# Page 6 | OwnerRez Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is OwnerRez the right Vacation Rental solution for you? Explore 261 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/100831/OwnerRez/reviews --- OwnerRez 4.9 (261) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 6 - Reviews of OwnerRez ## Showing most helpful reviews Showing 126-150 of 261 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Lacey C. Owner Leisure, Travel & Tourism Used the software for: 6-12 months ### "Skip the hunt, OwnerRez takes all!!" March 25, 2022 5.0 Pros I love the many functions it offers, the ease of use, the customer support and help section, along with the forum, the price is outstanding and after trying out ALL the other options first, I can strongly say I wouldn't change a thing! Cons There is nothing i don't like! It offers it all! Switched from [Lodgify](https://www.capterra.com/p/131924/Lodgify/) Pricing is way better and it offers a lot more features with super easy to use interface. Review Source CB Chester B. Owner/Manager Hospitality Used the software for: Less than 6 months ### " Awesome Product" April 23, 2017 5.0 Before retiring and managing my rental property I was in the IT department of a large hospital for 40 years, involved in application development, vendor application management and a technical systems engineer, MCSE, CNE, CCNA, VCP. So I have had a lot of experience with software and systems. I had been using another property management product for a year that was absolutely horrible and had zero enhancements to the product while I was with them. The main reason that I chose this product to begin with was that it offered me the ability to offer my guests property damage protection and trip cancellation insurance for a property owner that has only one property, all the other products required the owner to have/manage at least 5 properties. After test driving the product for the free trial period I quickly found that this product was for me and dumped my prior vendor like a hot potato. The system is rich in all the major features that a property owner could ask for like a large number of payment methods, legal agreement integration including guest online signing, email templates, triggers and tracking, listing site integration, travel insurance, property damage protection and a host of others. The owners/developers of this product actually do listen to their customers, I have been with them for a short 5 months and have seen a number of enhancements in that short time. Their response time for questions is very quick and they have answered all my questions. I highly recommend this product. Pros The setup process was straight forward and includes a Setup Interview to make sure that you configure the minimum configuration to get things going. After you have configured the system they also include an import feature so that you can import all your information from excel to make the transition a breeze. You are able to modify an invoice on the fly before sending the quote to the guest to include additional line items like a Special Discount, change a charge, delete a line item, etc. You have complete control over the invoice and how it will be presented to the guest, absolutely fantastic. Cons The rates database is separate from the seasons database and I feel if the rates were included in the seasons database it would make the setup process a little easier. Review Source Response from OwnerRez April 23, 2017 Thanks, Chester! We appreciate having you as a customer! Lot of great new features just around the corner. JB Jason B. Real Estate Investor Hospitality Used the software for: 2+ years ### "OR- great software, a lot to learn! " October 30, 2023 4.0 great for channel management... experience is good... wish I had someone to call when I cant find things even using the help feature... sometimes trying to find things I cant seem to come up with the correct verbiage... Pros features are good... functionality is good for what I need... Cons I find it hard to adjust things... there are so many layers to the system, I cant always find what I am looking for... there is no one to call when that happens... getting an email response can take quite some time... Review Source RF Robert F. Mgr Hospitality Used the software for: 1-2 years ### "Manage several OTA's in one place" April 2, 2022 5.0 The staff is responsive, even for a small single property owner such as myself. You can tell they love their product and job. Pros Even for a small potatoes single vaca property owner this software saves so much time from having to manage Vrbo and Airbnb separately it's totally worth the money. Cons I don't have much negative to say or nothing comes to mind. Once you get use to it it's cruise control. Reason for choosing OwnerRez I just checked ratings and forums/blogs at the time and picked O.R. Review Source KK Kelli K. Managing partner Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Best Property Management Software and inexpensive!" January 25, 2022 5.0 We were using a rather expensive and more complicated property management software, so it has been great discovering this company. We have had a great experience with and are very impressed overall! Pros I especially love the support team! They were quick to respond to my emails, and always very helpful. I'm also very impressed with the integration features. Cons As for the initial setup, I'd like to be able to transfer some information manually, rather than always using a spreadsheet. But once I got the hang of Excel, it became easier. Reason for choosing OwnerRez We have several associates in the same vacation rental business who gave rave reviews for , and also the price made it a very easy choice. Review