# Page 8 | OwnerRez Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 8 - Is OwnerRez the right Vacation Rental solution for you? Explore 261 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/100831/OwnerRez/reviews --- OwnerRez 4.9 (261) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 8 - Reviews of OwnerRez ## Showing most helpful reviews Showing 176-200 of 261 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DB Dana B. Owner Hospitality Used the software for: 2+ years ### "Choose NO Other" October 5, 2022 5.0 Excellent. Pros Everything....Have tried a multitude of others prior and this is the BEST. Cons Again...this is the best out there. I shall never choose another. Review Source KR Katie R. Owner/Realtor Real Estate Used the software for: Less than 6 months ### "Automation is Key to Vacation Rental Management" May 24, 2022 5.0 When I have had questions their customer service is not only amazing but quick to respond. I had an exceptional experience with \[SENSITIVE CONTENT\] setting up my account and walking me through each scenario so I could decide what worked best for me and my business. Pros The software itself literally thinks of every scenario and has automations that can be enabled to take care of it. The number of features is amazing. Cons For a newbie- the number of options was overwhelming - however I signed up for the help to set up my account and am SO glad I did! Review Source BR Bebe R. Owner Hospitality Used the software for: Less than 6 months ### "An absolute must have!" January 17, 2023 5.0 Exceptional!!!!! Would recommend it to everyone!!! Pros If you are considering learning and implementing this software do not hesitate even for a second. It was the best decision I made and never once regretted it. There are so many amazing features and benefits to this software. From having guests sign a lease that’s automatically emailed to them to collecting payments automatically for VRBO to the direct booking website they build for you…. The pros are endless. There is so much value here!!! Cons You have to be willing to spend the time to learn it. Take one feature and master it. Be patient. Once you set it all up it works so amazingly well. It saves so much time and is so worth it at the end. Reason for choosing OwnerRez The rental agreement!!!! Review Source SM Serena M. Director Real Estate Used the software for: 1-2 years ### "Great Human Customer Service " December 14, 2022 5.0 Great Pros The fact real humans are at the help desk and are responsive. Cons There’s not really anything that I do not like. Reason for choosing OwnerRez Recommended Review Source SE Sarah E. Owner Hospitality Used the software for: 2+ years ### "Superb Support" January 20, 2020 5.0 The support is second to none. Every single question is answered quickly with easy to understand explanations. The team have endless patience! Pros A bit of a learning curve, but once it's up and running it's a great system and easy to add to websites. I love the auto email options. Cons The main thing I think the software is missing is the ability to use promo codes. Individual quote options for individual properties would be a huge asset as would being able to add personalized options to all forms. Review Source AS Ashish S. Used the software for: ### "Awesome site" June 8, 2016 5.0 This is of interest to those homeowner who reply to their own inquiries. Just come across a website called Owner Reservations. They have an online software that will (1) Automate your replies to inquiries as long as minimum data set / specific information is contained within the initial inquiry. If not, then email is sent to you to do reply (which is very easy and you can do on your mobile. System will also recognise if their are comments in the inquiry, if present you can set it to auto-reply or leave it for you to do. Content of reply is fully editable. (2) Sends a rental agreement for guest to sign online. (3) Automatically collect payments. If initial payment is made via credit card, system will collect balance and security deposit automatically. (3) Sends reminders for all scheduled payments ie balance and security deposit automatically at a time interval you set. . (4) Refunds security deposit automatically at a time interval you set. . (5) Add surcharges ie we charge a cleaning fee if the guests stay less than 7 days. This can be done on the system (6) Offer discounts for certain times of the year that you can set. (7) Sends out a receipt automatically. (8) Different email templates ie one for initial inquiry, one for balance due, one for security deposit due, even one for checklist. The timing of these are all amendable. (9) Export calenders. (10) Any replies from guests are sent to you personal / business inbox. I have tried it out and it is an absolutely fantastic system. It has the potential of saving me a lot of time. Future additions (1) Optional extra ie pool heat, BBQ, and crib hire will be optional extras guests can add to the quote immediately prior to paying. Cost is only <$5 for every booking they take on your behalf. Your own booking are free. The guys who own the website are very receptive and have sorted out any issues within 24 hours. Really fantastic service. Review Source RE Rachel E. Owner Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Worth the investment to learn and grow" December 23, 2021 5.0 Overall, I am so glad that I found them. I can't imagine not having their services at this point. Especially if you intend to grow your business. Pros Having one platform to manage multiple property on numerous platforms is truly genius. The folks at OR are so supportive and strive to ensure that its users are taken care of. They always respond quickly to every questions or concern that I have. Customer service is top notch! Cons This is a robust property management program. The only cons is the learning curve which is on the user to invest in learning. But OR ensures that it's users have the access to support articles and they are always a call or email away