# HireRight Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is HireRight the right Background Check solution for you? Explore 21 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/100993/HireRight/reviews --- HireRight 3.8 (21) [View alternatives](https://www.capterra.com/p/100993/HireRight/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of HireRight Ease of use 3.8 Customer Service 3.4 ## Pros and Cons in Reviews CC Chris C HR DirectorAutomotive, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “Their I9 integration with Dayforce and overall I9 verification platform is excellent.“ August 22, 2024 Walter T OwnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: Less than 6 months. “Can't even answer the phone number listed for Customer Service“ May 27, 2024 MC Monica C Talent ConsultantInformation Technology and Services, 10,001+ employeesUsed the software for: More than 2 years. “One of the best features of HireRight is its ability to integrate with Applicant Tracking Systems while being cost effective.“ June 12, 2023 SB Stephen B CEOFinancial Services, 11 - 50 employeesUsed the software for: 6-12 months. “Different levels of background checks cost more.“ October 2, 2024 JC Jordan C Sales Development RepComputer & Network Security, 10,001+ employeesUsed the software for: Less than 6 months. “I liked the interface that showed me which step I was on in the process.“ February 2, 2022 ME Mathew E Manager, Recruiting OperationsMarketing and Advertising, 5,001 - 10,000 employeesUsed the software for: 1-2 years. “Customer service can be a challenge to work with as they don't know the product well enough to provide solutions.“ June 9, 2022 Diana H Recruiter Online Media, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “We recently shifted the entire onboarding process to Jobvite and Hireright had a seamless integration with it!“ November 18, 2020 ME Mathew E Manager, Recruiting OperationsMarketing and Advertising, 5,001 - 10,000 employeesUsed the software for: 1-2 years. “It doesn't provide a great user experience for new hires.“ June 9, 2022 ## Showing most helpful reviews Showing 1-21 of 21 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Kerri M. Human Resources Manager Human Resources Used the software for: 1-2 years ### "Easy Background Screening" March 23, 2021 5.0 We send employees into client's homes, so we wanted to ensure that we are only hiring the best people. Having a clear background check provides reassurance for our clients and other employees. Pros The system interfaces with our payroll and ATS systems, so we can easily complete the hiring process without delay. You can create customized packages - or use a standard one - depending on your hiring needs. The results come back quickly and accurately. Cons There are no concerns with this product. The interface is easy to use and the results are easy to find. Review Source SB Stephen B. CEO Financial Services Used the software for: 6-12 months ### "Must have for new employees and clients" October 2, 2024 4.0 Easy to start a background check. The dashboard provide a clean way to review and also allocate costs to projects Pros Provide easy and comprehensive background checks for new employees Cons Different levels of background checks cost more. would prefer on level Switched from [Clarity Software](https://www.capterra.com/p/172037/Clarity-Software/) more comprehensive reports. They have not missed anything Review Source JC John C. Sr. Director of HR Utilities Used the software for: 1-2 years ### "Very Unhappy with HireRight" April 30, 2025 1.0 Very poor. Their captive arrangement with UKG is frustrating because they are not motivated to do a good job to keep your business. Pros aligned with UKG so this makes them a ready partner. Cons So many things. Horrible service and their inability to effectively meet our needs. Review Source RH Renee H. Operations Hospitality Used the software for: 6-12 months ### "Hire right is a good choice for less comprensive checks" February 16, 2026 5.0 It's an easy to use program for lower grade background check, and more cost effective if your business doesn't have extra overhead Pros The overall value for a quick background check, the fact that it's so easy to use, and the various options for more in-depth checks. Cons Sometimes it would take longer to get results, and purchases would be "pending" or in process for a lot longer than intended. Review Source MT Meg T. Human Resources Director Real Estate Used the software for: 6-12 months ### "One-stop shopping with accuracy" January 6, 2022 5.0 We chose Hire Right because ideally we wanted a source to do our criminal backgrounds, MVR, and drug screening, along with driver monitoring services. They were able to make that happen. We had to go through credentialing and the person who came to inspect us was thorough and friendly, and assisted us to be sure we knew what we needed to do. Our account representative was amazing and they made it easy to select and use them. I had used once before with another employer but was not involved in the set up or selection. They went the extra mile for us. It is nice to have one stop shopping! Pros I like the ease of integration into our current ATS/People management