Source VR Verified Reviewer Owner/Manager Hospitality Used the software for: 2+ years ### "Love Owner Rez" January 3, 2019 5.0 Calendar updates, widgets for my website, spread sheets for my guests, and auto email responders. Pros I have been using Owner Rez for a few years now. I love that I can sync all my calendars to my Owner Rez calendar and know all my calendars are updated. Our reps are always available to help (even the smallest issue). Their customer support is the best of the best! Emails are answered almost immediately even with the time zone difference!! The tutorials are a huge help in getting started and making day to day tasks a breeze. I can’t imagine running my business without Owner Rez. Thanks guys for a great product that is easy to use! Cons I could use multiple payment schedules but I hear this in the works for 2019. Review Source JN Jim N. Senior Manager Management Consulting Used the software for: Less than 6 months ### "The perfect vacation rental management tool" July 19, 2022 5.0 I have had nothing but an outstanding experience. I am so pleased by my choice to use . Pros I tried this tool because of its features. I am staying with this tool because of the customer support. I had no idea both would be so outstanding for such a fair price. Cons The onboarding took longer than I expected. I could have benefited from phone support but they do not provide phone support. Reason for choosing OwnerRez Features and positive reviews. Switched from [Zeevou](https://www.capterra.com/p/202366/Zeevou/) More features. The other company required me to have instant bookings which I did not want to do. Review Source MD Michael D. Owner Real Estate Used the software for: 2+ years ### "Glad I switched to OR as my PMS" October 8, 2022 5.0 This is an exceptional product with massive value for money for the size of my operations. I would highly recommend just for the product features but, when you add in the top-notch customer service/help, you have a true winner. Due to the features included in the software, there is a learning curve but it's genuinely worth the effort. Pros So many. I'm not sure I can define a short list. Also, my use might be quite different than yours. But, this is not a feature to many but the response time and value of the customer responses to help requests is truly exceptional. Cons Need to add inquiry communication not just post-booking for VRBO integration. Review Source KW Kristina W. CEO Real Estate Used the software for: 2+ years ### "Don't know what we'd do without OwnerRez!" June 5, 2024 5.0 Thankful to have for our short term rental business. Worth every penny- especially for their Pro-Connect service. Pros Dependability, Ease of use, Customer Service. Cons A bit of a learning curve, but overall worth it! Reason for choosing OwnerRez Reviews mattered when we chose for our property management. Review Source KM Ken M. Co-Owner Hospitality Used the software for: 1-2 years ### "The Eagle Has Landed" June 19, 2023 5.0 Very supportive with gentle, tactful reminders on the implementation progress and the remaining time left to fulfill the Client's portion of the implementation obligation. Always felt like we had a 'lifeline' we could call while migrating our data from another existing Owner Rez client. Pros The integration with VRBO, credit card payment management, integration with QuickBooks On-Line, integration with our housekeeping vendor's software, prospective guest inquiry management notifications Cons Because of the tedium required to integrate with the booking companies, there are some mind-numbing moments to get up and running when entering each specific property Review Source AQ Aaron Q. Owner Real Estate Used the software for: 1-2 years ### "Vacation Rental - Customer Service" January 4, 2023 5.0 We recommend to other vacation rental hosts who use multiple booking platforms. Pros It can grow with us a vacation rental business. We currently do not accept direct payments or have our own website, but we can expand to those when we are ready. We can post and coordinate multiple channels. We can share several calendars with our cleaners and maintenance contractors in an easy calendar format. Cons The initial setup is cumbersome. is a powerful software that must be set up correctly from the initial posting of your vacation rental. We decided to pay OwnerRez for additional support. We recommend that step for new users. It helped us to understand the full capabilities and scope of the software. The customer service is quick, responsive, and informative, and will work with you to get creative solutions. However, you cannot speak with someone on the phone. It must be done via email which is slower for quick questions. Review Source SF Stephanie F. Owner Leisure, Travel & Tourism Used the software for: 2+ years ### "Best customer support ever!" February 6, 2021 5.0 My biggest business problem is, what's going on right now, today? The different screens I have at my fingertips helps me keep my pulse on what is happening today, tomorrow and next week. Pros I love what this software does for me. The daily tracking and the ease of having the information I need right at my fingertips. The customer support is second to none. I'm learning more and more as I dive into it and there are so many things that anticipated and already have in the software. The customer service has been awesome and very responsive. I'm not techy but they help me through each little road block I hit. Cons Granted, there is a learning curve as with any software. So, my own frustration was my biggest enemy. I quickly asked for help when I was lost and always quickly received a response. Alternatives considered [Streamline](https://www.capterra.com/p/89552/Streamline/) Reason