# Abacus Pharmacy Plus Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Abacus Pharmacy Plus the right Pharmacy solution for you? Explore 23 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/100991/Abacus-Pharmacy-Plus-Software/reviews --- Abacus Pharmacy Plus 4.6 (23) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated December 29th, 2025 # Reviews of Abacus Pharmacy Plus Ease of use 4.7 Customer Service 4.5 ## Showing most helpful reviews Showing 1-23 of 23 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use GC Giselle C. owner Pharmaceuticals Used the software for: 2+ years ### "great and friendly customer service" February 15, 2017 5.0 always very helpful and supportive of our business needs. If there is any issues, concerns, or changes we need to make they are always willing to help and make necessary changes to program based on our personal business needs. Pros easy to use and the ability to suggest things that are useful to your own business and most of the time they make those adjustments to the program to help your business be more efficient and productive. Cons inability to request refills by fax with out having to print papers on regular basis. a list that shows you all the patients and medications that were filled last month but not this month whether or not there are refills left or not. Review Source SC Sylva C. PHARMACIST Used the software for: ### "ABACUS RX REVIEW" September 19, 2012 5.0 I HIGHLY RECOMMEND THIS SOFTWARE. Pros VERY SIMPLE AND EASY TO USE AND LEARN. CUSTOMER SERVICE IS PRETTY GOOD. I AM SATISFIED WITH THE SOFTWARE SO FAR. Cons I HAD A HORRIBLE EXPERIENCE WITH THIS SOFTWARE ABOUT TWO MONTHS AGO. ALMOST EVERY RX I BILLED TO CVS/CAREMARK OR AMERIGROUP(FL). GOT REJECTED. WHENEVER I CALLED THE INSURANCE THEY WOULD TELL ME THAT THEY HAD A PAID CLAIM, BUT I WILL BE SEEING A REJECTED CLAIM AT MY OWN END. AFTER SEVERAL TRIALS THE CLAIM WOULD GO THROUGH. BUT THE MORE BITTER ASPECT OF THIS WAS THAT FOR EVERY REJECTED,PAID OR REVERSED CLAIM CVS/CAREMARK WAS CHARGING ME $0.12, AND THE SWITCH COMPAY(RELAY) WAS CHARGING ME. I WAS MILKED DRY! ABACUS CUSTOMER SERVICE WAS MUCH WILLING TO LOOK INTO THE CASE BUT THEY DID NOT SAVE ME A DIME AS THEY SAID THAT THE HITCH IN TRANSMISSION WAS FROM CVS/CAREMARK AND CVS CLAIMED IT WAS FROM MY SWITCH COMPANY. BUT I PAID FOR IT ALL. THIS HAS BEEN RESOLVED AT THE MOMENT. Review Source JB Jeffrey B. owner Pharmaceuticals Used the software for: 2+ years ### "If you need to go out of business, this is the system for you!" May 16, 2017 1.0 If there is any other option, do it! Pros This software is reasonably priced, but you get what you pay for! I couldn't afford the big pricey system when I opened Greenway Pharmacy during 2012. The affordability of Abacus helped me open, but I wonder if it was really worth all of the hassle and frustration. Thanks for all of the gray hair, Abacus! Cons You are their best friend while you are considering buying their system, but then you find out-Terrible! I repeat- TERRIBLE! customer service- Don't bother calling the after hours service number... they will tell you they can't log on from home. They wanted ME to pay for THEM to set up for controlled substance escript receiving!? Last but certainly not least, if you have a problem, their fix is to have you download another version (takes over an hour) and hope whatever you need works in the different version. Heaven forbid if it happens to turn 5:00pm in the middle of a fix. They go home! One time they just hung up without even mentioning they were done for the day... LOSERS! Review Source TR Tony R. Client aquisitions Used the software for: 6-12 months ### "Abacus is a very helpful company," July 26, 2017 5.0 Pros Privately Held / Family Owned. They are one of the few companies left in this industry that is not owned by a large corporation or wholesaler and, they have a support staff with impeccable follow up Cons Most features are free, but depending on your niche there are a few are separate modules to be purchased. Review Source SG Sam G. Owner Used the software for: ### "Excellent Pharmacy Software" August 29, 2010 5.0 I would recommend this software to anyone. They have a very good customer service team, a very good product and the price is right! Pros I have trixed numerous pharmacy software such as QS/1, RX30 and others. The Abacus software Visual Pharmacy Plus is by far the best software we have every worked with. It's easy to use, has all the features that you need and more. Cons Their mail order package is not as robost as I would want. Review Source Response from Abacus Rx March 15, 2012 THANKS FOR YOUR NICE COMMENTS. KM Kerry M. Used the software for: ### "Cancellation of Account is a Nightmare" December 28, 2016 1.0 We were always pleased with the software. However, we