from assisting whenever needed. This is not a CON. But users do need to understand that with all the capabilities required to communicate with numerous platforms does require time to setup and tweak. Review Source WB Wendy B. Owner Hospitality Used the software for: 6-12 months ### "enthusiastic thumbs up" December 20, 2023 5.0 Pros customer svc and management of reservations Cons I need more help designing hosted website Review Source VF Vanessa F. Production Manager Retail Used the software for: 2+ years ### "Just Perfect" July 13, 2020 5.0 The reservation system works great and customer service is even better. Pros What I like the most is the customer service that is ideal, also \[SENSITIVE CONTENT HIDDEN\] always help you to implement new tools, any questions are answered in a short time and we work from Spain that there are time differences. They are the best ! Cons To this day and after more than three years working with \[SENSITIVE CONTENT HIDDEN\] , I have no complaints, sorry Review Source NV Nick V. Prop Manager Hospitality Used the software for: 1-2 years ### "Time Saving Wonder" February 18, 2022 5.0 Fabulous top to bottom Pros Automation, time savings, website, channel management Cons Lots of in/outs to set up so it takes some time to learn Review Source DK Dina K. Owner Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Very pleased!" August 5, 2022 5.0 Pros As an owner with 4 high demand vacation rental properties, I want to shout out to \[SENSITIVE CONTENT\] and \[SENSITIVE CONTENT\]and their team for being so responsive to the many questions I have had since signing up in March 2022. They have been so helpful and professional. We love this software and it has made booking guests and responding with auto messages, so easy! We look forward to a long relationship with . Cons No complaints at all and I have no suggestions. Review Source SK Sherry K. Owner Leisure, Travel & Tourism Used the software for: 6-12 months ### "Excellent" October 10, 2021 5.0 Over the past decade we have been with a couple of reservation systems that have not been ideal. Well, the third time around has been a charm. "Owner Rez" We are completely satisfied and are still learning the wonderful streamline features Owner Rez has to offer and enjoying the ease of use. Everything and more we could hope for in a vacation rental software system. Pros Simple. Ease of use. Streamline. One system. Everything needed. Great support. Cost effective. Cons Have not experienced any cons. All good. How many people can say that about the software they use. Review Source KH Kevin H. Short Term Rental Manager Hospitality Used the software for: Less than 6 months ### "Satisfied Customer" September 29, 2021 5.0 Though we are currently just managing one property, we list on numerous channels, and has been incredible in making that all happen, between all their features, such as api integrations, to reports, to their messaging system. Pros Usability; support resources easily available on the site; customer support via email very prompt and helpful; tremendous number of helpful features Cons There is nothing I would change. Some of the processes are very technical, so there has definitely been a learning curve for me, but does a great job of walking you through the more difficult processes. Review Source JM Jennifer M. Owner Hospitality Used the software for: I used a free trial ### "Extremely happy with OwnerRez!" June 8, 2021 5.0 I’m very happy with . Their customer service is excellent! Pros I liked being able to build my reservations and add it to my we. Page. Cons Nothing! I’m very happy with this software. Review Source CY Carrie Y. Owner Hospitality Used the software for: 1-2 years ### "Amazing Must-Have Tool for Managing Short-Term Vacation Rental Homes" July 20, 2020 5.0 We own one short term vacation rental home in Orlando, Florida. For the past year, we've been using and are super impressed with this outstanding tool for managing all of the details for our bookings. Their customer service it top notch and always very quick to respond to our questions or concerns. We highly recommend OwnerRez and are thankful we found them! Pros The tool is a HUGE time saver for us to automate, track and communicate with all our guests, both direct bookings and OTA bookings. We especially love how well it keeps our availability calendar synced across the four different OTA websites that we use to market our vacation rental home. We also love the reusable e-mail templates that make it easy to automate our guest communications while using fields to still personalize the content of the e-mails. Cons None. We have been very satisfied with the product. Review Source ZJ Zachary J. Owner Real Estate Used the software for: Less than 6 months ### "Best experience ever!" March 24, 2021 5.0 Amazing! Pros I can't say enough about my positive experience with . I've been in real estate (sales & property management) for 20 years now so I've interacted with a multitude of online platforms and service providers and this has BY FAR been my best experience at getting one set up. The guidance provided during this entire process is unmatched! Their support team is responsive, precise and professional! I worked with \[SENSITIVE CONTENT HIDDEN\] primarily and he was the absolute best. Whenever I got stuck or needed advice or instructions on how to set something up he quickly pointed me in the right direction. Their platform is organized, efficient, extremely in depth and yet easy to navigate and set up. As with everything, there is a learning curve, but once you get it all going it makes your vacation rental(s) so much easier to manage across the various rental sites. Cons So far there has not been anything to dislike or complain about. Review Source Dottie N. CEO Used the software for: Less than 6 months ### "The best vacation rental software ever!" May 1, 2018 5.0 Easy to integrate calendar and booking system, easy to set up secure, online payment system for my customers. Pros A very easy to use system, with good