for choosing OwnerRez Price. Review Source DS Dawn S. Owner/Operator Information Technology and Services Used the software for: 2+ years ### "My "go to" booking and management solution for new vacation rental owner/manager clients" January 18, 2020 5.0 I've been a web developer for over 22 years and focused primarily on the vacation rental sector for 6+ years. I've integrated other solutions into wordpress websites and many solutions are just not mobile accessible enough or not as friendly to smaller vr businesses (focus on 50+ properties customers) and have sub par support and documentation. Some just don't work at all as advertised. is now my favorite solution provider to work with after trying a bunch. They always have my back and I know my clients will all be treated golden. I sure wish more companies were like this! Pros I have not once heard a complaint from clients about this product, in fact all are well-pleased with it and how it integrates (totally mobile!) with the wordpress genesis websites we build and customize. The documentation and support that provides is second-to-none and certainly not found with other solutions that are reasonably priced. In fact, many companies that provide these tools for a lot higher cost have terrible documentation and support. This not only makes my job much easier but also helps my clients. Cons Some clients want features that does not yet have. I find that it's not only the perfect entry product for new VR owners/managers but like every solutions, it can have limitations. But they are always shifting and adding new things so doing a good job keeping up with the listing site/industry changes. Review Source RH Robbye H. Owner Hospitality Used the software for: 2+ years ### "Superb Customer Service" March 5, 2021 5.0 I cannot say enough about their customer service. Always quick to help and always goes beyond what is required. Pros Set up was easy with detailed examples to help guide you through the steps. Cons Not having a technology background, I do not have any suggestions for improvement-it works seamlessly for me. Reason for choosing OwnerRez Customer Service and ease of use. Switched from [Wix](https://www.capterra.com/p/169007/Wix/) I had several technical problems along the way and it was always hard to get an answer to my questions from Wix. When I began using Owner Reservations, their customer support would help me with questions that should have been answered by Wix. It was an easy decision to also let host my website and I have not regretted that decision at all. Review Source AM Aliona M. Property Manager Real Estate Used the software for: Less than 6 months ### "Exactly what I needed!" April 27, 2024 5.0 Amazing, would highly recommended.10+ star if possible Pros is the best option I could choose to manage my vacation rental! I love all the videos and resources they provide. Kudos to \[sensitive content hidden\] for her professionalism and knowledge during the 1 h complimentary call, and for all the resources and explanations she sent to me afterward. Cons Nothing to think of right now. Everything is great so far Review Source LD Leonardo D. Owner Real Estate Used the software for: 2+ years ### "Best for the price" February 23, 2022 5.0 Pros Price, easy to use, API, guest messages including email and sms, customer service, constant platform updates and improvements. Cons Poor owner portal and just major API channels connect Review Source BK Brian K. Principal Real Estate Used the software for: Less than 6 months ### "Dont Sleep on OwnerRez. Highly recommend. " September 10, 2022 5.0 I couldn't be happier. It's a great product with great customer support at a fair price. To me, this is a must-have as a vacation rental operator. Pros I have yet to find a feature that's "missing" from . Everyday it feels like I find a new feature and/or use for the software. It really does everything I need it to with other features that I didn't even know I'd want until I discovered and used them. Their customer service is absolutely wonderful. Every question asked is responded to quickly and in detail. Cons It's ugly. Truly this is a non-issue as a user, and one that shouldn't stop anyone from selecting to manage their vacation rentals. But the marketer in me knows that if this software was a little more aesthetically pleasing and intuitive, they'd secure more new users. Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/) Reason for choosing OwnerRez A recommendation from a friend who tried a bunch of options and said that appearances are deceiving and was the sleeper pick. Review Source JL Jeanne L. Owner Investment Management Used the software for: Less than 6 months ### "1:1 today with \[sensitive content hidden\] was "above and beyond"" February 22, 2024 5.0 Fantastic! I'm very new and still learning a lot, but overall very happy with the capabilities. I just need more practice with all the settings. Pros \[sensitive content hidden\] did an amazing job answering my questions and when going through those questions, he would notice other setting that needed attention. He was so patient in explaining and making proper changes to the settings. Cons Right now - booking.com booking templates are not firing properly and our Schlage integration with OR isn't always generating a door code. They are looking into these two concerns right now and I hope to hear back soon. Review Source GC Gabriella C. Property Owner and Manager Hospitality Used the software for: 6-12 months ### "Never been happier" December 1, 2020 5.0 The concierge service was just what I needed - they set up everything, and they're help email is always quick to respond. The staff are all very friendly and willing to ensure you are set up for success. Pros The features of the hosted website, my website looks so professional. I was previously using Wix, and the difference in quality is astounding. The channel manager ensures all my photos match to all my listing channels. Cons They just removed a fee feature that allowed you to associate certain fees when using credit card processors, but was easily able to adjust and set up a surcharge to cover this. Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/)[Lodgify](https://www.capterra.com/p/131924/Lodgify/) Reason for choosing OwnerRez Seemed like a more cost efficient option, and seemed to be more cost efficient. Switched from [Wix](https://www.capterra.com/p/169007/Wix/) Started using for the channel management, ended up adding additional features that brought my brand to a whole new level. Review Source AS Alice S. Owner Hospitality Used the software for: 6-12 months ### "First time using software, upgraded from paper calendar & Excel spread sheets. Hallelujah! " January 27, 2018 5.0 Saving a ton of time, and increasing occupancy by reducing booking friction. Also saving my sanity by avoiding double-bookings. Pros The software is easy to use for a novice user (like me), and Customer Support is there every step of the way. I am a sole proprietor, and the demands of the business and increased complexity of the market made it impossible to continue our old ways. I liked finding software created by someone in the business and a company that had been in business for a while. Every time I had a question, one of the rep was there to answer and respond. I am not sure he sleeps. It's a big risk to take all of your data and your process and turn it over to a company. I spent about two years looking, researching, and reading reviews. Our family has been in this business for 46 years-- we've stayed in business by being careful. was the single best purchase we've made since we started a website in 2004. The "book it now" button has decreased booking friction and we've picked up some bookings I'm sure we wouldn't have had with our old process. Our long-term customers like the ease of looking at the calendar on line, reserving, and paying, all in one shot. The graphics are clean, and the process is intuitive. Yes, it will take some getting used to if you are accustomed to paper calendars and Excel spread sheets, but it is well worth the investment in time. Review Source VR Verified Reviewer Owner Hospitality Used the software for: 6-12 months ### "OwnerRez makes a big difference" March 1, 2021 5.0 Incredible company and top notch support. They really want to see that you are successful \[SENSITIVE CONTENT HIDDEN\] is amazing). Pros has enormous capability and configuration to manage our properties. It is phenomenal software and the customer support is absolutely incredible. Very impressive company. We have been able to automate our business to new levels using OwnerRez. Cons Overall I love the software and it is way better than several we had tried. Reason for choosing OwnerRez Price, capability, support, community recommendations, integrations Switched from [iGMS](https://www.capterra.com/p/157033/iGMS/) More capabilities, legal agreements, integration with locks, a true CRM Review Source JI Jake I. Principal Hospitality Used the software for: Less than 6 months ### "OwnerRez - the best software for short term rental business management" February 4, 2022 5.0 So far I am very pleased with the software and the support team! Pros Easy to set up integrations with AirBnB, VRBO, and other channels, as well as other software which focus on pricing and other aspects of the short term rental business. Automating communications with guests is very helpful and saves a lot of time. Cons Takes time to develop an efficient plan to take advantage of various capabilities. suggest start with your listing... can either connect to existing one or create one in and the push to AirBnB, VRBO, and others. Reason for choosing OwnerRez Focus on channel management, guest / staff/team communication and workflows (efficiencies) and a good price. Review Source JS Jon S. Property Management Real Estate Used the software for: 2+ years ### "OwnerRez is Great!" October 19, 2023 5.0 Pros It's easy to use and the customer service is top notch. Cons I really can't think of anything bad to say. Review Source GR Gretchen R. Owner Hospitality Used the software for: Less than 6 months ### "Incredibly Powerful" August 3, 2022 5.0 support has been amazing--I've clogged their inbox many times while setting up and they not only get back to me lightening fast, but they look at my account and suggest other things I can do next. Pros Starting out I went with a very simple property management software to avoid overwhelm, but quickly outgrew the simplistic platform and wanted more robust features and functionality. has that in spades--but it's not complex, just robust and extremely thoughtful. Cons Waiting for VRBO messaging integration but other than that, zero complaints. Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/) Reason for choosing OwnerRez To be honest, I had that day to implement and I had a call with Hostaway and they blew off the call, so I signed up for and never looked back. Zero regrets. Review Source LB Louise B. Owner I CEO Real Estate Used the software for: 1-2 years ### "Five Stars!!!" May 16, 2024 5.0 Pros Five Stars!!! - is a great company and a fabulous property management solution. Their platform is user-friendly, packed with essential features, and provides excellent customer support. Highly recommended for anyone looking to manage their vacation rental properties efficiently! Cons Starting up, learning everything, not having a support phone number. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.