# Page 4 | OwnerRez Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is OwnerRez the right Vacation Rental solution for you? Explore 261 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/100831/OwnerRez/reviews --- OwnerRez 4.9 (261) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of OwnerRez ## Showing most helpful reviews Showing 76-100 of 261 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DH Daniel H. Owner Real Estate Used the software for: Less than 6 months ### "OwnerRez Review" January 24, 2025 5.0 I am a new customer with - they are eager to help you get up to speed. Their product is very robust but they there every step of the way making sure you have the resources you need to figure things out. Pros Support is easy to schedule and easy to work with! Cons The program itself has lots of features! Review Source BB Bill B. CEO Hospitality Used the software for: Less than 6 months ### "Why Choose OwnerRez?" November 4, 2024 5.0 Our onboarding process was superb, and Jen from their team was available and super helpful. She made some key suggestions on how to make the listing more desirable. Pros Their staff is very attentive to the details and helped me get our listing live in a very short time. Cons Without help from their team, this would have been a difficult lift to build a listing by myself. Fortunately, they were there every step of the way. Review Source QL Quenton L. Part Owner Hospitality Used the software for: Less than 6 months ### "OwnerRez is top notch!" September 14, 2024 5.0 My wife andI decided to self-manage our STR and decided to use as our PMS. We could not have been more pleased with our decision to use OwnerRez. I love the transparency of the pricing and the onboarding process has been stellar. OwnerRez is top notch PMS that I would highly recommend. Pros Ease of use, awesome support, integration with other partners Cons Everything has been great so far! There is nothing I don't like. Review Source KG Kathryn G. Learning Business Partner Hospital & Health Care Used the software for: Less than 6 months ### "Amazing setup and support" August 29, 2024 5.0 So happy I switched from Evolve over to self-managing with . The whole setup I have now is fantastic. The software works like a charm. Pros Onboarding guides, support content, and knowledge of help staff is superb. Cons Can take a while to work out all of the details, but well worth the effort. Alternatives considered [Lodgify](https://www.capterra.com/p/131924/Lodgify/) Reason for choosing OwnerRez Pricing and full ownership of functionality Review Source LJ Lisa J. Owner Real Estate Used the software for: Less than 6 months ### "So impressed with OwnerRez" August 22, 2024 5.0 Excellent! The platform integrates and automates everything that we use in our short-term rental business seamlessly. Customer service is TOP NOTCH. Pros Everything in one place Very user friendly Excellent customer support Cons Because it's so robust, it feels overwhelming at first and requires a significant amount of time and focus to get set up Review Source SL Sadie L. Administrative Assistant Real Estate Used the software for: 6-12 months ### "\[sensitive content hidden\] is Phenomenal!" June 21, 2024 5.0 Weekly seminars are helpful, but would prefer topics for each week so we know if we need to tune in or not. Some areas we are stronger than others and would not need to watch, but some topics we could use a strong & very specific training on. Pros Customer Service with \[sensitive content hidden\] is out of this world. She customizes videos for you to watch prior to meeting with her. When we do meet with \[sensitive content hidden\], she not only answers our questions, but finds ways to help us that we didn't know we needed help with. She is patient, kind and thorough. Cons When emailing the general customer service email, it can take a day or two to hear back, sometimes we need an answer that day! Review Source KH Kathy H. Owner/InnKeeper Leisure, Travel & Tourism Used the software for: 2+ years ### "Peace of Mind at Dragonhead Retreat" September 8, 2023 5.0 Just wish I had found in my first year of having vacation rentals. Their common sense, timely tools and communiques to inquiries, booked guests, etc means I can tend to my other work, home, family... life. Pros I tried other products, wasting time, energy & $. Finding was such a relief. I can tell it was designed & implemented by professionals who had "been there/done that" as it is so logical. The sample tools, policies, communiques, etc were well thought out and easy to adjust to my use. Cons Not yet. I ask for help when I can't figure something out and OR reps reply quickly. They follow-up, to ensure any issue is ironed out. Reason for choosing OwnerRez I needed a product designed by mission-driven vacation rental owners. I joined OwerRez Facebook groups and learned a lot from them, prior to deciding on . Best decision I ever made. Switched from [Lodgify](https://www.capterra.com/p/131924/Lodgify/) The worst experience ever. It was impossible to get any assistance in a timely manner. Their policy was to reply, via email, within 48 hours. I'd ask for help, in writing on Saturday AM and Lodgify would reply by email on Tuesday, sending me to the Encyclopedio of Logdify. FINALLY, in a chat I mentioned I had 2 one minute question, would someone call me. The rep said they NEVER call as they dont even have a phone to call out. Worse than useless. Waste of time, energy and over priced. Review Source JN Junko