software. It was an easy process and the account rep guided us though and was available for questions. It is extremely thorough with details we need. Cons It can be a bit clunky to use if you need other things but there is a live chat that can help you through most things. Alternatives considered [Checkr](https://www.capterra.com/p/177814/Checkr/) Reason for choosing HireRight Checkr was good, but they could not offer the driver monitoring offshoot Review Source AD Alicia D. People Team Business Partner Computer Software Used the software for: 1-2 years ### "Easy to use background check system" December 20, 2022 5.0 This has been an easy to set up, solid, reliable system for over a year. Pros HireRight integrates with our HRIS (Ceridian-Dayforce) making background checks a simple part of our onboarding process. Cons If I have to go into the system to manually update something, its a little bit of learning curve to figure out where to go. Reason for choosing HireRight Recommended by Cerdian Switched from [Checkr](https://www.capterra.com/p/177814/Checkr/) We wanted a background check software that integrated with our HRIS Review Source BG Bhawana G. Head of Talent Acquisition - APAC Insurance Used the software for: Less than 6 months ### "Not good option for Startup companies!!!" October 10, 2023 2.0 Overall it's waste of money for the startup companies and very complex in nature as their internal team SLA is 48 hours to enable the reference check itself. Pros It has all the possible features for drug/health/criminal records / educational background. Cons Long waiting time for most of the tasks specially customer support & enabling the reference checks. I would not recommend this for startup companies. Switched from [Xref](https://www.capterra.com/p/157672/xref/) We made switch due to organizational changes and company growth. Review Source KM Kim M. Talent Education Management Used the software for: 1-2 years ### "Trusted Platform" December 18, 2025 4.0 Overall, it is a solid option for organizations that need comprehensive background checks, especially in regulated or high-volume hiring environments. With improved communication and consistency in turnaround times, the experience would be even stronger. Pros The platform is reliable and thorough. The reports are detailed and help ensure compliance and confidence in hiring decisions. Cons At times turnaround time can occasionally be longer than expected, and communication daring delays could be more proactive. Review Source EH Emily H. PCC Medical Practice Used the software for: 1-2 years ### "Good product" April 7, 2025 5.0 have used for being hired for different companies to verify who I am/my back round. Pros Easy to use and navigate. Best tool to use to check for verification of people. Cons nothing. Very easy tool IF you carefully read the directions on how to us ethe program. Review Source Walter T. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Customer Service Severely Lacking!" May 27, 2024 2.0 Frustrating! Irritating! Missing components from the background check, no answer regarding a timeline of when they would be added or available. Repeatedly called the listed customer service 800 number resulting in "Thank you for calling HireRight" and then immediately disconnecting. No option to leave a message or redirect your call. Pros Included in the Paychex HR Package .... sounded like a great deal Cons Absolutely no customer service Can't even answer the phone number listed for Customer Service Only correspond via "Do Not Reply Email" Reason for choosing HireRight we didn't consider any other product as HireRight is part of the Paychex HR package we purchased. Review Source CC Chris C. HR Director Automotive Used the software for: 2+ years ### "HireRight is Good but Great in One Area" August 22, 2024 4.0 Pros Their I9 integration with Dayforce and overall I9 verification platform is excellent. Cons We had some issues with remote areas and their drug screen network. Review Source AA Alex A. Talent Acquisition Manager Computer Software Used the software for: 2+ years ### "Keeping looking" May 3, 2024 1.0 We've been using HireRight for 10+ years but are consistently let down by the support we receive. Yes, HireRight integrates with many platforms which is attractive and offer a variety of services but I would not recommend HireRight due to their poor service quality and constant issues we experience. There are better background check services out there. Pros HireRight integrates with most platforms Cons You get different answers to your issues depending on which support person you talk to. If you ever experience an issue with a background check due to applicant data etc, HireRight does not have a good support system in place to help you. They say they add notes to your file and email you about them but they don't. Despite always reporting issues and frustrations they refuse to give us a dedicate account manager because we don't spend over the minimum required. Review Source MC Monica C. Talent Consultant Information Technology and Services Used the software for: 2+ years ### "HireRight for Background Screening " June 12, 2023 5.0 Pros One of the best features of HireRight is its ability to integrate with Applicant