Epicor Software

Epicor Distribution

3.5 / 5 28 reviews


Average Ratings

28 Reviews
  • 3.5 / 5
    Overall
  • 3.5 / 5
    Ease of Use
  • 3.5 / 5
    Customer Service

Product Details

  • Starting Price
    $20,000.00/one-time
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • Epicor Software
  • www.epicor.com
  • Founded 1972
  • United States

About Epicor Distribution

Epicor Distribution offers you the full range of functionality you require, including in-depth supply chain solutions, customer relationship management, business intelligence warehouse management software and more. So whether you simply pick, pack and ship or provide extensive multi-order channel processing with fulfillment services on your clients' behalf, Epicor Distribution provides the competitive edge you have been looking for with our comprehensive distribution ERP software.


Epicor Distribution Features

  • Barcoding / RFID
  • Import / Export Management
  • Inventory Management
  • Order Management
  • Purchasing
  • Returns Management
  • Sales Forecasting
  • Shipping Management
  • Warehouse Management

Epicor Distribution Reviews Recently Reviewed!

Epicor user and interface

Nov 07, 2017
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Comments: Our company has shipped product without quality verification. It has caused several customer complaints.

Pros: The Epicor software includes several aspects of manufacture. It has helped our company with product manufacture to shipping product.

Cons: Training is not easy to follow. You may be able to ship product without quality verification. There should be a lock on the functions of the software to follow a procedure fully from components to manufacture, quality control and shipping.

Takes a minute to understand

Aug 15, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Comments: P21 has a lot of room to grow, it is great bare bones, and definitely a company you have to be patient with.

Pros: many features, room to expand, personalization, lots of networking options, helpful forum, multi functional

Cons: pricey, not intuitive, to take the learning courses it costs more money, features come with a basic versions and a "premium" paid for version, such as dynachange and crm

Excellent software for mid-sized distribution companies

Jul 26, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Epicor provides phenomenal support for their products. The Prophet 21 GUI (graphical user interface) is easily learned by users, even the most non-tech users.

Cons: Determining which format (web based, hosted, self hosted) to purchase can be difficult to determine. The price breaks for user license is very expensive.

Easy to learn, use and expand

May 05, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: We can have a new employee functional in under a week. Support is great. Extensibility allows us to customize what we need. Always room to expand, no constraints.

Cons: The software seems to crash easily. Slightly quirky in terms of the software being very rigid (you can't do some things on the fly that would be beneficial).

Windows user friendly

May 02, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Anyone who is familiar with Windows based products will have an easy time learning the interface. The SQL database makes it easy to retrieve information. The screens and security are easily customizable by role or user There are numerous third party products that work seamlessly numerous tools available for inventory control Advanced demand forecasting tools

Cons: handling of customer deposits is clumsy not particularly retail transaction friendly needs to have a mobile credit card interface.

Prophet 21 Excels at Distribution Management

May 02, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Comments: Prophet 21 has been a great ERP solution for us that has had a profound impact on our efficacy. We have also been able to reduce inventory substantially by using Prophet 21's inventory management tools.

Pros: Ease of use. Prophet 21 application designers have put a lot of thought into making Prophet 21 simple to use yet powerful enough to meet the demands of thousands of distribution businesses. Open database. I love the open database architecture. It allows me all the functionality I need to write custom reports for my business. Fits a wide range of business requirements.

Cons: Lots of stuff in there we just don't use. Can sometimes be slow aggregating data. Artificial limit on the number of windows that can be open in the software at one time. Most computers today are more than capable of handling a much higher limit.

Midwest regional manager

Apr 05, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money

Comments: Love the concept, like the capacity and future upgrade but implementation was difficult . Personnel presenting the product was very knowledgeable.

Epicor Prelude

Feb 21, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Comments: We have used the Prelude product since 1995. It has served us well over the years but is no longer in active development. Had all the integrated features we needed at the time. Real time, Order Entry, AR, AP, GL, Inventory, Purchasing. Pay a lot in support fees that supposedly went towards development, but new modules have to be purchased. Only basic enhancements integrated with upgrades.

Pros: Real time (as opposed to batch processing) based software solution with integrated modules. No redundant data entry needed. Visibility of data available throughout the company.