N. manager Hospitality Used the software for: 2+ years ### "excellent costomer services" June 20, 2024 5.0 very dependable personal excellent quick response Pros very quick customer services always answer my questions very personal Cons none I am delighted I joined highly recommend Reason for choosing OwnerRez online signature was available for rental contracts Review Source PK Patricia K. Owner/Property Manager Hospitality Used the software for: 2+ years ### "Unprecedented Efficiency with OwnerRez Property Management Software" July 22, 2023 5.0 I can't help but gush about the incredible functionality and effectiveness of the Property Management software. As an avid user, I have found the software to be extremely user-friendly and easy to set up, even for those who may not be very tech-savvy. OwnerRez truly simplifies property management by automating and streamlining a vast array of necessary tasks, making it a one-stop solution for all property management needs.What truly sets OwnerRez apart from its competitors is the company's constant drive to improve. They have displayed an unwavering commitment to listening to user feedback and continually refining the software based on their customer's needs and preferences. On multiple occasions, they've reached out to me, offering ways to enhance my user experience or to adjust settings to fit my unique needs better.The technical support offered by OwnerRez is exceptional. Every time there's been an issue or concern, their team has responded promptly, helping me resolve the problem with minimal downtime. This attentiveness and dedication to client satisfaction truly speak volumes about their commitment to their customers.However, what truly solidifies my trust in OwnerRez is their stellar communication and transparency. A prime example of this was the unfortunate program crash that occurred during the recent Christmas/New Year holiday. Despite the challenging circumstances, OwnerRez kept users up-to-date with the situation, reassured us of their efforts, and Pros User-Friendly: The software is extremely user-friendly and straightforward to set up, making it accessible to all, regardless of their technological know-how.Continual Improvements: OwnerRez's commitment to regular updates and enhancements based on user feedback ensures that the software stays relevant and continues to meet the needs of its users effectively.Proactive Communication: They are proactive in reaching out to users with suggestions for improvement or adjustments, demonstrating a genuine interest in providing a better user experience. Cons Limited Color Coding: One drawback of is the limited options for color-coding properties. For users managing multiple properties, enhanced color segmentation could provide a more intuitive and efficient visual organization system.Pricing: Over time, the pricing model for OwnerRez has seen an increase, which may be a deterrent for some users. Despite the extensive functionality and quality service it offers, the increased cost may be a concern for those operating within a tighter budget. Alternatives considered [FantasticStay](https://www.capterra.com/p/175865/FantasticStay/)[Guesty Lite](https://www.capterra.com/p/169863/Your-Porter-App/)[Hostfully](https://www.capterra.com/p/187827/Property-Management-Platform/) Reason for choosing OwnerRez Comprehensive Functionality: offers an exhaustive suite of property management tools that address all aspects of managing vacation rentals, which I found lacking in other software on the market. Review Source SZ Sarah Z. NA Oil & Energy Used the software for: 2+ years ### "Simplify Your Rental Management with OwnerRez" February 13, 2024 5.0 Pros has revolutionized my property rental management, taking every aspect to new levels of efficiency and professionalism. Its user-friendly interface and flawless calendar sync have eradicated any worries of double bookings. Its seamless payment processing and automatic door code setup have streamlined once time-consuming tasks into effortless procedures. The automatic sync feature eliminates the need for manual updates across multiple channels, saving me time and ensuring consistency across all platforms. The option to schedule personalized, automatic emails adds an additional layer of convenience and enhances guest satisfaction. However, what truly distinguishes OwnerRez is its exceptional customer service—a team always willing to go above and beyond to ensure my success. OwnerRez isn't just a tool; it's an indispensable partner for any property owner striving for excellence in the rental market. It simplifies the entire rental management experience, making it essential for any property owner in today's competitive market. Cons I haven't encountered any significant issues or drawbacks that would warrant criticism. consistently delivers on its promises and continues to impress with its ongoing updates and improvements. So, while I understand the importance of balanced feedback, I must honestly say that I have yet to find a con with OwnerRez. Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/)[Lodgify](https://www.capterra.com/p/131924/Lodgify/) Review Source LH Lauralee H. Manager Hospitality Used the software for: 2+ years ### "Excellent property management software " April 1, 2024 5.0 Pros I managed my two beach properties for a year without using a property management software to help, so when I took the plunge to purchase , I was very nervous because of the enormous growing curve that I had trying to get familiar with it. I had no experience using any software of any kind, but the customer service I have received from OwnerRez over the last two years has been exceptional. They have answered every question I have had with not only the highest level of competency but also with such kindness and patience. In a world where excellence and integrity are sadly lacking in practically every service industry, OwnerRez stands out above the rest. Their user friendly software and superb customer service have allowed me to run my business with efficiency and excellence. I am very pleased and would highly recommend them to others! Cons I do love having all my questions answered over email within usually 24-48 hours, but there are times it would be helpful to have a phone number I could call to get a quick answer. Review Source Susan A. Property Owner/Mgr of 5 vacation rentals Real Estate Used the software for: 1-2 years ### "Owner Rez completely simplified how we run our business" June 16, 2021 5.0 Owner Rez has the most outstanding customer service I have ever experienced. I have never not gotten a response to a question within 30 minutes or less, and that’s day or night. Pros Pricing is reasonable Very useful options available to manage multiple vacation rentals across multiple channels Interfaces seamlessly with QuickBooks Interfacing seamlessly with our Website Robust automated guest emails and triggers Cons The calendar is fixed by month and not following which makes seeing turnovers at month end very difficult to see No way to send emails on a certain day of the week (I.e./ remind guests it’s trash day) No way to allow other people to also be able to log in and only see the calendar but not the financial side. This would be useful for cleaners etc. Reason for choosing OwnerRez Price, they offer a Valet onboard process where the initial set up is done for you. Had all the bells and whistles and more needed to run the business. Review Source BC Beth C. Owner Hospitality Used the software for: 2+ years ### "User-friendly, intuitive, and the BEST customer support " August 29, 2020 5.0 When I started in this business, I managed 10 properties and did everything by hand with spreadsheets. I communicated with \[SENSITIVE CONTENT HIDDEN\] for weeks before making the leap to purchase the software and web hosting. I remember being so afraid to leave what I knew and start with something unfamiliar, even though creating month-end statements were taking up a whole day and organizing each day took way more time than it should. I definitely lost sleep over how to move forward. I also remember telling \[SENSITIVE CONTENT HIDDEN\] that if this works, I'll yell my satisfaction from the rooftops! Here I am, on the rooftops. Pros The biggest positive is the quick and responsive customer support. I often don't have time to go through the forum to see if the answer already exists and will shoot an email over to the help desk. I usually get a reply within an hour or two. If there is an article that will help, they send that too. My second favorite is the ribbon calendar that I can color code as I need. It is easy to read in the fly which is how I operate on most days. The third favorite thing I use is the daily report so I can easily print the report on the way out the door and have all I need at a glance. Add to these the other helpful components that are really TNTM ("too numerous to mention") such as charts, comparisons, easy listing adjustments, and other tools I will probably never learn to use.... this software is really packed full of what each user needs for their own purposes. Cons There isn't anything I like least - although there are tasks of my job that are less appealing than others, such as assigning rates. I am learning how to grasp some of the larger concepts in this area but the software "makes sense" in how the different components of pricing is deployed - rates, seasons, discounts, etc.... Once one creates the greater goals, implementation becomes intuitive. As mentioned before, I have been very fortunate to have help from the developers on how to implement pricing despite the tediousness of the task. Reason for choosing OwnerRez One reason I chose Owner Rez over some of the larger companies out there was because the price was more affordable. I also felt like the developers were interested in helping small businesses like mine even though they are poised to support the larger ones. I felt they were personally more aware of the real issues "on the ground" and could empathize with what people in my position need. The reality is that with empathy has come understanding of needs and changes in the software. I also never felt pressured, was not contacted a bunch of times to push me into making my decision. The really just let me come to my own conclusion. I couldn't be more thrilled with every aspect of my decision. Review Source AS Amy S. vacation property owner/manager Hospitality Used the software for: Less than 6 months ### "Best functionality for the price" January 25, 2022 5.0 Great experience overall! The OR team is very responsive and helpful. Using OR has streamlined my channel managment and automated previously manual business processes which has freed me up to focus on more strategic business objectives. They also worked well with my website designer as she brought my website online, using OR as the booking engine. Bottom line, it has made running my business a whole lot easier. Wish I had done it sooner! Pros I was able