# Page 5 | OwnerRez Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is OwnerRez the right Vacation Rental solution for you? Explore 261 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/100831/OwnerRez/reviews --- OwnerRez 4.9 (261) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 5 - Reviews of OwnerRez ## Showing most helpful reviews Showing 101-125 of 261 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use BL Beata L. Owner Real Estate Used the software for: 2+ years ### "3 years and going strong with OR" March 13, 2024 5.0 Overall, I've been very happy with OwnerRez and don't see myself shifting any time soon. I look forward to continuing to grow with and learn more about OR and everything it has to offer. Pros I love the reporting functionality of OR and probably what I use most. I also really find the support to be helpful and the library of help topics is second to none and easy to follow even for someone that doesn't consider herself very "tech savvy." Cons I find all of the features very overwhelming at times and the learning curve is definitely a little steep. But once you "get" it, it's brilliant and you move on. Reason for choosing OwnerRez The best direct booking site and ironically the QBO integration (that I don't currently use) Review Source KB Keith B. Short Term Rental Operator Hospitality Used the software for: 6-12 months ### "Amazing Property Management Software for Short Term Rentals- It's Useful Even if You Only Have 1 STR" January 6, 2024 5.0 My overall experience with Ownerrez has been phenomenal. Even though it was a steep learning curve, the customer support, the help articles, and the help videos have been more than supportive in ensuring I had a smooth onboarding process. The features & integrations OR provides (security deposit, rental agreement, etc.) really help me to start my Airbnb last year. Pros I enjoy the fact that ownerrez helps me manage my Airbnb listing like a business and helps me to automate things I didn't realize could be automated. Even though Airbnb does have similar features, I love how OR allows me to pivot onto other platforms and with direct bookings if needed. Cons I don't like the fact that there isn't an app to download from the app store. I also wish there was more customization features on the rental agreement in terms of text boxes that are mandatory. For example, I wish I could have a separate textbox that the requires the name for each guest rather than typing a bunch of names in 1 textbox Review Source VR Verified Reviewer Owner Real Estate Used the software for: 2+ years ### "Best thing I've done for my business" September 1, 2020 5.0 I started with OwnerRez because I wanted reliable calendar syncing as I expanded my business. This has worked perfectly for me & I also love the ‘app’ on my phone, each properly is color coded on the calendar and I love being able to clearly see, even when out & about, which dates are booked by which guest at which property. But even better are the features I did not even realize I was missing: \*Templated communications send automatically with triggers \*API was added in early 2020 mainly because I wanted all the guest info come over automatically so the triggers could work properly, but then VRBO had their crazy year of double damage deposit deductions and not paying hosts for weeks after the guests had stayed. I was eminently grateful that I was collecting the VRBO CCs myself. \*The emails I send through OR allow me to see if the guest has opened them \*The rental agreement is sent automatically via triggers and connects with an e-signature set up that is included in the OR fees I pay, no add on e-sign fees \*I can send an automatic email to AirBnB guests requesting a real email address so I can remain in contact in the future \*There is the ability to see and utilize the AirBnB messaging via OR’s CRM function \*All property set up, photos, listings etc. is done on OR, so one set up goes to VRBO/ABB, and the same with edits, updates, etc. You can set pricing differentials between the sites, but otherwise the pricing updates also goes out automatically \*Having OR has allo Pros The way it makes my life better every day Cons For the initial set up, I would have been smarter to pay for the concierge service. Reason for choosing OwnerRez Customer reviews from other owners Review Source RS Robin S. Owner Hospitality Used the software for: 2+ years ### "Easy to use, great Customer service" August 3, 2023 5.0 My experience from the very start has been great. Pros I really like their user interface and support. The way they communicate their How To's makes using the system very easy. Its not technical, its very user friendly. They also give examples in their how to's which help explain how to use a feature. very helpful. Cons I'd like to have more flexible options with setting up discounts. Review Source JT Julia T. Manager Hospitality Used the software for: Less than 6 months ### "Really happy with Ownerrez after trying many other