# Page 5 | Dealertrack DMS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is Dealertrack DMS the right Auto Dealer solution for you? Explore 116 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/100994/Dealertrack-DMS/reviews --- Dealertrack DMS 4.4 (116) [View alternatives](https://www.capterra.com/p/100994/Dealertrack-DMS/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 5 - Reviews of Dealertrack DMS ## Showing most helpful reviews Showing 101-116 of 116 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SV Samantha V. Stylist/Salon Owner Consumer Services Used the software for: 6-12 months ### "Easy to use" January 8, 2017 4.0 User-friendly, organized, and efficient. Used this as a salesman at a local dealership. One of the best I've used. Pros User friendly interface. Review Source KK Kelly K. Admin Asst of Finance Used the software for: 1-2 years ### "Small automotive dealer, use DT daily for our DMS and vehicle pricing. " November 14, 2017 3.0 Pros DealerTrack DMS software does a very good job pulling in VIN specific vehicle data allowing for our inventory to stay accurate and up to date. Cons DealerTrack DMS software does not always pull VIN specific vehicle data for current or upcoming model year vehicles, which does make things difficult at the beginning at the new year. Review Source SP Sandra P. Corporate Systems Trainer Used the software for: Less than 6 months ### "Dealertrack is one of the best out there" March 8, 2018 5.0 The Dealertrack system offers many features that you just do not find in the market. Pros What I liked most about using the Dealertrack software was that it was very user friendly and had a lot of features you don't find in every automotive CRM. Review Source DD Doug D. IT / internet director Used the software for: Less than 6 months ### "Good Value for the money" April 11, 2018 4.0 Pros Fairly easy DMS to navigate with a small amount of training (online video training) . Ability for appointment scheduling and and technicians are able to get a handle on system in a couple of days. Cons Trainers that came to our dealership were more helpful fixing and setting up for us instead of explaining whys and how tos. Review Source TN Tiffany N. manager Automotive Used the software for: 6-12 months ### "Gets the job done" July 18, 2019 5.0 Pros It gets the job done. Financing deal is quick. Cons Not the easiest design to use. Have to spend some time playing around with it first Review Source aH alicia H. ar/ap Automotive Used the software for: 2+ years ### "great software" February 25, 2021 5.0 great program for our company needs Pros it is easy having all of our info in one location Cons can not remove remits that are done in error. they just continue to collect on the screen Review Source SP Scott P. Owner Automotive Used the software for: Less than 6 months ### "Dealer track driver verification " January 13, 2023 5.0 When setting up we had a good dealer track representative that made it clear to understand Pros Speed is important so it's quick to pull information needed to print for DMV Cons It's needed for new PA Dmv identity policy for penndot here in PA must be printed with every deal sent up to the state. Now more costs and time are now mandatory for car dealerships Review Source BD Brock D. General Manager Automotive Used the software for: Less than 6 months ### "Walker Chevrolet DMS" December 30, 2016 5.0 I have been with Dealertrack DMS twice in my Automotive career. The transition is simple to move from another DMS to Dealertrack. The cost savings is very attractive and the use/functionality is awesome. The training/support is lacking but I know Cox Enterprises will overcome that area w/ time. Cox is a great organization to work with! Review Source GW Guy W. IT Director Automotive Used the software for: ### "Not ready for Enterprise solution" August 22, 2017 3.0 low price, longer work hours to make it work Pros Cost is the biggest factor people are going to it. it is harder to use for people familiar with CDK Cons no enterprise functionality yet, although i think they will get there. training leaves a lot to be desiged Review Source JV Juan V. GM Automotive Used the software for: Less than 6 months ### "So far so good" November 5, 2018 5.0 Pros Been using it Dealertrack DMS for a couple days now after switching from Dealercenter. So far so good, easy to use. Cons Right now I am still brand new in the system but so far everything is good to go. Review Source TY Tom Y. Collections Manager Used the software for: ### "Archaic system. " March 14, 2014 2.0 This software was sold to my Company before I came here. They said they have a great BHPH platform... Wrong, the BHPH software has long been abandoned by Dealertrack. Every customer service issue (and there have been many) goes to review by someone and they may eventually get back to you with an answer in 3 - 6 Months. They often respond with just deal with it. I get the feeling no one working on this software has a clue. The system is old in style and functionality. Review Source CE Chad E. Used the software for: ### "Service manager" February 10, 2017 1.0 this system is a joke and seems to have been programed by someone that has never worked in a service department. we came from ADP/CDK much more user friendly and capable of doing what is needed to properly run a service department. and customer service is as bad as I have ever seen, they cannot give you answers right away to fix a problem you are having at the moment. let them get through the growing pains before you sign up!!! Review Source PS Patrick S. Used the software for: ### "Overall not back" February 1, 2017 4.0 I've been using DealerTrack for about 2 years now and overall it has been a pretty good experience. Not many issues using it or down time with the software. Was a little difficult getting used to the layouts and different ways to do basically the same thing but once you are used to it there is little issue. Review Source CF Chris F. Used the software for: ### "Use it every day" November 3, 2016 4.0 We use this to build deals for new and used car sales. There's a bit of a learning curve, but once you get the hang of it, you can figure and re-figure deals pretty quickly. Especially great for leases. Review Source DB David B. Used the software for: ### "Service Manager" December 30, 2016 5.0 We have been on DealerTrack for about 2 months now. The system is easy to navigate and use but the appointment setting needs to be updated! Better value $$ against other DMS systems! Review Source MD Melissa D. Used the software for: ### "Waste of money" November 3, 2016 2.0 Not a good one too much money for nothing of value in return. Customer service sucks and training is horrible you may as well do your own thing you will get more out of it! 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