to get my properties and channels set up quickly and the customer service is top notch. The features I like most include: booking engine for my website; multi-channel (VRBO/AirBnB/my website), multi-property calendar management; payment processing; automated messaging and messaging options/flexibility; third party notifications (which has automated previously manual processes); ability to manage content/rates for multiple channels on a single platform and more! It's worth it just for that and there is more functionality I look forward to using in the future. Cons Sometimes I have to dig around a little if I'm doing something new or something I don't do often, i.e. it's not always intuitive (for me) where functionality resides on the platform. Of course there's a learning curve with any new software and this is no exception. But their customer support group is always quick to respond and extremely helpful. FYI - I have been using OR for about 4+ months. Reason for choosing OwnerRez OR offered the best functionality for the price Review Source AN Anthony N. Owner Hospitality Used the software for: 6-12 months ### "If you're an Owner/Host, this is by far the best property management product on the market" May 13, 2022 5.0 Pros The most important first step in managing the Guest experience is removing the "middle man", and that's hard to do in the short-term rental business. Yet that seems to be exactly what has been driving the team as they have developed their software (and service). OwnerRez enables you, the Owner/Host, to take greater control of the Guest Experience from beginning to end. There's still a lot for you to do beyond that to ensure a great Guest experience, but this particular aspect of the the OwnerRez value proposition is pure gold to Owner/Hosts looking to deliver a great experience for their Guests. Cons The feature set is so extensive and so robust that I have yet to find anything lacking. Review Source JD Jill D. Owner Real Estate Used the software for: 6-12 months ### "OwnerRez Integration Leads to 50% Increase in Gross Revenue, Better Reviews and So Much Time Saved" June 2, 2021 5.0 We've had an amazing experience with , and have been thrilled with the ease of use on a daily basis. Customers are seamlessly searching our listings on multiple booking sites, making their reservations, paying for them, signing our Renters Agreement, and followup with us with positive reviews, all made so so simply by OwnerRez (we're especially fond of the automatic email trigger systems, which have automated the majority of guest interactions). I highly recommend OwnerRez. Pros has been instrumental in growing our vacation rental portfolio from 2 units to several more. The software makes cross-listing among different booking channels a breeze, and the single reservation calendar helps us keep a firm handle on all our reservations. If I had to pick just one favorite aspect of the software, it's that, once fully implemented, we are able to offer direct bookings and are no longer tied to the big players in the vacation rental industry. That means we can enforce our own policies on house rules, guest damages and more. OwnerRez gave us that freedom. My second favorite aspect was the integration with dynamic pricing software, which has led to an almost 50% increase in gross revenue from previous years. Cons wasn't the easiest to implement - we took about a month to fully integrate, and learn the ins and outs of the software. That said, they do offer a concierge integration service (which we didn't utilize) which might be especially helpful if you don't have the time to learn the software in detail yourself. But the time we did spend learning the software gave us the confidence in knowing how to use the entire system, and the support forum is incredibly robust. Somewhere in the help docs is the answer to our problem, almost every time. The remaining times we send a quick email over to Support, and they respond with the answer and steps to solve the problem, even on the weekends, which is incredible. The most difficult aspect of integration wasn't OwnerRez itself - it was our time in learning the complexities of the software, and just how much it can do for us, from credit card processing integration to dynamic pricing integration, to smart door locks, plus of course the main features of one place to house your customer interactions, listings and booking channel integrations. Reason for choosing OwnerRez We chose over competitor products because other hosts said, hands down, how easy it is to reach support at OwnerRez, and how the company is small enough to care deeply about each host, and how they continue to make improvements to the product to make host operations even smoother. They were absolutely correct. Review Source VR Verified Reviewer CEO Hospitality Used the software for: Less than 6 months ### "Best business decision we have made so far: choose OwnerRez" January 25, 2022 5.0 The best decision we have made in getting our company to a higher level of automation. Pros Customer service is exceptional. When we email a question, we get a comprehensive reply within 2-3 hours, always with screenshots and very clear guidance on what to do in the system. The system was very easy to set up, because there are recorded short videos that explain everything. The UI is extremely intuitive and the polar opposite of the vendor we pulled the plug on. Cons The reason we felt we owe OR this review is because there is nothing they could have done