softwares " April 27, 2022 4.0 I rent six properties in a remote location in Greece. Each one has some very specific needs in how I manage them. I do the online part and work together with the owner who is on the field and need many specific things from me. With ownerrez a lot of what I used to do in like 5 steps using different softwares now are done in one step. I have a complete picture of my scenario of reservations and finances without doing anything. Before I had to do many entries in different softwares. I am really happy with their customer service too. They are fully committed to us clients and to improving their product. Highly professional and dedicated to excellent quality. Pros I has a lot of flexibility for my unique needs as the manager of 6 vacation rentals in Greece. Basically everything I had needed so far I found a work around in OwnerRez. Or the staff helped me to find a solutions. Few things I still need to do outside of it. But my workflow managing my listings and reservations has really become simpler and much much faster. Cons It is not as beautiful as other options I’ve used. And it is not as user friendly either. But all other options I’ve used had some critical limitations that I couldn’t work around. For my type of property management I needed some very specific things. Together with the staff at ownerrez, always by email, but efficiently, we almost always found a solution. Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/)[Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/)[Guesty](https://www.capterra.com/p/159377/Guesty/)[Lodgify](https://www.capterra.com/p/131924/Lodgify/) Reason for choosing OwnerRez Flexibility within a really robust system and highly professional staff super committed to their product and to solving my unique needs. Switched from [Hostaway](https://www.capterra.com/p/152433/Hostaway/)[Lodgify](https://www.capterra.com/p/131924/Lodgify/) Hostaway had some bugs and limitations and over complications on the money collection and quote to guests etc. Lodgify was way too limited and inflexible to me. Review Source DR Dave R. The Boss Hospitality Used the software for: Less than 6 months ### "Sophisticated & Comprehensive PMS, perfect for small operators" September 21, 2023 5.0 Seamless and professional so far and really quite a pleasure to deal with. I'm a happy customer. Pros The product is very well designed and built. I'm coming from another PMS to OR and I'm constantly delighted by the features I didn't have before. Including things I didn't know I needed which will now drive how I manage my business. The founders built the product from the ground up as users so they literally thought of everything. It's impressive. Everything works too. I've heard people say the set up is difficult so I was expecting bugs and complications but I didn't encounter any. It's only complicated in that it's so thorough which I see as a pro not a con. It's early days because I've only just signed up but I feel very confident with everything I've configured. The customer service has been a stand out feature too. I've had Suzee helping me every step of the way and she's been answering all my questions thoroughly and has significantly expedited my setup process. Very impressed by that, it feels like OR have invested wisely here and care a lot about their customers. 10/10 so far. Cons There's always things that can be improved about software but I'm too early in the journey to have noticed anything significant. OR is at least 2 years ahead of the PMS I just left, might not be as pretty but I'll take functionality over glamor any day. Review Source CS Chandler S. Managing Partner Hospitality Used the software for: 2+ years ### "OwnerRez is the comprehensive solution for Vacation Rental Providers" October 18, 2022 5.0 OwnerRez helps us automate 90% of our hosting business. We wouldn't be scaling the way we are while offering guests a memorable experience in our homes without the flexibility and reliability offered by OwnerRez. Pros OwnerRez is a cost effective and flexible PMS for vacation rental providers. The engineering team is constantly rolling out new features and 3rd party integrations that help us continue improving the overall guest experience pre-stay, intra-stay, and post stay. Support has been amazing and allows me to focus on what we do best, which is offer our guests an unforgettable experience in our homes! Cons OwnerRez is so flexible it tends to spoil you, so being able to think of new features we'd like to have can sometimes be overwhelming for the engineering team. I don't think this is a problem with OwnerRez, but more of a function that when you offer such a great service, customers continue to want more and more features and 3rd party integrations! Alternatives considered [Guesty Lite](https://www.capterra.com/p/169863/Your-Porter-App/)[Hostfully](https://www.capterra.com/p/187827/Property-Management-Platform/)[Hospitable.com](https://www.capterra.com/p/189280/smartbnb/) Reason for choosing