Cons: Have lost the majority of good people with working knowledge of the product. Not in active development.

Epicor Eterm/Solar

Feb 13, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Speed

Overall: We would recommend this software to other distributors in the electrical field. We have used the system for over 8 years with no major problems.

Excellent ERP Software

Feb 09, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Comments: It has several things to point out. Has an advanced EDI Module, some other modules for accounts, clients but the best part is its production module.

Pros: Its production module.

Cons: Not very user friendly, excessive steps to make one thing.

Recommendations to other buyers: If you're not in Latin America, buy this product. They have a very limited support team in Latin America.

Rudest Employees and Horrible Tech Support

Jan 18, 2017
1/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: I have had their software for 8 years, and every time I have had to call I have had the worst experience. You cannot call and get tech help you have to leave a message, and that message usually isn't returned for at least 24hours even with a system down. They have discontinued my software and while they will still charge me for it, they refuse to even answer a simple question without being rude and condescending. Even before they discontinued my software I still had multiple problems their tech support. I rarely write bad reviews but the last contact I had with this company was so unprofessional.

Recommendations to other buyers: Find a different company, you may like the software they provide but if you ever need help you will not get it.

Filled with features but slow

Nov 16, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Comments: The vast amount of features allows it to be compatible with many different business models throughout several industries which can make it a little over complicated on what to do via data-entry as your company doesn't use every single piece of functionality and you have to fill in the appropriate area for what your company is using as there are allot of fields and tabs that you could have to update. So it can produce very detailed information if allot of the fields are utilized. Speed is a huge concern with this software as it has multiple layers of programming on top of an outdated platform that makes the data entry workable but painfully slow once you get used to running the software. I am not part of the financial portion so I only gave it one star because it wouldn't let me erase and make it no stars. See Advise to Others for more details.

Pros: Scale-ability and the capability to mold to a lot of different companies business models. The Purchasing/Forecasting functionality is top notch and very mold-able to any purchasing model ranging from central purchasing down to individualized seasonal items. Once set up it will let you get away with a smaller procurement department as the system will tell you what you need to order. The vendor is good about fixing issues quickly but sometimes difficult to distinguish between an actual error and a company specific business process. There are a ton of purchasable add-on's from the Vendor them-self along with even more third party add-on's that makes this a wonderful software if you have the money and skilled personnel to support it.

Cons: Scale-ability and the capability to mold to a lot of different companies business models. Since this software can mold to a large variety of business models it can make training difficult and long due to the complexities of the software's advanced features. This also makes data entry combersome as you have to know what fields to enter depending on what functionality you are using. Slow to implement vendor driven Idea's Network from user ideas. The product feels extremely slow once you get used to running the system and is glitchy because of the method chosen to release updates and advancements. Developers run a continuous improvement program with multiple releases a year so as they are designing new features at the same time they are cleaning errors and glitches rather than waiting a long time for advancements and a rock solid release. This could also be considered good and bad if you need an advancement, you don't have to wait! The companies move to have the first level of support go to India can lead to frustrations because of the communication blearier along with the new support teams are not yet very knowledgeable with the software and the level of experiences with the software is still being developed

Recommendations to other buyers: Recommendations are in order of robustness in each area of business. Purchasing - Very Strong Distribution - Very Strong Sales - Strong (Does not currently have a "true" Point of Sale Module / No security for sales pricing over-rides) Pricing Sales/Purchasing Structures - Strong (Does not show % discount for orders / Rebates are cumbersome) Service & Maintenance - Strong to Medium: Needs a lot of work for differences in business models for Service. Scheduling a service is a challenge. Manufacturing - Light: When they mean light manufacturing they mean it. Not a CNC type manufacturing add-on. They are currently working on a scheduling functionality that will help a ton but would still be a lot of work to run a large caliber manufacturing facility using this add-on. Some things are nice and some other are horridly missing. There is better software that handles manufacturing easier. CRM - Thumbs is half down: Can get away with the baseline functionality and better with some customization but a purchasable integrated add-on's make's a world of difference! Reporting - Baseline: Thumbs Down - Need to purchase add-on if you want any business oversight and strong reports. Someone with Highly developed SQL and or C++ Skills recommended. Crystal skills is a bonus. Can get away with middle of the road knowledge in those areas but the highly developed skills make a world of difference in molding your business processes.