better. Anyone looking for property management or vacation rental software should know about OR. Alternatives considered [Lodgify](https://www.capterra.com/p/131924/Lodgify/) Reason for choosing OwnerRez We were 4 weeks into implementing Lodgify when we decided to pull the plug. allows us to text guests, Lodgify does not have that capability. Review Source ME Megan E. Owner Real Estate Used the software for: 2+ years ### "The most valuable resource I have in vacation rental management" August 20, 2021 5.0 Exceptional - the videos and tutorials were helpful in setting up and becoming initially familiar with the software. The customer support team filled in the blanks anywhere I got stuck or lost. I became well versed in how to work all aspects of the software fairly quickly which is a testament to its user-friendly interfact. Pros It is nearly impossible to list all the features about Owner Rez that I feel I could not (and certainly would not want to) live without. It is the single most important tool that I use in managing my two properties plus the five additional properties I manage for friends. I utilize about 80% of the software so it is exceptionally cost-effective for me considering all it does to save me time and to provide excellent communications and customer service to my guests. I have recommended it to hundreds of other owners and have personally set up many who wanted to use it but were daunted by the idea of getting started. It is logical, fast, thorough and the customer service I receive in the few instances I've gotten "stuck" trying to do something has been incredibly fast. Cons I wish there was a way to send automated texts to guests using my own cell phone number for replies rather than having to use a 3rd number that populates back to the software only. It's impractical for me to have to check the software for replies vs the replies coming into my phone. So I still handle my texts to guests manually. Review Source LS Lisa S. Host Leisure, Travel & Tourism Used the software for: 6-12 months ### "Happy customer" November 12, 2022 5.0 is amazing! I own a small rental and I have extra challenges due to living with a disability, and I have always received the most helpful support. A lot of other companies would place me on a low tier for support due to the volume of our business. But I have a high standard for my business, no matter how small (we’re rated the Most Hospitable Host in our province), and they’ve helped me keep it up. They have a ton of support articles, always keep us in the loop with their planned updates, listen to all our ideas for future development, and they make us feel like part of the team. I rave about them all the time to my fellow hosts. Pros A loooong list of pros. - Their system is thorough & detailed (do give yourself time for the learning curve) - Everything can be customized and even overridden for specific bookings if you want- Reliable, top of the line API connections with pretty much any booking platform- Couldn’t have been easier to add their widget to my wordpress site for direct bookings- Easy to share the calendar with my cleaners & manage booking windows- Best customer service. Seriously. Cons My cons list gets smaller every month with every update puts out. But here are the challenging parts of the software at this point in time:- Messaging is a bit tricky to master, as system messages & custom templates are in different sections. No ability to customize message templates ahead of time for individual guests, so if I want to add a personal note to a scheduled message I have to set myself an alarm to do it manually right before it’s scheduled. - No ability to create single-use discount codesYou do have to pay close attention when setting things up, as there are a LOT of settings and it’s easy to get one wrong. But this isn’t a con, just a heads up. A huge part of OwnerRez’s magic is how much customization they can handle. Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/)[Guesty Lite](https://www.capterra.com/p/169863/Your-Porter-App/) Reason for choosing OwnerRez Competitive & customizable price based on what add-ons I wanted. Reputation of excellence around bookings - no double booking with multiple booking platforms. Customer service reputation. Review Source BM Bill M. VP Operations Hospitality Used the software for: 6-12 months ### "Great Software, Great Price, Great Support - What's Not to Love?" April 8, 2021 5.0 They are just an overall complete solution... Great Price, Great Support, Great Feature set. I wish I would have found them before I made the mistake that cost me thousands of dollars in implementation costs and improperly collected (ie not collected) taxes. Pros is full featured Property Management software. Our goal when embarking on the journey of finding a solution was to be as hands off as we could be. With OwnerRez someone can book a property, pay online, receive all communications needed for arrival, have door locks added to the appropriate home automation system and have the cleaning scheduled. (Granted there are some 3rd party integrations here but the integrations are so solid that we don't have to worry about them) OwnerRez is easy to use. The database is built in a way that it is fully relational. You can look at a guest, see all of their bookings, click on the booking and have all relevant data including communications to/from the guest right there at your finger tips. Support with OwnerRez is top notch. I've never talked with them on the