OwnerRez OwnerRez is more flexible, cost effective, and has better support. Review Source KR Kelsey R. Owner Operator Hospitality Used the software for: 2+ years ### "The only one worth having " April 2, 2024 5.0 Awesome. It took a few weeks for me to get everything set up, but it has saved me so much time over the last few years that I cannot imagine running my vacation rental without it. You also get special perks, like being able to collect security deposits and process your own payments Pros I am so glad I found OwnerRez. I used to solo manage 3 properties and, while OwnerRez took a while to set up, it has saved me SO much time and hassle now that it is set up. I can’t imagine being without it and would never consider shopping another software. The customer service is great (real people who care and actually solve your problems). I describe OwnerRez as a union for Vacation Rental owners and I recommend it to everyone I come across. Cons The software is perhaps a little harder to use and more dated looking then some others (think Windows PC vs MAC) but there a ton of features and settings and once you figure all those out you’ll be glad there are so many options and that the software is so robust. Review Source MM Mark M. Owner Hospitality Used the software for: 2+ years ### "If you want to be VRBOutstanding....you NEED this, even with just 1 property!" August 24, 2022 5.0 This is the only way to not only scale but to provide a GREAT guest experience and build your direct bookings. I strongly suggest the use of OR to everyone I interact with as my success is ties to it. Pros This is a Swiss Army knife, the most COMPLETE knife as it has everything one needs to excel in short term rentals all in 1 login. Cons The UI is a little dated but if you are used to it not a big deal. Many newbies think it looks dated and don't look past the features to give it a chance. It has been around a WHILE, they know what users need and supply functionality over aesthetics. Review Source SL Sadie L. Administrative Assistant Real Estate Used the software for: 6-12 months ### "\[sensitive content hidden\] is Phenomenal!" June 21, 2024 5.0 Weekly seminars are helpful, but would prefer topics for each week so we know if we need to tune in or not. Some areas we are stronger than others and would not need to watch, but some topics we could use a strong & very specific training on. Pros Customer Service with \[sensitive content hidden\] is out of this world. She customizes videos for you to watch prior to meeting with her. When we do meet with \[sensitive content hidden\], she not only answers our questions, but finds ways to help us that we didn't know we needed help with. She is patient, kind and thorough. Cons When emailing the general customer service email, it can take a day or two to hear back, sometimes we need an answer that day! Review Source lG laura G. Owner Hospitality Used the software for: I used a free trial ### "BEST Tech Company for Short Term Rentals Highly Recommend It" April 24, 2024 5.0 I had low expectations when I first started the free trial of this company service for my 3 year old Airbnb rental business. Everything felt a bit intimidating to start with. But boy once I got assigned by the onboarding team I was blown away by their reps' efficiency in email responses and especially the complimentary training by Adrielle. She is so sharp, competent and knows the products in and out. I attended their free webinars, watched and read so many training tutorials Adrielle sent me. Everything was so well documented and it completely boosted my confidence that I can do this thing. The one thing drew me to try this product is the direct booking website, since I am really struggling with my Airbnb bookings and I am trying to cut cost and be more competitive in pricing by eliminating the Airbnb platform fees. Adrielle walked me through on how to set up the website and she even sent me a customized tutorial video after I sent them an email with more questions. I tell you this company works like a well oiled machine. What surprised me and also impressed me is that they have some very experienced property managers on the team who are not your typical young tech guys but older ladies who know a lot about the hospitality industry and are so tech savvy. I can't tell you how pleased I am with everything they do. I even looked up if they are publicly traded company, as I am prepared to buy their stocks if they are. That's how impressed I am by this company and its employees. I highly recommend them to anyone who has a rental business. They will help you to succeed. No doubt! Pros Exceptional Customer Service, Outstanding Onboarding Training, Competent and Very Professional Employees very pleasant to Work with, the best company I've dealt with in a LONG TIME. I am beyond happy with their product and service. Cons I have not noticed any cons so far. To me the monthly cost is well worth it if I can get even just one booking out of the service. Review Source LT