Tracking Systems while being cost effective. They make it easy and affordable for their clients to be able to begin the process and have all the results seamlessly transfer into their ATS. Cons As a user, the experience is great. Candidates, however, have complained on the process and the amount of data needed in order to complete the background. Imagine it's to ensure the best and most accurate screening of the candidate. Review Source VR Verified Reviewer Sr HRIS Analyst Insurance Used the software for: 2+ years ### "Easy tool for background checks and I-9s" July 24, 2023 4.0 Pros Background check process is easy to use and easy to read as an administrator. Administering the I-9s to the employees is simple. Cons The most recent I-9 update for remote workers - there wasn't an easy way to do this using HireRight. I thought they would have come up with a helpful solution for companies that have workers in other states. Review Source VR Verified Reviewer Recruiter Online Media Used the software for: 6-12 months ### "Seamless Integration with Our ATS " November 18, 2020 5.0 Overall, I have had a great experience with HireRight so far. I love that I can be CCed on emails that go out to new hires to verify that they have received the initial email from HireRight to start the background check process. Pros We use HireRight for our background checks and I like it a lot so far. When I first started using it, we had a really detailed call with the HireRight team and they were really good about making sure we knew how to use all aspects of the software. We recently shifted the entire onboarding process to Jobvite and Hireright had a seamless integration with it! It's very user- friendly and starting the background check process can be accomplished in a few clicks. I also like that HireRight emails you when there are issues with the report or when the researcher needs to gather more information. Cons I think HireRight is pretty user friendly but I would like the option to add the most frequently used package to the top of the drop down list. We always use the same one and I find searching through the menu to be quite manual. Review Source LE Leslie E. Director of HR Hospitality Used the software for: 2+ years ### "Makes WOTC easy peasy" April 12, 2022 5.0 Reports are filed in a timely manner and certificates for tax purposes are readily available Pros HireRight integrated easily with our HRIS Paylocity. Data collection appears accurate and new hire processing is easy peasy. HireRIght provides weekly data on the collection process. Cons There are no concerns to mention. Customer support is easy to work with and responsive. Reason for choosing HireRight Integration Review Source ME Mathew E. Manager, Recruiting Operations Marketing and Advertising Used the software for: 1-2 years ### "Does the job, but it needs work" June 9, 2022 3.0 It's okay, but not great. It needs a lot of work to increase the user and candidate experience to be more positive. Pros The ability to send background checks is easy. Cons It doesn't provide a great user experience for new hires. It's not easy to get things resolved. Customer service can be a challenge to work with as they don't know the product well enough to provide solutions. Reason for choosing HireRight The cost and it integrates with our ATS. Review Source MM Maci M. Director of Human Resources Hospital & Health Care Used the software for: 6-12 months ### "HireRight is my go to! " January 6, 2022 4.0 Pros HireRight is the go to software for running background checks on potential employees. I love using this software and maintaining those records in a confidential program. A+ score from me! Cons I haven't used any other product but HireRight for backgrounds checks, so I don't have any comparisons. I have no cons at this time. Review Source JB James B. Operations Manager Logistics and Supply Chain Used the software for: 2+ years ### "Randoms and New Hires" January 13, 2023 5.0 Great. Pros User friendly. Already filtered to your direct reports. Cons Changing something once entered is difficult. Don't make a mistake. Review Source JC Jordan C. Sales Development Rep Computer & Network Security Used the software for: Less than 6 months ### "HireRight Review" February 2, 2022 4.0 Pros I liked the interface that showed me which step I was on in the process. Cons The thing I liked the least was how much information I had to enter to complete my background check. I had to enter my last 10 years of residential addresses which took a long time. Review Source SS Sam S. BDR Telecommunications Used the software for: Less than 6 months ### "Worst Experience Ever" January 26, 2022 1.0 Couldn't complain enough about this group Pros Absolutely nothing. HireRight makes you go through way too much and is not something I would recommend. Cons They make you list places you've lived in like the past 20 years. No one else I've ever used has required that. And if there is a discrepancy they make you redo it all over again. Review Source Similar Products Featured ## Related categories [Background Check](https://www.capterra.com/background-check-software/)[Applicant Tracking](https://www.capterra.com/applicant-tracking-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.