Greatest Software of the century

Nov 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Comments: I think with the integration, tools and overall capability to handle multiple business needs and the flexibility allows for more efficient business decisions and processes

Pros: Flexibility

Cons: Specific Needs Integration

Recommendations to other buyers: Buy this product it will work for 98% of your needs which will be much more than any other software can provide

Wholesale in a tough market

Nov 03, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Comments: We are a redistributor of janitorial and sanitation supplies in the mid-Atlantic region of the U.S. Our business model, while very successful for us, requires that we have access to, and the ability to manipulate data in unusual ways and Epicor Prophet 21 gave us the flexibility to do that. Because of its complexity and comprehensive nature, it can be a little intimidating to new users, but by incorporating many standard paradigms, it's never been a problem to train users or adapt the system to keep us performing at optimum levels.

Pros: As an open database product, we have complete control over the information. When we have run into any issues or had questions, the support staff has been stellar.

Cons: Full functionality may only be achieved with the addition of other products which come at a cost and may not integrate perfectly.

Recommendations to other buyers: Be ready for a serious commitment of effort and expense to get Prophet 21 working to its best potential.

Not quite as promised....

Sep 28, 2016
3/5
Overall
3.5 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
1.5 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: SQL databases are fairly easy to work with. Other than that, there's a lot of frustration.

Cons: Promises were made by the sales team that could not be met; reporting was not as promised (you mostly need to create your own using Crystal or Excel, and need an sql query writer for the more intricate ones).

Recommendations to other buyers: If you can't demo it to your exact needs, don't buy it.

ecommerce catalog

Sep 15, 2016
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
4.5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Epicor is one of the top catalog providers in terms of automobile parts, even though its quite expensive but they have proven to have the best data in the industry. I've tried a couple others but Epicor hands down has the best catalog system out there to date. They have logged many decades of data pertaining to everything for a vehicle.

Cons: price! They price is far too expensive, Epicor knows you NEED their catalog to do business via ecommerce. You get assigned a sales guy who's mission is to sell you their cloud service, catalog and other cool features that your business may or may not need. Only utilize the software based on your business needs, tailor make it to fit your budget and work best for your company.

Recommendations to other buyers: To become more flexible with clients, I run an ecommerce site we do not sell every aftermarket part under the sun. I should only be liable to pay for data that I carry on my site. We shouldn't be forced to spend money on a full catalog if we do not use a full catalog

Prophet 21 is a workhorse

Aug 29, 2016
4/5
Overall
3.5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4.5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The Prophet 21 development and support staff are very knowledgeable. Many of the folks have been there a long time, employee retention is great and the knowledge is very useful.

Cons: some of the import functionality and the inability to add fields to the import mappings

Recommendations to other buyers: Take your time evaluating the software, Prophet 21 has a tremendous amount of functionality with the extensibility products like dynachange.

A well known well developed software

Jul 15, 2016
4/5
Overall
3.5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
1.5 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
Likely
Extremely
Likely

Pros: This software is one that many people have heard of so its easy to refer to and find support online for. It has a wide range of functionality making it a useful product for a massive amount of companies.

Cons: This product is super expensive. You are paying for the brand, everyone has heard of it. Profit 21 is an incredibly powerful tool but because its made for so many different types of companies there are a lot of functions that you don't need. This makes the interface really busy.

Recommendations to other buyers: This is a great benchmark program to get an idea of what this type of software can offer but I would do more research to see if its really the right fit for you. This program in my opinion is more suited for large corporations with a vast amount of employee's. The return on investment from the functionality of this program would only be offset if you were a massive company with multiple locations.

It will be a long process but so far it is looking very promising!

Jun 05, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Very knowledgable. Sales team knows the product very well. You can see that a lot of thought and effort has went into the programming of this software

Cons: This is not a cheap product. But it is great value for what you are getting

Recommendations to other buyers: Do your homework and find something that suites your needs

Buyer beware

Dec 26, 2014
2/5
Overall
1.5 / 5
Ease of Use
1.5 / 5
Features & Functionality
1 / 5
Customer Support
Likelihood to Recommend: 3.0/10 Not
Likely
Extremely
Likely

Pros: It appears deceptively easy to use, but only after you become intimately aware of tab locations and features, and it has a somewhat pleasant GUI. Actually, there isn't much that I really like about it.

