Who Uses This Software?

Franchised and Independent Automotive Dealerships


Average Ratings

21 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Dealertrack
  • www.dealertrack.com
  • Founded 2001
  • United States

About Dealertrack DMS

Dealertrack delivers intuitive software solutions for your entire dealership using the most advanced technology and innovative new features. Our DMS creates the virtual building blocks to develop and improve workflows based on dealer feedback, is the first leading DMS with mobile access, and optimized database improvements give you faster response times and updates- when you want them. Our systems are simply faster, easier-to-use, and give you the tools you need to grow your business.


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Dealertrack DMS Features

  • Accounting
  • Buy-Here-Pay-Here
  • Collections Management
  • Customer Database
  • F&I Management
  • Financing Management
  • Form Printing
  • Inventory Management
  • Lease Management
  • New Car Lot
  • Online Inventory
  • Parts Management
  • Sales Management
  • Service Department
  • Used Car Lot

Dealertrack DMS Reviews Recently Reviewed!

Great DMS

Nov 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to use for our business office managers and our office staff. Great program that helps track incentives.

Cons: Cost is a little higher than others but we dont mind paying a little extra to get such a great and easy to use product

Small automotive dealer, use DT daily for our DMS and vehicle pricing.

Nov 14, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: DealerTrack DMS software does a very good job pulling in VIN specific vehicle data allowing for our inventory to stay accurate and up to date.

Cons: DealerTrack DMS software does not always pull VIN specific vehicle data for current or upcoming model year vehicles, which does make things difficult at the beginning at the new year.

Not ready for Enterprise solution

Aug 22, 2017
3/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: Cost is the biggest factor people are going to it. it is harder to use for people familiar with CDK

Cons: no enterprise functionality yet, although i think they will get there. training leaves a lot to be desiged

Overall: low price, longer work hours to make it work

Dealertrack is one of the leading all in one automotive website solutions.

Jul 18, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Dealertrack does a good job with staying up with current OEM incentives and programs. Monthly things are typically updated.

Cons: The website platform itself is very low tech and is behind many other leading industries. If they would revamp their entire web concept, they could be the best.

Overall: Provides much hands off support for those who struggle with technology.

Great company

Apr 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use.

Cons: Not a lot of options

Overall: It has been a pleasure working with them. Very little issues with day to day use. Fast service if there is an issue.

Dealertrack ELT Services

Apr 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I was first introduced to Sue Phillips and her team at Dealer Track back in December 2016. I was trying to help a fellow Dealer obtain his ELT # for the state of Arizona.
I noticed that at that time Dealer Track was experiencing a bit of a staffing challenge, however, the level of support I was getting was phenomenal!! Sue and her team worked around all obstacles including the shortage of resources available to complete the process.

3 months later I obtained my dealer license, I remembered how professional the team at Dealer Track was, so I decided implement my ELT# with Sue and her team. I made the right choice!! Sue and her team were able to complete the entire process start to finish in record time. Thanks again for Stepping up and helping our new Dealership. Time is money, and DealerTracks speed and efficiency definitely contributed to our overall bottom line profitability.. I would rate this as Best In Class Industry Service!!!

Nick Buzzetta
AZ Auto Connect

Super easy and inexpensive

Apr 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Simple to use and train new staff on

Cons: I wish the working area of the screen were bigger and maximized the whole length of your monitor

Overall: Very robust reporting, customization, and integrates with everything easily. I don't know why dealers always think they have only two options

Recommendations to other buyers: Get the supplemental quarterly assistance- your people aren't rock stars and all use it to its full capacity

Dealers DMS

Feb 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Ease of navigation

Cons: price

Overall: One of the better DMS systems out there but pricey for Independents, more for your money with Dealercenter.

Service manager

Feb 10, 2017
1/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money

Comments: this system is a joke and seems to have been programed by someone that has never worked in a service department. we came from ADP/CDK much more user friendly and capable of doing what is needed to properly run a service department. and customer service is as bad as I have ever seen, they cannot give you answers right away to fix a problem you are having at the moment. let them get through the growing pains before you sign up!!!

Overall not back

Feb 01, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I've been using DealerTrack for about 2 years now and overall it has been a pretty good experience. Not many issues using it or down time with the software. Was a little difficult getting used to the layouts and different ways to do basically the same thing but once you are used to it there is little issue.

Easy to use

Jan 08, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: User friendly interface.

Overall: User-friendly, organized, and efficient. Used this as a salesman at a local dealership. One of the best I've used.

Service Manager

Dec 30, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We have been on DealerTrack for about 2 months now. The system is easy to navigate and use but the appointment setting needs to be updated! Better value $$ against other DMS systems!

Walker Chevrolet DMS

Dec 30, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: I have been with Dealertrack DMS twice in my Automotive career. The transition is simple to move from another DMS to Dealertrack. The cost savings is very attractive and the use/functionality is awesome. The training/support is lacking but I know Cox Enterprises will overcome that area w/ time. Cox is a great organization to work with!

Great DMS Service

Dec 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Reasonable rate, Great DMS, better than any I have used

Cons: none

Overall: This DMS is very simple to use and is great for any dealership. I have used this DMS in a few dealerships that I have worked for!

Recommendations to other buyers: None

Great Product for F&I

Dec 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Dealertrack is a must have software for any dealership. Makes F&I easy and integrates all of our aftermarket sales products. eMenu is a great additional tool that makes up-selling effortless.

Great Product For Finance

Dec 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to use

Cons: none

Overall: Easy to use software that allows us to get the customer approved on the spot. We have hooked up with 35 lenders and that's just the starting point!

Recommendations to other buyers: no

dealership simplified

Nov 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: simplicity

Cons: na

Overall: this product has stream lined our business and the way we do all of our daily tasks, has made selling a car a lot easier with everything in one location

Recommendations to other buyers: na

Great Service

Nov 04, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Dealertrack does everything you can ask for while submitting a credit application to the lenders for approval

Waste of money

Nov 03, 2016
2/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: Not a good one too much money for nothing of value in return. Customer service sucks and training is horrible you may as well do your own thing you will get more out of it!

Use it every day

Nov 03, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Comments: We use this to build deals for new and used car sales. There's a bit of a learning curve, but once you get the hang of it, you can figure and re-figure deals pretty quickly. Especially great for leases.

Archaic system.

Mar 14, 2014
2/5
Overall
3 / 5
Ease of Use
1 / 5
Customer Support

Comments: This software was sold to my Company before I came here. They said they have a great BHPH platform... Wrong, the BHPH software has long been abandoned by Dealertrack. Every customer service issue (and there have been many) goes to review by someone and they may eventually get back to you with an answer in 3 - 6 Months. They often respond with just deal with it. I get the feeling no one working on this software has a clue. The system is old in style and functionality.