needed to upgrade to a different software to accommodate the growth of our pharmacy. When I tried to cancel the monthly maintenance charges, no one would return my calls and acknowledge my request. This has been going on for over 6 months. They continue to take out the auto withdrawal from my account each month. I have sent numerous emails and a letter and they still ignore my phone calls and requests for cancellation. Review Source MS MODY S. MANAGER Used the software for: ### "ABACUS GREAT PROGRAM!!!" September 17, 2013 5.0 THE ABACUS SOFTWARE IS GREAT ASSET TO MY COMPANY. IT IS VERY USER FREINDLY AND AFFORDABLE FOR ANY PHARMACY TRYING TO START OUT. THE ABACUS TEAM IS ALWAYS AVALIABLE FOR ANY TROUBLE SHOOTING AND VERY HELPFUL (JUAN MANDIEDO) IS ABSOLUTLEY ONE OF THE MOST KNOWLEDGABLE EMPLOYEES. GREAT PRODUCT AND SERVICE WITH 2 DIFFERENT TYPES OF PROGRAMS TO UTILIZE IN YOUR PHARMACY. HIGHLY RECCOMENDED. Review Source BC BERNARDA C. PHARMACIST Used the software for: ### "ABACUS REVIEW" August 28, 2014 5.0 ABACUS, HAS BEEN AN EXCELLENT SOFTWARE,AESY TO USE, WE HAVE BEEN WITH THEM FOR MORE THAN 4 YEATS, THE PERSON THAT ALWAYS HELP US HER NAME IS MARIA ZENTENO, SHE HAS A GREAT ACTITUD, ALWAYS THERE TO HELPS US FIXING ALL THE PROBLEMS THAT WE HAVE, EVERYTIME THAT WE NEED TO FIX AN ISSUE; THEIR COSTUMER SERVICE HAVE BEEN REALLY HELPFULL ESPECIALLY MARIA ZENTENO. Review Source GA Gladys A. Manager Used the software for: ### "Thumbs up " September 18, 2013 5.0 The program is very user friendly easy to manage. Has the ability to let you work with multiply windows at the same time . Keeping you at paste with patients. It also contains a training video that helps you and new personal learn the system quickly . Review Source JS James S. Medical Profesional Used the software for: ### "Easy to Use" March 9, 2015 5.0 I've used many pharmacy softwares during my professional career..I found Abacus Pharmacy Plus Software best among them. I've suggested to use this software to many of my friends also. Review Source JT Jorge T. Pharmacy manager Used the software for: ### "Best software " September 14, 2013 5.0 My pharmacy is been with Abacus for the las 8 years. Their customer service is outstanding and the product is excellent. We are very happy with their service. Review Source JB John B. Pharmacist/Owner Used the software for: ### "AbacusRX software team is helpful" April 22, 2015 5.0 Juan has been extremely helpful and knowledgable about the product, and the transition has been smooth coming over from previous company. IT was great. Thank you Review Source ZC Zugeilys C. onwer Used the software for: ### "Very satisfied with Abacus software" September 13, 2012 5.0 I'm very satisfied the product and service Pros Covers all my needs and customer support does a great job. Cons no problems with the software Review Source JR Juan R. Owner Used the software for: ### "I would recommend " August 29, 2012 4.0 Works well with my pharmacy's workflow Pros Many Modules available Cons So many features it takes a while to learn but worth the features Review Source JG Jessica G. Onwer Used the software for: ### "Very good pharmacy software" September 13, 2012 5.0 It has helped us out alot. Pros Access to many features customer support is always there to help Cons No issues with program Review Source JT Jorge T. Owner Used the software for: ### "Handles all my needs" September 13, 2012 5.0 This is a very good product that handles many pharmacy functions Pros Customer support is helpful. Cons I've never had a problem Review Source DP Danny P. owner Used the software for: ### "great product" August 30, 2012 4.0 Very user friendly Pros has more features than previous program i had Cons select workflow adaptations Review Source LD Lazaro D. Owner Used the software for: ### "Great Product" August 29, 2012 5.0 Very satisfied with software Pros Excellent customer service Cons I've had no issues Review Source yR yamilet R. Owner Used the software for: ### "Great Software" September 13, 2012 5.0 It's a great product. Pros Great customer support. Cons no issues with software Review Source LG Laura G. Pharmacist Used the software for: ### "Excellent software" August 30, 2012 5.0 customer service is excellent Pros very easy easy to use Cons i've had no issues Review Source IM Iris M. Rhp Used the software for: ### "Great Product!" September 11, 2012 5.0 Fits all my needs. Pros Great Customer Support. Cons I have no problems. Review Source GC Giselle C. Manager Used the software for: ### "Very good and reliable." October 17, 2015 5.0 Love the quick and knowledgable customer service that is available!! Review Source MM Mike M. RPT. Used the software for: ### "Easy to work with " October 17, 2015 5.0 Very helpful with adults and work flow. Review Source Similar Products Featured