--- title: "HireRight Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about HireRight Software - reviews, pricing plans, popular comparisons to other Background Check products and more." source_url: "https://www.capterra.com/p/100993/HireRight/" page_type: "product" language: "en" --- # HireRight Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) HireRight ## What is HireRight? On-demand employment screening, drug screening and I-9 employment eligibility solutions that help manage and control screening programs ## What is HireRight used for? [Background Check](https://www.capterra.com/background-check-software/)[Applicant Tracking](https://www.capterra.com/applicant-tracking-software/)[Reference Check](https://www.capterra.com/reference-check-software/) Top alternative Featured Overall rating Based on 22 user reviews Reviews sentiment Positive 73% Neutral 5% Negative 23% ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for HireRight?[Manage this product listing](https://www.g2.com/products/hireright/claim_requests/new?auto=true) ## HireRight Overview Updated September 2026 AI summary HireRight enables organizations to conduct background checks and manage employment screening processes through a cloud-based platform. Serving businesses of all sizes, it offers tools for identity verification, status tracking, and reporting, with features such as an activity dashboard, self-service portal, and integration options. Additional capabilities include applicant tracking, onboarding, and employment eligibility verification. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### HireRight 3.8 (22) VS. [4.4 (1,398)](https://www.capterra.com/p/130949/Paycom/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.8 (22) Ease Of Use 4.4 (221) Value For Money 3.5 (18) Value For Money 4.2 (145) Customer Service 3.5 (18) Customer Service 4.4 (192) ## HireRight alternatives [4.5 (304)](https://www.capterra.com/p/177814/Checkr/reviews/) Starting price $29.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.6 (36)](https://www.capterra.com/p/276237/AssureHire/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars Highest Rated [4.9 (4,311)](https://www.capterra.com/p/205015/Deel/reviews/) Starting price $5.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.8 (18)](https://www.capterra.com/p/181402/Checkmate/reviews/) Starting price $17.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/100993/HireRight/alternatives/) ## FAQs about HireRight Overview ### Which roles and teams benefit most from HireRight? HireRight is most used by HR leaders, talent acquisition teams, recruiting operations managers, and HRIS analysts who need to streamline background checks, candidate screening, and hiring compliance. Operations managers and business owners benefit from faster onboarding and reduced administrative work, while executives gain visibility into hiring workflows and risk management. Answer based on 22 reviews Overview ### What company size and industries is HireRight built for? HireRight is designed for small to large organizations, with the strongest reviewer presence from small businesses at 45% and enterprises at 36%. Its top industries are Insurance, Hospitality, and Computer Software, each at 9% of reviewers. It is commonly used for background checks, the main use case for 42% of reviewers. Answer based on 22 reviews Features and Usability ### What are the key features of HireRight? HireRight offers applicant tracking and recruitment management, plus background screening, identity verification, employment eligibility verification, and data verification. It also includes compliance tracking, employee onboarding, status tracking, reporting and analytics, historical reporting, search and filter tools, an activity dashboard, and third-party integrations. Integrations ### Which third-party tools and platforms does HireRight integrate with? HireRight integrates with 10 third-party tools and platforms, including Dayforce HCM and SmartRecruiters, plus Avature, Greenhouse, ICIMS Hire, Jobvite, Lever, Workday HCM, and Zoho Recruit. It also connects with Cornerstone HR, PeopleAdmin, PeopleFluent Talent Management, ClearCo, and myStaffingPro. Answer based on 8 reviews Getting Started and Support ### What customer support options does HireRight offer? HireRight provides Email/Help Desk, FAQ/Forum, Knowledge Base, and Phone Support. Users report that getting issues resolved can take a long time, with slow responses, disconnected calls, and support staff who may not know the product well enough to fix problems quickly. Answer based on 3 reviews ## Features AI summary Based on 709 Background Check reviews Capterra reviewers highlight these as the features buyers value most when choosing background check software: - **Criminal History Verification** (**56%** of reviewers rated this feature as critical) - **Background Screening** (**54%**) - **Identity Verification** (**50%**) HireRight supports **Background Screening** and **Identity Verification**, giving teams the tools to review candidate history and confirm identity details during hiring. However, it does not offer **Criminal History Verification**. Instead, it provides other important features that reviewers also rate highly, including **Employment Screening** (**47%**), **Data Verification** (**44%**), and **Status Tracking** (**41%**). These features help businesses confirm applicant information, monitor screening progress, and make hiring decisions with greater confidence. Background Screening 2.8 (6) 83.33% of 6 reviewers that rated this feature as important or highly important Researching and validating a person's criminal, educational, job or financial records Employment Screening 3.5 (8) 87.50% of 8 reviewers that rated this feature as important or highly important Screen and verify candidates for professional roles Status Tracking 2.