UI, but the BEST rates and calendar system I have ever used! Needless to say, much better than HomeAway/VRBO's system, Airbnb or any of the other systems I use or have used. Provides the flexibility to configure the rental rates exactly as I need them! Also love the widgets for setting up inquiries on my WordPress site. Cons Nothing not to like! I suppose, for some people, it might be a little complicated, but that is what makes it powerful. Review Source RM Richard M. Condo Association Board Hospitality Used the software for: I used a free trial ### "Very full featured software." March 16, 2022 5.0 Renters are able to book without our intervention. We can list on multiple channels and control from one. Pros Very full featured. Can tailor it to exactly what we need to do, very detailed. Cons It's very full featured, so there is a definite learning curve to use it. Their helpdesk has been very supportive. Alternatives considered [Lodgify](https://www.capterra.com/p/131924/Lodgify/) Reason for choosing OwnerRez More features. Review Source JF James F. GM Hospitality Used the software for: Less than 6 months ### "Great customer support" February 7, 2022 5.0 Very happy with their support, they held my hand all the way until I had it all set up. Would highly recommend them to anybody running short term vacation rentals. Pros The ease of handling reservations from multiple channels. Cons It takes a while to get everything set up. At times a bit mind boggling. But as soon as it all comes together it starts to make sense and it get easier to use. Reason for choosing OwnerRez is based in the US, many good reviews from different user groups I'm in by people actually using the software. Review Source GM George M. Owner Real Estate Used the software for: Less than 6 months ### "Best tool for vacation rentals" April 2, 2022 5.0 Outstanding. Any time I have a question they respond to me within a day. Very helpful and a great overall experience with the right features. Pros I have tried three of their competitors and Ownerez has the best set of features for the price. Their messaging features are outstanding. Let's you stay in great contact with your guests in a completely automated way. Cons The onboarding was complicated and they only offer email support for free. This ended up to fine but I can imagine some will struggle. Review Source LL Lynne L. Administrator Leisure, Travel & Tourism Used the software for: 1-2 years ### "So helpful!" January 29, 2020 5.0 I was looking for a program that would enable me to use e-signature rental agreements when I found . It does that and much more. I love it because it is made especially for the vacation rental market. Pros is easy to use, and really simplifies that management of our beach rentals. I do a lot of my work on the weekends, and I still get quick response from the support team if I have questions or problems. Cons The pricing setup could be a bit easier to work with. Review Source HD Harry D. Owner Hospitality Used the software for: Less than 6 months ### "OwnerRez is a superb PMS tool for your vacation rental business" July 12, 2022 5.0 Super satisfied. The only feedback I have for the OR team: I wish there is a "live" tech support for those times where we cannot wait for an email response. Pros Message Automation, Security Deposit, Travel Insurance and Damage Protection are the 4 big items I'm looking for to manage my rental, and OR had accomplished that. Cons GUI and workflow can be made better. Everything makes sense but sometimes it's hard to figure out where things are. A UI artist can make things way better. Review Source CM Cody M. Owner Real Estate Used the software for: Less than 6 months ### "Short term rental management tool" November 4, 2021 5.0 Very pleased so far and quickly finding it a must have for managing our short term rentals, multiple channels, and allowing us to also use it for general bookings for our event venue attached to our short term rentals as well. Pros I love all the information and customer support that has helped me effectively implement and launch seem-lessly Cons Using multiple channels it can be a bit overwhelming at times to make sure everything is connected properly, and will be nice when all messaging can occur within Owner Rez Review Source PA Paul A. Property Manager Hospitality Used the software for: 6-12 months ### "Best investment to help manage Vacation Rentals" September 15, 2020 5.0 I own five condos in Venice FL and have been doing vacation rental for over 10 years. I have been using for almost a year now and I can honestly say it is worth every penny. It makes my organization and management much more efficient and effective. The website feature is also amazing and very easy to update. The support I get from the staff is unlike any other, they are very quick and helpful. Knowing how easy it was to work with was the main reason I actually bought my 5th condo. I would recommend OwnerRez for anyone that has vacation rentals. Pros Very easy to use and great support is available Cons There is nothing I dislike about the software Review Source EG Eloy G. Small business owner Hospitality Used the software for: Less than 6 months ### "We Love OwnerRez!!" October 30, 2019 5.0 We tried a couple of others and were left feeling frustrated and with a tool that was inadequate for our specific situation. This product and the customer support team hit a home run with us! Thank you! Pros Super intuitive. Software code riders understood the guy like me would be using it. Consistent pattern to every area you working in the software. Super important when you are trying to get your arms wrapped around the software quickly. Cons We used to integrate into a property management arrangement and the checklist of integration seemed lengthy. However, the end result was well worth it Reason for choosing OwnerRez Kept hearing positive comments from customer support at different advertising platforms that had an integration arrangement with . Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.