Lisa T. Co-Owner Leisure, Travel & Tourism Used the software for: 2+ years ### "Best PM Software Available" April 30, 2024 5.0 Five star! We love OwnerRez - fairly intuitive and responsive support. Pros Once you get a feel and understanding for how OwnerRez is set up (the different pieces) I find it very intuitive and easy to use. Easy to make adjustments and customize surcharges/discounts for each home. Integrates well with other critical software systems. Cons Owner statement formats and accounting - not very robust. Plenty of work arounds available. Switched from [LiveRez](https://www.capterra.com/p/82992/LiveRez/) LiveRez was the worst experience ever. Their specialty modules like trust accounting and integration with housekeeping/maintenance billing would never work - their tech people just gave up trying. Review Source MB Maged B. Owner Hospitality Used the software for: 2+ years ### "Great Software With An Unbelievable, Dynamic Team That’s Constantly Enhancing Their Solution" December 23, 2022 5.0 I have been a client for a while now and am very pleased with the software and the team that supports the software. They are always quick to respond, care that you have the best solution possible and are always open to suggestions. Pros It’s a dynamic software that thinks of everything that’s required to run a vacation rental business. Very often the solutions implemented with the knowledge of what the user needs even before the user realizes that it’s needed. Cons A guest two way communication module would be appreciated. So that all guest communications can remain within the OwnerRez CRM. Reason for choosing OwnerRez There were multiple solutions in the market at the time but I chose OwnerRez because of the flexibility of their solution. Something that cannot be under-valued is the team responsiveness as well. The OwnerRez solution is very flexible yet amazingly easy to use. How they were able to achieve that proper balance is a testament to how they listen to their clients. Review Source LW Laura W. Owner, Property Manager Hospitality Used the software for: 2+ years ### "Robust system with amazing support" June 26, 2023 5.0 I recommend OwnerRez to every property manager I meet. Enough said. Pros It covers everything I need it to do. They're always adding more features. Customer service is timely and knowledgable. Cons Because it's so robust, it can be overwhelming to get started. But their videos, and more importantly, customer service is second to none. A rep spent hours with me getting things set up in the beginning, and I will never forget how much I appreciated and valued that help. Reason for choosing OwnerRez Other reviews on Facebook groups Switched from [Boostly](https://www.capterra.com/p/10007204/Boostly/) Boostly didn't have the features I needed, and customer support was in it's early stages, so not what I needed. Review Source DB Dawn B. Owner Hospitality Used the software for: 6-12 months ### "Excellent Software for short term vacation renter" June 23, 2022 5.0 My overall experience has been fantastic. I feel in control of my business and ready to grow. OwnerRez has put me in the drivers seat. Pros The use of OwnerRez has streamlined my business in a way I could not have imagined. I no longer have concerns of double bookings, connecting with guests or collecting payments. I have saved so much time, work and simplified my business. Their customer service is outstanding. When I have a question, they are there to lead me. Recently, used their concierge service to add my newest property. I cannot express the level of personal care, value and education I received. I highly recommend using this service when starting OwnerRez or adding a property. Cons There is much to learn as this is an in depth software. OwnerRez offers a concierge service to get you started. This is well worth the minimal cost and you will feel like a "pro". Reason for choosing OwnerRez I chose OwnerRez because it is an all inclusive product and they partner with other products. They are open to expanding and growing as the industry will change. Review Source Todd T. Director of Business Development Real Estate Used the software for: 6-12 months ### "So Happy!" March 27, 2019 5.0 Pros I honestly cannot say enough good things about OwnerRez as both a software and as a company. Having been in business for many years in both the technology and manufacturing realms and now in vacation rental management, I have a real appreciation for quality customer service. The service and technical support offered by this company truly sets the bar for others. I continue to be blown away at the speed and thoroughness of their responses even at late hours, on weekends… you name it! Now the software – just WOW! OwnerRez has saved our company so much time and energy. From calendar syncing, guest communication, automated emails, an amazing variety of reports, integration with other platforms (VRBO, Airbnb, Booking.com, QuickBooks), etc. – I could not imagine functioning without