phone but their email response times are exceptional and their solutions detailed and comprehensive. You do not have an "expensive" onboarding team to walk you through step by step... but with OwnerRez we didn't need it. Watched a couple of videos, followed some checklists and we were up and running in a matter of a week. We spent 5 weeks with another solution and when it came time to go live we had one OTA connected and it was not calculating tax correctly. Literally we had all OTAs connected to OwnerRez in a week and were managing our complete portfolio with virtually no hiccups. Cons is extremely feature rich. I wanted a single solution for all aspects of our business but ultimately I have decided to let the experts in Housekeeping and Guest Portals do what they do best and just integrate to OwnerRez. Perhaps someday they will add that functionality. Reason for choosing OwnerRez I needed a solution quickly and it was recommended by one of their HIGH end competitors as a good Mid Tier solution. Switched from [CiiRUS](https://www.capterra.com/p/134175/CiiRUS/) Ciirus could not get things to work. Promised/sold functionality that ultimately was not there. Too much behind the scenes configuration that ultimately didn't work. Review Source RB Rebecca B. Owner Hospitality Used the software for: 2+ years ### "Perfect software for a Vacation Rental Owner Manager" July 22, 2020 5.0 A little over a year before VRBO was purchased by Expedia I had ventured into the vacation rental market with just one property. At that time 95% of my bookings came via VRBO, with the remaining 5% coming from Airbnb. The first year was very good. When ownership of VRBO transferred, my business dropped by nearly 70% and customer support became essentially non-existent. In my frustration with being subject to the whim of large corporations, I was determined to create a simple way for guests to book directly with me. I knew this would mean I needed a way to manage my calendar, present rates and allow online booking. For nearly a week I researched various vacation rental management platforms before deciding was the best fit. OwnerRez was fantastic, they gave me all kinds of tips on how to build my website, how to set-up a merchant account and how to configure OwnerRez to accurately reflect my intentions. Since onboarding with them I have watched them continually improve their platform, adding more capabilities, simplifying processes and generally adapting to the evolving vacation rental marketplace. Through it all, their interface has remained about the same and their amazing customer support hasn't changed a bit. Thanks to OwnerRez, my vacation rental is no longer dependent on large booking sites, though I do still take bookings via Airbnb and VRBO. More than 50% of my business comes directly through my website. I cannot recommend OwnerRez highly enough! Pros software is incredibly easy it is to integrate with a website. Thanks to this software, my guests can check availability, get quotes, book, and check reviews collected from several sights and right on my website. I've never had an issue with my website not performing correctly or with incorrect information being presented to my guests. For those who are curious about what the guest interface looks like on a self-built website take a look at TheRedwoodRetreat.com. All dynamic information on this website is provided through and controlled by my OwnerRez account. I have only the most basic layman's knowledge of web design, software interface and computer technology in general, yet I was able to build my own website through which guests can book directly with me. Beyond supporting website integration, OwnerRez has flexibility in almost all aspects of control, from rates and length of stay to seasonality and custom integrations with commercial booking sites such as Airbnb and VRBO. Their custom e-mail templates offer endless possibilities for creating great guest interactions, notifying third parties. I even use them to send myself reminders to give guests special offers when there are short gaps in my calendar. OwnerRez is constantly making improvements to adapt to the ever-changing vacation rental marketplace. Their help articles and customer support are insightful and provide step-by-step processes for some of the more complicated aspects of set-up. Cons There are still more features on than I actually use. This is not a 'con', but it is critically important to take the time to understand how you are supposed to do what you are trying to do when using OwnerRez. The vast flexibility of the program means there is plenty of room for user error. In most cases a warning will present if you create a clear conflict. But if you make an error in your rates and don't catch it, you may be giving a lucky guest a great deal without knowing it. OwnerRez has done a great job of providing well written, easy to follow help articles. My technique for making sure I don't create problems for myself is to search the help archive for articles regarding what-ever it is I want to do and read them carefully before diving into my project. There is one area I'd like to see improved: Currently the financial reports provide great information and flexibility. However, they have no way to capture the credit card processing fee's I pay through my merchant account. Providing an integration with merchant accounts which allows credit card processing fees to be captured would bring this area of reporting up to the outstanding standard OwnerRez