Cons: It has noticeable shortcomings, such as the inability to reference two or more items as one general preferred item. In other words, if you have the same item that is called 3-4 different item names depending upon the manufacturer of the item, it doesn't allow you to establish the preferred item, and we have been told this feature is a few versions away. The shipping address on POs is often incomplete because the user very often runs out of available space, yet typing in the order screen doesn't do the same thing. The most aggravating feature by far is the customer quotes.The software expressly forbids you to dictate a vendor other than what the system has established as the preferred vendor. It absolutely excludes the option. So what happens is that the order has to be changed to another vendor when processed. If you forget to do this at a later date, you can literally cost your company hundreds or thousands of dollars because the wrong vendor was given the PO.

Recommendations to other buyers: Buyer beware. Look at available options unless it's being forced down your throat, which is what happened in my case.

Prophet 21 ranks highest on the software I've used in distribution.

Dec 16, 2014
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: What I like best about Prophet 21 is that is is SQL based, which gives you massive ways to get to the data for development and analysis. For the end user, the flow through screens is similar across the modules, making learning and supporting easy.

Cons: Some of the add-on tools are a little under developed at roll-out for my liking. They are great ideas, but the under development has slowed our roll-out of the add-on.

Recommendations to other buyers: If you are in the distribution industry, this product is definitely worth reviewing.

Epicor (Prophet21) Review

Dec 15, 2014
4/5
Overall
3.5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: It's an excellent out of the box distribution software. Epicor seems to have thought of every thing to meet distribution needs and included it in a tidy package.

Cons: We are using the P21 suite which is catered to distribution, but we also have a fair amount of manufacturing with other entities and value-add production. Sometimes the production module can be cumbersome.

Recommendations to other buyers: Make sure you evaluate every part of your business and ensure the application consultants have a solution that would be easily adapted to your processes.

Very displeased

Sep 11, 2014
2/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1.5 / 5
Customer Support
Likelihood to Recommend: 4.0/10 Not
Likely
Extremely
Likely

Pros: It does have fair record keeping and failsafes.

Cons: There are lots of bugs. It does things when not prompted to do them.

Recommendations to other buyers: If you run into this system and have to use it, plan to have some headaches for at least the first six months.

Complicated, slow, and obtuse

Jul 25, 2014
2/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
2.5 / 5
Customer Support
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
Likely

Pros: They're willing to program just about anything for you, as long as you are willing to pay.

Cons: That you have to customize the software (expensive) to get basic functionality out of it.

Recommendations to other buyers: Make sure you test it before you buy. Make sure your front line people try it out and compare it to what they're using right now. Seemingly simple tasks can be made much more difficult if proper evaluation isn't done.

May 08, 2013
2/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
2 / 5
Customer Support

Comments: We updated from their Acclaim System to the P21 Operating System, and have had nothing but problems. For a system that is supposed to be a complete system, it is not! It does not have payroll or include a financial spreadsheet; we had to buy an Excel program, that is the only way to do a financial statement. The order processing is very, very slow, especially for non-stock items. On Acclaim it would accept a multiplier, on P21 you have to figure out the cost and enter them individually - no multipliers are available. And those non-stock items stay in the system forever! So you can resell them, but if the price is incorrect and someone does not check them, you are in trouble. You have to delete them manually. On the purchase requirements report, it does not show you inventory methods, usages, ect., so if you want to edit that information you have to do so manually as well, on each item! It does have some nice features, but if you are an Acclaim user I would highly recommend staying put!

Nov 08, 2012
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support

Comments: Software is great but lacks reporting. I feel they are gouging you because you have nowhere else to go once you purchase the product. They promise you the world when they come to sell you the software but once you in implementation you find out that everything they told you the software can do out of the box, is a custom modification that is going to cost you alot of money.

Oct 03, 2011
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: Great Distribution software! Great for mid-size and large companies. Very full featured, very good support. A first class solution! Reliable and Dependable 24/7.

Oct 03, 2011
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: We utilize the Prophet 21 software package. We are a medical distributor so we have unique needs. Epicor has addressed those needs and provided all the functionality needed by a medical distributor. They are always focused on new technology and new features needed by their users.