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Track the status over time for a request, process, asset, or transaction Activity Dashboard 3.4 (7) 42.86% of 7 reviewers that rated this feature as important or highly important Dashboard to view the status of ongoing processes, identify current incidents and track past activities Self Service Portal 3.3 (6) 66.67% of 6 reviewers that rated this feature as important or highly important Online portal through which end users can access the system, manage tasks, or obtain information Compliance Tracking 3.0 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Track and report regulatory data to either internal management or external stakeholders HireRight 19 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - API: Application programming interface that allows for integration with other systems/databases - Applicant Tracking: Find and manage potential candidates and their applications and resumes through the recruiting life cycle - Background Screening: Researching and validating a person's criminal, educational, job or financial records - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Data Verification: Process of checking different types of data for accuracy to avoid errors or inconsistencies - Employee Onboarding: Process of familiarizing new employees with the company, their position, and responsibilities - Employment Screening: Screen and verify candidates for professional roles - Historical Reporting: Information, data and reports that are being tracked over time - Identity Verification: Validating the identity of an individual or entity through verification of personal information or credentials - Onboarding: Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service - Recruiting Firms: Designed to be used by external or 3rd party recruiting or staffing firms - Recruitment Management: Tools to find, assess, and hire suitable candidates for a job within an organization - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Status Tracking: Track the status over time for a request, process, asset, or transaction - Third-Party Integrations: Set up connections to third-party platforms to improve business processes --- Get Advice We can help you find the software with the features you need. Features 4.0 (22) 4.0 Based on 22 reviews ## Pricing Value for money 3.5 (18) ### Starting price Free trial not available Value for money 3.5 (18) 3.5 Based on 18 reviews ## Integrations [ Workday HCM](https://www.capterra.com/p/66908/Workday-HCM/)[ Zoho Recruit](https://www.capterra.com/p/125768/Zoho-Recruit/)[ ICIMS](https://www.capterra.com/p/93248/iCIMS-Recruit/)[ Greenhouse](https://www.capterra.com/p/133100/Greenhouse/)[ Lever](https://www.capterra.com/p/142452/Lever/)[ Jobvite](https://www.capterra.com/p/109268/Jobvite/)[ ClearCo](https://www.capterra.com/p/45188/ClearCo/)[ SmartRecruiters](https://www.capterra.com/p/123833/SmartRecruiters/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.5 (18) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.5 (18) 3.5 Based on 18 reviews ## User reviews Overall rating 3.8 Based on 22 reviews Filter by rating 5(9) 4(7) 3(1) 2(2) 1(3) Mentioned topic Sorted by most recent FG Fernando G. Talent Acquisition Architecture & Planning ### "Streamlined Background screening and I-9 & E-verify administration " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 August 27, 2026 Pros HireRIght support team is very responsive and helpful customer support team that quickly addresses questions and resolves issues throughout the screening process. I-9 administration that simplifies employment verification and helps streamline onboarding and compliance. Cons Background processing times can take longer than expected, particularly when information requires additional verification. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RH Renee H. Operations Hospitality ### "Hire right is a good choice for less comprensive checks" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 February 16, 2026 It's an easy to use program for lower grade background check, and more cost effective if your business doesn't have extra overhead Pros The overall value for a quick background check, the fact that it's so easy to use, and the various options for more in-depth checks. Cons Sometimes it would take longer to get results, and purchases would be "pending" or in process for a lot longer than intended. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KM Kim M. Talent Education Management ### "Trusted Platform" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 December 18, 2025 Overall, it is a solid option for organizations that need comprehensive background checks, especially in regulated or high-volume hiring environments. With improved communication and consistency in turnaround times, the experience would be even stronger. Pros The platform is reliable and thorough. The reports are detailed and help ensure compliance and confidence in hiring decisions. Cons At times turnaround time can occasionally be longer than expected, and communication daring delays could be more proactive. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JC John C. Sr. Director of HR Utilities ### "Very Unhappy with HireRight" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 April 30, 2025 Very poor. Their captive arrangement with UKG is frustrating because they are not motivated to do a good job to keep your business. Pros aligned with UKG so this makes them a ready partner. Cons So many things. Horrible service and their inability to effectively meet our needs. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EH Emily H. PCC Medical Practice ### "Good product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 7, 2025 have used for being hired for different companies to verify who I am/my back round. Pros Easy to use and navigate. Best tool to use to check for verification of people. Cons nothing. Very easy tool IF you carefully read the directions on how to us ethe program. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SB Stephen B. CEO Financial Services ### "Must have for new employees and clients" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 October 2, 2024 Easy to start a background check. The dashboard provide a clean way to review and also allocate costs to projects Pros Provide easy and comprehensive background checks for new employees Cons Different levels of background checks cost more. would prefer on level Switched from [Clarity Software](https://www.capterra.com/p/172037/Clarity-Software/) more comprehensive reports. They have not missed anything Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CC Chris C. HR Director Automotive ### "HireRight is Good but Great in One Area" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 August 22, 2024 Pros Their I9 integration with Dayforce and overall I9 verification platform is excellent. Cons We had some issues with remote areas and their drug screen network. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Walter T. Owner Health, Wellness and Fitness ### "Customer Service Severely Lacking!" 2.0 Overall Rating 2.0 2.0 Ease of Use 1.0 1.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 May 27, 2024 Frustrating! Irritating! Missing components from the background check, no answer regarding a timeline of when they would be added or available. Repeatedly called the listed customer service 800 number resulting in "Thank you for calling HireRight" and then immediately disconnecting. No option to leave a message or redirect your call. Pros Included in the Paychex HR Package .... sounded like a great deal Cons Absolutely no customer service Can't even answer the phone number listed for Customer Service Only correspond via "Do Not Reply Email" Reasons for choosing HireRight we didn't consider any other product as HireRight is part of the Paychex HR package we purchased. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AA Alex A. Talent Acquisition Manager Computer Software ### "Keeping looking" 1.0 Overall Rating 1.0 1.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 May 3, 2024 We've been using HireRight for 10+ years but are consistently let down by the support we receive. Yes, HireRight integrates with many platforms which is attractive and offer a variety of services but I would not recommend HireRight due to their poor service quality and constant issues we experience. There are better background check services out there. Pros HireRight integrates with most platforms Cons You get different answers to your issues depending on which support person you talk to. If you ever experience an issue with a background check due to applicant data etc, HireRight does not have a good support system in place to help you. They say they add notes to your file and email you about them but they don't. Despite always reporting issues and frustrations they refuse to give us a dedicate account manager because we don't spend over the minimum required. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BG Bhawana G. Head of Talent Acquisition - APAC Insurance ### "Not good option for Startup companies!!!" 2.0 Overall Rating 2.0 2.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 1/10 October 10, 2023 Overall it's waste of money for the startup companies and very complex in nature as their internal team SLA is 48 hours to enable the reference check itself. Pros It has all the possible features for drug/health/criminal records / educational background. Cons Long waiting time for most of the tasks specially customer support & enabling the reference checks. I would not recommend this for startup companies. Switched from [Xref](https://www.capterra.com/p/157672/xref/) We made switch due to organizational changes and company growth. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/100993/HireRight/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Checkr vs HireRight](https://www.capterra.com/compare/100993-177814/HireRight-vs-Checkr) [Sterling vs HireRight](https://www.capterra.com/compare/100993-165201/HireRight-vs-Sterling-Talent-Solutions)