwnerRez had a long-time, reputable track record of good performance, expressed by other vacation rental owner/managers to be a reliable PMS. Switched from [eviivo](https://www.capterra.com/p/66294/eviivo-suite/) We felt Eviivo was limited in features and not user-friendly. Review Source TA Theresa A. Owner Manager Hospitality Used the software for: 1-2 years ### "Owner Rez is a Game-Changer for Short-Term Rental Owners" April 14, 2025 5.0 OwnerRez is a significant tool in my short-term rental business. It isn't just another software — it's a control center that puts me in charge. From managing bookings and guest messaging to syncing with multiple OTAs, it gives me real power over the details while working within Airbnb and VRBO's systems and guidelines. What really stands out? The ongoing training and webinars. OwnerRez wants you to succeed — they invest in your understanding of the platform so you can squeeze every drop of value from it. If you're serious about running your STR business like a business, and not just a side hustle, OwnerRez gives you the tools, support, and control to do it. Pros OwnerRez offers monthly webinars and Q&A. I try to attend as many of these as possible to learn more about the many features available. I love OwnerRez, but I'm sure there are SO many features I haven't begun to take advantage of. Cons I am not sure why you REQUIRE a con... OwnerRez is incredible. It might not be as "pretty" as other options, but the functionality is amazing. Review Source JP Jessica P. owner Real Estate Used the software for: Less than 6 months ### "Start-up review" August 2, 2025 5.0 Overall I do not have any complaints! The customer service is some of the best I have experienced with a company in a long time! Pros The personalized customer service for start up was amazing and beyond helpful! \[sensitive content hidden\] my onboarding specialist was the best! Cons OwnerRez is extremely in depth, a little intimidating at first but the more comfortable with it I got I think it is the superior property management software! Alternatives considered [Hospitable.com](https://www.capterra.com/p/189280/smartbnb/) Reason for choosing OwnerRez recommendation from other property manager Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.