it. Best of all – the hosted application is fast! In addition, the website hosting gives us an all-in-one solution to be able to see everything that is happening from one place and share that with our customers. It even works on your mobile phone! I could go on and on – but you get the idea – I love this software and more importantly – the company and service behind it! Cons There are too many options? HA! This software does so much that truly complete configuration can take some time - but is that really a con? I can't really think of a con or complaint. Review Source MN Michelle N. Owner/Manager Hospitality Used the software for: Less than 6 months ### "OwnerRez a MUST for newbies or seasoned professionals to use for STR's" June 8, 2022 5.0 Overall, it's been the BEST, most satisfying learning curve as I feel genuinely supported and encouraged by the OR team and understand how MUCH the software (and people) can offer to my new rental business. Pros Once "trained" with help from ProConnect, I felt much more confident in navigating ALL the various options OR provides Cons When I first signed up, I felt overwhelmed with the vast amount of information available on OR (via video tutorials and help docs). The sheer amount of information made me nervous, but once I worked with Customer Service/ProConnect (Lisa M), all my worries faded and I began to understand the processes much more and my confidence in using the software grew exponentially Alternatives considered [Guesty Lite](https://www.capterra.com/p/169863/Your-Porter-App/)[Lodgify](https://www.capterra.com/p/131924/Lodgify/) Reason for choosing OwnerRez All the various features OR offers to hosts/owners/managers via the software, automated emails, and direct booking website Switched from [Lodgify](https://www.capterra.com/p/131924/Lodgify/) Prior to signing up with OR (Jan/Feb 2022?) Review Source BC Bernard C. Director Hospitality Used the software for: Less than 6 months ### "Ownerrez is amazing!" October 18, 2021 5.0 It is the alternative that best fitted my requirements Pros 1\. Speed – It is lightning-fast to use and makes a huge difference in your visitors’ engagement and stickiness when a search feature is integrated on a page. 2. The way it integrates Wordpress websites is ideal for my needs and is unmatched by its competitors who have not at all thought things this way. 3. They thought about everything. It is difficult to find a requirement that is not feasible. 4. It’s fairly simple, easy and logical to use. 5. Not last and certainly not least – the documentation is extensive and support service is unmatched. Basically you get a positive reply or clear explanation on any issue within a couple of hours and by the people who design it, not a call centre in some exotic place. Cons 1\. It is not GDPR compliant 2. Its checkout process is near to a disaster (but it works perfectly on a technical standpoint). The processing seems to perfectly fit the American market so extended customisation of the process is really a must. 3. International / language is ¾ way done. 4. White label is not available (except if going the API way). 5. There is not proper channel manager feature but the alternative proposed works perfectly. Review Source JN Junko N. manager Hospitality Used the software for: 2+ years ### "excellent costomer services" June 20, 2024 5.0 very dependable personal excellent quick response Pros very quick customer services always answer my questions very personal Cons none I am delighted I joined OwnerRez highly recommend Reason for choosing OwnerRez online signature was available for rental contracts Review Source RC Richard C. Owner Hospitality Used the software for: 1-2 years ### "Excellent value for money, with unparalleled support " February 19, 2022 5.0 Although we are a very small business, we always receive prompt and courteous responses to our support questions. Setup and maintenance are easy to master. Integration with our credit card payments was very easy to implement. Pros All the information we need in one place and the ability to save time in most day to day vacation rental activities. Cons Doesn't integrate in to the same extent with all OTA's However, not really the fault of the software itself, more an issue with the API's of the OTA's Switched from [ReservationKey](https://www.capterra.com/p/130362/ReservationKey/) A few more features in Ownerrez Review Source LW Lorraine W. Company Director Hospitality Used the software for: 1-2 years ### "Love OwnerRez- by far the best I’ve used" July 6, 2022 4.0 Excellent! Although it was good when we first joined It has improved so much more in the past 16 months I just hope they continue to listen to customers and implement the suggestions. Excellent customer service too! Pros Ease of use, PM Management, automation. Payment section Cons Not enough features available to non US based clients. Would love to be able to access insurance and sms and if it linked with zapier even better!! Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/)[Zeevou](https://www.capterra.com/p/202366/Zeevou/) Reason for choosing OwnerRez Price, features, ease of use Switched from [Tokeet](https://www.capterra.com/p/155340/Tokeet/)[Smoobu](https://www.capterra.com/p/160106/Smoobu/)[SuperControl](https://www.capterra.com/p/133969/SuperControl/) Cost, lack of features, errors in owner statements on supercontrol Review Source Garry C. Small Business Owner Used the software for: Less than 6 months ### "OwnerRez does everything I need in a vacation rental software, and a bunch I didn't know I needed." June 15, 2018 5.0 It makes running my business easier than I could have imagined. It's the one system I can't live without. The automation that it provides makes it so I don't hardly need to lift a finger. Many people say that Short Term Rentals are not passive income investments. OwnerRez challenges this notion. Pros I wish I could give 6 or 7 stars for Features and Functionality and Customer Support. The software and support team are outstanding. I've tried running booking plugins on a Wordpress site, and that gave me lots of headaches. While searching for new plugins, I found OwnerRez and a few other similar applications. After researching reviews online, I narrowed it down to two and tried the other one first. It still left me wanting in some areas. Then I tried OwnerRez and I was hooked. Since I had other issues with Wordpress overall, I jumped right in and added the OwnerRez hosted web site too. It's super easy to configure, and very reasonably priced. And did I mention the support is awesome? Every once in a while I find something new that I think would be a great addition. Some of those have already been incorporated as new features in the product. Cons I briefly considered giving 4 stars for Ease of Use, because there are so many options and features that sometimes it's overwhelming. But overall, I think that's a great thing, and it wouldn't be fair to rate them less than 5 stars. And anything that I have trouble with, I just send an email to the support team and get a response within a few hours. Or if I can't find a feature, they let me know exactly where it's located. The more I use it, the easier it becomes. Review Source AA Alan A. Owner Leisure, Travel & Tourism Used the software for: 2+ years ### "Best One I found " September 28, 2023 5.0 Pros East of use. I came from another program that was not user friendly Cons No maintenance features. No customer service number Alternatives considered [Hostfully](https://www.capterra.com/p/187827/Property-Management-Platform/)[Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing OwnerRez Reviews, Switched from [Escapia](https://www.capterra.com/p/134081/Escapia/) Left the company I was working for to start my own Review Source SS Sherri S. Affiliate Broker Real Estate Used the software for: Less than 6 months ### "One stop shopping!" May 3, 2024 5.0 Exceptional and I am happy that I decided to go this route for my rental. Hopefully my rentals will grow and they will all run through OwnerRez. Pros First of all, the customer support has been unreal. It is a little overwhelming when you are just starting in this business. I just started my rental in April 2024. I set up in other sites and my friend suggested using OwnerRez to manage all sites. Best advice I listened to. Cons It was a little difficult to set up at first but my one-on-one with \[sensitive content hidden\] was a lifesaver. Review Source AS Andrea S. owner Hospitality Used the software for: 6-12 months ### "If you have doubts or issues, don't have to wait long for a fast support team response!" April 29, 2020 5.0 it was self explanatory and easy to work with, but yes you have to experience and try for yourself. It's a lot of features and the best way to learn is using it... Some things you will find out works great for you and other features not so much, but you can just not use it and leave it aside. Overall great functions and fast learning after you begin using it. Pros It's kind of easy to work with, unlike many others in the market, but is you have any problem or doubt, the support team is A-M-A-Z-I-N-G-L-Y fast to respond!! So you can solve most of the problems or doubts real quick. Cons no negative issues so far... I am still learning some functions, but so far it worked great for what I need. Alternatives considered [CiiRUS](https://www.capterra.com/p/134175/CiiRUS/) Reason for choosing OwnerRez easy to work with and the main functions were there. After purchase I realize what they have the best is their support team. They never failed me once getting back to me quickly and solving or explaining my issues/concerns. Switched from [CiiRUS](https://www.capterra.com/p/134175/CiiRUS/) Actually I used Ciirus as a homeowner last year. But as a Homeowner I already had difficulties using it. And you do not allow all features for homeowners. I wonder how it must be a lot more difficult with administrator functions. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.