has already set. Reason for choosing OwnerRez Customer support, software flexibility, listing site independence and price. Review Source LS Lynn S. Homeowner and Property Manager Hospitality Used the software for: Less than 6 months ### "OwnerRez: more than a channel manager!" April 3, 2024 5.0 Exceptional! , the product, has allowed me to do what I needed to do to be able to offer Direct Rentals to potential guests. The software does everything I need it to do: syncs calendars across all channels, streamlines email communications with guests, automates communications with guests, manages all channels, accepts credit card payments securely through Stripe, and most importantly, we can purchase Damage Protection to protect our property from potential losses that are so risky with renting to people you do not know. I could not find any other company that offered this to us. Your support staff are exceptional. I have had very positive interactions with others at OwnerRez as well, if only in email. Pros My account rep, \[sensitive content hidden\] has been immensely helpful!! So I am sold on , not just on the software product, but on the PEOPLE who represent your product. Pam has been patient, kind, helpful, knowledgeable, responsive, and motivating to me. She made me feel like I could handle the task at hand. She took baby steps with me, and gave me all the time and attention that I needed to successful get onboard. If ever I need assistance, she is always responsive, and timely. She knows the product well, and represents it well. Cons Honestly, I can't think of a thing. I am a satisfied customer, and have been promoting it online on various FaceBook groups/threads. Review Source JS Jayla S. Owner Real Estate Used the software for: 6-12 months ### "Could not live with out this software! And literally the best customer service!" June 15, 2022 5.0 Overall nothing but positive experience, would highly recommend it to anyone with vacation rentals! Pros It's functionality is so thorough, they have literally thought of everything we need and it works so well. No glitches, no issues ever. I've been using it for almost 12 months and it's literally worked perfectly the whole time. It's also very cost effective. Considering how much functionality and the direct API's with the platforms and quickbooks and pricing tools etc it's very very cost effective! Cons There was a little bit of a learning curve in setting it up but their customer service is so incredibly helpful and responsive! Reason for choosing OwnerRez Cost wise OR is a much better value! Review Source BS Brenda S. Managing Partner Hospitality Used the software for: Less than 6 months ### "Back to business!" May 18, 2023 5.0 Nirvana! I honestly was so relieved the day we went live with 43 listings. The support, functionality of the software, the website ….. all above an beyond. I literally lost 2 years of my life with GUESTY trying to make their solution work. Pros We spent 2 PAINFUL years trying to make the MYVR to GUESTY transition work until we finally found and transitioned in 2 months with their amazing support team and I am overwhelmed with how EVERYTHING WORKS and now we can stop spending endless hours on our technology solutions and get back to the business of managing our properties and serving our guests and owners. Cons Such a minor issue but we need owner generated reservations to be passed to Breezeway as a reservation and not just a block of time. Reason for choosing OwnerRez Functionality and affordability Switched from [Guesty](https://www.capterra.com/p/159377/Guesty/) The list is too long: restrictive, painful to use, lack of functionality, not integrated with my payment processor, the list is endless and I’m so glad I have moved on. Review Source CS Cindy S. Owner Hospitality Used the software for: Less than 6 months ### "Get the CONNECT service" May 1, 2024 5.0 Once I got on the connect team and connected with one of their members by the name of Layla, who was absolutely amazing she was patient she was kind she was understanding she listened. She outlined our calls, followed up on things went over things if I had questions concerns. She is an amazing person and I truly enjoyed our one on one’s and learned SO MUCH! I appreciate and the way that they go with their web meetings. I belong to numerous Facebook groups that support OwnerRez. I find that they have numerous resources that are invaluable to me as I go through the process of learning more and more about the software that manages my business. I feel confident now because of Layla’s help and everyone there at OwnerRez helping go over the things that need to be set correctly in the software. I feel like I am set up for success. I look forward to many bookings on my website! Pros I chose my number one reason was that it was an American based company and I was speaking to Americans everything after that was gravy Cons So far, I don’t have a least that I like about . I have nothing but good things to say at this point in time I truly believe this is a amazing company that would help many people that are trying to do short term rentals especially if you have several. Reason for choosing OwnerRez American owned American ran I love their software and felt like that they had a lot to offer for my needs I’m bringing a calendars together on the different channels to offering me a website. They covered all my bases and they hire amazing people. Layla is amazing. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.