# Jet Interactive Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Jet Interactive the right Business Phone Systems solution for you? Explore 13 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/101019/Jet-Call-Tracker/reviews

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Jet Interactive

4.8 (13)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 10th, 2026

# Reviews of Jet Interactive

Ease of use

4.8

Customer Service

4.8

## Showing most helpful reviews

Showing 1-13 of 13 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Safa D.  
Managing Director  
Media Production  
Used the software for: 6-12 months

### "Jet save my company "

May 23, 2022

5.0

Great value and it is easy to install

Pros

I can manage all my business from 1 interface

Cons

I don’t understand all the Jargon and terms

Alternatives considered

[Favendo Commander](https://www.capterra.com/p/187780/Commander/)

Reason for choosing Jet Interactive

The staff made sense and explained it perfect

Switched from

[Vonix](https://www.capterra.com/p/191599/Vonix-Voice/)

Jet simplified everything and a better price

Review Source

Joshua S.  
Managing Director  
Marketing and Advertising  
Used the software for: 2+ years

### "Brilliant: Call Tracking That Integrates With Analytics"

October 20, 2018

5.0

Brilliant experience. They close the advertising loop, allowing us to see call data on a keyword level. We are not way more efficient at advertising, we know what works and what doesn't. Moreover the system tracks calls, so we can see if they were effective leads or not, and coach our sales team to be better.

Pros

All out call tracking data (online & offline) is tracked and recorded in Analytics. They support all major analytics programs, but we use Google Analytics. They even provide a dashboard which shows total calls tracked, and then feed that data in on a keyword level. It has closed the loop on our advertisng.

Cons

Their team is good, but their product is high in demand. Sometimes I have to wait 2 or 3 minutes for support. They are still good, but I hope they scale their team as this is a hot product people need.

Review Source

DK

Dave K.  
IT Services Coordinator  
Veterinary  
Used the software for: 1-2 years

### "Productivity improvements realised"

June 24, 2022

4.0

The initial aim was to reduce the workload in the practices and deal with client calls more efficiently. This has been achieved.

Pros

The softphone is especially useful. Easy to use, sensible defaults, no funcitonal issues encountered. The system generally is functionally competitive with rival software, the graphical interface for the IVRs makes the system more intuitive for management.

Cons

The time scheduling for opening hours could be more flexible, particularly for ad-hoc changes, also no option yet to align with scheduled public holidays. More levels of access below administrator would be useful for team leaders.

Review Source

BE

Ben E.  
Managing Director  
Construction  
Used the software for: 6-12 months

### "The perfect Flexible System for a Flexible Business"

June 20, 2022

5.0

Easy

Pros

The Ease of use, set up and non stop modification.

Cons

Contacts aren't transferred between devices

Reason for choosing Jet Interactive

The ease of use.

Review Source

Sarne L.  
CEO  
Financial Services  
Used the software for: 6-12 months

### "Setting up or Australian Office"

June 29, 2022

5.0

Very good

Pros

It only took 30 minutes to select and activate local Australian business numbers and select our entire PABX

Cons

The suppport staff work Australina hours and I'm in Canada

Reason for choosing Jet Interactive

Unified interface that could manage all my numbers and users across business lines and mobiles is a game changer but to be homest it was better sales demo

Review Source

BM

Bilal M.  
Tech Lead  
Information Technology and Services  
Used the software for: 6-12 months

### "Excellent value"

July 8, 2022

5.0

Pros

We initially switched over to Jet based on cost. We however found their product and service to be excellent. The management platform is extremely powerful and gives us great control. Support is also responsive to any requests we have submitted. We would highly recommend Jet.

Cons

There are no cons we have found so far using this service

Review Source

SS

Scott S.  
Director  
Capital Markets  
Used the software for: 6-12 months

### "An easy, customised option to make communication easy wherever I am"

May 23, 2022

5.0

Pros

Ability to work across multiple geographic regions and multiple devices with ease.

Cons

Occasionally confused by the Telco jargon.

Alternatives considered

[RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)

Reason for choosing Jet Interactive

Simplicity and experienced sales support.

Review Source

VR

Verified Reviewer  
Account Director  
Marketing and Advertising  
Used the software for: 6-12 months

### "Seamless integration & great support"

March 15, 2019

5.0

Pros

We used Jet Interactive to measure cross channel digital campaigns and offline marketing activity. The Jet team were extremely helpful in the on-boarding for our client and supporting their development.

Cons

Any issues were promptly handled by the Jet team during our onboarding.

Review Source

SMD

Simon Mon D.  
Digital Strategist  
Marketing and Advertising  
Used the software for: 1-2 years

### "Intuitive UI, great product"

March 16, 2019

5.0

Several clients required easy to use call tracking to monitor marketing sources of phone calls. This allowed them to more efficiently allocate as spend and saved a great deal of money while improving quality of leads.

Pros

It was simple to use but provided all the data we needed. They were great throughout the setup and could answer any questions I had. Highly recommend.

Cons

Nothing. It did the job as advertised and I’d recommend them.

Review Source

AS

Ali S.  
Digital Marketer  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Fantastic Call Tracking & Recording Service"

March 15, 2019

5.0

Pros

\- In depth data for online and offline campaigns. So you get to see which keywords brought in sales calls. Also you can setup different numbers for different sources that also helps in allocating budget effectively. - Great price for the services and features that are offered - Tracks calls from mobile website; that is such a great feature for marketers and sellers online because so much traffic has moved to mobile in the past few years.

Cons

Most of the features are great. I think they need to market and inform users about some of the features in a more effective way. Maybe offering a free trial period could be a good idea where a support assistant could help the user run through various parts of the UI.

Review Source

AC

Astro C.  
Director  
Marketing and Advertising  
Used the software for: 2+ years

### "Overall experience"

June 23, 2022

4.0

It allows us to identify which media type has best ROI

Pros

Easy to use and implement at an affordable price. Support is prompted and efficient.

Cons

As with anything, improvements are always possible however the system currently satisfies our needs.

Review Source

AS

Arijit S.  
Director  
Computer Software  
Used the software for: Less than 6 months

### "Cost effective, relatively easy to set up"

June 20, 2022

4.0

Pros

Good value for money, very functional. Well utilised by the team.

Cons

Call quality was an issue for a brief period

Review Source

VR

Verified Reviewer  
Business Development Manager  
Telecommunications  
Used the software for: I used a free trial

### "Call tracking software - simplified "

April 19, 2019

5.0

Pros

The ability to use a 100% Australian based call tracking that accurately tracks the origin and location of the call effectively.

Cons

N/A - free trial only at this stage. Will liaise further with marketing.

Review Source

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